Zoho Survey vs Medallia Experience Cloud: Which is a better fit?

Easy to use, friendly it has different templates in order to fulfill my needs good look and feel gives you a group of reports you can use on for monitoring the information.

Rahul R

Founder

Also the survey does not accept responses when the admin is updating while the survey is online. There is no warning given.

Krishna K

Human Resources Generalist

This product is overly simple to utilize and superb for shoppers. It's ideal to encourage buyers' suppositions and in this manner, the inquiries/answers can without much of a stretch be embedded.

Getting to grips with all the different options, although that is no different to any software.

Michael M

CEO

Like all Zoho products I find this to be super user friendly and comprehensive. I get alot of what I need.

Difficult to navigate at first as far as building the survey.

For businesses that are interested in a survey solution, I would recommend Zoho Survey because it works and has some great features.

After submitting a survey, the user is automatically redirect to a spam advertisement for ZOHO survey.

Having instant, constructive feedback allows us to recognize outstanding employees as well as improve our customer experience. I also love the templates that allow us to respond to customer comments.

The software is sometimes intimidating for me because most customers do not respond to the survey or get mad about being asked for feedback.

The better the customer experience is the better employees enjoy their job and they love when tools give them added tools that give them the ability to surprise customers.

People are able to post what ever they want and too many negative statements are often allowed on this site that can be negative toward a new employee.

I like that the software gives customers the ability to provide not only a numerical rating system, but also a chance to put their experience into words.

Thumbs up functionality - if a user responds to a text with a "stop" message it automatically registers as a thumbs down, which is not always representative of their experience.

We needed more than surveyware and medallia is by far the most robust experience feedback platform we looked at. Really deep and broad insights and a few great insights.

Rita R

Activities Manager

You have to be discerning about how much detail you want to know, it can get overwhelming quickly. We use it to find the places we have missed the mark.