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Organizations of all sizes that want everyone from the frontline to the C-Suite customer-aware and empowered with tools to create experiences that keep customers coming back and spending more.
Global brands trust GetFeedback and Salesforce for real-time insights into the health of their customers.
Having instant, constructive feedback allows us to recognize outstanding employees as well as improve our customer experience. I also love the templates that allow us to respond to customer comments.
The software is sometimes intimidating for me because most customers do not respond to the survey or get mad about being asked for feedback.
The better the customer experience is the better employees enjoy their job and they love when tools give them added tools that give them the ability to surprise customers.
People are able to post what ever they want and too many negative statements are often allowed on this site that can be negative toward a new employee.
I like that the software gives customers the ability to provide not only a numerical rating system, but also a chance to put their experience into words.
Thumbs up functionality - if a user responds to a text with a "stop" message it automatically registers as a thumbs down, which is not always representative of their experience.
We needed more than surveyware and medallia is by far the most robust experience feedback platform we looked at. Really deep and broad insights and a few great insights.
You have to be discerning about how much detail you want to know, it can get overwhelming quickly. We use it to find the places we have missed the mark.
The solution is very easy to use, the surveys look great and get great response rates, and it integrates with Salesforce which makes reporting super easy.
Have been having trouble getting back into the app for editing, sending the questionnaire to respondents.
Everything what is related to the surveys, set up and data collection is great. It is very solid and reliable tool.
How difficult it is to use and how limited the feature set is.
I love the platform and how easy and fun is to do the surveys and its an easy way to get a feedback from your customers.
It does not permit video responses or screen recordings of the user, unlike some of its rivals. It is mainly restricted to desktop browsers and apps rather than mobile web.
I love the interface for creating surveys - super easy to use and they offer nice templates that make my surveys look very custom.
The predefined templates/themes are a bit tacky. There are no (or at least, we could not find easily) specific instructions for the dimensions of any images used.
Prioritize real-user-identified key features according to your needs to find your best fit.
Medallia Experience Cloud
GetFeedback
Top FeaturesMedallia Experience Cloud
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GetFeedback
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