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We serve organizations of all sizes and industries, from SMBs to Fortune 500 companies. Every SysAid edition, from Help Desk to ITSM, can be customized according to the needs of your business.
We serve companies of every sphere, whether your company is into marketing, healthcare, customer support, or any other industry. We also serve companies of all sizes, startups to large enterprises.
Automation with this product is amazing, so there is a greater benefit to the company than only the IT benefit. The work process in the Company is more stable, faster, and efficient.
The look'n'feel is bad, and confusing. I would prefer to avoid that module if you have some middle-size projects, and go to MS project instead.
The quality of the software is really great. More documentation and tutorial so easy to use, very user friendly.
The icon placement and size on mobile make the user experience very unpleasant. I avoid using it on the phone whenever I can.
Incident and request ticketing, easy of installing the asset management. Ease of use for the end-user, make your self-service portal as simple as possible and the end-users love it.
The mobile access is my biggest problem with the software.
Ease of use, very friendly and simple GUI, easy to find what are You looking for, nice reports, reminders for upgrade or new features.
Lack of On-premises mobile application version.
I love their features: shared inbox, connect support systems, customer satisfaction survey. A customer satisfaction survey helps to identify how you can improve your customer support.
I can manage all my channels but not social media and this makes it a little difficult to cater to customer requests received from social media.
We are quite pleased to get some competitive functionalities at almost $10/agent/month. Our customer support operation has improved over the course of time and everything is in proper sync.
It will help us a lot to avoid the separate time we spend on checking our social media accounts separately to check customer requests or complaints.
What really did put me into action to invest in a product like ProProfs Help Desk is the Child Ticket feature. Really this feature is amazing.
However, ProProfs helped us realize that important help desk metrics such as average first response time, average ticket resolution time, etc. are great for measuring team performance.
Prioritize real-user-identified key features according to your needs to find your best fit.
SysAid
Top FeaturesProProfs Help Desk
ProProfs Help Desk
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