# Compare Prospect CRM vs Zoho CRM 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Zoho CRM and Prospect CRM based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/107031-155928/ProspectSoft-CRM-Software-vs-Zoho-CRM --- # Zoho CRM vs Prospect CRM Features and Cost Comparison Last updated May 6th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Zoho CRMProspect CRM2/4 selected [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.3 (6,972)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) [Prospect CRM](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/)[4.8 (141)](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/reviews/) [## Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.3 (6,972)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting Price $14.00/month Value-for-Money 4.3 Functionality 4.3 Ease of Use 4.2 Customer Service 4.1 Reviews Sentiment Based on [6,972 reviews](#user-reviews) Positive 5,937 Neutral 782 Negative 253 [## Prospect CRM](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/)[4.8 (141)](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/reviews/) Starting Price £177.00/month Value-for-Money 4.6 Functionality 4.7 Ease of Use 4.7 Customer Service 4.8 Reviews Sentiment Based on [141 reviews](#user-reviews) Positive 136 Neutral 2 Negative 3 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 17,500 reviews from crm software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 84%Fit Feature ratings Data Security 4.5 Contact Management 4.4 Lead Management 4.4 Sales Pipeline Management 4.3 Activity Dashboard 4.6 73%Fit Missing features Feature ratings Data Security NA Contact Management 4.6 Lead Management 4.7 Sales Pipeline Management 4.6 Activity Dashboard 4.9 User satisfaction User satisfaction 4.3 User reviews[6,972](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Ease of use 4.2 Functionality 4.3 Value for money 4.3 Customer support 4.1 User satisfaction 4.8 User reviews[141](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/reviews/) Ease of use 4.7 Functionality 4.7 Value for money 4.6 Customer support 4.8 Price starts from Price starts from $14Per User, Per Month - Free version - Free trial Price starts from £177Flat Rate, Per Month - Free version - Free trial Best for Best for Zoho CRM can be used by businesses of all sizes. Teams can even build a custom version of Zoho CRM. Best for B2B wholesalers, distributors & manufacturers using Unleashed, Katana, Cin7, Xero, QuickBooks, Access Dimensions, Sage 50, or similar systems to manage stock, pricing & customers. ## User reviews Pros & cons VR Verified Reviewer Project Analyst > "Zoho CRM made it easy to manage our Sales pipeline by providing a structured view of leads/deals, plentiful integration options, out of the box analytics and a helpful support team." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7107263) Joseph T. CEO > "During that time, Zoho repeatedly threatened service suspension despite being unable to provide a functioning invoice or payment method. When a usable invoice and payment link were finally..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7094111) RS Radha S. Legal Assistant > "It’s a robust, feature‑rich platform that excels at centralizing customer data, automating workflows, and supporting end‑to‑end CRM processes." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7139286) VR Verified Reviewer Ceo > "Zoho CRM's biggest drawbacks are its steep learning curve due to a cluttered interface and inconsistent customer support response times for non-premium users." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7100569) Harshul S. Senior. Technical Support Specialist for Network Operations > "It helps me keep track of leads, follow‑ups and tasks without losing things in emails. Once everything is set up properly it runs smooth and fits into my daily workflow." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7131806) RS Radha S. Legal Assistant > "In some areas, the user interface also felt a bit less intuitive or cluttered, particularly when navigating between modules or customizing layouts, which could slow things down for new users." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7139286) RS Radha S. Legal Assistant > "I also appreciated how seamlessly it integrates with other Zoho applications—email, reporting, automation, and analytics—which made managing customer data and follow‑ups much more efficient..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7139286) VR Verified Reviewer Commercial manager > "I don't like how it displays the names together.it needs better google integration..its very weak on how it links your mail .i found other crm eadier.more options to not save a mail in crm" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7082808) VR Verified Reviewer Project Analyst > "Zoho CRM is a solid product with a helpful support team and a strong product roadmap, Zoho CRM is a strong choice for any small business looking to manage their sales activity." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7107263) AS AJ S. CIO - Chief Information Officer > "Advanced Analytics to get core business intelligence is tricky, Core Metric tracking can be complete pain if embedded system values are over-written with semantics that are friendly to a..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7026283) VR Verified Reviewer Travel Consultant > "My overall experience with Zoho CRM has been positive most times, once i set up my page, ZOHO CRM does an amazing job keeping everything organized from leads, contacts, deals and..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7135940) AS AJ S. CIO - Chief Information Officer > "Customisation - especially for Zoho Books for users moving from Tally - is a very long drawn out and painful process - from a development as well as a psychological perspective." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7026283) AS Alan S. IT Project Manager > "It’s highly customizable — you can easily customize modules, fields, layouts, workflows, and dashboards to match business processes." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7001282) AM Andrea M. Academic Director > "What’s worse, after simply requesting a demo, I was relentlessly bombarded with calls—up to 10 times a day, starting as early as 7 a.m. While I understand the intention is to offer support,..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6810176) EW Evangeline W. Small Business Owner > "Zoho CRM offers powerful tool that allows me to manage sales, marketing and customer support procedures in one spot." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7008596) DM David M. Technical Support Engineer > "I do not like that fields and reports require time to be customized; I still use our administrator to make more complicated changes." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7065659) CC Connor C. Data Analyst > "We are able to design the software to fit our very specific needs, and it can be different for each of our separate teams." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7118584) AS AJ S. CIO - Chief Information Officer > "The CRM system is very difficult to customise - especially if you want a proper view of the business - Sales, Operations, Support, Accounts, Admin." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7026283) KK Krishna K. Admin > "Zoho CRM displays a high level of quality marketing automation capabilities, more so on striking a good balance between functionality, customization and affordability." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7000719) RS Radha S. Legal Assistant > "Some areas of the interface can feel a bit dense, which may slow down new users initially." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7139286) CC Connor C. Data Analyst > "Overall, Zoho fits our needs well and the workflows and custom nature of the CRM are great, but also leads to it being complicated to manage." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7118584) RR Rasilkrishnan R. Data analyst > "It is very hard to create new developments inside zoho with is not default in Zoho" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7136401) MND Mamute Nicholas D. Sales and Marketing Specialist > "Its proficiency in assessing the effectiveness of marketing campaigns provides performance details, reach and outcomes that helps us understand the impact of our campaigns on target..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6777466) VR Verified Reviewer Marketing Manager > "The standard reports didn't quite fit what we required and it was difficult to find the relevant fields when creating custom reports." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7012119) AS Abhishek S. Ops Manager > "Two things I liked the most about Zoho CRM is the AI powered Sales Assistant Zia which has helped me analyze quicker and second the way I was able to Analyze and find a pattern on my..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6656933) Joseph T. CEO > "This occurred despite Zoho being fully aware that the delay was caused entirely by its own billing failures." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7094111) MRUR MD RIAJ UDDIN R. Marketing Manager > "Its deal pipeline feature helps streamline lead management by organizing them according to their stages, making it easier to track progress and close deals efficiently." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6548669) VR Verified Reviewer Travel Consultant > "That being said, it's not perfect, in the early startup, it was a bit frustrating and every now and then, the platform looked a bit clustered." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7135940) FH Firas H. Manager information systems > "The platform's customizability and integration capabilities make it a robust choice for businesses looking to streamline their customer relationship management. While there are areas that..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6381114) MS Mallory S. Clinical Operations Manager > "I do not always love the lay out, sometimes it is not super intuitive, especially if you are not in it on a daily basis." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7114287) Ziva R. Sales Services Manager > "Zoho CRM allows us to engage with our customers effectively during sales operations and offer them personalized communications which has helped us make more sales." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6298689) VR Verified Reviewer HR and Admin Manager > "According to me the only con is - Content management limitations - Data import and data export limitations only." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7003720) EJ Emily J. Sales Manager > "I used it to manage a pipeline of more than 100 prospects and the real-time analytics allowed me to recognize opportunities and close deals quicker." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6745866) PB Philip B. Operations Manager > "Impossible to get a timely or logical response to an obvious problem caused by Zoho." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7131331) GC GODWILL C. Customer Care Representative > "The ability to tailor the platform to specific business needs, such as automating workflows and creating custom reports, made it very efficient." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#GetApp___6465304) VR Verified Reviewer Recruitment Specialist > "They keep re-inventing the wheel without making sure they have their products solid, this has resulted in a proverbial "dogs breakfast" of apps that don't relate properly rendering ZOHO just..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#GetApp___6389890) Arpit P. IT Consultant > "The platform allows you to customize modules, workflows, and dashboards to place with specific business needs which makes it highly adaptable." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6558299) PS Peter S. Director > "Not keen on having to visit separate window for each module." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7096821) MND Mamute Nicholas D. Sales and Marketing Specialist > "Additionally , it is flexible and offers customization options to fit into our workflow and has allowed us to tailor it to our unique needs and requirements." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6777466) DJL David J. L. Creative Production Manager > "The mobile app is slightly clunky compared with the desktop web interface, especially when updating project notes on the fly." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6800187) Hemant A. Data Analyst > "Also a thing that i like about zoho is that it integrates seamlessly with a wide range of third-party applications which allows us to connect various systems and helps in enhancing overall..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6429716) NP Narender P. Pre-sales consultant > "All is good, but scheduling a reminder calls sometimes i get frustrated because when we done the calls everytime they ask how much the duration of calls like they ask minutes or seconds..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6595893) MS Mallory S. Clinical Operations Manager > "I like the various features within to help keep the team organized and easily locate our client's information." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7114287) SS Shenella S. Business Development Executive > "The system tends to lag at times." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7099824) Ziva R. Sales Services Manager > "It provides us with great tools which help us manage all our sales activities including customer communications and closing sales deals." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6298689) KO Katie O. Admin Assistant > "I could never get the appointment also known as "meetings" on the CRM to link to the Zoho Calendar." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6848682) Jamie Morgan W. Sales Associate > "Zoho CRM offers very reliable customer engagement tools that has helped us to streamline our interactions with customers and close sales deals quickly." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6754697) VR Verified Reviewer Executive Assistant > "Many users report that Zoho CRM's customer support can be slow and unresponsive, making it frustrating to resolve critical issues or seek assistance." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6618626) VR Verified Reviewer Business Analyst > "I liked the dashboard analytics and AI features in the Zoho CRM, almost all the things have been automated by this crm software which are necessary to run your business and the solution..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6599377) VR Verified Reviewer VP of Marketing > "Zoho CRM feels clunky and overly complex for daily email marketing use." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6846480) VR Verified Reviewer Owner > "I particularly like the automation abilities in the entire the sales process, including sending emails, following up with leads, and updating fields." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6490581) MK Megan K. Senior Marketing Manager > "I came from HubSpot so maybe I have been spoilt but I’ve found the transition to Zoho difficult and cumbersome - it doesn’t have the built in basic functionality that HubSpot has and I’ve..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6739858) GC GODWILL C. Customer Care Representative > "The platform offered a wide range of features that were essential for managing customer relationships, tracking sales, and improving workflow efficiency." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#GetApp___6465304) OA Okan A. Director > "One of them accepted to honor refund as per their terms and condition within 30 days, and then wasted 3 weeks to response only to be told it is passed the 30 days." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6564315) AMM Asan Mohammed M. STRUCTURE DESIGN > "Zoho CRM is user-friendly and versatile,affordable and accessible to businesses of all sizes,and offers multiple editions with different pricing plans,has improved their lead management and..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6617394) EH Erin H. Office Manager > "There were frequent connectivity issues where employees we unable to access app." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6878372) Junko O. Business Consultant > "We implemented Zoho CRM in our company six months ago and it has been a remarkable transformation in our customer relationship management. Since incorporating sales automation, we have seen..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6581301) TW Toshia W. Owner > "The mobile app can feel clunky, and support response times can be slow, which can be frustrating when you need quick help." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6547855) AS AJ S. CIO - Chief Information Officer > "It's been a 3+ year journey with Zoho. If the Zoho ecosystem had been a bit better thought-out with easy customisations the journey shouldn't have taken more than 1 year. If you are looking..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7026283) DA Dana A. Managing Partner > "I try to strip out the clutter to keep it user-friendly, but their limits on customization make that difficult—and that’s frustrating when I just want simplicity."" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6797825) VR Verified Reviewer Care Nvaigator > "TechRadar notes that it's “very easy to use,” with handy features like social media and LinkedIn contact capture, business card scanning, automated workflows, pipeline management, and..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6873911) OP Orla P. Head of Sales > "However, its steep learning curve and occasional performance issues can create initial challenges for new users, particularly those without prior CRM experience." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6564281) Jamie Morgan W. Sales Associate > "Zoho CRM has customer segmentation functions which help us to offer our customers with personalized services based on their preferences." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6754697) NP Nikita P. IT-Developer > "The mobile app also lacks some key desktop features." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6837200) MND Mamute Nicholas D. Sales and Marketing Specialist > "We are reaping tons of benefits ranging from streamlined sales and marketing processes, improved customer relationships and retention to enhanced business performance." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6777466) DG David G. Head of Commercial Growth and Partnerships > "The sheer number of options can sometimes be excessive, leading to features going unused or confusing users who don’t need advanced capabilities." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6584703) MW Mark W. Owner > "I like how I can sign and avoid paying for extra features on my other current platforms." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7076431) AS Abhishek S. Ops Manager > "I was not able to perform a lot of customization probably because I have not explored all the customizations that is possible." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6656933) Junko O. Business Consultant > "With a wide range of features and functionalities, this system suits the needs of small and large businesses, allowing full control over the customer lifecycle." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6581301) FR Farheen R. Senior Manager- New Business > "The reminders that we set only appears as web-based push notifications and I often tends to lose it." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6663851) TW Toshia W. Owner > "The automation features save me so much time, and I can customize it to fit my business perfectly. Plus, it’s budget-friendly, which is a huge plus for me as a small business owner!" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6547855) AMM Asan Mohammed M. STRUCTURE DESIGN > "Zoho CRM requires extensive customization to be usable,CRM has technical limitations, such as:" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6617394) MT Morton T. CEO > "Integration with other tools, like our email and marketing platforms, is seamless, ensuring a smooth flow of information across our systems." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6409318) OA Okan A. Director > "Dishonest people, They just wasted time tool 3 weeks to respond and than told me it was passed due. if it wasn't upfront 1 year payment i would move my company, i will probably move to..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6564315) MT Morton T. CEO > "Integration with other tools, like our email and marketing platforms, is seamless, ensuring a smooth flow of information across our systems." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6409318) PG Praveen G. Assistant manager > "While Zoho CRM integrates with many tools, setting up and maintaining these integrations can sometimes be tricky or unreliable" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6582098) NP Nikita P. IT-Developer > "Workflow automation, email integration, and the intuitive Kanban view save us hours each week." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6837200) DD Danielle D. Inside Sales > "At times emails won't go through and the space isn't large enough to send multiple files." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6427458) Harshul S. Senior. Technical Support Specialist for Network Operations > "What I like most about Zoho CRM is how easy it is to track contacts and deals in one place." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7131806) VR Verified Reviewer Care Nvaigator > "There are major limitations in what you can do / access / change" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6873911) [View Reviews](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) CW Collette W. Chief Operations Officier > "I look forward to utilising more and more of its reporting and algorithm functions to help me start being able to..." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6622877) BB Bielle B. Business Director > "Core functionality required for daily use was not working as expected, particularly sales order workflows and syncing..." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#SoftwareAdvice___7102218) SJ Stuart J. Specialist Vehicle Applications > "Having worked in several companies, some using Excel as its database and still is after 20 years, (very frustrating)..." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6831743) JW John W. BDM > "We struggle with the quoting side as some of the links and the way it is reported to Unleashed are not reliable but,..." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6840495) JW John W. BDM > "The reporting is quick and easy, and can be adjusted to pull the information you need out of the system in a flash." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6840495) BB Bielle B. Business Director > "In our case, it added complexity and operational risk instead." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#SoftwareAdvice___7102218) NA Nicholas A. Sales Executive > "It provides a clear view of a range of clients accounts and details, vital in my role as sales." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6663808) NA Nicholas A. Sales Executive > "Sending emails on there looks complicated vs just emailing on your normal account." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6663808) KM Kathy M. Client Support Manager > "The integration with our inventory and sales systems is seamless. " [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6872683) MS Masse S. Realtor > "Dashboard is too outdated and it is not very user friendly." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6413962) KPS Katrina Parris S. Customer Service > "The software creates comprehensive reports and it's a great tool for our Sales Team and Managers" [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6737970) JA Jeffery A. Admin > "It’s not very user friendly to look at." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6826348) JW John W. BDM > "From the sales side the addition of the "Magic Matrix" was great, I had something similar running in Excel and this is..." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6840495) DT Des T. Director > "Some things are not as straight forward to set up as you would like." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6548756) Leo R. business administrator > "You can have a better administration of assets, orders, quotes, inventory and contractsits price is cheap and fairIts..." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___4813263) AE Amanda E. Acct Mgr / Cus Experience > "The only thing I don't like (and I understand the theory as to why) is that you can't duplicate email addresses. And..." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___4843595) BK Barry K. Digital Marketing and Account Management > "Their design facilitates one-on-one sales contacts and follow-up." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6368768) JG Jason G. Commercial Director > "lacks PO element to tie the whole Sales order process together" [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___5050103) DD Drew D. Sales Manager > "The platform's usability and robust feature set outweigh the minor drawbacks." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6646485) AW Andrew W. Director > "Without it we would have struggled." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6800555) TW Tony W. Director > "My sales team loves it, but I don't use it as much as they do." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6809532) AB Andy B. Sales Manager > "adding notes to a customer profile and the sales process sometimes could get missed if it not placed in the current..." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___3575537) PL Philip L. Director and Co-Owner > "This is our first time at using an in depth CRM such as Prospect and the team were great at showing us around." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6486200) Leo R. business administrator > "Objectively I have not found any type of failure that makes me consider a change or something that I dislike" [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___4813263) MS Masse S. Realtor > "The integration with the Matrix MLS is a plus." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6413962) CM Clare M. Office Manager > "The training items seem to be outdated or use different screen shots from the platform we use." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___3579457) DT Des T. Director > "Pipeline system is good and reminders per sales person in fine." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6548756) JC Joe C. Managing director > "The software wasnt even live or active." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___3966556) MB Matthew B. BDM > "Highly recommended for any business looking to elevate their customer relationship management." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6499031) JC Joe C. Managing director > "I had even paid for 10 hours training that was never used." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___3966556) DD Drew D. Sales Manager > "Excellent integration with other tools and platforms." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6646485) JB James B. General Manager > "Examples of not covering 'the basics' include the customer type not integrating with the customer type in Unleashed,..." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___2633257) SP Shanta P. Internal Sales Executive > "Great, very easy to use and provides a lot of information with a touch of a button. And I am saying this without using..." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6706283) JC Joe C. Managing director > "I switched too the company refused to let me go." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___3966556) AW Andrew W. Director > "Prospect CRM is ideal for our small business." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6800555) SM Stephen M. Director > "The customer service team really needs a kick up the pantsm" [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#SoftwareAdvice___4666877) Leo R. business administrator > "helps sales growth and better designed management in sales teams, thus improving the experience for customers" [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___4813263) BC Bronwyn C. Office Admininstrator > "Depending on your internet connection, sometimes it doesn't save when you update information. " [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___2986663) PL Philip L. Director and Co-Owner > "The support team, once onboard, are also great being really helpful with all the various questions we have." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6486200) JB James B. General Manager > "This software has plenty of features and ideas, but it seems to have lost its way as it has developed to neglect the..." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___2633257) AE Amanda E. Acct Mgr / Cus Experience > "The support materials, chat feature, and live trainings are clear, concise, and refreshingly coherent." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___4843595) JC Joe C. Managing director > "I have had an awful experience with this company and I would strongly advise any other business owners to stay away..." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___3966556) BK Barry K. Digital Marketing and Account Management > "Aggressive new feature development" [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6368768) SH Steve H. Sales Manager > "sometimes order confirmation can be slow" [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___3034855) AB Adrian B. Telemarketer - Data Admin > "My experiences of the software on the whole have been really helpful." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6866438) JB James B. General Manager > "We have had issues with all of these and as a small business, the amount of customisation that is possible is a bit..." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___2633257) DT Des T. Director > "Very good but find the CRM but a little complicated for me." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6548756) JB James B. General Manager > "We do not unfortunately memorise the customer code of all of our customers!). As Prospect has grown, the support..." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___2633257) TO TONY O. Office Manager > "For the most part easy to use, I personally need more training to get better benefit from it." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6667465) Chris D. Director > "We had a problem of duplicate products and incorrect product codes syncing from Unleashed and have still not resolved..." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___2541063) Devin B. CEO > "We have been tremendously impressed by the implementation team as we set the entire system up. As we rolled out the..." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___3517320) LL Lisa L. Estimating > "Unable to copy and paste quotation lines rather than an entire quotation." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___2477290) DD Drew D. Sales Manager > "User-friendly interface with intuitive navigation." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6646485) RD Rebecca D. Customer Services > "Can be long winded when processing quotes and samples - a lot of screens." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___2376125) Devin B. CEO > "We liked the ability to integrate this CRM with our inventory system, email system and accounting system (QuickBooks..." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___3517320) PR Paul R. Director > "email integration with Office 365 can falter at times" [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___2696044) VR Verified Reviewer PM > "When it was first implemented as a CRM system, I saw the improvements and advantages compared to the old system..." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___5086011) HN Helen N. Sales > "Stock can sometimes be slow to match up with our stock system." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___2384172) TM Tammi M. Director of Sales > "Love the dashboard." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6576695) AJ Andy J. Director > "None really happy with what it offers without being to compligated." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___3025598) TM Tammi M. Director of Sales > "Very well done and great experience, very glad we purchased the program." [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___6576695) AG Andy G. Sales Director > "there is nothing that I feels needs inclusion in this box" [See full review](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#Capterra___2379474) [View Reviews](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/reviews/) ## User interface 4.31 (6,972) [Prospect CRM](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/) 4.79 (141) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important Alerts/Notifications 120 Important Zoho CRM Top features 40/40 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Calendar Management - Campaign Management - Contact Management - Customer Journey Mapping - Customizable Fields - Customizable Reports - Data Import/Export - Data Security - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Templates - Forecasting - Generative AI - Interaction Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Lead Scoring - Marketing Automation - Mobile Access - Multi-Channel Communication - Predictive Analytics - Quotes/Estimates - Referral Tracking - Reminders - Reporting/Analytics - Sales Pipeline Management - Sales Reports - Segmentation - Task Management - Territory Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/155928/Zoho-CRM/#features) Prospect CRM 31/40 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Calendar Management - Campaign Management - Contact Management - Customer Journey Mapping - Customizable Fields - Customizable Reports - Data Import/Export - Data Security - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Templates - Forecasting - Generative AI - Interaction Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Lead Scoring - Marketing Automation - Mobile Access - Multi-Channel Communication - Predictive Analytics - Quotes/Estimates - Referral Tracking - Reminders - Reporting/Analytics - Sales Pipeline Management - Sales Reports - Segmentation - Task Management - Territory Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/#features) ### Recognition Zoho CRM is recognized as a top-rated tool in 5 Capterra Shortlist reports No recognitions have been awarded to Prospect CRM ### Deployment & support Zoho CRM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Prospect CRM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Zoho CRM - By Zoho - Located in United States - Founded in 1996 Prospect CRM - By The Access Group - Located in United Kingdom - Founded in 1996 ## Popular Comparisons [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,972)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/) $14/month Price $25/month 4.3 Features 4.4 4.2 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-155928/Salesforce-vs-Zoho-CRM) [Prospect CRM](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/)[4.79 (141)](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/) £177/month Price $25/month 4.7 Features 4.4 4.7 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-107031/Salesforce-vs-ProspectSoft-CRM-Software) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,972)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.52 (4,458)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $14/month Price $20/month 4.3 Features 4.4 4.2 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/152373-155928/HubSpot-CRM-vs-Zoho-CRM) [Prospect CRM](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/)[4.79 (141)](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.52 (4,458)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) £177/month Price $20/month 4.7 Features 4.4 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/107031-152373/ProspectSoft-CRM-Software-vs-HubSpot-CRM) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,972)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (730)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $14/month Price $7/year 4.3 Features 4.5 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/155928-204998/Zoho-CRM-vs-Bigin-by-Zoho-CRM) [Prospect CRM](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/)[4.79 (141)](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/reviews/) vs [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.81 (573)](https://www.capterra.com/p/210630/Kylas/reviews/) £177/month Price $250/month 4.7 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/107031-210630/ProspectSoft-CRM-Software-vs-Kylas) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,972)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,820)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $14/month Price $50/month 4.3 Features 4.3 4.2 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/155928-157279/Zoho-CRM-vs-Dynamics-365) [Prospect CRM](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/)[4.79 (141)](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (730)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) £177/month Price $7/year 4.7 Features 4.5 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/107031-204998/ProspectSoft-CRM-Software-vs-Bigin-by-Zoho-CRM) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,972)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,050)](https://www.capterra.com/p/132666/Pipedrive/reviews/) $14/month Price $19/month 4.3 Features 4.3 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/132666-155928/Pipedrive-vs-Zoho-CRM) [Prospect CRM](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/)[4.79 (141)](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/reviews/) vs [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (822)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) £177/month Price $20/month 4.7 Features 4.3 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/107031-152769/ProspectSoft-CRM-Software-vs-eWay-CRM) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,972)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.65 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) $14/month Price $14.99/month 4.3 Features 4.6 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/155928-178819/Zoho-CRM-vs-EngageBay-Marketing) [Prospect CRM](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/)[4.79 (141)](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/reviews/) vs [Odoo](https://www.capterra.com/p/135618/Odoo/) [4.20 (1,304)](https://www.capterra.com/p/135618/Odoo/reviews/) £177/month Price $31.1/month 4.7 Features 4.2 4.7 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/107031-135618/ProspectSoft-CRM-Software-vs-Odoo)