--- title: "Compare SysAid vs Salesforce Service Cloud 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare SysAid and Salesforce Service Cloud based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/107225-136189/SysAid-vs-Salesforce" page_type: "comparison" language: "en" --- # SysAid vs Salesforce Service Cloud Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: SysAidSalesforce Service Cloud2/4 selected [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) [## SysAid](https://www.capterra.com/p/107225/SysAid/)[4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting Price $89.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.5 Customer Service 4.5 Reviews Sentiment Based on [522 reviews](#user-reviews) Positive 482 Neutral 28 Negative 12 [## Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting Price $25.00/month Value-for-Money 4.2 Functionality 4.4 Ease of Use 4.1 Customer Service 4.3 Reviews Sentiment Based on [830 reviews](#user-reviews) Positive 759 Neutral 54 Negative 17 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,035 reviews from help desk software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 71%Fit Not enough reviews Feature ratings Activity Dashboard 4.2 Prioritization 4.7 Customizable Fields 4.8 Performance Metrics \-- Alerts/Escalation 4.5 78%Fit Not enough reviews Feature ratings Activity Dashboard 4.5 Prioritization 4.0 Customizable Fields 4.6 Performance Metrics 4.4 Alerts/Escalation 4.0 User satisfaction User satisfaction 4.5 User reviews[522](https://www.capterra.com/p/107225/SysAid/reviews/) Ease of use 4.5 Functionality 4.5 Value for money 4.5 Customer support 4.5 User satisfaction 4.5 User reviews[830](https://www.capterra.com/p/136189/Salesforce/reviews/) Ease of use 4.1 Functionality 4.4 Value for money 4.2 Customer support 4.3 Price starts from Price starts from $89Per User, Per Month - Free version - Free trial Price starts from $25Per User, Per Month - Free version - Free trial Best for Best for IT leaders, CIOs and CTOs, and hands-on IT professionals at companies with 250-5,000 employees who want enterprise-grade ITSM, automated repetitive IT work, and a clear ROI story for leadership. Best for Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams. ## User reviews Pros & cons PG PRINCESS G. Performance Management > "Its automation and clear workflows improve response times and support better cross‑team communication. While setup and..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7122174) NV Norbert V. IT Admin - Analyst > "We are big company with more than 15 000 employees, we have a lot of tickets when something goes wrong, Sysaid was not..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7103744) CU Cephas U. Enterprise Business Intelligence and Reporting > "Also, it helps me track the area in which the users need more trainings, and it has helped my team to develop solutions to..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7117737) Kofi A. IT Service Management Analyst > "Most of the reports still need some customization, and that can be a little tedious to manage." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7151597) MG Martin G. Software developer > "From an IT user perspective, SysAid provides a stable and well-structured ITSM platform that supports efficient incident and..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7117866) BR Borja R. IT Consultant > "The main drawback is that certain advanced configurations—especially in automation rules and integrations—can be..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7055961) TO Toluwalope O. Data Analyst > "I also like the reporting feature because it provides useful insights into our support performance and helps us track how the..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7182070) II Ifte I. IT Support Engineer > "Reporting and dashboards are limited/customisation is difficult" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7153715) Víctor Adolfo G. Jefe de IT > "The workflow designer is incredibly flexible, allowing us to orchestrate complex internal processes (like onboarding or..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7136770) CU Cephas U. Enterprise Business Intelligence and Reporting > "For example, there is a temporary service failure and multiple users have logged complaints about it." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7117737) MV Michaela V. IT Analyst > "Asset management integration – ability to link tickets directly to assets helped with troubleshooting and audit traceability." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7141806) Benjamin A. Group Service Desk Manager > "Output of spooled reports are not direct to work with." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7153928) MG Martin G. Software developer > "Ticket creation, categorization and prioritization are straightforward and the workflow automation helps reduce manual..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7117866) Michal N. Desk side support leader > "SysAid have small bugs like login page error or scenario when you are creating ticket and you click on other tab it can..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6386973) WA Wealth A. Data Engineer > "It makes tracking tickets, managing requests, and maintaining visibility across issues quite straightforward." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7115645) JB James B. Project Engineer > "Sometimes it's hard to find the right category, they filter out sub categories based on previous options." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6583763) PG PRINCESS G. Performance Management > "It also provides useful insights into recurring issues, helping us understand patterns and improve our IT processes." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7122174) ED Emily D. Web Developer > "I think so far asset management, we use several products and none of them do exactly what we want them to do." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6609608) VG Victor G. Jefe de IT > "Additionally, the recent AI Copilot features have proven to be an excellent value-add, helping our team stay productive and..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7127158) CW Clay W. IT Project Management > "Additionally, the Self-Service Portal has had recurring issues, particularly with the password reset function not working as..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6439572) VG Victor G. Jefe de IT > "It has provided us with a stable, secure, and scalable environment to manage our global IT services." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7127158) KB Kleber B. Analyst Security > "There is almost nothing much to say about the cons, since there are very few faults or missing elements that can be found,..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6087443) CE Christopher E. ICT Support Technician > "The interface is clear, and the workflow supports quick responses, which helps in day-to-day IT support." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7115524) MHS Mohammed Hareez S. Customer Success representative > "The only dislike about sysaid is its not well organized" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6681876) PG PRINCESS G. Performance Management > "Its integrated ITSM modules make incident handling and collaboration across teams smoother." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7122174) CM Clint M. Network Technician > "There is definitely some aspects missing, like the ability to merge tickets." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___5095388) WA Wealth A. Data Engineer > "It performs well for core functions, but there’s definitely room for improvement in terms of usability, flexibility, and..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7115645) SG Sandra G. IT OFFICER > "The mobile app has received criticism for being less functional and not as polished as the desktop version." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6322205) LH Lorna H. IT Manager > "Simple to create email rules to improve ticket management, for example the system can pick up on certain text within a logged..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6548760) RD Ross D. Senior IT Support Analyst > "Sometimes entering data can be time consuming as there are not always ways to do it in a batch." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6051264) BR Brian R. Support Technician > "SysAid is a powerful IT service management (ITSM) solution that streamlines helpdesk operations with its intuitive interface..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6673536) JM James M. ICT Specialist > "Lack of Approval process for Employee Provisioning" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6324189) BR Borja R. IT Consultant > "Its security measures are robust, and the live chat tool allows quick communication with users, improving resolution times." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7055961) CS Cody S. Network Engineer > "I miss some features from systems that I used at previous jobs." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6050189) TO Toluwalope O. Data Analyst > "They make it easier to manage incidents, improve response times, and cut down on manual tasks." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7182070) SG Sandra G. IT OFFICER > "Users have reported it to be slow and lacking essential features" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6322205) Víctor Adolfo G. Jefe de IT > "It effectively bridges the gap between a simple help desk and a high-end ITSM suite." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7136770) SA Samuel A. Software > "SysAid falls short in the area of mobile user experience, lackluster interface design, and a somewhat underwhelming support..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4826621) RA Rachel A. Service Desk Analyst > "We have been able to enhance our process flows, work processes and user experience due to its simplicity, AI functionalities..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6795288) DR Dewmi R. Application Support Engineer > "Some support agents are not helpful at all." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6052780) Peter A. IT Asset And Configuration Manager > "I also love their ability to customize the tool to suit our needs anytime we request." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7135160) JG Joseph G. Head, IT Service Transition > "The product does not have the capability to notify Configuration Item owners of approved changes" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___3850401) Benjamin A. Group Service Desk Manager > "SysAid has been a great service management tool and has made reporting and integration with other platforms easy." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7153928) ATK Akosua Tiwaa K. Service Desk Analyst > "In a previous review, I initially expressed dissatisfaction with SysAid's customer service support." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6001333) ED Emily D. Web Developer > "I think our favorite part about SysAid is the SysAid CoPilot, although it has taken some time for our users to catch one,..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6609608) SV Sally V. Sales > "It sometimes does not track properly the interactions with the customer." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4299468) PG PRINCESS G. Performance Management > "Overall, SysAid has been a reliable ITSM tool that helps us stay organized and resolve issues faster." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7122174) NL Nzai L. project officer sanitation and hygiene > "the application is not mobile device compatible this limits other user to use it" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4962649) BR Brian R. Support Technician > "It offers seamless ticketing, asset management, and reporting, improving efficiency and user experience." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6673536) SV Sally V. Sales > "We had some issues with email not sending out as well." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4299468) AS Adewale S. HIO > "All the members of the team love it because of the ticket categorization and data management capabilites." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7092640) GP Geraldine P. Solution coordinator > "Custom fields not integrated easily on form in the self service portal once ticket is submitted" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___3421261) WA Wealth A. Data Engineer > "It does a good job supporting organized workflows." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7115645) JV José V. Application Support Chief > "We continue with the problem of not being able to handle problems and projects in a friendly way, likewise our incident..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2584211) ABQ Andy Barry Q. Data Engineer > "Feedback from \[sensitive content hidden\] was swift and clear, where he needed help from his team, he communicated clearly." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7152624) HG Heidi G. Support Specialist > "A little difficult to use for the average user" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4924796) MG Martin G. Software developer > "The work is still in progress, but even the beta version shows promise." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7117866) VR Verified Reviewer Group Servicedesk Manager > "Interconnectivity to certain applications such as solarwinds and sharepoint is somewhat challenged (mostly due to security..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2564101) CM Corus M. Deputy Director - User Support Services > "Straight forward easy to configure inhouse without the need for a third-party expertise, including the workflow designer for..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6604931) Srinivas B. Senior Engineer > "Notifications & Alerts have issues." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___3547866) II Ifte I. IT Support Engineer > "Good ticketing and incident management features" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7153715) AV Alexander V. IT Expert > "The icon placement and size on mobile make the user experience very unpleasant .I avoid using it on the phone whenever I can ." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2621400) AC Andry C. Technical Support Manager > "What I like most about SysAid is the ease it offers in configuring categories, SLAs, and routing." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6605800) CK Charles K. IT Service Desk Manager > "during usage. If one is not technically sound, it will be difficult to manage as an Administrator without the consent of" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2553339) Kofi A. IT Service Management Analyst > "Our daily tasks have become easier, and we’ve drastically improved our support time." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7151597) Andres D. Technical Analyst > "It's hard to setup integrations with other software like Salesforce." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2559361) LT Lee T. Global service TL > "the workflows, incident management and change made ease of access and updating reporting and support during upgrade made easy" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6787248) AO Anthony O. Director of IT > "The mobile access is my biggest problem with the software." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2559965) LH Lorna H. IT Manager > "The AI now available in Sysaid combined with Sysaid Spaces shows the team are always looking to invest and improve their..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6548760) BJ Bryan J. Network Coordinator > "There is many interlocking parts that don't seem to be related which can cause confusion." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2558987) CW Clay W. IT Project Management > "Additionally, the automated workflows for purchase requisitions and work order transitions are highly efficient, allowing..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6439572) Ammon N. Software Support Team Lead > "It sometimes has had some connectivity issues for us, but not recently." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2508097) SK Shuma K. Technology Consulting Manager > "Ease of deployment, automated task assignment and proactive support by suggesting possible solutions" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7049367) AL Amenyo L. CISO > "Lack of On-premises mobile application version" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2558962) TS Tim S. IT Support Analyst Tier II > "Ease of use, very customizable, helpful support, the AI Agent is amazing too!" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7150385) CK Clay K. Network Manager > "The interface is extremely antiquated and is very hard to navigate. " [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2661472) Peter A. IT Asset And Configuration Manager > "I actually feel like an expert in using SysAid ITSM tool" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7135160) LM Lee M. IT Service Desk Analyst > "Some of the integration setup was confusing at times" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2559143) NG Nejc G. IT specialist > "Professional support, great Helpdesk, great costumer care, extensive documentation, ai chatbot" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6605449) DC Dave C. IT Manager > "Some of the configuration elements are clunky" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2465539) WA Wealth A. Data Engineer > "It performs well for core functions, but there’s definitely room for improvement in terms of usability, flexibility, and..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7115645) CK Clay K. Network Manager > "The interface is extremely antiquated and is very hard to navigate. " [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2661472) BR Brian R. Support Technician > "SysAid is a powerful IT service management (ITSM) solution that streamlines helpdesk operations with its intuitive interface..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6673536) LM Lee M. IT Service Desk Analyst > "Some of the integration setup was confusing at times" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2559143) ES Edward S. Network and Systems Administrator > "Extremely customizable platform with lots of integrations" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6047847) DR Dewmi R. Application Support Engineer > "Some support agents are not helpful at all." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6052780) SM Sayed M. Helpdesk > "I am satisfied with the new intermigrations." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6454135) ATK Akosua Tiwaa K. Service Desk Analyst > "In a previous review, I initially expressed dissatisfaction with SysAid's customer service support." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6001333) RS Robert S. Systems Manager > "The integration with Active Directory is seamless." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___3383082) Carlos V. Gestor de Proyectos de TI > "The support service is slow" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2559627) DR Dewmi R. Application Support Engineer > "It is easy to handle." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6052780) CK Clay K. Network Manager > "Also, dealing with tech support has not been pleasant. " [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2661472) [View Reviews](https://www.capterra.com/p/107225/SysAid/reviews/) PD Patricia D. Client Serves Advocate > "What I liked most about salesforce service cloud was that any information that you needed to know about the customer..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7115704) Harshul S. Sr Tech support Specialist for Network Operations > "Also the customization is powerful but kinda overwhelming if you not used to Salesforce. And the pricing can get high..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7122611) Harshul S. Sr Tech support Specialist for Network Operations > "The automation helps lot too, like routing cases or sending updates without me doing manually." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7122611) PD Patricia D. Client Serves Advocate > "Salesforce service cloud could be overwhelming when learning how to navigate around for the first time." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7115704) VR Verified Reviewer IT Support Analyst > "Our admin has built a tremendous amount of customization into Service Cloud, but has also made it easy for agents to..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7010803) JJ Jannette J. Senior Data Management > "Performance can lag when managing a high volume of cases or large datasets." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7078625) AL Alex L. Senior associate > "Salesforce Service Cloud is a powerful, enterprise-grade platform that excels in security, ticket management, call..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7002177) ClJ Céline J. Social Media Manager > "Salesforce is expensive and has a steep learning curve." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7120490) JS Joshua S. Senior Learning Facilitator > "It is also amazing how it has integrated AI functionality to be utilized to house knowledge material and can recommend..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6815671) JS Jelfry S. Sales agent > "At first we had few outages interrupting our chats sessions or dropping the chats, that was really annoying for our..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6709180) Hayden R. Graphic Designer > "It's power to integrate with other platforms makes understanding customers needs through the site a breeze." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7133456) PK Paris K. Customer Experience Representative > "It gets laggy, disconnects and it can barely respond and also has IP connection issues. But that is pretty much it." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6826772) VR Verified Reviewer Software Engineer > "It's Excellent experience with Salesforce self service portals which allow our customers to resolve issues on their..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6645568) VR Verified Reviewer Salesforce Consultant > "It can be kind of expensive so really think about what you neeeeeed vs what you want." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7123341) AA Aditya A. Customer Service Representative > "Our customer database, shared docs and even the support ticket system are all services hooked in to Google Cloud and..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6788974) VR Verified Reviewer Digital asset manager > "In fact, the AI implementation felt more buggy than as advertised and tried too hard to solve the issue immediately..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6820461) PF Ping F. Operations Analyst > "It is really getting better and help a lot to consolidate all documents in one platform. And it is pretty reliable as..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7138021) VR Verified Reviewer Digital asset manager > "I disliked the new AI agent features because it felt impersonal, and at times, mistaken in how it was reacting to my..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6820461) PF Ping F. Operations Analyst > "It also allows tailor made functions to suit individual needs" [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7138021) RR Riley R. Legal project analyst > "Without proper training or a dedicated admin, it is easy to miss out on useful functionality." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7104027) JJ Jannette J. Senior Data Management > "It helped centralize customer data and automate processes, though some features were complex and required additional..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7078625) AA Aditya A. Customer Service Representative > "Also, the billing dashboard isn’t the most straightforward to interpret." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6788974) VR Verified Reviewer Prinicpal Test Engineer > "Salesforce is very powerfull tool one company can have to improve there productivity and increase the effectiveness and..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6694851) JP Jessica P. Team Leader > "It also glitches quite often from overload." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6848955) VJ Vershley J. IT Consultant > "Most of the configurations can be done via configurations super fast." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7163452) EB Eric B. Salesforce Administrator > "The cost of SF licenses can be prohibitive. " [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6504034) Harshul S. Sr Tech support Specialist for Network Operations > "The interface clean once you learn it, and it easy to track customer issues from start - finish." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7122611) BB Bret B. Estimator > "Learning the interface and where and how to do things was challenging at first." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6666284) Harshul S. Sr Tech support Specialist for Network Operations > "It also integrates well with other tools, which saves a lot of time." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7122611) DE Dawn E. Ops Mgr > "There's not a whole lot I don't like about Salesforce it gives you every bit of information on every customer and every..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6358968) RR Riley R. Legal project analyst > "I really liked being able to see the full customer history alongside active cases, emails, and chats." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7104027) MG Max G. Investor > "The system is not responsive on mobile devices." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6335943) VR Verified Reviewer IT Support Analyst > "Service Cloud is a very flexible tool. Although I've only used it at my current company, it's very easy to see how it..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7010803) MS Madhusudan S. Software Engineer > "The vast customisation choices offered by the platform may overwhelm or confuse certain users, which is a potential..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4591222) VR Verified Reviewer Salesforce Consultant > "Service cloud was super helpful for out customer support." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7123341) WT Weronika T. Manager > "Additionally, the licensing costs associated with certain advanced features and user licenses could be a barrier for..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4818489) VR Verified Reviewer Digital Marketing > "Our team did have to go through training to learn how to use, but most can use with no issues now." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7124053) MO Mohammad O. Director > "Cons:Cost: Salesforce Service Cloud can be expensive, especially for small businesses or startups that are on a tight..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4612701) VJ Vershley J. IT Consultant > "Very simple to set up, even creating a new fields does not require much technical experience." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7163452) KT Kremena T. Executive Assistant > "Cost: More expensive than some competitors1." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6489221) VM VINCE M. Director of Maintenance > "Ease of use and the basically unlimited customization that is possible." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7116196) JM Jayson M. Founder > "Salesforce in general is expensive." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6336220) RR Riley R. Legal project analyst > "Overall, my experience has been positive. Once everything was set up and the team got comfortable with it, the platform..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7104027) DS Douglas S. President > "My least favorite part is the financial management aspect of the program. While it is not horrible, it has a few..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4229951) NM Natalie M. Analyst > "Ease of use across departments, effective ticketing resolution and system, great access management for all levels in..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6788026) MO Mohammad O. Director > "This can be a disadvantage in areas with poor internet connectivity." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4612701) YG Yoel G. Sales Manager > "It’s a powerful and reliable tool that helped streamline customer service operations and improve response times." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6768337) LG Letlet G. Sales and Marketing > "The cost of Service Cloud could also be a problem." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4610623) SN Suraj N. Inside Product Specialist > "It excels in streamlining customer service operations with its features, making it an invaluable tool for enhancing..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6425317) NK Naleen K. Analyst > "Interface needs to be improved and looks outdated." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4612875) Laura H. Human Resources Generalist > "Compared to our previous ticketing system, we now have more intuitive case routing based on statuses, escalations,..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___5039782) MF Michael F. Owner > "It takes a long time for my staff to learn how to use it. And it can be complicated." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4016987) YG Yoel G. Sales Manager > "What I liked the most about Salesforce Service Cloud was how centralized and customizable the platform is." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6768337) AK Ashutosh K. Content Writer > "Not that much that hamper my productivity but yes it run very slow sometimes." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4634064) QB Quishea B. Financial Forms Processor > "Salesforce offers excellent tools for case management and it great to use with other platforms." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6584039) JB Justine B. Director > "This is particularily noticable when you need to communicate with salesforce post implementation and you simply have a..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3195349) JM Justin M. Enablement Specialist > "It provides a well-organized customer list, allowing us to quickly reach our customers with important business updates." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6085557) Ngalla B. CEO > "It's a little expensive compared to other softwares and the services it offers." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4180228) CA Cassandra A. Owner > "It was easily trainable, able to be incorporated into our systems and customer service is great" [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6740712) Lillian G. Human Resources Generalist > "It's a complex program with a lot to learn before you can use it effectively." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4583777) LMW Lwin Mar W. Marketing Director > "Salesforce Service Cloud is the most reliable and accurate customer service tool." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6869081) VR Verified Reviewer Sr. Network Engineer > "New UI is a bit confusing and when the mail trail becomes long the comments are not auto updated." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3561529) DC Drew C. Salesforce Application Administrator > "Console apps make it easy to access all information in one easy to navigate location." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6691281) PR Phil R. Photographer > "The software is slow to load and the learning curve is steep." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4479230) VR Verified Reviewer Advisor > "Easy to use system, with step by step guidance to ensure a truly quality experience." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7066146) Jahnvi K. Associate manager > "This software can never be used without training, so that is a short coming" [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4507903) AA Aditya A. Customer Service Representative > "That reliability is a big deal when you’re trying to help customers in real time." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6788974) YY Yaseen Y. Softwate Engineer > "it is sometimes glitchy and the customer services for it a little bit slow, also integrate whatsapp to is so slow." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3307616) SR Sugiti R. Pharmacist > "It has helped increase our opportunities in the management field." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6772355) César E. ASSOCIATE Institutional & VC > "I think is a bit expensive and difficult to use at first." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4557484) Jessica B. SALES SUPPORT SPECIALIST > "I Like that it makes transferring calls, recording calls, and gathering call data very easy and in one place." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6029335) BG Barkha G. Customer Service Representative > "Apart from that, the chat panel becomes slow when there are more than 3 active chats." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3594797) DT Delicia T. Communities manager > "Perfect for field workers to put in work orders" [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6553058) TV Travis V. Field Engineer > "This does not allow for certain items to be addressed without a higher tier of service." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3591069) AO Ayomikun O. Snr. Technical Support Engineer > "Easily integrates with other products." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6694102) JB Justine B. Director > "Our reasons were based on poor communication and delivery in our region South Africa)." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3195349) LD Leonard D. Product Manager > "A lot of information well organized and sorted." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6532715) HM Hasan M. Senior Manager > "You will still need IT support as it is not something that can be easily configured by end business users." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3538493) FM Freyxa M. Support Team Specialist > "Really good for email and leads creation." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6815954) JD Julie D. OAS > "Sometimes it will overload and cause missed calls." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3579078) TT Tyler T. Student > "Overall positive, it does the job in terms of entering time cards and allows me to attach notes where necessary. " [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4354589) BB Bret B. Estimator > "Learning the interface and where and how to do things was challenging at first." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6666284) Ursula F. Designer > "It has a great user interface." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6336294) NK Naleen K. Analyst > "Interface needs to be improved and looks outdated." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4612875) NM Nomfundo M. QA assessor > "It have been a very good platform to work on, I love the fact that I can create a view for each agent's box and I can..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3551150) VC Vivia C. Ops Manager > "Hard to utilize the interface at times." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3550054) SG Shelby G. QA & environmental manager > "I really like the layout of Salesforce service cloud." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4887302) VS Vikash S. Lead Engineer > "UI is not open enough to have its own CSS and get away from typical looks and feel" [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3039334) JS Joshua S. Senior Learning Facilitator > "It is also amazing how it has integrated AI functionality to be utilized to house knowledge material and can recommend..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6815671) DE Dawn E. Ops Mgr > "There's not a whole lot I don't like about Salesforce it gives you every bit of information on every customer and every..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6358968) Hayden R. Graphic Designer > "It's power to integrate with other platforms makes understanding customers needs through the site a breeze." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7133456) TV Travis V. Field Engineer > "This does not allow for certain items to be addressed without a higher tier of service." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3591069) PF Ping F. Operations Analyst > "It is really getting better and help a lot to consolidate all documents in one platform. And it is pretty reliable as..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7138021) HM Hasan M. Senior Manager > "You will still need IT support as it is not something that can be easily configured by end business users." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3538493) Harshul S. Sr Tech support Specialist for Network Operations > "It also integrates well with other tools, which saves a lot of time." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7122611) JB Justine B. Director > "The emphasis being on a really poor communication and implementation service experience over the period. " [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3195349) [View Reviews](https://www.capterra.com/p/136189/Salesforce/reviews/) ## User interface 4.54 (522) 4.46 (830) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important SysAid 27/50 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - AI Text Generation - Alerts/Escalation - API - Attachments/Screencasts - Automated response - Automated Responses - Automated Routing - Autonomous Task Execution - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Data Security - Email Management - Email Templates - Email to Case - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Macros/Templated Responses - Mobile Access - Mobile App - Mobile User Support - Multi-Channel Communication - Multiple Data Sources - Natural Language Interaction - Performance Metrics - Personalization - Predictive Analytics - Prioritization - Proactive Assistance - Queue Management - Real-Time Chat - Real-Time Monitoring [See all features](https://www.capterra.com/p/107225/SysAid/#features) Salesforce Service Cloud Top features 30/50 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - AI Text Generation - Alerts/Escalation - API - Attachments/Screencasts - Automated response - Automated Responses - Automated Routing - Autonomous Task Execution - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Data Security - Email Management - Email Templates - Email to Case - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Macros/Templated Responses - Mobile Access - Mobile App - Mobile User Support - Multi-Channel Communication - Multiple Data Sources - Natural Language Interaction - Performance Metrics - Personalization - Predictive Analytics - Prioritization - Proactive Assistance - Queue Management - Real-Time Chat - Real-Time Monitoring [See all features](https://www.capterra.com/p/136189/Salesforce/#features) ### Recognition SysAid is recognized as a top-rated tool in 2 Capterra Shortlist reports Salesforce Service Cloud is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support SysAid Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Salesforce Service Cloud Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details SysAid - By SysAid - Located in Canada - Founded in 2002 Salesforce Service Cloud - By Salesforce - Located in United States - Founded in 2003 ## Popular Comparisons [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $89/month Price $115/month 4.5 Features 4.4 4.5 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/107225-164283/SysAid-vs-Zendesk) [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.46 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) $25/month Price $25/month 4.4 Features 4.4 4.1 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-136189/Salesforce-vs-Salesforce) [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $89/month Price $19/month 4.5 Features 4.3 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/107225-124981/SysAid-vs-Freshdesk) [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.46 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $25/month Price $115/month 4.4 Features 4.4 4.1 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/136189-164283/Salesforce-vs-Zendesk) [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) $89/month Price $19/month 4.5 Features 4.3 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/107225-132997/SysAid-vs-Freshservice) [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.46 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $25/month Price $19/month 4.4 Features 4.3 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-136189/Freshdesk-vs-Salesforce) [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $89/month Price R$35/month 4.5 Features 4.7 4.5 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/107225-202528/SysAid-vs-Milvus) [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.46 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $25/month Price $15/month 4.4 Features 4.6 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-136189/LiveAgent-vs-Salesforce) [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $89/month Price $15/month 4.5 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-107225/LiveAgent-vs-SysAid) [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.46 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) $25/month Price $25/month 4.4 Features 4.5 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-136189/LiveChat-vs-Salesforce) [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $89/month Price $20/month 4.5 Features 4.5 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/107225-169505/SysAid-vs-Zoho-Desk) [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.46 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,858)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $25/month Price $50/month 4.4 Features 4.3 4.1 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/136189-157279/Salesforce-vs-Dynamics-365)