# Compare SysAid vs SolarWinds Service Desk 2026 | Capterra > Unsure of what to choose? Check Capterra to compare SysAid and SolarWinds Service Desk based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/107225-129478/SysAid-vs-Solarwinds-Service-Desk --- # SysAid vs SolarWinds Service Desk Features and Cost Comparison Last updated April 30th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: SysAidSolarWinds Service Desk2/4 selected [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.5 (515)](https://www.capterra.com/p/107225/SysAid/reviews/) [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[4.6 (577)](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/) [## SysAid](https://www.capterra.com/p/107225/SysAid/)[4.5 (515)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.5 Customer Service 4.5 Reviews Sentiment Based on [515 reviews](#user-reviews) Positive 475 Neutral 28 Negative 12 [## SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[4.6 (577)](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/) Starting Price $39.00/month Value-for-Money 4.5 Functionality 4.4 Ease of Use 4.6 Customer Service 4.6 Reviews Sentiment Based on [577 reviews](#user-reviews) Positive 557 Neutral 18 Negative 2 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,213 reviews from help desk software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 72%Fit Not enough reviews Feature ratings Ticket Management 4.7 Real-Time Notifications 4.6 Third-Party Integrations 4.4 Customizable Fields 4.8 Performance Metrics \-- 68%Fit Not enough reviews Feature ratings Ticket Management 4.6 Real-Time Notifications 4.4 Third-Party Integrations 2.7 Customizable Fields 5.0 Performance Metrics \-- User satisfaction User satisfaction 4.5 User reviews[515](https://www.capterra.com/p/107225/SysAid/reviews/) Ease of use 4.5 Functionality 4.5 Value for money 4.5 Customer support 4.5 User satisfaction 4.6 User reviews[577](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/) Ease of use 4.6 Functionality 4.4 Value for money 4.5 Customer support 4.6 Price starts from Price starts from \-- - Free version - Free trial Price starts from $39Per User, Per Month - Free version - Free trial Best for Best for Designed for SMBs and enterprises, SysAid offers a customizable IT service delivery platform tailored to the business's unique needs, ensuring optimal performance and ROI at every stage of growth. Best for Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal other requesters). ## User reviews Pros & cons PG PRINCESS G. Performance Management > "Its automation and clear workflows improve response times and support better cross‑team communication. While setup and configuration can be..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7122174) NV Norbert V. IT Admin - Analyst > "We are big company with more than 15 000 employees, we have a lot of tickets when something goes wrong, Sysaid was not initialy setup for such..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7103744) CU Cephas U. Enterprise Business Intelligence and Reporting > "Also, it helps me track the area in which the users need more trainings, and it has helped my team to develop solutions to address their needs." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7117737) BR Borja R. IT Consultant > "The main drawback is that certain advanced configurations—especially in automation rules and integrations—can be time-consuming for new..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7055961) MG Martin G. Software developer > "From an IT user perspective, SysAid provides a stable and well-structured ITSM platform that supports efficient incident and request management." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7117866) Michal N. Desk side support leader > "SysAid have small bugs like login page error or scenario when you are creating ticket and you click on other tab it can freeze and you wont be..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6386973) Víctor Adolfo G. Jefe de IT > "The workflow designer is incredibly flexible, allowing us to orchestrate complex internal processes (like onboarding or change requests) with..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7136770) CU Cephas U. Enterprise Business Intelligence and Reporting > "For example, there is a temporary service failure and multiple users have logged complaints about it." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7117737) MV Michaela V. IT Analyst > "Asset management integration – ability to link tickets directly to assets helped with troubleshooting and audit traceability." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7141806) CW Clay W. IT Project Management > "Additionally, the Self-Service Portal has had recurring issues, particularly with the password reset function not working as intended." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6439572) BR Borja R. IT Consultant > "Its security measures are robust, and the live chat tool allows quick communication with users, improving resolution times." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7055961) JB James B. Project Engineer > "Sometimes it's hard to find the right category, they filter out sub categories based on previous options." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6583763) MG Martin G. Software developer > "Ticket creation, categorization and prioritization are straightforward and the workflow automation helps reduce manual overhead." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7117866) SG Sandra G. IT OFFICER > "The mobile app has received criticism for being less functional and not as polished as the desktop version." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6322205) WA Wealth A. Data Engineer > "It makes tracking tickets, managing requests, and maintaining visibility across issues quite straightforward." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7115645) JM James M. ICT Specialist > "Lack of Approval process for Employee Provisioning" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6324189) PG PRINCESS G. Performance Management > "It also provides useful insights into recurring issues, helping us understand patterns and improve our IT processes." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7122174) ED Emily D. Web Developer > "I think so far asset management, we use several products and none of them do exactly what we want them to do." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6609608) VG Victor G. Jefe de IT > "Additionally, the recent AI Copilot features have proven to be an excellent value-add, helping our team stay productive and focused on..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7127158) SG Sandra G. IT OFFICER > "Users have reported it to be slow and lacking essential features" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6322205) VG Victor G. Jefe de IT > "It has provided us with a stable, secure, and scalable environment to manage our global IT services." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7127158) SA Samuel A. Software > "SysAid falls short in the area of mobile user experience, lackluster interface design, and a somewhat underwhelming support service." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4826621) CE Christopher E. ICT Support Technician > "The interface is clear, and the workflow supports quick responses, which helps in day-to-day IT support." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7115524) KB Kleber B. Analyst Security > "There is almost nothing much to say about the cons, since there are very few faults or missing elements that can be found, perhaps one of the..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6087443) PG PRINCESS G. Performance Management > "Its integrated ITSM modules make incident handling and collaboration across teams smoother." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7122174) MHS Mohammed Hareez S. Customer Success representative > "The only dislike about sysaid is its not well organized" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6681876) WA Wealth A. Data Engineer > "It performs well for core functions, but there’s definitely room for improvement in terms of usability, flexibility, and modern user experience." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7115645) CM Clint M. Network Technician > "There is definitely some aspects missing, like the ability to merge tickets." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___5095388) CW Clay W. IT Project Management > "Additionally, the automated workflows for purchase requisitions and work order transitions are highly efficient, allowing tasks to flow..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6439572) RD Ross D. Senior IT Support Analyst > "Sometimes entering data can be time consuming as there are not always ways to do it in a batch." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6051264) LH Lorna H. IT Manager > "Simple to create email rules to improve ticket management, for example the system can pick up on certain text within a logged ticket, it can then..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6548760) NL Nzai L. project officer sanitation and hygiene > "the application is not mobile device compatible this limits other user to use it" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4962649) BR Brian R. Support Technician > "SysAid is a powerful IT service management (ITSM) solution that streamlines helpdesk operations with its intuitive interface and automation..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6673536) CS Cody S. Network Engineer > "I miss some features from systems that I used at previous jobs." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6050189) Víctor Adolfo G. Jefe de IT > "It effectively bridges the gap between a simple help desk and a high-end ITSM suite." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7136770) DR Dewmi R. Application Support Engineer > "Some support agents are not helpful at all." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6052780) AS Adewale S. HIO > "All the members of the team love it because of the ticket categorization and data management capabilites." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7092640) JG Joseph G. Head, IT Service Transition > "The product does not have the capability to notify Configuration Item owners of approved changes" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___3850401) RA Rachel A. Service Desk Analyst > "We have been able to enhance our process flows, work processes and user experience due to its simplicity, AI functionalities and speed of..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6795288) ATK Akosua Tiwaa K. Service Desk Analyst > "In a previous review, I initially expressed dissatisfaction with SysAid's customer service support." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6001333) PA Peter A. I.T Asset & Configuration Analyst, Service Catalog & Knowledge Manager > "I also love their ability to customize the tool to suit our needs anytime we request." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7135160) HG Heidi G. Support Specialist > "A little difficult to use for the average user" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4924796) VN Vishal N. ServiceDesk Analyst > "Overall, SysAid has significantly enhanced our ticket management efficiency and user self-service capabilities, leading to faster resolution..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6478043) SV Sally V. Sales > "It sometimes does not track properly the interactions with the customer." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4299468) ED Emily D. Web Developer > "I think our favorite part about SysAid is the SysAid CoPilot, although it has taken some time for our users to catch one, having the app..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6609608) Srinivas B. Senior Engineer > "Notifications & Alerts have issues." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___3547866) PG PRINCESS G. Performance Management > "Overall, SysAid has been a reliable ITSM tool that helps us stay organized and resolve issues faster." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7122174) SV Sally V. Sales > "We had some issues with email not sending out as well." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4299468) BR Brian R. Support Technician > "It offers seamless ticketing, asset management, and reporting, improving efficiency and user experience." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6673536) GP Geraldine P. Solution coordinator > "Custom fields not integrated easily on form in the self service portal once ticket is submitted" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___3421261) SK Shuma K. Technology Consulting Manager > "Ease of deployment, automated task assignment and proactive support by suggesting possible solutions" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7049367) JV José V. Application Support Chief > "We continue with the problem of not being able to handle problems and projects in a friendly way, likewise our incident management department,..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2584211) Luigi C. IT Servicedesk Manager > "SysAid's user-friendly interface and real-time chat feature make it easy to manage IT support tasks and provide immediate assistance to users." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6477124) VR Verified Reviewer Group Servicedesk Manager > "Interconnectivity to certain applications such as solarwinds and sharepoint is somewhat challenged (mostly due to security requirements from my..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2564101) WA Wealth A. Data Engineer > "It does a good job supporting organized workflows." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7115645) KS Karen S. Help Desk Manager > "The way it is implemented does not follow typical ITIL based methodology and is missing key aspects such as a service management catalog. " [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2293973) MG Martin G. Software developer > "The work is still in progress, but even the beta version shows promise." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7117866) RR Rebecca R. IT Ops > "As it's not a mainstream product at this time, it is hard to integrate this solution with other products using OOB connectors. " [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2290111) CM Corus M. Deputy Director - User Support Services > "Straight forward easy to configure inhouse without the need for a third-party expertise, including the workflow designer for Change management,..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6604931) AV Alexander V. IT Expert > "The icon placement and size on mobile make the user experience very unpleasant .I avoid using it on the phone whenever I can ." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2621400) AB Alexis B. EUC Engineer > "We currently use their Ticketing system which I find extremely easy to use and I love the fact they also have additional add-ons you can use from..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6482079) GS Gregg S. IT Manager > "There is flashier looking packages on the market, that DO NOT perform as well and definitely not for the price. And I feel none hold a candle to..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2201001) AC Andry C. Technical Support Manager > "What I like most about SysAid is the ease it offers in configuring categories, SLAs, and routing." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6605800) MM Michael M. Director of IT > "My natural instinct is to dislike the fact that we do not have several of the features that would improve our operations without the added..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2304003) LT Lee T. Global service TL > "the workflows, incident management and change made ease of access and updating reporting and support during upgrade made easy" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6787248) CK Charles K. IT Service Desk Manager > "during usage. If one is not technically sound, it will be difficult to manage as an Administrator without the consent of" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2553339) VN Vishal N. ServiceDesk Analyst > "The comprehensive self-service portal also stands out for empowering users to solve common issues independently." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6478043) Andres D. Technical Analyst > "It's hard to setup integrations with other software like Salesforce." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2559361) LH Lorna H. IT Manager > "The AI now available in Sysaid combined with Sysaid Spaces shows the team are always looking to invest and improve their product" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6548760) AO Anthony O. Director of IT > "The mobile access is my biggest problem with the software." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2559965) Luigi C. IT Servicedesk Manager > "Overall, SysAid has been a great ITSM solution for our organization, simplifying support processes and improving user satisfaction, though there..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6477124) Luis Alejandro D. Manager > "weak project management module, not standard and poor performance." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2208663) SD Spyros D. Assistant Professor > "The knowledge base is also quite helpful, but it's rather difficult to find specific instructions there." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6847363) BJ Bryan J. Network Coordinator > "There is many interlocking parts that don't seem to be related which can cause confusion." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2558987) AS Arturo S. Global Help Desk Manager > "The ease of adoption by the Help Desk team and the entire company makes it a very intuitive and easy to use tool." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7067643) CD Chris D. IT > "workflow design - too complicated so much that it keeps me from using" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2215029) GL Garcia L. Technology Solutions Manager > "We now react more proactively to IT problems, which has saved the business time and stress." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6870502) BD Benjamin D. Help Desk Support Analyst > "Customization features can be slightly overwhelming" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2230774) Michal N. Desk side support leader > "Creating ticket is simple, list of options is pretty well managed, category pick up is also very solid." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6386973) Ammon N. Software Support Team Lead > "It sometimes has had some connectivity issues for us, but not recently." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2508097) [View Reviews](https://www.capterra.com/p/107225/SysAid/reviews/) VR Verified Reviewer Owner > "The easy-to-use platform allows me to quickly track tickets, and automate repetitive tasks, saving me time and effort." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___6317368) VR Verified Reviewer Owner Director of Business Development > "The other downfall is the invoicing module was primitive and did not include a recurring feature." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___7060262) Alejandro Enrique M. Helpdesk Operations Supervisor > "It is satisfying to have a team that provides services within the company in everything related to incidents and IT requirements and supported with..." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___4866949) RS Rasheed S. System Support Technician > "Lack of technical support to direct comments, questions or query's to" [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___6626661) Jesse Z. Software Engineer > "I personally like how it is easy to view helpdesk tickets, update them, and then close them." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___6878386) Lillian G. Human Resources Generalist > "The SolarWinds app did not provide the end user with many options to create their own ticket." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___4987097) OV Omkar V. Software engineer > "Solarwinds service desk is used to manage and handle our network entirely with its amazing alert generating features." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___6012219) SL Santiago L. Deployment Tech > "It makes for a cluttered looking interface, unfortunately. While this is no major problem, any lack of self-discipline can lead to a very messy..." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___3743628) KP Katrina P. IT Analyst > "It has made my job easier and more efficient." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___7042623) GS Gianluca S. IT administrator > "The interface is not so good but fair enough to understand" [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___3933985) JG Jonathan G. Undergraduate Associate > "Ticket creation is assisted by a very user friendly UI, and ticket management after tickets are created allow for tickets to reflect evolving issues." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___3892089) AD Andrew D. Center IT Engineer > "The connection time for our current software is absurd, having an external program needed just to remote in is a joke, and Kaseya goes down..." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___3441963) JD Josh D. Trainer > "When looking for a solution to tie all of our tech together inside of our company, we went with SolarWinds Service Desk and from the get go, it..." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___4543592) VR Verified Reviewer System Support Specialist II > "Reporting is a downfall for a majority of apps these days. While some of this is mitigated through the ability to filter and export list results,..." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2452356) Sarah H. System Administrator > "For the most part, Solarwinds Service Desk is utilized for automating incident generation through integration and reducing the amount of human work..." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___3566876) JL Jason L. IT Service Desk Support > "The Chat response from an agent on Solarwinds takes time to respond. If there's an outage the email delivery is slightly delayed for the announcement" [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2462777) AS Assi S. Application Developer > "From asset tracking to IT management, this tool has all we need" [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___6179874) TM Tim M. Systems Administrator > "Unable to route tickets to a Tech Group based on Request Type, it's stuck to one group." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2513514) RR Reza R. IT Manager > "I liked the fact that they've combined the Asset Management and Ticketing system in their product, it gives the IT team full insight into the..." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___4623289) TM Tim M. Systems Administrator > "Reporting doesn't report accurately compared to a custom query, which is odd." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2513514) AS Assi S. Application Developer > "The deployment process is quite straightforward and the customer support is amazing." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___6179874) JK Jodie K. Director of Technical Services > "The mobile app could use some work, it is a little cumbersome from a technician's stand point. " [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2452308) MD Mayank D. Senior Specialist > "We can easily find any required data using this app if it is available in its database & if it is configured." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___4009071) Olusegun O. IT Engineer > "The license is quite expensive" [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2927977) PA Peter A. I.T Asset & Configuration Analyst, Service Catalog & Knowledge Manager > "I also love the capability of logging ticket against an asset ,either incident, problem or a request within same platform." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___3841068) TM Tim M. Systems Administrator > "This makes ticket flow a little difficult to work with." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2513514) MD Mayank D. Senior Specialist > "I am using this application since last 2 years & I found that real time alert triggering & Search feature is superb." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___4009071) DH Dean H. IT Service Delivery Manager > "Portal lacks customization. " [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2462405) PA Peter A. I.T Asset & Configuration Analyst, Service Catalog & Knowledge Manager > "I am impressed with it ability to detect who made a change to a configuration file." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___3841068) SW Stephen W. it desktop specialist > "Also some of the updates have broken our work flows." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2463921) Sarah H. System Administrator > "Instead of getting bogged down in making sure all systems are up-to-date, we can concentrate on our business and providing excellent customer..." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___3566876) TeW Tere'e W. IT Systems Support Specilailst > "Getting confused sometimes about where a specific feature may be." [See full review](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#Capterra___2460575) [View Reviews](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/) ## User interface 4.54 (515) [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) 4.58 (577) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important SysAid 33/36 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - Alerts/Escalation - API - Automated Responses - Automated Routing - Chatbot - Collaboration Tools - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Email Templates - Generative AI - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Performance Metrics - Personalization - Prioritization - Process/Workflow Automation - Real-Time Chat - Real-Time Notifications - Reporting/Analytics - Secure Data Storage - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Social Media Integration - Surveys & Feedback - Third-Party Integrations - Ticket Management - Workflow Management [See all features](https://www.capterra.com/p/107225/SysAid/#features) SolarWinds Service Desk Top features 34/36 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - Alerts/Escalation - API - Automated Responses - Automated Routing - Chatbot - Collaboration Tools - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Email Templates - Generative AI - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Performance Metrics - Personalization - Prioritization - Process/Workflow Automation - Real-Time Chat - Real-Time Notifications - Reporting/Analytics - Secure Data Storage - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Social Media Integration - Surveys & Feedback - Third-Party Integrations - Ticket Management - Workflow Management [See all features](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#features) ### Recognition SysAid is recognized as a top-rated tool in 3 Capterra Shortlist reports SolarWinds Service Desk is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support SysAid Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos SolarWinds Service Desk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details SysAid - By SysAid Technologies - Located in Canada - Founded in 2002 SolarWinds Service Desk - By SolarWinds - Located in United States - Founded in 1999 ## Popular Comparisons [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (515)](https://www.capterra.com/p/107225/SysAid/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Contact vendor for pricing Price $39/month 4.5 Features 4.4 4.5 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/107225-164283/SysAid-vs-Zendesk) [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[4.58 (577)](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/) vs [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.62 (1,627)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) $39/month Price $795/year 4.4 Features 4.6 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/129478-170018/Solarwinds-Service-Desk-vs-ManageEngine-Desktop-Central) [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (515)](https://www.capterra.com/p/107225/SysAid/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,415)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Contact vendor for pricing Price $19/month 4.5 Features 4.3 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/107225-124981/SysAid-vs-Freshdesk) [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[4.58 (577)](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (695)](https://www.capterra.com/p/132997/Freshservice/reviews/) $39/month Price $19/month 4.4 Features 4.3 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/129478-132997/Solarwinds-Service-Desk-vs-Freshservice) [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (515)](https://www.capterra.com/p/107225/SysAid/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) Contact vendor for pricing Price R$35/month 4.5 Features 4.7 4.5 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/107225-202528/SysAid-vs-Milvus) [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[4.58 (577)](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/) vs [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (768)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) $39/month Price $20/month 4.4 Features 4.5 4.6 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/129478-227102/Solarwinds-Service-Desk-vs-JIRA-Service-Management) [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (515)](https://www.capterra.com/p/107225/SysAid/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Contact vendor for pricing Price $15/month 4.5 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-107225/LiveAgent-vs-SysAid) [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[4.58 (577)](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/) vs [Vivantio](https://www.capterra.com/p/216733/Vivantio/)[4.30 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/) $39/month Price $49/month 4.4 Features 4.2 4.6 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/129478-216733/Solarwinds-Service-Desk-vs-Vivantio) [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (515)](https://www.capterra.com/p/107225/SysAid/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (695)](https://www.capterra.com/p/132997/Freshservice/reviews/) Contact vendor for pricing Price $19/month 4.5 Features 4.3 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/107225-132997/SysAid-vs-Freshservice) [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (515)](https://www.capterra.com/p/107225/SysAid/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Contact vendor for pricing Price $20/month 4.5 Features 4.5 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/107225-169505/SysAid-vs-Zoho-Desk) [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (515)](https://www.capterra.com/p/107225/SysAid/reviews/) vs [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (768)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Contact vendor for pricing Price $20/month 4.5 Features 4.5 4.5 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/107225-227102/SysAid-vs-JIRA-Service-Management) [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (515)](https://www.capterra.com/p/107225/SysAid/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) Contact vendor for pricing Price $25/month 4.5 Features 4.5 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-107225/LiveChat-vs-SysAid)