# Compare ConnectWise PSA vs Zoho Assist 2026 | Capterra > Unsure of what to choose? Check Capterra to compare ConnectWise PSA and Zoho Assist based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/107931-112011/ConnectWise-Manage-vs-Zoho-Assist --- # ConnectWise PSA vs Zoho Assist Features and Cost Comparison Last updated May 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ConnectWise PSAZoho Assist2/4 selected [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.1 (275)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.7 (1,400)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) [## ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.1 (275)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/) Starting Price Contact vendor Value-for-Money 3.8 Functionality 4.1 Ease of Use 3.7 Customer Service 3.7 Reviews Sentiment Based on [275 reviews](#user-reviews) Positive 217 Neutral 38 Negative 20 [## Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.7 (1,400)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting Price ₹480.00/month Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [1,400 reviews](#user-reviews) Positive 1,359 Neutral 32 Negative 9 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Features in Managed Service Providers (MSP) Software Best performer 31 / 44 Only ConnectWise PSA - Activity Tracking - Audit Trail - Configuration Management 18 / 44 Only Zoho Assist - Endpoint Protection - Server Monitoring User satisfaction User satisfaction 4.1 User reviews[275](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/) Ease of use 3.7 Functionality 4.1 Value for money 3.8 Customer support 3.7 User satisfaction 4.7 User reviews[1,400](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.7 Customer support 4.6 Price starts from Price starts from \-- - Free version - Free trial Price starts from ₹480Flat Rate, Per Month - Free version - Free trial Best for Best for Made for companies that sell, service, and support technology- from managed service providers and cloud service providers to managed print, VOIP, VARs. Best for Outsourced IT & MSP Support, IT Support, Customer Help Desks. ## User reviews Pros & cons JF Jake F. Second Line Sysadmin > "The level of customization allows tickets to be managed efficiently, making categorization, prioritization, and..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7061504) JF Jake F. Second Line Sysadmin > "Additionally, many ticket options, such as ticket types and classifications, must be created manually, which can be..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7061504) JC Julee C. VP Client Services > "It enables us to efficiently manage client requests, deliver timely support, and create documentation that not only..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7008883) DT Danny T. VP of Operations > "Too many lurched products that were bolted on and not natively integrated." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7062078) DD Derek D. vCIO > "I like that ConnectWise PSA brings everything into one place, tickets, time tracking, projects, and billing." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6807662) DT Danny T. VP of Operations > "SOC team doesn’t use the PSA ticketing system at all." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7062078) JC Julee C. VP Client Services > "By moving to CW PSA, we were able to simplify our support department needs and ensure that we can consistently..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7008883) TB Thomas B. Risk and Compliance Consultant > "Also, if you are not hosting the instance yourself, getting backups is a real challenge." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6821304) JJ Joshua J. Director > "Workflows can do a lot, aligns to ITIL, can be built in a flexible way to support the needs of the business." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6831849) VR Verified Reviewer Help Desk Manager > "It looks really old and doesnt seem to have every really gone through a design change." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7053912) EW Eileen W. Senior Business Analyst > "It has many integrations across many softwares and highly customizable." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7119066) David H. Account Manager > "I find the program difficult for new hires to "jump in" on. " [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7016201) JC Julee C. VP Client Services > "We have been using PSA for nearly 13 years, and it has transformed the way we manage our business by consolidating..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7008883) VR Verified Reviewer Network and System Engineer > "Some of the integrations were not very meaningful." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6814440) DD Derek D. vCIO > "It helped us stay organized and improved our workflows, but there’s definitely room for improvement in areas like..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6807662) AJ Andrew J. NOC Lead > "there are aspects like pods that you can't control granularly on tickets." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6803774) VR Verified Reviewer Help Desk Manager > "Its very easy to navigate, its intuitive and workflow rules or other items inside the system are very customizable." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7053912) KP Kayli P. Office Manager > "I find that ConnectWise PSA makes more problems than helps with the companies finances." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6794441) TB Thomas B. Risk and Compliance Consultant > "Connectwise support has also been one of the better supports in the MSP space." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6821304) FP Fernando P. Administrative > "The interface can be a bit overwhelming and takes time to get used to." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6445409) TB Thomas B. Risk and Compliance Consultant > "Tickets done in a way that makes sense with time tracking that is easy to use for the whole IT staff. " [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6821304) SY Seth Y. President > "This year, I made a regrettable decision: we transitioned our entire tech stack to ConnectWise, moving away from..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5050105) TW Tina W. Technician > "It has been one of the easiest in-office norms to acclimate to." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7061724) MA Mark A. Director of Business Development > "Integration with other customers' ticketing system is not available natively and requires costly 3rd party tools." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6062150) DD Derek D. vCIO > "It helped us stay organized and save time with its automation features." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6807662) FB Fran B. Business Development > "There are some issues with latency and ability to use product services when updates have been released." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5090168) CK Cassie K. Owner, PSA Consultant > "I've helped hundreds of MSPs find the value in their PSA by configuring it in the best way possible for their..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6584764) AV ASHLEY V. Office Manager > "The cost was a little high in my opinion." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6635406) VR Verified Reviewer Owner > "The software's automation features have saved me time, allowing me to focus on growing my business." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6317389) AJ Andrew J. NOC Lead > "complicated and outdated." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6803774) DD Derek D. vCIO > "Overall, ConnectWise PSA has been a solid tool for managing our IT services." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6807662) AP Andrew P. It operations manager > "The overcomplicated backend." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6806177) AZ Ana Z. It Administrative > "The intuitive interface and robust features make managing projects and clients a breeze." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6444533) AY Aleksandr Y. Chief Operation Officer > "Their billing structure, long contracts, and lack of a real partnership approach." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5082622) EW Eileen W. Senior Business Analyst > "If setup correctly it's a powerful tool! " [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7119066) AY Aleksandr Y. Chief Operation Officer > "They made several accounting mistakes internally and tried to get me to pay for their mistakes." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5082622) JP Jason P. Consultant > "Easy to use, simple learning curve in terms of configuration/implementation, godd support, great knowledgebase..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#SoftwareAdvice___6593530) VR Verified Reviewer Business Consultant > "You need to signup to trial different products which is slightly annoying." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4953917) TB Thomas B. Risk and Compliance Consultant > "It was my day to day work management platform and I have had very little complaints. " [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6821304) ST Serkan T. Senior Systems Engineer > "i dont know where to start, horrible support, arrogant technicians, you also need to fix the problem that they have..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#SoftwareAdvice___4869021) MT Marek T. CEO > "The platform's extensive range of features and functionalities provided a robust solution for managing my business..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4792940) JD Joshua D. Tier 1 Helpdesk Technician > "The format of the notes when there is a long email chain can become cumbersome to parse through as well." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3815697) CK Cassie K. Owner, PSA Consultant > "I like how focused ConnectWise PSA is around finance reporting." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6584764) DC Daryl C. SVP, CTO > "Implementation, support and security teams are incapable of understanding basic high security enterprise..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#SoftwareAdvice___3517207) MA Mark A. Director of Business Development > "Setup was straightforward, CW has a great implementation team that works with your schedule and dives into the areas..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6062150) Mitesh P. Senior Executive Business Operations > "Biggest con is there Help Desk Support system." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6215050) AV ASHLEY V. Office Manager > "Overall, I enjoyed using ConnectWise for all our client's needs." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6635406) Jason M. Sales Manager > "The CRM function and lack of proper Marketing capabilities" [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4052519) MT Marek T. CEO > "With its continuous updates and support, ConnectWise PSA proved to be a valuable asset in managing and growing my..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4792940) DB Deborah B. Quoting & Procurement > "Tier 1 support is often very unhelpful, and it takes a while to get to Tier 2 sometimes." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3610861) CH Christopher H. Systems Engineer > "I like how ConnectWise integrates other systems and applications to help keep lots of things in less windows." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5044613) CW Christopher W. IT manager > "The administrative & management of the software is broken up in a way that can be confusing as well." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3608917) SG Shaun G. Manager, Managed IT > "It's designed to be used by businesses like ours and meets nearly all our requirements without needing to be heavy..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4815546) DB Deborah B. Quoting & Procurement > "The KB is very basic and not ideal for an MSP. " [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3610861) AV ASHLEY V. Office Manager > "I enjoyed the ease of the navigating through the site." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6635406) PJ Phil J. CEO > "If you have a billing question or issue, nobody there takes responsibility for it." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3814179) VR Verified Reviewer Systems Engineer > "Well known and trusted by my company and MSPs in general" [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6597543) BH Brian H. Escalation Engineer > "Level 1 support can be laughably bad at times." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3634786) VR Verified Reviewer Business Development Representative > "I really like the real time monitoring and remote management." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6242498) RM Roger M. VP, COO > "There are things that are limiting like the dashboard functionality, reporting, customer portal options, knowledge..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2780244) MT Micheal T. Marketing Director > "ConnectWise PSA makes work easier for us." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6282088) EM Emily M. Communications Manager > "Set up was a hassle, the user interface looks old, and it was too cluttered and non-customizable." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2898553) AS Alastair S. Customer Service Specialist > "That said, we never make the jump because the grass isn't usually any greener and Connectwise PSA does offer so much..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4328221) Angela H. Office/Purchasing Manager > "I wish they had had better advice on the setup between Connectwise and Quickbooks as it took a while to get things..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2867759) VR Verified Reviewer Business Consultant > "The experience seems a lot more 'complete' and is easy to understand." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4953917) NN Nicholas N. IT Project Manager > "Which is done by the IT person usually first but the chat option can be tiresome sometimes." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3188175) MW Malith W. Senior Systems Consultant > "It's made my life easier a lot of times." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5085332) CM Charlie M. President > "Sell way over does the quoting feature (adding in so much functionality, complexity and cost that it is prohibitive..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2597152) JD Joshua D. Tier 1 Helpdesk Technician > "I enjoy the simplistic UI and how easy it is to navigate tickets and view everything you need to." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3815697) MG Michael G. President > "The canned reported often lack some piece of information that we would like and they are not formatted properly to..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2645621) LS Lawrence S. R&D Manager > "The solution overall is great, nothing is perfect and it can most certainly improve on it's quirks." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4840710) BB Brandon B. VP of Operations > "Some of the (relatively) newer features and modules, Change Management for example, are not as intuitive as the..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2786682) CW Christopher W. IT manager > "It is scalable in a technical sense since it is cloud based, and it is affordable compared to other solutions." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3608917) DP Danielle P. Admin Assistant > "The cost to create a custom report is very high!" [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3006294) CA Chris A. COO > "Support is quick and easy to access." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#SoftwareAdvice___5004920) DL Darrin L. Client Engagement Manager > "The lack of feature enhancements the last few years is noted. Since the sale of CW to Toma Bravo I don't believe the..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2777703) DH Donna H. Director of Business Development > "It provides great information to us and our clients." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4577114) FoB François B. Architect DBA > "The visual interface is in need of an overhaul, it is cluttered and not particularly user-friendly. " [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2316306) Gary G. Service Team Lead & Dispatcher > "Everything from making tickets to creating projects, contact lists, statistics, sales, etc. If you can remember it..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2761873) MH Michael H. President > "The one thing we could not get past was our struggle to regain the efficiency we had prior to using ConnectWise..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2170555) [View Reviews](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/) VR Verified Reviewer Owner > "It allows me to quickly connect to client machines, troubleshoot issues, and resolve problems without needing to be on-site, which saves both time and money." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7133066) RG Raul G. CEO > "I enter the password and it’s not recognized; I enable authentication for one user, and it asks for authentication from others I haven’t even set up yet." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7099110) Carlos R. CEO > "I like that I can manage unattended devices, reboot systems remotely, and still keep sessions simple for clients who aren’t very technical." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882) Carlos R. CEO > "The interface can feel a little split between “Remote Support” and “Unattended Access,” which was confusing at first when trying to understand licensing and features." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882) MA Mohhamad A. CEO > "It simplifies troubleshooting and saves a lot of time compared to traditional support methods. Despite a few minor limitations, it remains a strong choice for..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7136309) SS Sathish S. Sr.System Administrator > "Additionally, some advanced features feel limited compared to other remote support tools, and occasional session disconnects can interrupt ongoing work." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7138908) NS Narsuri S. Student > "Features like unattended access, file transfer, and multi-platform support are very useful for managing systems efficiently." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7140288) PW Paul W. Operations Director > "Occasional browser issues depending on which one you are using. If not using unattended connectivity, you have to go thought the connection with the end user in..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7130725) PB Philip B. None > "Zoho Assist offers great value for IT teams and MSPs looking for a reliable, secure remote support solution without enterprise-level pricing." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7062748) PH Paul H. Sr. Network Engineer > "It can be very wonky when attaching to a system that has multiple monitors and then navigating to all the screens depending on what you do on that remote system..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6884964) Chris R. Owner > "Overall, Zoho Assist has made remote support faster, easier, and more streamlined, allowing me to focus more on solving problems and less on dealing with the..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7119692) MA Mohhamad A. CEO > "Some advanced features are only available in higher pricing plans, which might not be ideal for small teams or individual users." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7136309) JJ Jerry J. CFO > "Being able to jump into a remote session quickly to troubleshoot an issue or deploy software makes my day-to-day operations much smoother." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7092913) Steven C. Installation Tech > "Users frequently mention lag, dropped sessions, or unstable connections, especially on weaker networks or across regions." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7145196) EJ Elroy J. Managing Director > "It helps us resolve issues faster, keeps sessions organized, and doesn’t overwhelm with unnecessary complexity. If you support clients regularly, it’s a dependable..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7087878) Joel H. Director > "I have also come across small bugs or interface quirks that feel a little clunky, especially compared with more polished premium tools." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7131754) VR Verified Reviewer Owner > "Technicians can start sessions directly from a browser without heavy local installations, making it very flexible for working on the go." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7130158) SS Sathish S. Sr.System Administrator > "At times, the remote session performance can be slightly inconsistent on low-bandwidth networks." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7138908) VR Verified Reviewer IT Manager > "Zoho Assist has helped us reduce ticket resolution times, provide faster support, and keep our operations running smoothly." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7059229) JF Joe F. IT Supervisor > "I need to access 4 different amazon fire tablets to turn on music (mood-music) for an office setting, but this is not possible for some reason." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6819927) MG Mario G. IT Supervisor > "This simplicity translates directly into Time Saving, as I can now complete tasks that used to take an hour in just a few minutes." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7110989) DH Dylan H. Owner > "The UI Navigation is sometimes confusing and the remote device connection sometimes takes odd paths through the world, like if I am in the US and the target device..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6613561) MG Mario G. IT Supervisor > "I have been using this platform for several months now, and it has quickly become an essential part of my daily workflow. If you are looking for a tool that balances..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7110989) SL Srdjan L. System administrator > "It has some bug after elevate to admin mode with resolution in Windows." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7093736) LCG Luis Carlos G. IT Manager > "Is a good tool to connect other branch computers, i apreciate its a excellent tool also is very light for the charge of the cpu and ram charge i wadely recomend this..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7103726) VR Verified Reviewer System Administrator > "Sometimes the connection can be a bit slow, and a few features feel limited." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7056362) M Melih Ç. General Manager > "Our support teams are working with Zoho Desk (Ticket Management) system, and we can easly can access to remote sessions in a native integration." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6506387) DA David A. Manager > "Changing from department to department is not the fastest way to look for other computers" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7047365) AY Aaron Y. Director of IT > "As a director, another great feature is the ability for multiple technicians to join a support session. If a team member is having trouble fixing a particular issue,..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6769393) NT Nicolò T. System Administrator > "File transfer requires entering a dedicated “file transfer mode”—direct drag-and-drop from the main session window isn’t supported" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954) NL Nikhitha L. Senior engineer > "Its remote access and support tools, including unattended access and session recording, work well for troubleshooting and assisting clients." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6581496) LO Lee O. CEO > "Attended Access Module is a bit tricky to associate a new computer to a group." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7115329) PC Philip C. CEO > "The platform offers a robust set of features for remote support, including seamless cross-platform functionality, secure connections, and an intuitive interface." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6646400) VR Verified Reviewer general practitioner > "the remote feature is not like the others app, and the cons i can make a solution to overcome" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7069942) KB Kathleen B. Business Development Manager > "My job involves making important deadlines on a regular basis, and this program gives me the flexibility to work a lot of hours outside regular office hours to do..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6685389) JD Jeremy D. IT Manager > "The inability to integrate external password management solutions such as Bitwarden, Keeper, Nordpass, Proton Pass, or LastPass." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6697496) NP Nitin P. IT DESK > "The unattended access feature makes it very convenient to manage systems remotely without any hassle." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7108064) VA Viktor A. IT Support > "The lag sometimes when you are remotely login is annoying, however this could be due to network connectivity and speed which is outside if Zoho assist" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6816289) MT Mayur T. CA > "Remote access works smoothly most of the time and helps save a lot of time when managing systems remotely." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7073336) NT Nicolò T. System Administrator > "The new version added too many steps just to connect to clients, significantly slowing down our workflow." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954) Roscoe H. Director of IT > "It also offers MFA which is a great option for users needing a secure remote access option." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7121818) GS Guman S. Manager > "lack in to elevate as admin while in remote support, if remote user is standard user then cant elevate as admin" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7032727) JB Julian B. IT Consultant > "The software and the ease with which I can use it to provide multiple services to my clients means I have had a very positive experience using Zoho Assist and..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6348845) Roscoe H. Director of IT > "The option of technician vs unattended assistance was confusing in the beginning." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7121818) VR Verified Reviewer IT Manager > "It integrates well into our workflow and saves time during busy clinic hours." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7059229) RH Ray H. Director of IT > "I think the cost is the only thing holding me back from pulling the trigger on using the product." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7128510) PH Paul H. Sr. Network Engineer > "Clean dashboard which is important, and I love the drill-down features so that I can get information on any device running the Zoho endpoint client." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6884964) HS Harry S. Head of IT > "Installation on MacOS and Android is complicated and the installer program provides little guidance." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6830502) MG Mario G. IT Supervisor > "They are responsive, technical, and actually listen to user feedback. When you consider the level of service and the robust feature set, the Value for Money is..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7110989) Christopher S. Owner > "the mobile version has connectivity issues and glitches at times." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6871920) VR Verified Reviewer Security Engineer > "It has an uncomplicated user friendly web interface and has so many features that you'll never need to touch a users device ever again!" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7093764) AM Alec M. Principal Consultant > "Getting the unattended installer to a client if I am not onsite, is bit of a pain as the user at the site can not get the installer directly." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6596899) KF Ken F. Director, Internal IT > "Zoho Assist stands out as it enables the technician to enter the credentials for elevation to "Admin" status, making it faster to get into a working support session." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6769811) EW EMMANUEL W. Chief Technology Officer > "\_Some computers when using the volume agent deployment tool of Zoho assist fail to connect even after being added to the list of computers." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6462988) JA Joe A. Information Technology > "During my usage of Zoho Assist, I enjoy the ability to elevate the session to a admin session, and the ease of sending session links to users." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6595464) JT James T. Owner > "Sometimes, there are some glitches to where certain keystrokes won't be passed. " [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7001765) Stefan K. IT Professional, Developer > "The price for remote maintenance software for individual customers is much more realistic compared to other products." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7083986) Cesar C. Director General > "We need not to buy two different sets of licenses." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7090914) Chris R. Owner > "Overall, Zoho Assist saves time, looks professional to clients, and makes remote support feel effortless." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7119692) AS Anders S. Systems Engineer > "Not aa big fan of how they do the technician setup with unattended access, as you can have unlimited users, but you can't have two admins." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6760709) VR Verified Reviewer Founder > "It’s helped me provide faster support, reduce downtime, and stay more responsive to clients." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7122659) AC Aaron C. Owner > "I don't really have any cons, but if there were one, it's that the company doesn't push to always be immediately verified with Windows Defender, so sometimes the..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6421833) Carlos R. CEO > "It works well for both on-demand support and managing unattended systems." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882) VR Verified Reviewer President Lead Technician > "It can be somewhat difficult to determine the appropriate version to use, especially since my requirements as an IT consultant differ from those of my clients." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6660369) VR Verified Reviewer Founder > "I can connect to a client’s computer in seconds and handle things on the spot without back-and-forth." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7122659) JD Jeremy D. IT Manager > "Also, the inability to add custom tools to be run such as PowerShell or Python Scripts." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6697496) CS Clayton S. Customer Support Coordinator > "The tools and connection were great with stable internet! While it does not require connection codes which can be great, it required clients to redownload the assist..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6567970) Glenn M. Senior Consultant > "the ZA server doesn't always recognize when a computer is offline, and 2) sometimes the session will freeze if you log out of the remote computer's user account,..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6034945) NT Nicolò T. System Administrator > "The interface is clean and intuitive, remote sessions are stable, and the overall user experience aligns closely with what we appreciated in ScreenConnect." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954) CD Craig D. President > "I have 4 monitors and I dislike that I am unable to move the remote session screen to the monitor of my choosing. When I have multiple remote sessions operating..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6038350) NS Narsuri S. Student > "It is a reliable and user-friendly remote support tool that makes it easy to connect to systems and resolve issues efficiently." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7140288) AW Andrea W. President > "a bit expensive for what I need; client's screen lags and I am often needing to reconnect because client screen freezes" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6695579) KK Kyle K. Manchester England England > "Overall, the pros well outweigh the cons. And if saving time, convenience, good support, and always having a connection to the things you need when you need them,..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7026796) SB Scott B. President > "I didn’t really see any downside to this app other than sometimes my screen was smaller and needed closeups to see reports." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6595601) VR Verified Reviewer Owner > "The interface is straightforward, and the ability to start sessions quickly makes it easy to deliver responsive support." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7133066) TP Tim P. IT Manager > "When using Assist for a tablet or smart phone is difficult with all the approvals needed before able to connect." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6419466) Sandesh K. Manager IT systems and Networks > "No need to download anything from the admin side, just using the browser, I can do all the work." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7119136) TH Terry H. Senior Network Administrator Specialist > "I have had a few problems with the remote print portion of the program." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7001841) JUAN OSCAR R. President > "The connections are secure and stable, which gives us confidence when accessing sensitive systems." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7097387) NC Nick C. Senior Security Operations Engineer > "The admin portal is clunky; 2 different areas for settings, confusing, often difficult to find things." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6769416) [View Reviews](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) ## User interface [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) 4.09 (275) 4.73 (1,400) ### Features ConnectWise PSA Top features 31/44 - Active Directory Integration - Activity Tracking - AI Copilot - Alerts/Notifications - Anti Virus - API - Audit Trail - Backup and Recovery - Billing & Invoicing - Build Automation - Compliance Management - Configuration Management - Contract/License Management - CRM - Customizable Reports - Dashboard - Endpoint Protection - Event Logs - Generative AI - Help Desk Management - Inventory Management - Issue Management - IT Asset Tracking - Maintenance Scheduling - Mobile Device Management - Network Monitoring - Patch Management - Performance Metrics - Policy Management - Real-Time Analytics - Real-Time Reporting - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Scheduling - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Support Ticket Management - Task Management - Third-Party Integrations - Vendor Management - Workflow Management [See all features](https://www.capterra.com/p/107931/ConnectWise-Manage/#features) Zoho Assist 18/44 - Active Directory Integration - Activity Tracking - AI Copilot - Alerts/Notifications - Anti Virus - API - Audit Trail - Backup and Recovery - Billing & Invoicing - Build Automation - Compliance Management - Configuration Management - Contract/License Management - CRM - Customizable Reports - Dashboard - Endpoint Protection - Event Logs - Generative AI - Help Desk Management - Inventory Management - Issue Management - IT Asset Tracking - Maintenance Scheduling - Mobile Device Management - Network Monitoring - Patch Management - Performance Metrics - Policy Management - Real-Time Analytics - Real-Time Reporting - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Scheduling - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Support Ticket Management - Task Management - Third-Party Integrations - Vendor Management - Workflow Management [See all features](https://www.capterra.com/p/112011/Zoho-Assist/#features) ### Recognition ConnectWise PSA is recognized as a top-rated tool in 5 Capterra Shortlist reports Zoho Assist is recognized as a top-rated tool in 4 Capterra Shortlist reports ### Deployment & support ConnectWise PSA Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Zoho Assist Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details ConnectWise PSA - By ConnectWise - Located in United States - Founded in 1982 Zoho Assist - By Zoho - Located in United States - Founded in 1996 ## Popular Comparisons [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.09 (275)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/) vs [N-central](https://www.capterra.com/p/13803/N-central/)[4.16 (251)](https://www.capterra.com/p/13803/N-central/reviews/) Contact vendor for pricing Price $1.75 4.1 Features 4.2 3.7 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/13803-107931/N-central-vs-ConnectWise-Manage) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,400)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,626)](https://www.capterra.com/p/194565/TeamViewer/reviews/) ₹480/month Price $24.9/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/112011-194565/Zoho-Assist-vs-TeamViewer) [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.09 (275)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/) vs [N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[4.29 (195)](https://www.capterra.com/p/163344/N-sight/reviews/) Contact vendor for pricing Price $99/month 4.1 Features 4.2 3.7 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/107931-163344/ConnectWise-Manage-vs-N-sight) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,400)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,098)](https://www.capterra.com/p/135003/Slack/reviews/) ₹480/month Price $8.75/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/112011-135003/Zoho-Assist-vs-Slack) [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.09 (275)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/) vs [Syncro](https://www.capterra.com/p/207618/Syncro/)[4.62 (148)](https://www.capterra.com/p/207618/Syncro/reviews/) Contact vendor for pricing Price $129/month 4.1 Features 4.4 3.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/107931-207618/ConnectWise-Manage-vs-Syncro) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,400)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[4.61 (1,786)](https://www.capterra.com/p/149595/AnyDesk/reviews/) ₹480/month Price €22.9/month 4.6 Features 4.5 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/112011-149595/Zoho-Assist-vs-AnyDesk) [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.09 (275)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/) vs [IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.65 (331)](https://www.capterra.com/p/170401/ITGlue/reviews/) Contact vendor for pricing Price $29/month 4.1 Features 4.5 3.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/107931-170401/ConnectWise-Manage-vs-ITGlue) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,400)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) ₹480/month Price $199/year 4.6 Features 4.5 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/112011-177094/Zoho-Assist-vs-Supremo-Remote-Desktop) [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.09 (275)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/) vs [Atera](https://www.capterra.com/p/144309/Atera/)[4.54 (448)](https://www.capterra.com/p/144309/Atera/reviews/) Contact vendor for pricing Price $129/month 4.1 Features 4.3 3.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/107931-144309/ConnectWise-Manage-vs-Atera) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,400)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [Iperius Remote](https://www.capterra.com/p/219280/Iperius-Remote/)[4.25 (227)](https://www.capterra.com/p/219280/Iperius-Remote/reviews/) ₹480/month Price €8.39/month 4.6 Features 4.2 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/112011-219280/Zoho-Assist-vs-Iperius-Remote) [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.09 (275)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/) vs [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) Contact vendor for pricing Price $67/month 4.1 Features 4.5 3.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/107931-141792/ConnectWise-Manage-vs-Pulseway) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,400)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) ₹480/month Price $34.9/month 4.6 Features 4.6 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/112011-146892/Zoho-Assist-vs-ISL-Light)