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Medallia Experience Cloud vs Broadly: Which is a better fit?

Updated on July 7th, 2024
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Summary
Key features rated by users
Features selected based on 2,060 reviews from Customer Satisfaction users.
% Fit
Missing features
Not enough reviews
Feature ratings
Customer Experience Management
NA
Customizable Forms
NA
Feedback Management
5.0
Reporting/Analytics
5.0
Survey/Poll Management
3.0
% Fit
Missing features
Not enough reviews
Feature ratings
Customer Experience Management
NA
Customizable Forms
NA
Feedback Management
4.7
Reporting/Analytics
4.8
Survey/Poll Management
--
User satisfaction
4.5
User reviews32
Ease of use
4.5
Functionality
4.4
Value for money
4.3
Customer support
4.3
4.8
User reviews336
Ease of use
4.8
Functionality
4.7
Value for money
4.7
Customer support
4.8
Price starts from
Not provided by vendor
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Organizations of all sizes that want everyone from the frontline to the C-Suite customer-aware and empowered with tools to create experiences that keep customers coming back and spending more.

Local businesses. Industries include: Animal Services, Automotive, Business & Professional Services, Construction, Dental & Medical, Home Services, Health & Beauty & Hospitality.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
video-4aceb6dd-e805-49eb-8efd-08db41fb6169
Rick I
President
5.0

Rick: Hi, my name is Rick. I'm the president and owner of a small pest control company. We have about 17 employees and we've been around close to 34 years, but probably about 12 years full-time with people working with me. And we use Broadly, and I'm going to rate it at a five star. With Broadly, before we got with Broadly, we used a product called SignalHype and it was a good product, but it just didn't have all the features as Broadly does, and it didn't integrate with our website. So what's kind of nice about Broadly is it gives you a little chat box on your website. So instantly when somebody dials onto your website, a little box comes up with a picture of me and says, "How can I help you?" With Broadly, why we chose it is because they had a lot of integrated features that went with our website, and one of them is any kind of review we get, it automatically puts it on the website. So that way your website is constantly being updated with reviews and the reviews are coming from Facebook, they're coming from Yelp, and they're coming from Google. And the other thing was the price was very reasonable compared to what we were paying and it seemed like we would get a lot of reviews, which we are. With Broadly, I was concerned like some of the other softwares, it was going to be complicated and hard to install, but actually it was just the opposite. It was very easy and easy to install and we had a lot of contact over the phone just to make sure that everything went smooth and they actually went into my website and they put whatever they needed to do on the website so it would take my reviews and put them on my website as well as putting the little chat box on my website. So I really didn't have to do anything with that. The biggest suggestion I would tell possible users out there with Broadly is it really changed my business with just the amount of reviews we get, because what's kind of nice is when we do a job, it integrates with QuickBooks and when we do an invoice, they send the text message directly to the customer saying, "Hey, thanks for using our company. If you got a second, leave us a review." And we get a lot of reviews. We'd probably get two or three a day and we're at maybe about 1500 reviews and we're a 4.9, and we have probably the most reviews on Yelp than any other pest control company out there. We have about 75 and they're all five star and we're just extremely happy with Broadly.

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1 Video
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5 screenshots
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5 screenshots

Medallia Experience Cloud

Top Features
15/33
  • AI/Machine Learning
  • Alerts/Notifications
  • CES Survey Structure
  • CSAT Survey Structure
  • Customer Database
  • Customer Experience Management
  • Customer Journey Mapping
  • Customizable Forms
  • Email Management
  • Multi-Channel Communication
  • NPS Survey Structure
  • Performance Metrics
  • Process/Workflow Automation
  • Search/Filter
  • SMS Messaging
  • Social Media Integration
  • Trend Analysis
  • Widgets
  • Activity Dashboard
  • Chat/Messaging
  • Complaint Monitoring
  • CRM
  • Customer Segmentation
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Engagement Tracking
  • Feedback Management
  • Reporting/Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Third-Party Integrations
  • Visual Analytics
See All features
Hide Customer Satisfaction Software Features -

Broadly

12/33
Show Customer Satisfaction Software Features +
Medallia Experience Cloud
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Broadly
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Medallia Experience Cloud
  • By Medallia
  • Located in United States
  • Founded in 2001
Broadly
  • By Broadly
  • Located in United States
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