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We serve organizations of all sizes and industries, from SMBs to Fortune 500 companies. Every SysAid edition, from Help Desk to ITSM, can be customized according to the needs of your business.
Companies that offer customer service and support services and want to track their customers calls and emails from inception to resolution.
Automation with this product is amazing, so there is a greater benefit to the company than only the IT benefit. The work process in the Company is more stable, faster, and efficient.
The look'n'feel is bad, and confusing. I would prefer to avoid that module if you have some middle-size projects, and go to MS project instead.
The quality of the software is really great. More documentation and tutorial so easy to use, very user friendly.
The icon placement and size on mobile make the user experience very unpleasant. I avoid using it on the phone whenever I can.
Incident and request ticketing, easy of installing the asset management. Ease of use for the end-user, make your self-service portal as simple as possible and the end-users love it.
The mobile access is my biggest problem with the software.
Ease of use, very friendly and simple GUI, easy to find what are You looking for, nice reports, reminders for upgrade or new features.
Lack of On-premises mobile application version.
We use the software for all our help desk, and projects. The features I love the most are the ability to keep help desk events open and available to work on.
Second issue we struggled with was being able to preform key word search against Problem notes and Resolution notes. Again, it was just our lack of understanding.
Ronda is amazing and never makes us feel like its out fault. I also use GoGlobal and find it a powerful solution for connection and an easy to use platform.
For the longest time we struggled with having techs add a ticket number to tickets, (they often forgot).
Thanks to Tele-Support HelpDesk by Resource Dynamics we are able to keep our service level to a degree which is required for our customers. It gives us great pleasure to work with.
When it comes time to update the software, it can be quite a pain plus it seems that support is lacking for the program.
Our company has been using Tele-Support HelpDesk for several years and it's been a good solid product along the way. Great ability to customize and an overall well-rounded product.
No online portal available for HMI's customers to access the knowledge base. No web based access for remote users.
Prioritize real-user-identified key features according to your needs to find your best fit.
SysAid
Top FeaturesTotal Support HelpDesk CRM
Total Support HelpDesk CRM
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