# Compare SysAid vs Teamwork Desk 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare SysAid and Teamwork Desk based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/107225-143754/SysAid-vs-Teamwork-Desk

---

# SysAid vs Teamwork Desk Features and Cost Comparison

Last updated March 24th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

SysAidTeamwork Desk2/4 selected

[SysAid](https://www.capterra.com/p/107225/SysAid/)[4.5 (509)](https://www.capterra.com/p/107225/SysAid/reviews/)

[Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)[4.4 (143)](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

[## SysAid](https://www.capterra.com/p/107225/SysAid/)[4.5 (509)](https://www.capterra.com/p/107225/SysAid/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.5

Customer Service

4.5

Reviews Sentiment

Based on [509 reviews](#user-reviews)

Positive

470

Neutral

27

Negative

12

[## Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)[4.4 (143)](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

Starting Price

$10.50/month

Value-for-Money

4.5

Functionality

4.2

Ease of Use

4.3

Customer Service

4.5

Reviews Sentiment

Based on [143 reviews](#user-reviews)

Positive

131

Neutral

7

Negative

5

## Summary

* * *

Key features rated by users

Features selected based on 4,284 reviews from help desk software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

82%Fit

High performer

Feature ratings

Ticket Management

4.7

Real-Time Notifications

4.6

Customizable Fields

4.8

Third-Party Integrations

4.4

Prioritization

4.7

\--%Fit

Missing features

Not enough reviews

Feature ratings

Ticket Management

4.4

Real-Time Notifications

NA

Customizable Fields

NA

Third-Party Integrations

NA

Prioritization

5.0

User satisfaction

User satisfaction

4.5

User reviews[509](https://www.capterra.com/p/107225/SysAid/reviews/)

Ease of use

4.5

Functionality

4.5

Value for money

4.5

Customer support

4.5

User satisfaction

4.4

User reviews[143](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

Ease of use

4.3

Functionality

4.2

Value for money

4.5

Customer support

4.5

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$10.50Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Designed for SMBs and enterprises, SysAid offers a customizable IT service delivery platform tailored to the business's unique needs, ensuring optimal performance and ROI at every stage of growth.

Best for

A ticketing system designed to easily manage customer queries, saving you time and money.

## User reviews

Pros & cons

MG

Martin G.

Software developer

> "From an IT user perspective, SysAid provides a stable and well-structured ITSM platform that supports efficient incident and request..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7117866)

NV

Norbert V.

IT Admin - Analyst

> "We are big company with more than 15 000 employees, we have a lot of tickets when something goes wrong, Sysaid was not initialy setup for such..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7103744)

BR

Borja R.

IT Consultant

> "Its security measures are robust, and the live chat tool allows quick communication with users, improving resolution times."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7055961)

BR

Borja R.

IT Consultant

> "The main drawback is that certain advanced configurations—especially in automation rules and integrations—can be time-consuming for new..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7055961)

MG

Martin G.

Software developer

> "Ticket creation, categorization and prioritization are straightforward and the workflow automation helps reduce manual overhead."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7117866)

Michal N.

Desk side support leader

> "SysAid have small bugs like login page error or scenario when you are creating ticket and you click on other tab it can freeze and you wont be..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6386973)

RA

Rachel A.

Service Desk Analyst

> "We have been able to enhance our process flows, work processes and user experience due to its simplicity, AI functionalities and speed of..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6795288)

CW

Clay W.

IT Project Management

> "Additionally, the Self-Service Portal has had recurring issues, particularly with the password reset function not working as intended."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6439572)

WA

Wealth A.

Data Engineer

> "It makes tracking tickets, managing requests, and maintaining visibility across issues quite straightforward."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7115645)

JB

James B.

Project Engineer

> "Sometimes it's hard to find the right category, they filter out sub categories based on previous options."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6583763)

CE

Christopher E.

ICT Support Technician

> "The interface is clear, and the workflow supports quick responses, which helps in day-to-day IT support."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7115524)

SG

Sandra G.

IT OFFICER

> "The mobile app has received criticism for being less functional and not as polished as the desktop version."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6322205)

WA

Wealth A.

Data Engineer

> "It performs well for core functions, but there’s definitely room for improvement in terms of usability, flexibility, and modern user..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7115645)

JM

James M.

ICT Specialist

> "Lack of Approval process for Employee Provisioning"

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6324189)

CW

Clay W.

IT Project Management

> "Additionally, the automated workflows for purchase requisitions and work order transitions are highly efficient, allowing tasks to flow..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6439572)

ED

Emily D.

Web Developer

> "I think so far asset management, we use several products and none of them do exactly what we want them to do."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6609608)

LH

Lorna H.

IT Manager

> "Simple to create email rules to improve ticket management, for example the system can pick up on certain text within a logged ticket, it can..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6548760)

SG

Sandra G.

IT OFFICER

> "Users have reported it to be slow and lacking essential features"

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6322205)

BR

Brian R.

Support Technician

> "SysAid is a powerful IT service management (ITSM) solution that streamlines helpdesk operations with its intuitive interface and automation..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6673536)

SA

Samuel A.

Software

> "SysAid falls short in the area of mobile user experience, lackluster interface design, and a somewhat underwhelming support service."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4826621)

AS

Adewale S.

HIO

> "All the members of the team love it because of the ticket categorization and data management capabilites."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7092640)

KB

Kleber B.

Analyst Security

> "There is almost nothing much to say about the cons, since there are very few faults or missing elements that can be found, perhaps one of the..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6087443)

VN

Vishal N.

ServiceDesk Analyst

> "Overall, SysAid has significantly enhanced our ticket management efficiency and user self-service capabilities, leading to faster resolution..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6478043)

MHS

Mohammed Hareez S.

Customer Success representative

> "The only dislike about sysaid is its not well organized"

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6681876)

ED

Emily D.

Web Developer

> "I think our favorite part about SysAid is the SysAid CoPilot, although it has taken some time for our users to catch one, having the app..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6609608)

CM

Clint M.

Network Technician

> "There is definitely some aspects missing, like the ability to merge tickets."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___5095388)

LT

Lee T.

Global service TL

> "the workflows, incident management and change made ease of access and updating reporting and support during upgrade made easy"

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6787248)

RD

Ross D.

Senior IT Support Analyst

> "Sometimes entering data can be time consuming as there are not always ways to do it in a batch."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6051264)

BR

Brian R.

Support Technician

> "It offers seamless ticketing, asset management, and reporting, improving efficiency and user experience."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6673536)

NL

Nzai L.

project officer sanitation and hygiene

> "the application is not mobile device compatible this limits other user to use it"

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4962649)

SK

Shuma K.

Technology Consulting Manager

> "Ease of deployment, automated task assignment and proactive support by suggesting possible solutions"

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7049367)

CS

Cody S.

Network Engineer

> "I miss some features from systems that I used at previous jobs."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6050189)

Luigi C.

IT Servicedesk Manager

> "SysAid's user-friendly interface and real-time chat feature make it easy to manage IT support tasks and provide immediate assistance to users."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6477124)

DR

Dewmi R.

Application Support Engineer

> "Some support agents are not helpful at all."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6052780)

WA

Wealth A.

Data Engineer

> "It does a good job supporting organized workflows."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7115645)

JG

Joseph G.

Head, IT Service Transition

> "The product does not have the capability to notify Configuration Item owners of approved changes"

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___3850401)

MG

Martin G.

Software developer

> "The work is still in progress, but even the beta version shows promise."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7117866)

ATK

Akosua Tiwaa K.

Service Desk Analyst

> "In a previous review, I initially expressed dissatisfaction with SysAid's customer service support."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6001333)

CM

Corus M.

Deputy Director - User Support Services

> "Straight forward easy to configure inhouse without the need for a third-party expertise, including the workflow designer for Change..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6604931)

HG

Heidi G.

Support Specialist

> "A little difficult to use for the average user"

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4924796)

AB

Alexis B.

EUC Engineer

> "We currently use their Ticketing system which I find extremely easy to use and I love the fact they also have additional add-ons you can use..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6482079)

SV

Sally V.

Sales

> "It sometimes does not track properly the interactions with the customer."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4299468)

AC

Andry C.

Technical Support Manager

> "What I like most about SysAid is the ease it offers in configuring categories, SLAs, and routing."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6605800)

Srinivas B.

Senior Engineer

> "Notifications & Alerts have issues."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___3547866)

VN

Vishal N.

ServiceDesk Analyst

> "The comprehensive self-service portal also stands out for empowering users to solve common issues independently."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6478043)

SV

Sally V.

Sales

> "We had some issues with email not sending out as well."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4299468)

LH

Lorna H.

IT Manager

> "The AI now available in Sysaid combined with Sysaid Spaces shows the team are always looking to invest and improve their product"

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6548760)

GP

Geraldine P.

Solution coordinator

> "Custom fields not integrated easily on form in the self service portal once ticket is submitted"

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___3421261)

Luigi C.

IT Servicedesk Manager

> "Overall, SysAid has been a great ITSM solution for our organization, simplifying support processes and improving user satisfaction, though..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6477124)

JV

José V.

Application Support Chief

> "We continue with the problem of not being able to handle problems and projects in a friendly way, likewise our incident management department,..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2584211)

SD

Spyros D.

Assistant Professor

> "The knowledge base is also quite helpful, but it's rather difficult to find specific instructions there."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6847363)

VR

Verified Reviewer

Group Servicedesk Manager

> "Interconnectivity to certain applications such as solarwinds and sharepoint is somewhat challenged (mostly due to security requirements from..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2564101)

AS

Arturo S.

Global Help Desk Manager

> "The ease of adoption by the Help Desk team and the entire company makes it a very intuitive and easy to use tool."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7067643)

KS

Karen S.

Help Desk Manager

> "The way it is implemented does not follow typical ITIL based methodology and is missing key aspects such as a service management catalog. "

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2293973)

GL

Garcia L.

Technology Solutions Manager

> "We now react more proactively to IT problems, which has saved the business time and stress."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6870502)

RR

Rebecca R.

IT Ops

> "As it's not a mainstream product at this time, it is hard to integrate this solution with other products using OOB connectors. "

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2290111)

Michal N.

Desk side support leader

> "Creating ticket is simple, list of options is pretty well managed, category pick up is also very solid."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6386973)

AV

Alexander V.

IT Expert

> "The icon placement and size on mobile make the user experience very unpleasant .I avoid using it on the phone whenever I can ."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2621400)

YA

Yusuf A.

Information Security Specailist

> "its Intergration to our cloud environment and the use of chat bot has made adoption of the product very easy in our organisation"

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6400976)

GS

Gregg S.

IT Manager

> "There is flashier looking packages on the market, that DO NOT perform as well and definitely not for the price. And I feel none hold a candle..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2201001)

Michal N.

Desk side support leader

> "I really appreciate notification tab as it can be very useful in case of any big implementation or outages."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6386973)

MM

Michael M.

Director of IT

> "My natural instinct is to dislike the fact that we do not have several of the features that would improve our operations without the added..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2304003)

LD

Lisa D.

Billing Administrator

> "I like how you can search for tickets either by number or by customer name and find out all details relating to the customer and who is..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4863996)

CK

Charles K.

IT Service Desk Manager

> "during usage. If one is not technically sound, it will be difficult to manage as an Administrator without the consent of"

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2553339)

NG

Nejc G.

IT specialist

> "Professional support, great Helpdesk, great costumer care, extensive documentation, ai chatbot"

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6605449)

Andres D.

Technical Analyst

> "It's hard to setup integrations with other software like Salesforce."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2559361)

LD

Lisa D.

Billing Administrator

> "My company relies on the ticket system for our support team and I am able to log in and find any information I need quickly and easily with..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4863996)

AO

Anthony O.

Director of IT

> "The mobile access is my biggest problem with the software."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2559965)

VD

Victor D.

Information Systems Analyst

> "Their Customer support team was fast to respond, and they take feedback and new functionality very fast"

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6838175)

Luis Alejandro D.

Manager

> "weak project management module, not standard and poor performance."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2208663)

AV

Anitha V.

IT Operations Manager

> "It is one of the best ticketing tools available in the market & it can be easily customizable. "

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6594379)

BJ

Bryan J.

Network Coordinator

> "There is many interlocking parts that don't seem to be related which can cause confusion."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2558987)

Lillian G.

Human Resources Generalist

> "The platform's pre-built functionality is excellent for handling support tickets, and it's highly customizable to fit any organization's..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4998934)

CD

Chris D.

IT

> "workflow design - too complicated so much that it keeps me from using"

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2215029)

JB

John B.

Systems Administrator

> "Very customizable, everything is ran from the cloud so users can access it from anywhere."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6701282)

BD

Benjamin D.

Help Desk Support Analyst

> "Customization features can be slightly overwhelming"

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2230774)

MHS

Mohammed Hareez S.

Customer Success representative

> "we use SysAid to create tickets for our IT team to review it and its so good to use."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6681876)

Ammon N.

Software Support Team Lead

> "It sometimes has had some connectivity issues for us, but not recently."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2508097)

AF

Alexia F.

CMO

> "User-friendly interface, great for ticket management and tracking assets."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6465486)

FB

FREDERIC B.

ITSM consultant

> "nothing about the software but maybe the fact that they are not providing on site implementation support."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2130124)

[View Reviews](https://www.capterra.com/p/107225/SysAid/reviews/)

Diego C.

Real estate agent

> "Well allows you to collaborate effectively with the workgroup, it also performs automatic activities such as ticket generation and automatic..."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___6057978)

GM

Gladys M.

Support Specialist

> "Sometimes if there is someone attached to the previous email and you no longer want them on the thread it seems to be uncertain whether or not..."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___4235763)

AK

Alex K.

TMS Solutions Manager

> "Teamwork Desk has many great features including setting up custom triggers, multiple inboxes, easy to reassign tickets, training wheels &..."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___3831861)

LB

Lucas B.

PM

> "Our client database is a now mess, it cannot be maintained due to these spam contacts."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___3492200)

VR

Verified Reviewer

Account Director

> "It's great for big teams so other users can monitor their emails from the portal instead of logging into email accounts."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___3596197)

JS

Jas S.

Marketing Manager

> "When replying via email, you must pay attention if you are responding to your team or the client. If you don't realize that a ticket message is..."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2139799)

GM

Gladys M.

Support Specialist

> "I like how it keeps us organized within the different divisions of the company. "

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___4235763)

BR

Barbara R.

Account Communications Manager

> "Reporting isn't always easy to understand what specific activities are counted in each metric like "Average Response Time""

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2488917)

CH

Charra H.

Owner

> "We also love that Teamwork Project is customizable to our company so we can easily customize things to fit our needs. And lastly we love the time..."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2136300)

RL

Rhina L.

Director of Customer Support

> "There is always a delay when receiving the tickets on Teamwork Desk system."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2459359)

JB

Jesse B.

Owner

> "We use Teamwork Desk to direct all of our client support and customer service requests to the right place so they can be taken care of by the..."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2138144)

JW

Jeremy W.

Customer Support Specialist

> "There are times when teamwork will have issues creating tickets."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2459352)

DB

David B.

Operations Manager

> "It's very easy for me to leave a trail about what is happening thanks to the notes feature, and I can see where a ticket has been and leave..."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2459364)

VR

Verified Reviewer

Operations

> "The software is glitchy - especially for about 6 months following the release of Desk 2.0."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2447605)

DK

Danny K.

Product Management

> "They have worked with me to resolve any bugs I noticed, and also have worked to implement features that continually make the product better."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2136280)

DM

Debbie M.

Digital Marketing Manager

> "Does not always bring in forwarded messages from clients."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2459737)

JT

Jeune T.

Owner

> "Really appreciate the streamline of multiple inboxes it has made managing many clients tickets manageable."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2472757)

RT

Ray T.

Customer Support Specialist

> "Lack of control over automation."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2136275)

RT

Ray T.

Customer Support Specialist

> "I have been able to integrate with slack and forward all emails to the assigned ticket agent to their own channel."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2136275)

VR

Verified Reviewer

CEO

> "I see they are surrending to slack and chat is not as good as it can and should be"

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2461243)

[View Reviews](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

## User interface

4.54 (509)

[Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)

4.42 (143)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

SysAid

Top features

33/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/107225/SysAid/#features)

Teamwork Desk

14/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/143754/Teamwork-Desk/#features)

### Recognition

No recognitions have been awarded to SysAid

No recognitions have been awarded to Teamwork Desk

### Deployment & support

SysAid

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Teamwork Desk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

SysAid

-   By SysAid Technologies
-   Located in Canada
-   Founded in 2002

Teamwork Desk

-   By Teamwork.com
-   Located in Ireland
-   Founded in 2007

## Popular Comparisons

[SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (509)](https://www.capterra.com/p/107225/SysAid/reviews/)

vs

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Contact vendor for pricing

Price

$39/month

4.5

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4.4

4.5

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4.3

[View full comparison](https://www.capterra.com/compare/107225-164283/SysAid-vs-Zendesk)

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vs

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[SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (509)](https://www.capterra.com/p/107225/SysAid/reviews/)

vs

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Contact vendor for pricing

Price

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4.5

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4.5

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4.5

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[Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)[4.42 (143)](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

vs

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4.2

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4.3

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[View full comparison](https://www.capterra.com/compare/124981-143754/Freshdesk-vs-Teamwork-Desk)

[SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (509)](https://www.capterra.com/p/107225/SysAid/reviews/)

vs

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Contact vendor for pricing

Price

$25/month

4.5

Features

4.7

4.5

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/107225-202528/SysAid-vs-Milvus)

[Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)[4.42 (143)](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

vs

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

$10.5/month

Price

$25/month

4.2

Features

4.7

4.3

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/143754-202528/Teamwork-Desk-vs-Milvus)

[SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (509)](https://www.capterra.com/p/107225/SysAid/reviews/)

vs

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Contact vendor for pricing

Price

$15/month

4.5

Features

4.6

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-107225/LiveAgent-vs-SysAid)

[Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)[4.42 (143)](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

vs

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$10.5/month

Price

$15/month

4.2

Features

4.6

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-143754/LiveAgent-vs-Teamwork-Desk)

[SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (509)](https://www.capterra.com/p/107225/SysAid/reviews/)

vs

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Contact vendor for pricing

Price

$20/month

4.5

Features

4.5

4.5

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/107225-169505/SysAid-vs-Zoho-Desk)

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4.3

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[SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (509)](https://www.capterra.com/p/107225/SysAid/reviews/)

vs

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Contact vendor for pricing

Price

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4.5

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4.5

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4.3

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