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Organizations of all sizes that want everyone from the frontline to the C-Suite customer-aware and empowered with tools to create experiences that keep customers coming back and spending more.
Starred helps forward-thinking talent acquisition teams that understand the importance of delivering the best possible candidate experience.
Having instant, constructive feedback allows us to recognize outstanding employees as well as improve our customer experience. I also love the templates that allow us to respond to customer comments.
The software is sometimes intimidating for me because most customers do not respond to the survey or get mad about being asked for feedback.
The better the customer experience is the better employees enjoy their job and they love when tools give them added tools that give them the ability to surprise customers.
People are able to post what ever they want and too many negative statements are often allowed on this site that can be negative toward a new employee.
I like that the software gives customers the ability to provide not only a numerical rating system, but also a chance to put their experience into words.
Thumbs up functionality - if a user responds to a text with a "stop" message it automatically registers as a thumbs down, which is not always representative of their experience.
We needed more than surveyware and medallia is by far the most robust experience feedback platform we looked at. Really deep and broad insights and a few great insights.
You have to be discerning about how much detail you want to know, it can get overwhelming quickly. We use it to find the places we have missed the mark.
The interface is very easy to use and the surveys and invitations look great. Starred's concept is to make filling in the survey quick and painless and it succeeds at that very well.
There's no widget yet which we can place on our website.
Easy to create a form, easy to use, great customer support, the results appear in a nice dashboard and if more than 20 people respond it automatically creates a matrix.
Except that sometimes we miss some functionalities, because not everything is customizable.
A simple, brilliantly supported tool that is excellent value for money. This has given us a true understanding of our customer's voice across 6 countries.
Sometimes it's hard to think of one word that covers your question.
Style of forms, ease of use for respondents, responsiveness of support team, variety of feedback that you can collect, reporting is in early stages but still really nice to use.
Prioritize real-user-identified key features according to your needs to find your best fit.
Medallia Experience Cloud
Top FeaturesStarred
Medallia Experience Cloud
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Starred
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