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We serve organizations of all sizes and industries, from SMBs to Fortune 500 companies. Every SysAid edition, from Help Desk to ITSM, can be customized according to the needs of your business.
Best for any type of business like SaaS and software development companies, financial institutions, logistics, educational. The on-premise option is a good fit for enterprise-wide companies.
Automation with this product is amazing, so there is a greater benefit to the company than only the IT benefit. The work process in the Company is more stable, faster, and efficient.
The look'n'feel is bad, and confusing. I would prefer to avoid that module if you have some middle-size projects, and go to MS project instead.
The quality of the software is really great. More documentation and tutorial so easy to use, very user friendly.
The icon placement and size on mobile make the user experience very unpleasant. I avoid using it on the phone whenever I can.
Incident and request ticketing, easy of installing the asset management. Ease of use for the end-user, make your self-service portal as simple as possible and the end-users love it.
The mobile access is my biggest problem with the software.
Ease of use, very friendly and simple GUI, easy to find what are You looking for, nice reports, reminders for upgrade or new features.
Lack of On-premises mobile application version.
My experience with the tool is very good, it has allied a lot of stress around here, therefore, I just complain about the amount we paid. But the tool itself is perfect and is being of good help.
Useresponse charged us to get the articles back (which is bad enough), but then we found none of the images were brought back.
We have been looking for a solution, but wanted the application to host locally themselves. Useresponse was then the brilliant solution.
It is a very costly app,I believe the price should be reviewed.
It's a good mature feature set and was fairly straight-forward to setup. They customized our Wishlist as an enterprise solution and we were impressed with the results.
I have a lot of e-mails and requests coming from my customers and it was very difficult for me to organize all of them.
We were able to resolve things via live chat. It has been good, and the relationship with customers has improved and the personalized and more agile service has been improved.
Some functionality we wanted that wasn't available, has been delayed.
Prioritize real-user-identified key features according to your needs to find your best fit.
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