# Compare SysAid vs ISL Light 2026 | Capterra > Unsure of what to choose? Check Capterra to compare SysAid and ISL Light based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/107225-146892/SysAid-vs-ISL-Light --- # SysAid vs ISL Light Features and Cost Comparison Last updated May 14th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: SysAidISL Light2/4 selected [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.5 (519)](https://www.capterra.com/p/107225/SysAid/reviews/) [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.7 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) [## SysAid](https://www.capterra.com/p/107225/SysAid/)[4.5 (519)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.5 Customer Service 4.5 Reviews Sentiment Based on [519 reviews](#user-reviews) Positive 479 Neutral 28 Negative 12 [## ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.7 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) Starting Price $34.90/month Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment Based on [779 reviews](#user-reviews) Positive 768 Neutral 10 Negative 1 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 5,841 reviews from remote support software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Not enough reviews Feature ratings Single Sign On \-- Remote Access/Control 3.8 SSL Security 1.0 Unattended Access NA Multi-Channel Communication 5.0 73%Fit Not enough reviews Feature ratings Single Sign On 4.8 Remote Access/Control 4.8 SSL Security \-- Unattended Access 4.8 Multi-Channel Communication 4.7 User satisfaction User satisfaction 4.5 User reviews[519](https://www.capterra.com/p/107225/SysAid/reviews/) Ease of use 4.5 Functionality 4.5 Value for money 4.5 Customer support 4.5 User satisfaction 4.7 User reviews[779](https://www.capterra.com/p/146892/ISL-Light/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.5 Customer support 4.7 Price starts from Price starts from \-- - Free version - Free trial Price starts from $34.90Other, Per Month - Free version - Free trial Best for Best for Designed for SMBs and enterprises, SysAid offers a customizable IT service delivery platform tailored to the business's unique needs, ensuring optimal performance and ROI at every stage of growth. Best for ISL Online software is trusted by IT companies of all sizes, across all industry sectors, especially IT, healthcare, universities, banks and governments. Strongest markets are Japan, Europe and US. ## User reviews Pros & cons PG PRINCESS G. Performance Management > "Its automation and clear workflows improve response times and support better cross‑team communication. While setup and configuration can be..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7122174) NV Norbert V. IT Admin - Analyst > "We are big company with more than 15 000 employees, we have a lot of tickets when something goes wrong, Sysaid was not initialy setup for such..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7103744) CU Cephas U. Enterprise Business Intelligence and Reporting > "Also, it helps me track the area in which the users need more trainings, and it has helped my team to develop solutions to address their needs." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7117737) BR Borja R. IT Consultant > "The main drawback is that certain advanced configurations—especially in automation rules and integrations—can be time-consuming for new..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7055961) MG Martin G. Software developer > "From an IT user perspective, SysAid provides a stable and well-structured ITSM platform that supports efficient incident and request management." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7117866) Michal N. Desk side support leader > "SysAid have small bugs like login page error or scenario when you are creating ticket and you click on other tab it can freeze and you wont be..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6386973) Víctor Adolfo G. Jefe de IT > "The workflow designer is incredibly flexible, allowing us to orchestrate complex internal processes (like onboarding or change requests) with..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7136770) CU Cephas U. Enterprise Business Intelligence and Reporting > "For example, there is a temporary service failure and multiple users have logged complaints about it." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7117737) MV Michaela V. IT Analyst > "Asset management integration – ability to link tickets directly to assets helped with troubleshooting and audit traceability." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7141806) CW Clay W. IT Project Management > "Additionally, the Self-Service Portal has had recurring issues, particularly with the password reset function not working as intended." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6439572) BR Borja R. IT Consultant > "Its security measures are robust, and the live chat tool allows quick communication with users, improving resolution times." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7055961) JB James B. Project Engineer > "Sometimes it's hard to find the right category, they filter out sub categories based on previous options." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6583763) MG Martin G. Software developer > "Ticket creation, categorization and prioritization are straightforward and the workflow automation helps reduce manual overhead." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7117866) SG Sandra G. IT OFFICER > "The mobile app has received criticism for being less functional and not as polished as the desktop version." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6322205) WA Wealth A. Data Engineer > "It makes tracking tickets, managing requests, and maintaining visibility across issues quite straightforward." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7115645) JM James M. ICT Specialist > "Lack of Approval process for Employee Provisioning" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6324189) PG PRINCESS G. Performance Management > "It also provides useful insights into recurring issues, helping us understand patterns and improve our IT processes." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7122174) ED Emily D. Web Developer > "I think so far asset management, we use several products and none of them do exactly what we want them to do." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6609608) VG Victor G. Jefe de IT > "Additionally, the recent AI Copilot features have proven to be an excellent value-add, helping our team stay productive and focused on..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7127158) SG Sandra G. IT OFFICER > "Users have reported it to be slow and lacking essential features" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6322205) VG Victor G. Jefe de IT > "It has provided us with a stable, secure, and scalable environment to manage our global IT services." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7127158) SA Samuel A. Software > "SysAid falls short in the area of mobile user experience, lackluster interface design, and a somewhat underwhelming support service." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4826621) CE Christopher E. ICT Support Technician > "The interface is clear, and the workflow supports quick responses, which helps in day-to-day IT support." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7115524) KB Kleber B. Analyst Security > "There is almost nothing much to say about the cons, since there are very few faults or missing elements that can be found, perhaps one of the..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6087443) PG PRINCESS G. Performance Management > "Its integrated ITSM modules make incident handling and collaboration across teams smoother." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7122174) MHS Mohammed Hareez S. Customer Success representative > "The only dislike about sysaid is its not well organized" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6681876) WA Wealth A. Data Engineer > "It performs well for core functions, but there’s definitely room for improvement in terms of usability, flexibility, and modern user experience." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7115645) CM Clint M. Network Technician > "There is definitely some aspects missing, like the ability to merge tickets." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___5095388) CW Clay W. IT Project Management > "Additionally, the automated workflows for purchase requisitions and work order transitions are highly efficient, allowing tasks to flow..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6439572) RD Ross D. Senior IT Support Analyst > "Sometimes entering data can be time consuming as there are not always ways to do it in a batch." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6051264) LH Lorna H. IT Manager > "Simple to create email rules to improve ticket management, for example the system can pick up on certain text within a logged ticket, it can..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6548760) NL Nzai L. project officer sanitation and hygiene > "the application is not mobile device compatible this limits other user to use it" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4962649) BR Brian R. Support Technician > "SysAid is a powerful IT service management (ITSM) solution that streamlines helpdesk operations with its intuitive interface and automation..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6673536) CS Cody S. Network Engineer > "I miss some features from systems that I used at previous jobs." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6050189) Víctor Adolfo G. Jefe de IT > "It effectively bridges the gap between a simple help desk and a high-end ITSM suite." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7136770) DR Dewmi R. Application Support Engineer > "Some support agents are not helpful at all." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6052780) AS Adewale S. HIO > "All the members of the team love it because of the ticket categorization and data management capabilites." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7092640) JG Joseph G. Head, IT Service Transition > "The product does not have the capability to notify Configuration Item owners of approved changes" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___3850401) RA Rachel A. Service Desk Analyst > "We have been able to enhance our process flows, work processes and user experience due to its simplicity, AI functionalities and speed of..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6795288) ATK Akosua Tiwaa K. Service Desk Analyst > "In a previous review, I initially expressed dissatisfaction with SysAid's customer service support." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6001333) Peter A. IT Asset And Configuration Manager > "I also love their ability to customize the tool to suit our needs anytime we request." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7135160) HG Heidi G. Support Specialist > "A little difficult to use for the average user" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4924796) VN Vishal N. ServiceDesk Analyst > "Overall, SysAid has significantly enhanced our ticket management efficiency and user self-service capabilities, leading to faster resolution..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6478043) SV Sally V. Sales > "It sometimes does not track properly the interactions with the customer." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4299468) ED Emily D. Web Developer > "I think our favorite part about SysAid is the SysAid CoPilot, although it has taken some time for our users to catch one, having the app..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6609608) Srinivas B. Senior Engineer > "Notifications & Alerts have issues." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___3547866) PG PRINCESS G. Performance Management > "Overall, SysAid has been a reliable ITSM tool that helps us stay organized and resolve issues faster." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7122174) SV Sally V. Sales > "We had some issues with email not sending out as well." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4299468) BR Brian R. Support Technician > "It offers seamless ticketing, asset management, and reporting, improving efficiency and user experience." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6673536) GP Geraldine P. Solution coordinator > "Custom fields not integrated easily on form in the self service portal once ticket is submitted" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___3421261) SK Shuma K. Technology Consulting Manager > "Ease of deployment, automated task assignment and proactive support by suggesting possible solutions" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7049367) JV José V. Application Support Chief > "We continue with the problem of not being able to handle problems and projects in a friendly way, likewise our incident management department,..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2584211) Luigi C. IT Servicedesk Manager > "SysAid's user-friendly interface and real-time chat feature make it easy to manage IT support tasks and provide immediate assistance to users." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6477124) VR Verified Reviewer Group Servicedesk Manager > "Interconnectivity to certain applications such as solarwinds and sharepoint is somewhat challenged (mostly due to security requirements from my..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2564101) WA Wealth A. Data Engineer > "It does a good job supporting organized workflows." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7115645) KS Karen S. Help Desk Manager > "The way it is implemented does not follow typical ITIL based methodology and is missing key aspects such as a service management catalog. " [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2293973) MG Martin G. Software developer > "The work is still in progress, but even the beta version shows promise." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7117866) RR Rebecca R. IT Ops > "As it's not a mainstream product at this time, it is hard to integrate this solution with other products using OOB connectors. " [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2290111) CM Corus M. Deputy Director - User Support Services > "Straight forward easy to configure inhouse without the need for a third-party expertise, including the workflow designer for Change management,..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6604931) AV Alexander V. IT Expert > "The icon placement and size on mobile make the user experience very unpleasant .I avoid using it on the phone whenever I can ." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2621400) AB Alexis B. EUC Engineer > "We currently use their Ticketing system which I find extremely easy to use and I love the fact they also have additional add-ons you can use..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6482079) GS Gregg S. IT Manager > "There is flashier looking packages on the market, that DO NOT perform as well and definitely not for the price. And I feel none hold a candle to..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2201001) AC Andry C. Technical Support Manager > "What I like most about SysAid is the ease it offers in configuring categories, SLAs, and routing." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6605800) MM Michael M. Director of IT > "My natural instinct is to dislike the fact that we do not have several of the features that would improve our operations without the added..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2304003) LT Lee T. Global service TL > "the workflows, incident management and change made ease of access and updating reporting and support during upgrade made easy" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6787248) CK Charles K. IT Service Desk Manager > "during usage. If one is not technically sound, it will be difficult to manage as an Administrator without the consent of" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2553339) VN Vishal N. ServiceDesk Analyst > "The comprehensive self-service portal also stands out for empowering users to solve common issues independently." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6478043) Andres D. Technical Analyst > "It's hard to setup integrations with other software like Salesforce." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2559361) LH Lorna H. IT Manager > "The AI now available in Sysaid combined with Sysaid Spaces shows the team are always looking to invest and improve their product" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6548760) AO Anthony O. Director of IT > "The mobile access is my biggest problem with the software." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2559965) Luigi C. IT Servicedesk Manager > "Overall, SysAid has been a great ITSM solution for our organization, simplifying support processes and improving user satisfaction, though there..." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6477124) Luis Alejandro D. Manager > "weak project management module, not standard and poor performance." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2208663) SD Spyros D. Assistant Professor > "The knowledge base is also quite helpful, but it's rather difficult to find specific instructions there." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6847363) BJ Bryan J. Network Coordinator > "There is many interlocking parts that don't seem to be related which can cause confusion." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2558987) AS Arturo S. Global Help Desk Manager > "The ease of adoption by the Help Desk team and the entire company makes it a very intuitive and easy to use tool." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7067643) CD Chris D. IT > "workflow design - too complicated so much that it keeps me from using" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2215029) GL Garcia L. Technology Solutions Manager > "We now react more proactively to IT problems, which has saved the business time and stress." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6870502) BD Benjamin D. Help Desk Support Analyst > "Customization features can be slightly overwhelming" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2230774) TS Tim S. IT Support Analyst Tier II > "Ease of use, very customizable, helpful support, the AI Agent is amazing too!" [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7150385) Ammon N. Software Support Team Lead > "It sometimes has had some connectivity issues for us, but not recently." [See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2508097) [View Reviews](https://www.capterra.com/p/107225/SysAid/reviews/) BV Bart V. owner > "It has an API so we can nicely integrate it in our website so we can create easy ready to go sessions for..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6537242) PS Primož S. Head of Customer Support > "While the solution meets our needs, it becomes less economical due to the requirement for multiple concurrent..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009216) AA Aaron A. IT > "The experience is very good, both for the user and the administrator, ease of connection, connection to..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6543248) DR Danijel R. System tehnician > "I don't like how the administration tools are implemented, especially when you accidentally open UAC window you..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009188) RW Robert W. Manger, Technical Services > "This gives me a much simpler option and I am able to package the program and deploy through SCCM removing the..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7010610) SS Seth S. Internal Systems and Security Manager > "Not a fan that there's a minimum amount of characters before I can submit this, so I'm just typing random..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7010808) PR Patrik R. System administrator > "The remote access is fast and reliable, and the ability to connect to users without requiring them to install..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7006090) DC Daniel C. Overtrold > "The installation right now is a bit of a hassle on Arch / OpenSUSE." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7011975) AC Andrej C. Managing > "Reliable operation of ISL – it is important that you can rely on ISL, because there are never any issues, it..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009579) AA Aaron A. IT > "For mac os it is a bit complicated to control but that is the fault of mac os security" [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6543248) G Gregor Ž. Professional Worker > "The performance is excellent, even on slower networks, and the interface is clean and user-friendly." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7074009) RC Robert C. CONTROLLER > "LITTLE DIFFICULT GETTING THE PRINTER ON THE SUPPORT COMPUTER SETUP ON THE CLIENT COMPUTERS SO THAT PRINTING OF..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6092568) MM Miha M. advisor > "The platform is well structured, user-friendly, and allows efficient work without the need for extensive..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7085833) BG Bob G. Owner > "Cannot choose location for file transfer." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6497993) LH Luka H. Sys admin > "It makes remote support fast, secure, and very user-friendly, allowing me to assist anyone with just a few..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009190) WW Walter W. Network Administrator > "The only con I could even give it is when you set unattended access and then go to connect to that machine it..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6092692) PS Primož S. Head of Customer Support > "For over a decade, ISL has been our trusted solution for seamless access and user support across our..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009216) TH Tim H. CEO > "Mobile apps not easy to use for ISL Conf proxy users, from the perspective of end users." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6620090) A Andrej Š. System technician > "Always-on function is really good as it provides a backup when VPN's or RDP have issues." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009187) Martin H. Managing Director > "The only minor issue is that I sometimes can't copy/paste between my host machine and the remote machine..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___4951635) MI Marko I. Head of IT > "It’s a reliable and secure tool that makes remote support straightforward, whether connecting to clients or..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7006249) VR Verified Reviewer IT Systems Engineer > "ISL is lacking some features of higher-profile remote tools such as NinjaRMM or N-ABLE RMM." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6092019) A Andrejs Š. Head of infrastructure > "The software is user-friendly, secure, and has solid cross-platform compatibility, which is essential for..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6537256) Michael D. Managing Director > "The only thing that was a bit awkward until explained was the use of custom RDP ports..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___4885630) A Andrej Š. System technician > "Remote access works with no hiccups and it works on multiple OS's." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009187) DD Derek D. Technical Manager > "The only thing I dislike is the file transfers." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___5003476) LP Lenart P. Delivery manager > "Both technicians and end-users benefit from its simplicity, and it has definitely helped to resolve issues more..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7010467) MK Mitja K. IT Spec > "users have some issues with e-mail link not working they need ID so we can connect" [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___4316745) MO Marko O. IT support > "In addition, the price is excellent — more affordable than similar programs such as TV, which further increases..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7006091) NG Nikoloz G. IT Support Engineer > "It is kind of laggy and also sometimes when I try to get admin rights it stuck and don't let me do anything" [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___4341850) PS Primož S. Head of Customer Support > "Its flawless connectivity and intuitive interface make it an indispensable tool—simple to use, yet powerful in..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009216) GJ Grant J. Director > "Nothing - very happy with the current functionality. " [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6005455) JF Jure F. CEO > "The interface is simple and intuitive, so even non-technical users can navigate it easily." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7011137) JB Jeff B. IT Director > "very small issue of some staff having difficulty downloading the small driver to use the program. " [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3995311) BV Benjamin V. Head of CNC Programming > "The application works flawlessly, allows quick access and simple remote support." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7005432) TS Tom S. Administrator IT > "Sometimes clipboard-sharing function doesn't work" [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3984033) G Gregor Ž. Professional Worker > "ISL Light is an outstanding remote support solution." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7074009) MF Mathew F. Technical Director > "The random crashes when using too many sessions." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3990859) RW Robert W. Manger, Technical Services > "It doesn't get buried amongst all the open browser tabs and makes it easy to find. " [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7010610) TK Tim K. Network manager > "Occasionally loses connection and have to reconnect with new session." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3638413) Gareth J. Director > "We have all our customers systems set up for unattended access meaning we can support anyone at anytime from..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6092215) AS Andraz S. Računalniški programer > "Just sometime client can not give me access to keyboard." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___4316802) AV Aleksandra V. IT Support > "I really appreciate being able to provide remote support to colleagues reliably and without complications." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7006075) HS Harold S. Geschäftsführer > "Screen sharing doesn't really work well for us." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___4316799) RR Romain R. Administrator system and devops > "The interface is intuitive and reliable, making remote support efficient." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7010402) DB David B. Director > "I use Linux, and sometimes it fails to display the sub window which means I have to kill and restart it." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___2939560) GR Guillermo R. Systems Administrator > "Compatibility, you can take remote control even for mobile devices" [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6611810) DW David W. IT Manager > "I have not had a need to call in for technical support yet." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3995604) MI Marko I. Head of IT > "What I liked most about ISL Light was how easy it is to use, its fast and stable performance, and the strong..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7006249) AA Ana A. Programme Officer > "We did not encounter features that would be difficult to use or would demand a change in our business processes." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3117167) AV Aleksandra V. IT Support > "The security of the connection is also very high, which gives confidence." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7006075) CB Cemil B. IT and Data Security Specialist > "The remote connection time is a bit too long." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3466786) PS Primož S. Head of Customer Support > "It offers the right set of features to deliver effective user support." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009216) SM Silvo M. Delivery manager > "Distribution in a form of executable can make troubles." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3479382) RW Robert W. Manger, Technical Services > "From a user perspective, this is a very convenient tool that puts everything in one place. " [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7010610) AP Andrea P. Practice Manager > "Sometimes it's a little slow, but that's maybe more to do with our internet that the software...." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3257616) AV Aleksandra V. IT Support > "The interface is very intuitive, so even first-time users can easily get used to it." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7006075) DS Donna S. Practice Manager > "I did not find any features that I did not like." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___4052935) ZP Zan P. ICT Development Engineer > "The interface could be more modern, but the overall experience has been excellent." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009317) DZ Darjan Z. CEO > "Some crashes with ubuntu installation." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3492756) U Uroš Ž. Director > "Transparent and efficient, stable running as for simple or professional use." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7013360) RA Rafael A. Ing Preventa > "In many occasions the session freeze and the keyboard can´t catch what the operator type, we need minimize..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___2388552) A Andrejs Š. Head of infrastructure > "One of the standout features of ISL Light is its robust functionality." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6537256) MN Matevž N. računalničar, računovodja > "The connection is slow some times." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3479427) Xiping Z. Director > "The speed and stability of the connection were top-notch, allowing me to connect to our computers in distant..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6098034) P Primož Š. ceo > "Problems with mac computers." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3479698) ND Neil D. Operations Manager > "The thing i like most about ISL light is that we are able to see if our systems are up and running using the..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6000334) NJ NIk J. Helpdesk analist > "a bit of delay on top bar when the connection drops (i am wondering if the connection is poor and after 3..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___2228483) PR Philip R. Director > "Very effective for all my remote support requirements, couldn't work without it" [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6361377) JW Jessica W. Practice Manager > "Set up confuses me but I call and they walk me through everytime" [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3454768) MM Miha M. advisor > "It is easy to use and very intuitive." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7085833) GK Gregor K. CEO > "Always on feature sometimes fails." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3480378) G Gregor Ž. Professional Worker > "I really appreciate how simple and intuitive ISL Light is to use." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7074009) RD Robert D. CEO > "It lacks some features - for example - double screen comes in one big windows (instead of two seperate)." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___2195084) UZ Uroš Z. Network Administrator > "Stable, secure, and perfect for IT remote assistance."" [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009728) MJ Miljenko J. Head of tech support engineering department > "There was no features that wasn't good enough for me." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3106565) AC Andrew C. Software developer > "The product is robust and reliable and although I have tried competitors free versions, I know that it is well..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6449738) MM Marco M. CEO > "Support to Linux server in text mode now is not upported" [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___2809622) LH Luka H. Sys admin > "I really like ISL Light for its simplicity and reliability." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009190) MB Malcolm B. Director > "use it every hour of every day have tried others, but graphics poor, expensive or not as secure" [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___2489843) [View Reviews](https://www.capterra.com/p/146892/ISL-Light/reviews/) ## User interface 4.54 (519) [ISL Light](https://www.capterra.com/p/146892/ISL-Light/) 4.74 (779) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important SysAid 29/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Annotations - API - Audit Trail - Chat/Messaging - Collaboration Tools - Compliance Management - CRM - Customizable Branding - Customizable Reports - Diagnostic Tools - File Sharing - File Transfer - Generative AI - Multi-Channel Communication - Multiple User Accounts - Real-Time Chat - Real-Time Monitoring - Real-Time Notifications - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Remote Update/Installation - Reporting/Analytics - Screen Sharing - Self Service Portal - Server Monitoring - Session Recording - Session Transfer - Single Sign On - SSL Security - Summary Reports - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Troubleshooting - Two-Factor Authentication - Two-Way Audio & Video - Unattended Access - User Management - Video Conferencing - Video Support - Workflow Management [See all features](https://www.capterra.com/p/107225/SysAid/#features) ISL Light Top features 43/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Annotations - API - Audit Trail - Chat/Messaging - Collaboration Tools - Compliance Management - CRM - Customizable Branding - Customizable Reports - Diagnostic Tools - File Sharing - File Transfer - Generative AI - Multi-Channel Communication - Multiple User Accounts - Real-Time Chat - Real-Time Monitoring - Real-Time Notifications - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Remote Update/Installation - Reporting/Analytics - Screen Sharing - Self Service Portal - Server Monitoring - Session Recording - Session Transfer - Single Sign On - SSL Security - Summary Reports - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Troubleshooting - Two-Factor Authentication - Two-Way Audio & Video - Unattended Access - User Management - Video Conferencing - Video Support - Workflow Management [See all features](https://www.capterra.com/p/146892/ISL-Light/#features) ### Recognition SysAid Best Value Service DeskSoftware (2022)  ISL Light is recognized as a top-rated tool in 4 Capterra Shortlist reports ### Deployment & support SysAid Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ISL Light Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details SysAid - By SysAid Technologies - Located in Canada - Founded in 2002 ISL Light - By ISL Online - Located in Slovenia - Founded in 2001 ## Popular Comparisons [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (519)](https://www.capterra.com/p/107225/SysAid/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Contact vendor for pricing Price $39/month 4.5 Features 4.4 4.5 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/107225-164283/SysAid-vs-Zendesk) [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) vs [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,626)](https://www.capterra.com/p/194565/TeamViewer/reviews/) $34.9/month Price $24.9/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/146892-194565/ISL-Light-vs-TeamViewer) [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (519)](https://www.capterra.com/p/107225/SysAid/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,425)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Contact vendor for pricing Price $19/month 4.5 Features 4.3 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/107225-124981/SysAid-vs-Freshdesk) [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) vs [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,406)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) $34.9/month Price ₹480/month 4.6 Features 4.6 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/112011-146892/Zoho-Assist-vs-ISL-Light) [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (519)](https://www.capterra.com/p/107225/SysAid/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) Contact vendor for pricing Price R$35/month 4.5 Features 4.7 4.5 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/107225-202528/SysAid-vs-Milvus) [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) vs [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[4.61 (1,786)](https://www.capterra.com/p/149595/AnyDesk/reviews/) $34.9/month Price €22.9/month 4.6 Features 4.5 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/146892-149595/ISL-Light-vs-AnyDesk) [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (519)](https://www.capterra.com/p/107225/SysAid/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Contact vendor for pricing Price $15/month 4.5 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-107225/LiveAgent-vs-SysAid) [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,103)](https://www.capterra.com/p/135003/Slack/reviews/) $34.9/month Price $8.75/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-146892/Slack-vs-ISL-Light) [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (519)](https://www.capterra.com/p/107225/SysAid/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (714)](https://www.capterra.com/p/132997/Freshservice/reviews/) Contact vendor for pricing Price $19/month 4.5 Features 4.3 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/107225-132997/SysAid-vs-Freshservice) [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) vs [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) $34.9/month Price $199/year 4.6 Features 4.5 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/146892-177094/ISL-Light-vs-Supremo-Remote-Desktop) [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (519)](https://www.capterra.com/p/107225/SysAid/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Contact vendor for pricing Price $20/month 4.5 Features 4.5 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/107225-169505/SysAid-vs-Zoho-Desk) [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) vs [Getscreen.me](https://www.capterra.com/p/202036/Getscreen-me/)[4.78 (156)](https://www.capterra.com/p/202036/Getscreen-me/reviews/) $34.9/month Price $5/month 4.6 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/146892-202036/ISL-Light-vs-Getscreen-me)