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better software since 1999
better software since 1999
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We serve organizations of all sizes and industries, from SMBs to Fortune 500 companies. Every SysAid edition, from Help Desk to ITSM, can be customized according to the needs of your business.
Our target markets include the C-suite CIO as well as the Vice President, Director and Manager of IT Services.
Automation with this product is amazing, so there is a greater benefit to the company than only the IT benefit. The work process in the Company is more stable, faster, and efficient.
The look'n'feel is bad, and confusing. I would prefer to avoid that module if you have some middle-size projects, and go to MS project instead.
The quality of the software is really great. More documentation and tutorial so easy to use, very user friendly.
The icon placement and size on mobile make the user experience very unpleasant. I avoid using it on the phone whenever I can.
Incident and request ticketing, easy of installing the asset management. Ease of use for the end-user, make your self-service portal as simple as possible and the end-users love it.
The mobile access is my biggest problem with the software.
Ease of use, very friendly and simple GUI, easy to find what are You looking for, nice reports, reminders for upgrade or new features.
Lack of On-premises mobile application version.
I liked the way you can link your change requests to your change tasks. You can assign tasks to individual users and the best thing is that you have one place for all your Project activities.
The last one we used had several hiccups, there were troubles while saving tickets or assigning it to some other team which lead to missing our deadlines on attending the tickets.
Service now management is very flexible and user friendly to use and its features are great to use by ir professionals for different interfaces to handle any request raised by different systems.
Much frustration could be avoided knowing that the person you are trying to interact with in a ticket, is actually in the office.
Not only does it keep all of our team's knowledge in one place and make it easy to share, but it is also a good tool for ITIL management.
It's only discomfort or disadvantage i felt is navigation doesnt work properly in important options in user interface. Apart from that nothing else is defectable.
Very user friendly environment. Reports and analytics are good.
A bit pricey for the whole suite unless you negotiate hard.
Prioritize real-user-identified key features according to your needs to find your best fit.
SysAid
Top FeaturesServiceNow IT Service Management
SysAid
ServiceNow IT Service Management
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