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We serve organizations of all sizes and industries, from SMBs to Fortune 500 companies. Every SysAid edition, from Help Desk to ITSM, can be customized according to the needs of your business.
Planview Enterprise One enables EPMO and strategic planning leaders to drive on-strategy delivery at speed using robust strategic portfolio planning and delivery management capabilities.
Automation with this product is amazing, so there is a greater benefit to the company than only the IT benefit. The work process in the Company is more stable, faster, and efficient.
The look'n'feel is bad, and confusing. I would prefer to avoid that module if you have some middle-size projects, and go to MS project instead.
The quality of the software is really great. More documentation and tutorial so easy to use, very user friendly.
The icon placement and size on mobile make the user experience very unpleasant. I avoid using it on the phone whenever I can.
Incident and request ticketing, easy of installing the asset management. Ease of use for the end-user, make your self-service portal as simple as possible and the end-users love it.
The mobile access is my biggest problem with the software.
Ease of use, very friendly and simple GUI, easy to find what are You looking for, nice reports, reminders for upgrade or new features.
Lack of On-premises mobile application version.
The best thing I liked is about the 'Export/Import capability of an MSP project at the task level.
It has a big learning curve and it difficult to learn on the fly. It does crash and glitch frequently and there is no way to undo a mistake with a clock of a button.
Overall, its a solid tool to take good load of enterprise level needs.
For example “Project Start Date” stops displaying the correct project date once the project starts.
It has different user roles which are similar to real life and has similar access. Application UI is good and easy to use.
But unless you speak "Planview" you have no idea what they are talking about.
I would compare it to a microsoft project software. It is easy to manage multiple things at the same time and has many useful reports to run.
Prioritize real-user-identified key features according to your needs to find your best fit.
SysAid
Top FeaturesPlanview Portfolios
Planview Portfolios
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