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SysAid vs Sunrise ITSM: Which is a better fit?

Updated on February 2nd, 2025
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Summary
Key features rated by users
Features selected based on 4,133 reviews from Help Desk users.
% Fit
Not enough reviews
Feature ratings
Ticket Management
4.8
Prioritization
4.7
Performance Metrics
--
Real-Time Notifications
4.6
Alerts/Escalation
4.5
% Fit
Not enough reviews
Feature ratings
Ticket Management
4.8
Prioritization
--
Performance Metrics
--
Real-Time Notifications
4.2
Alerts/Escalation
5.0
User satisfaction
4.5
User reviews481
Ease of use
4.5
Functionality
4.5
Value for money
4.5
Customer support
4.5
4.4
User reviews10
Ease of use
4.8
Functionality
4.4
Value for money
4.8
Customer support
4.4
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

We serve organizations of all sizes and industries, from SMBs to Fortune 500 companies. Every SysAid edition, from Help Desk to ITSM, can be customized according to the needs of your business.

We work with businesses across all industries, from the NHS, councils, education and finance firms, just to name a few, who are looking to streamline their service desk delivery.

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
107225
5 screenshots
148707
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

SysAid

Top Features
27/30
  • Mobile App
  • Personalization
  • Secure Data Storage
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • API
  • Automated Routing
  • Collaboration Tools
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Data Import/Export
  • Email Templates
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Performance Metrics
  • Prioritization
  • Real-Time Chat
  • Real-Time Notifications
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Surveys & Feedback
  • Third-Party Integrations
  • Ticket Management
  • Workflow Management
See All features
Hide Help Desk Software Features -

Sunrise ITSM

25/30
Show Help Desk Software Features +
SysAid
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Sunrise ITSM
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SysAid
  • By SysAid Technologies
  • Located in Israel
  • Founded in 2002
Sunrise ITSM
  • By Sunrise Software
  • Located in United Kingdom
  • Founded in 1994
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