# Compare SysAid vs ConnectWise Automate 2026 | Capterra > Unsure of what to choose? Check Capterra to compare SysAid and ConnectWise Automate based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/107225-142789/SysAid-vs-ConnectWise-Automate --- # SysAid vs ConnectWise Automate Features and Cost Comparison Last updated March 24th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: SysAidConnectWise Automate2/4 selected [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.5 (511)](https://www.capterra.com/p/107225/SysAid/reviews/) [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/)[4.1 (141)](https://www.capterra.com/p/142789/ConnectWise-Automate/reviews/) [## SysAid](https://www.capterra.com/p/107225/SysAid/)[4.5 (511)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.5 Customer Service 4.5 Reviews Sentiment Based on [511 reviews](#user-reviews) Positive 472 Neutral 27 Negative 12 [## ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/)[4.1 (141)](https://www.capterra.com/p/142789/ConnectWise-Automate/reviews/) Starting Price Contact vendor Value-for-Money 3.9 Functionality 4.4 Ease of Use 3.7 Customer Service 3.7 Reviews Sentiment Based on [141 reviews](#user-reviews) Positive 109 Neutral 21 Negative 11 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 5,714 reviews from it management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 70%Fit Not enough reviews Feature ratings Patch Management 4.5 Server Monitoring 4.3 Real-Time Monitoring 4.7 Remote Access/Control 3.8 Remote Monitoring & Management \-- 80%Fit High performer Feature ratings Patch Management 4.0 Server Monitoring 4.8 Real-Time Monitoring 4.5 Remote Access/Control 4.6 Remote Monitoring & Management 4.1 User satisfaction User satisfaction 4.5 User reviews[511](https://www.capterra.com/p/107225/SysAid/reviews/) Ease of use 4.5 Functionality 4.5 Value for money 4.5 Customer support 4.5 User satisfaction 4.1 User reviews[141](https://www.capterra.com/p/142789/ConnectWise-Automate/reviews/) Ease of use 3.7 Functionality 4.4 Value for money 3.9 Customer support 3.7 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Designed for SMBs and enterprises, SysAid offers a customizable IT service delivery platform tailored to the business's unique needs, ensuring optimal performance and ROI at every stage of growth. Best for Designed for IT service providers and managed service providers (MSPs), it is an IT automation solution that helps manage asset discovery, patching, endpoint management, and more. ## User reviews Pros & cons MG Martin G. Software developer > "From an IT user perspective, SysAid provides a stable and well-structured ITSM platform that supports efficient incident and request..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7117866) NV Norbert V. IT Admin - Analyst > "We are big company with more than 15 000 employees, we have a lot of tickets when something goes wrong, Sysaid was not initialy setup for such..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7103744) BR Borja R. IT Consultant > "Its security measures are robust, and the live chat tool allows quick communication with users, improving resolution times." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7055961) BR Borja R. IT Consultant > "The main drawback is that certain advanced configurations—especially in automation rules and integrations—can be time-consuming for new..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7055961) MG Martin G. Software developer > "Ticket creation, categorization and prioritization are straightforward and the workflow automation helps reduce manual overhead." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7117866) Michal N. Desk side support leader > "SysAid have small bugs like login page error or scenario when you are creating ticket and you click on other tab it can freeze and you wont be..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6386973) RA Rachel A. Service Desk Analyst > "We have been able to enhance our process flows, work processes and user experience due to its simplicity, AI functionalities and speed of..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6795288) CW Clay W. IT Project Management > "Additionally, the Self-Service Portal has had recurring issues, particularly with the password reset function not working as intended." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6439572) WA Wealth A. Data Engineer > "It makes tracking tickets, managing requests, and maintaining visibility across issues quite straightforward." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7115645) JB James B. Project Engineer > "Sometimes it's hard to find the right category, they filter out sub categories based on previous options." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6583763) CE Christopher E. ICT Support Technician > "The interface is clear, and the workflow supports quick responses, which helps in day-to-day IT support." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7115524) SG Sandra G. IT OFFICER > "The mobile app has received criticism for being less functional and not as polished as the desktop version." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6322205) WA Wealth A. Data Engineer > "It performs well for core functions, but there’s definitely room for improvement in terms of usability, flexibility, and modern user..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7115645) JM James M. ICT Specialist > "Lack of Approval process for Employee Provisioning" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6324189) CW Clay W. IT Project Management > "Additionally, the automated workflows for purchase requisitions and work order transitions are highly efficient, allowing tasks to flow..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6439572) ED Emily D. Web Developer > "I think so far asset management, we use several products and none of them do exactly what we want them to do." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6609608) LH Lorna H. IT Manager > "Simple to create email rules to improve ticket management, for example the system can pick up on certain text within a logged ticket, it can..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6548760) SG Sandra G. IT OFFICER > "Users have reported it to be slow and lacking essential features" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6322205) BR Brian R. Support Technician > "SysAid is a powerful IT service management (ITSM) solution that streamlines helpdesk operations with its intuitive interface and automation..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6673536) SA Samuel A. Software > "SysAid falls short in the area of mobile user experience, lackluster interface design, and a somewhat underwhelming support service." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4826621) AS Adewale S. HIO > "All the members of the team love it because of the ticket categorization and data management capabilites." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7092640) KB Kleber B. Analyst Security > "There is almost nothing much to say about the cons, since there are very few faults or missing elements that can be found, perhaps one of the..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6087443) VN Vishal N. ServiceDesk Analyst > "Overall, SysAid has significantly enhanced our ticket management efficiency and user self-service capabilities, leading to faster resolution..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6478043) MHS Mohammed Hareez S. Customer Success representative > "The only dislike about sysaid is its not well organized" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6681876) ED Emily D. Web Developer > "I think our favorite part about SysAid is the SysAid CoPilot, although it has taken some time for our users to catch one, having the app..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6609608) CM Clint M. Network Technician > "There is definitely some aspects missing, like the ability to merge tickets." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___5095388) LT Lee T. Global service TL > "the workflows, incident management and change made ease of access and updating reporting and support during upgrade made easy" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6787248) RD Ross D. Senior IT Support Analyst > "Sometimes entering data can be time consuming as there are not always ways to do it in a batch." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6051264) BR Brian R. Support Technician > "It offers seamless ticketing, asset management, and reporting, improving efficiency and user experience." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6673536) NL Nzai L. project officer sanitation and hygiene > "the application is not mobile device compatible this limits other user to use it" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4962649) SK Shuma K. Technology Consulting Manager > "Ease of deployment, automated task assignment and proactive support by suggesting possible solutions" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7049367) CS Cody S. Network Engineer > "I miss some features from systems that I used at previous jobs." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6050189) Luigi C. IT Servicedesk Manager > "SysAid's user-friendly interface and real-time chat feature make it easy to manage IT support tasks and provide immediate assistance to users." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6477124) DR Dewmi R. Application Support Engineer > "Some support agents are not helpful at all." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6052780) WA Wealth A. Data Engineer > "It does a good job supporting organized workflows." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7115645) JG Joseph G. Head, IT Service Transition > "The product does not have the capability to notify Configuration Item owners of approved changes" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___3850401) MG Martin G. Software developer > "The work is still in progress, but even the beta version shows promise." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7117866) ATK Akosua Tiwaa K. Service Desk Analyst > "In a previous review, I initially expressed dissatisfaction with SysAid's customer service support." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6001333) CM Corus M. Deputy Director - User Support Services > "Straight forward easy to configure inhouse without the need for a third-party expertise, including the workflow designer for Change..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6604931) HG Heidi G. Support Specialist > "A little difficult to use for the average user" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4924796) AB Alexis B. EUC Engineer > "We currently use their Ticketing system which I find extremely easy to use and I love the fact they also have additional add-ons you can use..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6482079) SV Sally V. Sales > "It sometimes does not track properly the interactions with the customer." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4299468) AC Andry C. Technical Support Manager > "What I like most about SysAid is the ease it offers in configuring categories, SLAs, and routing." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6605800) Srinivas B. Senior Engineer > "Notifications & Alerts have issues." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___3547866) VN Vishal N. ServiceDesk Analyst > "The comprehensive self-service portal also stands out for empowering users to solve common issues independently." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6478043) SV Sally V. Sales > "We had some issues with email not sending out as well." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4299468) LH Lorna H. IT Manager > "The AI now available in Sysaid combined with Sysaid Spaces shows the team are always looking to invest and improve their product" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6548760) GP Geraldine P. Solution coordinator > "Custom fields not integrated easily on form in the self service portal once ticket is submitted" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___3421261) Luigi C. IT Servicedesk Manager > "Overall, SysAid has been a great ITSM solution for our organization, simplifying support processes and improving user satisfaction, though..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6477124) JV José V. Application Support Chief > "We continue with the problem of not being able to handle problems and projects in a friendly way, likewise our incident management department,..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2584211) SD Spyros D. Assistant Professor > "The knowledge base is also quite helpful, but it's rather difficult to find specific instructions there." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6847363) VR Verified Reviewer Group Servicedesk Manager > "Interconnectivity to certain applications such as solarwinds and sharepoint is somewhat challenged (mostly due to security requirements from..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2564101) AS Arturo S. Global Help Desk Manager > "The ease of adoption by the Help Desk team and the entire company makes it a very intuitive and easy to use tool." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7067643) KS Karen S. Help Desk Manager > "The way it is implemented does not follow typical ITIL based methodology and is missing key aspects such as a service management catalog. " [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2293973) GL Garcia L. Technology Solutions Manager > "We now react more proactively to IT problems, which has saved the business time and stress." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6870502) RR Rebecca R. IT Ops > "As it's not a mainstream product at this time, it is hard to integrate this solution with other products using OOB connectors. " [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2290111) Michal N. Desk side support leader > "Creating ticket is simple, list of options is pretty well managed, category pick up is also very solid." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6386973) AV Alexander V. IT Expert > "The icon placement and size on mobile make the user experience very unpleasant .I avoid using it on the phone whenever I can ." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2621400) YA Yusuf A. Information Security Specailist > "its Intergration to our cloud environment and the use of chat bot has made adoption of the product very easy in our organisation" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6400976) GS Gregg S. IT Manager > "There is flashier looking packages on the market, that DO NOT perform as well and definitely not for the price. And I feel none hold a candle..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2201001) Michal N. Desk side support leader > "I really appreciate notification tab as it can be very useful in case of any big implementation or outages." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6386973) MM Michael M. Director of IT > "My natural instinct is to dislike the fact that we do not have several of the features that would improve our operations without the added..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2304003) LD Lisa D. Billing Administrator > "I like how you can search for tickets either by number or by customer name and find out all details relating to the customer and who is..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4863996) CK Charles K. IT Service Desk Manager > "during usage. If one is not technically sound, it will be difficult to manage as an Administrator without the consent of" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2553339) NG Nejc G. IT specialist > "Professional support, great Helpdesk, great costumer care, extensive documentation, ai chatbot" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6605449) Andres D. Technical Analyst > "It's hard to setup integrations with other software like Salesforce." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2559361) LD Lisa D. Billing Administrator > "My company relies on the ticket system for our support team and I am able to log in and find any information I need quickly and easily with..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4863996) AO Anthony O. Director of IT > "The mobile access is my biggest problem with the software." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2559965) VD Victor D. Information Systems Analyst > "Their Customer support team was fast to respond, and they take feedback and new functionality very fast" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6838175) Luis Alejandro D. Manager > "weak project management module, not standard and poor performance." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2208663) AV Anitha V. IT Operations Manager > "It is one of the best ticketing tools available in the market & it can be easily customizable. " [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6594379) BJ Bryan J. Network Coordinator > "There is many interlocking parts that don't seem to be related which can cause confusion." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2558987) Lillian G. Human Resources Generalist > "The platform's pre-built functionality is excellent for handling support tickets, and it's highly customizable to fit any organization's..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4998934) CD Chris D. IT > "workflow design - too complicated so much that it keeps me from using" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2215029) JB John B. Systems Administrator > "Very customizable, everything is ran from the cloud so users can access it from anywhere." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6701282) BD Benjamin D. Help Desk Support Analyst > "Customization features can be slightly overwhelming" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2230774) MHS Mohammed Hareez S. Customer Success representative > "we use SysAid to create tickets for our IT team to review it and its so good to use." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6681876) Ammon N. Software Support Team Lead > "It sometimes has had some connectivity issues for us, but not recently." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2508097) AF Alexia F. CMO > "User-friendly interface, great for ticket management and tracking assets." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6465486) FB FREDERIC B. ITSM consultant > "nothing about the software but maybe the fact that they are not providing on site implementation support." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2130124) [View Reviews](https://www.capterra.com/p/107225/SysAid/reviews/) Morgan E. Senior Information Technology Manager > "ConnectWise Automate represents a solution enabling us to automate recurring tasks, streamline our operational..." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___6808821) JJ Joshua J. Sr. Director > "It does not scale well beyond 10000 endpoints and the ConnectWise support and partnership is relatively poor in the..." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___6831861) JF Jake F. Second line Sysadmin > "The automation of monitoring and alerting is a major strength, enabling proactive and preventative maintenance..." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___7061489) DE David E. CEO > "It does not come with a good set of default commands." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___7034866) Harrison K. Help Desk Manager > "I really liked how it did everything I was used to and because of my change in access over my previous position I..." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___7073627) JF Javier F. Partners Responsible > "The user interface can be overwhelming at first and it takes some time to get used to all the features." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___6499585) JF Jake F. Second line Sysadmin > "It greatly improved our network monitoring and, as a result, enhanced our security." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___7061489) VR Verified Reviewer Net Admin > "You’ll need time to learn it before you can use the platform efficiently." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___6864652) VR Verified Reviewer Operations Manager > "Our overall experience with the software was positive, although when ConnectWise came out with their new RMM..." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___7016569) AZ Ana Z. It Administrative > "However, the interface can be overwhelming and takes time to get used to." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___6465216) JF Jake F. Second line Sysadmin > "Overall, the experience was very positive. Although I initially struggled with the platform, the support was..." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___7061489) SG Shaun G. Manager, Managed IT > "The functions it has all have there own quirks and nothing ever seems to work quite the way you'd want it to. " [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___4827945) NF Nick F. CTO > "It allows us to build what we need most of the time." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___6796583) TH Tyler H. System Administrator > "Connectwise support will not help you understand the scripting features at all." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#SoftwareAdvice___3477705) JJ Joshua J. Sr. Director > "It's the most flexible solution for RMM's on the market at current state." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___6831861) VR Verified Reviewer IT Operations > "Getting credits for downtime on their hosted web server is like pulling teeth. When you get into the chat queue,..." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___2835136) VR Verified Reviewer Operations Manager > "Customer support from ConnectWise has always helped us figure out how to achieve our goals." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___7016569) TH Tyler H. System Administrator > "Very little useful documentation." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#SoftwareAdvice___3477705) VR Verified Reviewer IT Officer > "Automate is great for inventory, patching, computer health." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___6719513) ML Michael L. Vice President of Operations > "The overall program is outdated compared to other alternatives." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___3523511) AF Allen F. Director of Information Technology Solutions > "I was also comfortable managing Windows computers." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___7007559) NC Neal C. IT Operations Manager > "There seems to be more increasing bugs in later releases and all new patches focus on bug fixes rather than any..." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___2735177) NF Nick F. CTO > "Best remote access program I have ever used." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___6796583) KS Keith S. System Administrator > "We only contact support when its impacting customers, and have to wait days to get assistance from a live body." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#GetApp___2168135) VR Verified Reviewer Operations Manager > "I would say for the features that it offers, it is good value for money." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___7016569) MR Maribeth R. Finance Manager > "Sometimes I have issues with the setup of Invoices and how to change the template." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___2748279) IB Ian B. Prevent Manager > "It has helped us stay a leader in our industry and has made our MSP a better organization. " [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___4849011) PM Pat M. Data Center Manager > "The ability to monitor and manage network devices is not good at all. " [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___2761535) VR Verified Reviewer Finance Manager > "Also, there are a lot of integrations available." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___5028948) VR Verified Reviewer IT Operations > "Support is very slow to respond." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___2835136) WL Warren L. General Manager > "Through PowerBI, I've been able to display a lot of this data to show our customers just how much we know." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___3528702) SD Shannon D. Founder > "Connectwise has wanted to exact as many dollars out of my pocket and have no intention of having a business..." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#SoftwareAdvice___2199585) IB Ian B. Prevent Manager > "We would highly recommend to any company looking to support remote clients effectively." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___4849011) CP Corey P. IT Support > "of my time, I have to use the online version because the desktop version is just way too buggy." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___2518505) Robert D. IT Manager > "It is essential for supporting remote workes and in the times that are in it it's gotten more important." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___3827686) SD Shannon D. Founder > "At the beginning of the second year they doubled the cost saying "its in the contract" I said I want to cancel or..." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#SoftwareAdvice___2199585) WL Warren L. General Manager > "It's remote access Software, Screen Connect, is also a God send." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___3528702) PM Pat M. Data Center Manager > "Chat support rarely is able to resolve an issue on the first attempt. " [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___2761535) UC Ugwu C. CFa > "Its a good experience that helps planning and processing management functions" [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___4392726) NC Neal C. IT Operations Manager > "The quality of first level support has also slipped." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___2735177) JS John S. Network Engineer > "Out of the box it’s ok, but really shines once customized to your environment." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___3563493) BB Benjamin B. IT > "No support is ever avaaible to resolve issues." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#SoftwareAdvice___2083070) SD Shannon D. Founder > "Your RMM tool is really important and you want a company that is trying to help your business grow by having great..." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#SoftwareAdvice___2199585) PH Phil H. Director > "The product is slow and complicated. " [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___2744613) AW Andrew W. Manager, Centralized Services > "ConnectWise Automate empowers users to perform generally complex tasks such as patching and monitoring with ease." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___2735031) CP Corey P. IT Support > "Crashes in the middle of a job." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___2518505) [View Reviews](https://www.capterra.com/p/142789/ConnectWise-Automate/reviews/) ## User interface 4.54 (511) [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) 4.13 (141) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Tracking 150 Important AI Copilot 120 Important SysAid Top features 33/37 - Access Controls/Permissions - Activity Tracking - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Audit Trail - Capacity Management - Compliance Management - Configuration Management - Dashboard - Data Import/Export - Event Logs - Generative AI - Incident Management - Issue Auditing - IT Asset Management - IT Asset Tracking - IT Reporting - Knowledge Management - License Management - Maintenance Scheduling - Patch Management - Personalization and Recommendation - Process/Workflow Automation - Real-Time Monitoring - Real-Time Notifications - Remote Access/Control - Remote Monitoring & Management - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Single Sign On - Task Management - Third-Party Integrations - Ticket Management [See all features](https://www.capterra.com/p/107225/SysAid/#features) ConnectWise Automate 23/37 - Access Controls/Permissions - Activity Tracking - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Audit Trail - Capacity Management - Compliance Management - Configuration Management - Dashboard - Data Import/Export - Event Logs - Generative AI - Incident Management - Issue Auditing - IT Asset Management - IT Asset Tracking - IT Reporting - Knowledge Management - License Management - Maintenance Scheduling - Patch Management - Personalization and Recommendation - Process/Workflow Automation - Real-Time Monitoring - Real-Time Notifications - Remote Access/Control - Remote Monitoring & Management - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Single Sign On - Task Management - Third-Party Integrations - Ticket Management [See all features](https://www.capterra.com/p/142789/ConnectWise-Automate/#features) ### Recognition No recognitions have been awarded to SysAid No recognitions have been awarded to ConnectWise Automate ### Deployment & support SysAid Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ConnectWise Automate Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details SysAid - By SysAid Technologies - Located in Canada - Founded in 2002 ConnectWise Automate - By ConnectWise - Located in United States - Founded in 1982 ## Popular Comparisons [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (511)](https://www.capterra.com/p/107225/SysAid/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Contact vendor for pricing Price $39/month 4.5 Features 4.4 4.5 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/107225-164283/SysAid-vs-Zendesk) [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/)[4.13 (141)](https://www.capterra.com/p/142789/ConnectWise-Automate/reviews/) vs [N-central](https://www.capterra.com/p/13803/N-central/)[4.12 (195)](https://www.capterra.com/p/13803/N-central/reviews/) Contact vendor for pricing Price $1.75 4.4 Features 4.2 3.7 Ease of Use 3.9 [View full 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