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We serve organizations of all sizes and industries, from SMBs to Fortune 500 companies. Every SysAid edition, from Help Desk to ITSM, can be customized according to the needs of your business.
From start ups to large companies, customers trust Giva with their customer support or help desk needs.
Automation with this product is amazing, so there is a greater benefit to the company than only the IT benefit. The work process in the Company is more stable, faster, and efficient.
The look'n'feel is bad, and confusing. I would prefer to avoid that module if you have some middle-size projects, and go to MS project instead.
The quality of the software is really great. More documentation and tutorial so easy to use, very user friendly.
The icon placement and size on mobile make the user experience very unpleasant. I avoid using it on the phone whenever I can.
Incident and request ticketing, easy of installing the asset management. Ease of use for the end-user, make your self-service portal as simple as possible and the end-users love it.
The mobile access is my biggest problem with the software.
Ease of use, very friendly and simple GUI, easy to find what are You looking for, nice reports, reminders for upgrade or new features.
Lack of On-premises mobile application version.
It is nice to know we also have the flexibility to expand into other Giva modules. Our [SENSITIVE CONTENT] had very positive feedback on Giva and supported the decision to purchase it.
I cannot say there are any features missing. There are lots of functions that I've not had time to try yet.
We were able to replace another Facilities software application with Giva and save more money. The Reports are super easy to run and provide excellent insights.
There are not any aspects of Giva that we don't like right now. They keep on releasing new features almost every month.
The Giva customer service team is great; always very helpful and thorough. Just like the whole app, the reports are intuitive and we can keep drilling down to gain deeper insights and root cause.
Well maybe one item but not a major concern of mine. It's the fact they don't have a customer support line.
The Reports and Dashboards are excellent. We got HIPAA compliance for a great price with great functionality.
When there was a change in the ticket screen that was not optimal, they fixed it in just a few weeks.
Prioritize real-user-identified key features according to your needs to find your best fit.
SysAid
Top FeaturesGiva
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