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SysAid vs SessionStack: Which is a better fit?

Updated on February 11th, 2025
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Summary
Key features rated by users
Features selected based on 2,543 reviews from IT Asset Management users.
% Fit
Not enough reviews
Feature ratings
Inventory Management
4.8
Asset Tracking
4.5
Support Ticket Management
4.7
Reporting/Analytics
4.2
Alerts/Notifications
4.5
% Fit
Missing features
Not enough reviews
Feature ratings
Inventory Management
NA
Asset Tracking
NA
Support Ticket Management
NA
Reporting/Analytics
3.0
Alerts/Notifications
NA
User satisfaction
4.5
User reviews482
Ease of use
4.5
Functionality
4.5
Value for money
4.5
Customer support
4.5
4.2
User reviews10
Ease of use
3.9
Functionality
3.9
Value for money
4.6
Customer support
4.5
Price starts from
/user
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

We serve organizations of all sizes and industries, from SMBs to Fortune 500 companies. Every SysAid edition, from Help Desk to ITSM, can be customized according to the needs of your business.

Customer Support, Customer Success and Tech Support teams who want to cut the back-and-forth and reduce time to resolution improving the overall customer experience.

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
107225
5 screenshots
159261
4 screenshots

SysAid

Top Features
36/38
  • Cost Tracking
  • Requisition Management
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Barcode/Ticket Scanning
  • Change Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Data Visualization
  • Email Management
  • Incident Management
  • Inventory Management
  • Knowledge Base Management
  • Maintenance Management
  • Monitoring
  • Prioritization
  • Problem Management
  • Procurement Management
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Supplier Management
  • Support Ticket Management
  • Task Management
  • Third-Party Integrations
  • User Management
  • Workflow Management
See All features
Hide IT Asset Management Software Features -

SessionStack

1/38
Show IT Asset Management Software Features +
SysAid
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SessionStack
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SysAid
  • By SysAid Technologies
  • Located in Israel
  • Founded in 2002
SessionStack
  • By SessionStack
  • Located in Bulgaria
  • Founded in 2016
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