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Medallia Experience Cloud vs GetFeedback: Which is a better fit?

Updated on July 7th, 2024
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Summary
Key features rated by users
Features selected based on 12,591 reviews from Survey users.
% Fit
Missing features
Not enough reviews
Feature ratings
Customizable Questions
NA
Survey Builder
4.5
Reporting/Analytics
5.0
Data Import/Export
4.0
API
--
% Fit
Not enough reviews
Feature ratings
Customizable Questions
--
Survey Builder
4.4
Reporting/Analytics
3.4
Data Import/Export
3.5
API
4.0
User satisfaction
4.5
User reviews32
Ease of use
4.5
Functionality
4.4
Value for money
4.3
Customer support
4.3
4.6
User reviews51
Ease of use
4.7
Functionality
4.5
Value for money
4.2
Customer support
4.5
Price starts from
Not provided by vendor
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Organizations of all sizes that want everyone from the frontline to the C-Suite customer-aware and empowered with tools to create experiences that keep customers coming back and spending more.

Global brands trust GetFeedback and Salesforce for real-time insights into the health of their customers.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
107199
5 screenshots
133180
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

Medallia Experience Cloud

30/43
  • Access Controls/Permissions
  • Alerts/Notifications
  • Customizable Branding
  • Customizable Questions
  • Data Cleansing
  • Data Security
  • Drag & Drop
  • Dynamic Content
  • Email Reminders
  • Gamification
  • Multiple Question Types
  • NPS Survey Structure
  • Template Management
  • Activity Dashboard
  • Anonymous Feedback
  • API
  • Customer Segmentation
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Email Marketing
  • Feedback Management
  • Mobile Survey
  • Multi-Channel Distribution
  • Multi-Language
  • Offline Response Collection
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real-Time Data
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • Sentiment Analysis
  • Site Intercept Survey
  • Skip Logic
  • Support Audio/Images/Video
  • Survey Builder
  • Third-Party Integrations
  • URL Customization
  • Visual Analytics
See All features
Hide Survey Software Features -

GetFeedback

Top Features
37/43
Show Survey Software Features +

Medallia Experience Cloud

--

GetFeedback

--

Medallia Experience Cloud
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
GetFeedback
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Medallia Experience Cloud
  • By Medallia
  • Located in United States
  • Founded in 2001
GetFeedback
  • By Momentive
  • Located in United States
  • Founded in 2009
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