SysAid vs Lansweeper: Which is a better fit?

Automation with this product is amazing, so there is a greater benefit to the company than only the IT benefit. The work process in the Company is more stable, faster, and efficient.

The look'n'feel is bad, and confusing. I would prefer to avoid that module if you have some middle-size projects, and go to MS project instead.

The quality of the software is really great. More documentation and tutorial so easy to use, very user friendly.

The icon placement and size on mobile make the user experience very unpleasant. I avoid using it on the phone whenever I can.

Incident and request ticketing, easy of installing the asset management. Ease of use for the end-user, make your self-service portal as simple as possible and the end-users love it.

The mobile access is my biggest problem with the software.

Ease of use, very friendly and simple GUI, easy to find what are You looking for, nice reports, reminders for upgrade or new features.

Lack of On-premises mobile application version.

Excellent asset tracking with details on almost everything about a device. It can be very useful for finding devices physically as it reports which port a device is plugged into (using snmp).

There is no way to see what deployments you have running, and there is no way to cancel them once you kick one off.

Has become a great tool that I use regularly. Was recommended to me, and I recommend it to others.

David D

Applications Supervisor

Installer logic is very limited with no access to WMI for creating conditions. Deployment packages do not survive reboot (ie multi reboots in a single installation package).

I cannot imagine doing my job as a systems administrator without this tool. It makes automating so many processes super easy, and is easy to customize with a great user base.

The biggest pet peeve that I have with Lansweeper is that it only hold onto the record of the device for 30 days after it goes offline.

I'm very happy with Lansweeper and we are going to implement the help desk software in the near future to replace our current ticketing system. It's a more robust system than other similar programs.

Not much but the menus can sometimes be too close as they pull down when you hover over them and that can be a little annoying.