# Compare ConnectWise PSA vs Atera 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Atera and ConnectWise PSA based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/107931-144309/ConnectWise-Manage-vs-Atera --- # Atera vs ConnectWise PSA Features and Cost Comparison Last updated April 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: AteraConnectWise PSA2/4 selected [Atera](https://www.capterra.com/p/144309/Atera/)[4.5 (448)](https://www.capterra.com/p/144309/Atera/reviews/) [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.1 (275)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/) [## Atera](https://www.capterra.com/p/144309/Atera/)[4.5 (448)](https://www.capterra.com/p/144309/Atera/reviews/) Starting Price $129.00/month Value-for-Money 4.6 Functionality 4.3 Ease of Use 4.6 Customer Service 4.5 Reviews Sentiment Based on [448 reviews](#user-reviews) Positive 419 Neutral 17 Negative 12 [## ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.1 (275)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/) Starting Price Contact vendor Value-for-Money 3.8 Functionality 4.1 Ease of Use 3.7 Customer Service 3.7 Reviews Sentiment Based on [275 reviews](#user-reviews) Positive 217 Neutral 38 Negative 20 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Features in Managed Service Providers (MSP) Software Best performer 36 / 44 Only Atera - AI Copilot - Compliance Management - Endpoint Protection 31 / 44 Only ConnectWise PSA - Contract/License Management - CRM - Task Management User satisfaction User satisfaction 4.5 User reviews[448](https://www.capterra.com/p/144309/Atera/reviews/) Ease of use 4.6 Functionality 4.3 Value for money 4.6 Customer support 4.5 User satisfaction 4.1 User reviews[275](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/) Ease of use 3.7 Functionality 4.1 Value for money 3.8 Customer support 3.7 Price starts from Price starts from $129Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for It caters to IT managers and directors, network and systems administrators, MSP owners, CIOs and CTOs across sectors such as healthcare, education, government, financial services, retail, and more. Best for Made for companies that sell, service, and support technology- from managed service providers and cloud service providers to managed print, VOIP, VARs. ## User reviews Pros & cons JH James H. ESG Analyst > "Atera helped me pull together IT asset data, support tickets, and system activity in one place, which made it easier to prepare internal reports and..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7056412) AK Alison K. Project Manager > "In addition, the file transfer functionality within Atera is lacking in that I wish to send a file without initiating a full remote session and thus..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7078918) Ganapathi G H. CEO > "Patch management feature across OS platforms, Windows, Mac, Ubuntu, and third party application is very good and also it works on agent based so you..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7061847) BR Bradley R. IT Director > "Reporting and customization felt somewhat limited, and there were times where we had to work around the platform instead of it fitting into our..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7144155) AK Alison K. Project Manager > "The scripting generally functions properly and the lightweight nature of the agent makes it possible for me to install it on my client's older..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7078918) AK Alison K. Project Manager > "I submitted a ticket regarding a script that would not run and when their response came back weeks later, I had either fixed it myself or given up." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7078918) JK John K. Chief Technology Officer > "Atera connected to the client's studio workstation and let me edit big after effects files on a small laptop which was amazing." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7075277) WT Wasek T. IT Support Supervisor > "Patch management for third party apps were not available unless installed via Atera. When generating reports the presentation was not the cleanest but..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6868994) Chinedu N. IT Support Specialist > "It has helped streamline ticket management, patch management, and device monitoring while improving productivity and organization." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7150035) JK John K. Chief Technology Officer > "The price is WAY too much money and it uses ALL my CPU, so everything else is slowed down." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7075277) AK Alison K. Project Manager > "Atera gives me the opportunity to maintain low overhead costs; I did find the automation function worked as expected and didn't crash the entire..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7078918) MN Manoj N. Manager DevOps > "Also, the helpdesk does not let technicians shorten message threads when replying, which makes conversations too long. While the reporting options are..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6553433) PS Prince S. Digital Marketing Head > "It has helped in solving several issues like system downtime, delayed customer support and IT operations by providing automated patch management and..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6560356) TS Tom S. Director > "Can be a little slow to open - the interface itself can take upwards of 30 seconds to load, and it doesn’t render well on iPads." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6859294) JD Jesse D. Co-Founder > "Elegant and pre-made clean UI and GUI adapted for seamless and harnessed patch management, RMM, ITSM, unified endpoint management (UEM) among other..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6684505) RN Rohan N. Products and Platforms Engineer. > "Also, sometimes the reporting shows wrong or gets updated late, like If I check the total remote into a machine happened, it shows incorrect info which..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6336320) JV Julio V. Head Of Information Technology > "Atera is a top IT service management solution that automates and optimizes operations, providing a comprehensive suite of tools from device monitoring..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6554740) DK David K. Information Technology Manager > "Atera has less customization choices since this can be disadvantages for organizations with extremely specific procures or reporting requirement." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6666141) JO Joshua O. Infrastructure Engineer > "Atera is a powerful platform that serves as a one-stop solution for IT management services, addressing every need from remote access and device..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6395987) JN Josh N. Realtor > "Another problem that causes us conflict is that we cannot incorporate two technicians within the same support ticket." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6497933) PS Prince S. Digital Marketing Head > "The platform's remote access features allow technicians to connect instantly to client devices, thereby providing fast and effective support from..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6560356) SJ SUNATHA J. General Manager > "There are drawbacks such as delay in the performance of the remote access when connected to some networks." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763567) JN Josh N. Realtor > "With the help of this IT tool we can have remote management where supervision can be obtained thanks to the operational automation that Atera provides." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6497933) AF Aaron F. DevOps Manager > "The patch management in terms of Definition updates leaves somewhat to be desired especially as the schedule doesn't within the dashboard GUI allow to..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___5019725) DS Daniel S. IT support technician > "The ability to seamlessly swap from client device to device is revelatory, along with all the information Atera collates for us without even needing to..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6330557) SJ SUNATHA J. General Manager > "This can make it slightly slower at responding to commands which makes continuity difficult especially in emergencies." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763567) MK Mohsen K. IT Manager > "Involving real-time alert condition in Atera makes it possible for me to receive speedy notifications of problems in the IT structure." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763490) HK Huseyin K. Senior IT Engineer > "There is a problem in which the mobile application may not be synchronized with the desktop version." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763486) MN Manoj N. Manager DevOps > "I love that I can create custom scripts when I need something special, and it connects well with other services for extra security and backups." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6553433) FP Fernando P. Administrative > "Sometimes the user interface can be a bit slow, especially when dealing with a large number of devices." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6465207) PW Palash W. Operations Consultant > "Atera's dashboard is intuitive and provides insights into the systems we manage, making remote access and troubleshooting tasks easy for us." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6529034) MH Martin H. Purchasing Analyst > "I have experienced some discrepancies with its diagnostic results from time to time and they have to be manually checked." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756214) PG Patrick G. Network Administrator > "I also enjoy the webinars they throw to show end users roadmaps for new implementations and also current pieces many users do not realize they have..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6333727) MM Mousumi M. Marketing Associate > "Mobile app is buggy sometimes, crashes when switching between tickets." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6686286) JH James H. ESG Analyst > "The automation features save time, and the pricing is predictable as the team grows." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7056412) KR Kyle R. IT Project Manager > "It doesnt always patch correctly and can cause some issues here and there. But not to often." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6829776) VC Vineet C. IT Manager > "In short, Atera provides the tools needed for efficient IT management, cost reduction, and improved system reliability to our organization." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6533833) VR Verified Reviewer IT Director > "The only two things I dislike about Atera is that it is hard to find daytime (to me) appointments with demo and onboarding agents, and it doesn't pull..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6207932) Ganapathi G H. CEO > "I can say its a great product and serves the purpose if you are looking for patch management, as well as asset discovery" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7061847) SW Saurabh W. Senior Systems Engineer > "Although Atera has some great offerings and benefits but its UI is not that optimized." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6691132) Chinedu N. IT Support Specialist > "Atera is easy to use and combines remote monitoring, ticket management, and patch management into one platform." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7150035) NS Niraj S. Strategic Alliance Lead > "Occasional performance issues may occur during peak usage times." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6695385) Sydney B. Information Technology Engineer > "Atera uses AI technology to automate and streamline IT operations thus saving time and eliminating manual work and repetitive tasks." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6495670) DC David C. Systems Manager > "Had some issues rolling out the updated version on clients." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6361375) WT Wasek T. IT Support Supervisor > "Brilliant asset monitoring which includes statistics, alerts and remote control capabilities." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6868994) EK Erick K. Medical Laboratory Technologist > "Atera is way too comprehensive which make learning curve steeper." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6435479) DO David O. Co-Founder > "Real-time security scans, helpdesk and ticketing management are the key benefits which I relish with Atera." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6541938) TB Tonia B. Director of IT > "The inventory controls can be a bit tricky. " [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6795591) TS Tom S. Director > "Integrates with Splashtop, and offers strong remote tools (including remote Powershell)." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6859294) CS Cassandra S. IT System and Support Specialist > "That every time my computer is shut down I have to go thru MFA." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6330106) AF Adrian F. CTO > "The remote monitoring and management tools are top-notch, and the integrated helpdesk streamlines my customer support." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6475499) DK Dimitri K. Cultural Mediator > "The reporting lacks granular filters." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756262) PW Palash W. Operations Consultant > "It integrates well with ticketing and remote access, allowing our IT team to handle support issues quickly." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6529034) DO David O. Co-Founder > "Apart from lack of offline access, I do not have any other aspect which I dislike about Atera." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6541938) RB Ritu B. Computer Facilitator > "The use of detailed reports has enhanced the internal evaluations and customer relations by providing clear satisfaction data.​" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756228) SG Santosh G. Remote PERM Paralegal > "When it comes to patch management system I have had some difficulties." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756211) AN Alex N. Information Communication Technology Specialist > "I like the fact that Atera combines real-time monitoring, RMM, network discovery and IT ticketing tools." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6426403) VR Verified Reviewer Senior Software Development > "I think that its internal antivirus is not the most beneficial and best enough to meet the requirements of what my team needs." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6247873) SK Shehab K. Director, IT Security and Risk Management > "Atera has thus become a comprehensive solution that brings efficiency to all our IT operations and amplifies our security stance in a great way." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6491598) Lucas B. Director > "The interface could use some work and the documentation feature is lacking." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6025611) Sydney B. Information Technology Engineer > "Again, Atera provides ticketing and helpdesk feature thus making it fast to respond and resolve issues." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6495670) DB David B. Computer Helpdesk Technician > "The website can sometimes be slow to respond and require multiple refreshes." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___5023388) IS Ilham S. IT Programmer > "It is advantageous that we can perform remote access, monitoring and ticketing all in one platform." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756255) AF Aaron F. DevOps Manager > "Support were less than helpful which didn't hold up any hope they would even bother logging this as a feature request." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___5019725) HK Huseyin K. Senior IT Engineer > "Implementing auto-update and auto-checks the team is free to work on more significant business matters improving productivity in general.​" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763486) Sydney B. Information Technology Engineer > "I have encountered anything that is worth mentioning as dislike with Atera." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6495670) IP Issac P. Senior Engineer > "Atera is a reliable RMM that offfer reliable remote connections and supports integration with anydesk." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6563723) DH David H. CEO > "multi monitor switching only option, limited support , chrome incompatibility?, lack of vpn option (with webroot)" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4348665) MM Mousumi M. Marketing Associate > "Pricing model is very refreshing, per technician instead of per device (saves a ton of money).Remote access is smooth, barely any lag even on slower..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6686286) JM Josh M. Networks and Systems Specialist > "The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software). " [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4352237) UO Uchenna O. Human Resources Manager > "Availability of remote monitoring management, helpdesk and PSA in one place is what I like most about Atera." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6484249) John N. Systems Administrator > "Patch management is a little clunky and the Atera agent does not always restart on its own when the PC is restarted." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___3734882) SG Santosh G. Remote PERM Paralegal > "I have had great success in how I manage different client systems by using Atera real-time monitoring and alerts." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756211) AC Abhinav C. Program Manager > "The patch management is a little bit complicated in terms of understanding ,deployment & management." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4265750) RM Raymond M. IT Helpdesk Management > "Its automations for patch management have reduce our time for Maintenace and most interesting is the scheduling of" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6428879) Paul G. Technical Manager > "The helpdesk does not allow the technician to truncate the message trail when replying, so it often happens that the messages being sent between..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___3503781) VR Verified Reviewer Senior IT Analyst > "Easy to see which machines are online and manage resources on servers/computers, remotely accessing machines is also made super easy with splashtop." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6742705) GS Graham S. Owner, Computer Technician > "The less than helpful response from Atera also suggested that if I prepaid for the full year, it would be less of an increase overall. " [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4369143) SK Shehab K. Director, IT Security and Risk Management > "The extensive feature set and ability to seamlessly integrate with the rest of our toolset significantly surpassed our expectations." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6491598) Diego M. IT Manager > "Too bad the Network Discovery tool is not integrated with the basic license" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4352304) [View Reviews](https://www.capterra.com/p/144309/Atera/reviews/) JF Jake F. Second Line Sysadmin > "The level of customization allows tickets to be managed efficiently, making categorization, prioritization, and..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7061504) JF Jake F. Second Line Sysadmin > "Additionally, many ticket options, such as ticket types and classifications, must be created manually, which can..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7061504) JC Julee C. VP Client Services > "It enables us to efficiently manage client requests, deliver timely support, and create documentation that not..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7008883) DT Danny T. VP of Operations > "Too many lurched products that were bolted on and not natively integrated." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7062078) VR Verified Reviewer President > "It has all the features we want to have, from billing, ticketing, portals, etc." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7148653) DT Danny T. VP of Operations > "SOC team doesn’t use the PSA ticketing system at all." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7062078) JC Julee C. VP Client Services > "By moving to CW PSA, we were able to simplify our support department needs and ensure that we can consistently..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7008883) TB Thomas B. Risk and Compliance Consultant > "Also, if you are not hosting the instance yourself, getting backups is a real challenge." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6821304) JJ Joshua J. Director > "Workflows can do a lot, aligns to ITIL, can be built in a flexible way to support the needs of the business." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6831849) VR Verified Reviewer Help Desk Manager > "It looks really old and doesnt seem to have every really gone through a design change." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7053912) EW Eileen W. Senior Business Analyst > "It has many integrations across many softwares and highly customizable." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7119066) David H. Account Manager > "I find the program difficult for new hires to "jump in" on. " [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7016201) JC Julee C. VP Client Services > "We have been using PSA for nearly 13 years, and it has transformed the way we manage our business by consolidating..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7008883) VR Verified Reviewer Network and System Engineer > "Some of the integrations were not very meaningful." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6814440) DD Derek D. vCIO > "I like that ConnectWise PSA brings everything into one place, tickets, time tracking, projects, and billing." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6807662) AJ Andrew J. NOC Lead > "there are aspects like pods that you can't control granularly on tickets." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6803774) VR Verified Reviewer Help Desk Manager > "Its very easy to navigate, its intuitive and workflow rules or other items inside the system are very customizable." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7053912) KP Kayli P. Office Manager > "I find that ConnectWise PSA makes more problems than helps with the companies finances." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6794441) TB Thomas B. Risk and Compliance Consultant > "Connectwise support has also been one of the better supports in the MSP space." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6821304) FP Fernando P. Administrative > "The interface can be a bit overwhelming and takes time to get used to." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6445409) TB Thomas B. Risk and Compliance Consultant > "Tickets done in a way that makes sense with time tracking that is easy to use for the whole IT staff. " [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6821304) SY Seth Y. President > "This year, I made a regrettable decision: we transitioned our entire tech stack to ConnectWise, moving away from..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5050105) DD Derek D. vCIO > "It helped us stay organized and improved our workflows, but there’s definitely room for improvement in areas like..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6807662) MA Mark A. Director of Business Development > "Integration with other customers' ticketing system is not available natively and requires costly 3rd party tools." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6062150) TW Tina W. Technician > "It has been one of the easiest in-office norms to acclimate to." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7061724) FB Fran B. Business Development > "There are some issues with latency and ability to use product services when updates have been released." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5090168) CK Cassie K. Owner, PSA Consultant > "I've helped hundreds of MSPs find the value in their PSA by configuring it in the best way possible for their..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6584764) AV ASHLEY V. Office Manager > "The cost was a little high in my opinion." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6635406) VR Verified Reviewer Owner > "The software's automation features have saved me time, allowing me to focus on growing my business." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6317389) AJ Andrew J. NOC Lead > "complicated and outdated." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6803774) AZ Ana Z. It Administrative > "The intuitive interface and robust features make managing projects and clients a breeze." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6444533) AP Andrew P. It operations manager > "The overcomplicated backend." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6806177) EW Eileen W. Senior Business Analyst > "If setup correctly it's a powerful tool! " [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7119066) AY Aleksandr Y. Chief Operation Officer > "Their billing structure, long contracts, and lack of a real partnership approach." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5082622) DD Derek D. vCIO > "It helped us stay organized and save time with its automation features." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6807662) AY Aleksandr Y. Chief Operation Officer > "They made several accounting mistakes internally and tried to get me to pay for their mistakes." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5082622) JP Jason P. Consultant > "Easy to use, simple learning curve in terms of configuration/implementation, godd support, great knowledgebase..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#SoftwareAdvice___6593530) VR Verified Reviewer Business Consultant > "You need to signup to trial different products which is slightly annoying." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4953917) DD Derek D. vCIO > "Overall, ConnectWise PSA has been a solid tool for managing our IT services." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6807662) ST Serkan T. Senior Systems Engineer > "i dont know where to start, horrible support, arrogant technicians, you also need to fix the problem that they..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#SoftwareAdvice___4869021) TB Thomas B. Risk and Compliance Consultant > "It was my day to day work management platform and I have had very little complaints. " [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6821304) JD Joshua D. Tier 1 Helpdesk Technician > "The format of the notes when there is a long email chain can become cumbersome to parse through as well." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3815697) CK Cassie K. Owner, PSA Consultant > "I like how focused ConnectWise PSA is around finance reporting." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6584764) Mitesh P. Senior Executive Business Operations > "Biggest con is there Help Desk Support system." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6215050) MA Mark A. Director of Business Development > "Setup was straightforward, CW has a great implementation team that works with your schedule and dives into the..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6062150) Jason M. Sales Manager > "The CRM function and lack of proper Marketing capabilities" [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4052519) AV ASHLEY V. Office Manager > "Overall, I enjoyed using ConnectWise for all our client's needs." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6635406) DB Deborah B. Quoting & Procurement > "Tier 1 support is often very unhelpful, and it takes a while to get to Tier 2 sometimes." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3610861) CH Christopher H. Systems Engineer > "I like how ConnectWise integrates other systems and applications to help keep lots of things in less windows." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5044613) CW Christopher W. IT manager > "The administrative & management of the software is broken up in a way that can be confusing as well." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3608917) SG Shaun G. Manager, Managed IT > "It's designed to be used by businesses like ours and meets nearly all our requirements without needing to be heavy..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4815546) DB Deborah B. Quoting & Procurement > "The KB is very basic and not ideal for an MSP. " [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3610861) AV ASHLEY V. Office Manager > "I enjoyed the ease of the navigating through the site." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6635406) PJ Phil J. CEO > "If you have a billing question or issue, nobody there takes responsibility for it." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3814179) VR Verified Reviewer Systems Engineer > "Well known and trusted by my company and MSPs in general" [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6597543) BH Brian H. Escalation Engineer > "Level 1 support can be laughably bad at times." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3634786) MT Marek T. CEO > "The platform's extensive range of features and functionalities provided a robust solution for managing my business..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4792940) DC Daryl C. SVP, CTO > "Implementation, support and security teams are incapable of understanding basic high security enterprise..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#SoftwareAdvice___3517207) VR Verified Reviewer Business Development Representative > "I really like the real time monitoring and remote management." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6242498) RM Roger M. VP, COO > "There are things that are limiting like the dashboard functionality, reporting, customer portal options, knowledge..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2780244) MT Micheal T. Marketing Director > "ConnectWise PSA makes work easier for us." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6282088) EM Emily M. Communications Manager > "Set up was a hassle, the user interface looks old, and it was too cluttered and non-customizable." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2898553) MT Marek T. CEO > "With its continuous updates and support, ConnectWise PSA proved to be a valuable asset in managing and growing my..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4792940) Angela H. Office/Purchasing Manager > "I wish they had had better advice on the setup between Connectwise and Quickbooks as it took a while to get things..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2867759) AS Alastair S. Customer Service Specialist > "That said, we never make the jump because the grass isn't usually any greener and Connectwise PSA does offer so..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4328221) NN Nicholas N. IT Project Manager > "Which is done by the IT person usually first but the chat option can be tiresome sometimes." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3188175) VR Verified Reviewer Business Consultant > "The experience seems a lot more 'complete' and is easy to understand." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4953917) CM Charlie M. President > "Sell way over does the quoting feature (adding in so much functionality, complexity and cost that it is..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2597152) MW Malith W. Senior Systems Consultant > "It's made my life easier a lot of times." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5085332) MG Michael G. President > "The canned reported often lack some piece of information that we would like and they are not formatted properly to..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2645621) JD Joshua D. Tier 1 Helpdesk Technician > "I enjoy the simplistic UI and how easy it is to navigate tickets and view everything you need to." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3815697) BB Brandon B. VP of Operations > "Some of the (relatively) newer features and modules, Change Management for example, are not as intuitive as the..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2786682) LS Lawrence S. R&D Manager > "The solution overall is great, nothing is perfect and it can most certainly improve on it's quirks." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4840710) DP Danielle P. Admin Assistant > "The cost to create a custom report is very high!" [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3006294) CW Christopher W. IT manager > "It is scalable in a technical sense since it is cloud based, and it is affordable compared to other solutions." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3608917) DL Darrin L. Client Engagement Manager > "The lack of feature enhancements the last few years is noted. Since the sale of CW to Toma Bravo I don't believe..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2777703) CA Chris A. COO > "Support is quick and easy to access." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#SoftwareAdvice___5004920) FoB François B. Architect DBA > "The visual interface is in need of an overhaul, it is cluttered and not particularly user-friendly. " [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2316306) DH Donna H. Director of Business Development > "It provides great information to us and our clients." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4577114) CM Charlie M. President > "Third party integrators that don't play ball with Manage's team have their products harmed." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2597152) [View Reviews](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/) ## User interface 4.54 (448) [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) 4.09 (275) ### Features Atera Top features 36/44 - Active Directory Integration - Activity Tracking - AI Copilot - Alerts/Notifications - Anti Virus - API - Audit Trail - Backup and Recovery - Billing & Invoicing - Build Automation - Compliance Management - Configuration Management - Contract/License Management - CRM - Customizable Reports - Dashboard - Endpoint Protection - Event Logs - Generative AI - Help Desk Management - Inventory Management - Issue Management - IT Asset Tracking - Maintenance Scheduling - Mobile Device Management - Network Monitoring - Patch Management - Performance Metrics - Policy Management - Real-Time Analytics - Real-Time Reporting - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Scheduling - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Support Ticket Management - Task Management - Third-Party Integrations - Vendor Management - Workflow Management [See all features](https://www.capterra.com/p/144309/Atera/#features) ConnectWise PSA 31/44 - Active Directory Integration - Activity Tracking - AI Copilot - Alerts/Notifications - Anti Virus - API - Audit Trail - Backup and Recovery - Billing & Invoicing - Build Automation - Compliance Management - Configuration Management - Contract/License Management - CRM - Customizable Reports - Dashboard - Endpoint Protection - Event Logs - Generative AI - Help Desk Management - Inventory Management - Issue Management - IT Asset Tracking - Maintenance Scheduling - Mobile Device Management - Network Monitoring - Patch Management - Performance Metrics - Policy Management - Real-Time Analytics - Real-Time Reporting - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Scheduling - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Support Ticket Management - Task Management - Third-Party Integrations - Vendor Management - Workflow Management [See all features](https://www.capterra.com/p/107931/ConnectWise-Manage/#features) ### Recognition Atera is recognized as a top-rated tool in 3 Capterra Shortlist reports Best Value Help DeskSoftware (2022)  ConnectWise PSA is recognized as a top-rated tool in 5 Capterra Shortlist reports ### Deployment & support Atera Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ConnectWise PSA Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Atera - By Atera - Located in Israel - Founded in 2011 ConnectWise PSA - By ConnectWise - Located in United States - Founded in 1982 ## Popular Comparisons [Atera](https://www.capterra.com/p/144309/Atera/)[4.54 (448)](https://www.capterra.com/p/144309/Atera/reviews/) vs [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.62 (1,635)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) $129/month Price $795/year 4.3 Features 4.6 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/144309-170018/Atera-vs-ManageEngine-Desktop-Central) [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.09 (275)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/) vs [N-central](https://www.capterra.com/p/13803/N-central/)[4.16 (253)](https://www.capterra.com/p/13803/N-central/reviews/) Contact vendor for pricing Price $1.75 4.1 Features 4.2 3.7 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/13803-107931/N-central-vs-ConnectWise-Manage) [Atera](https://www.capterra.com/p/144309/Atera/)[4.54 (448)](https://www.capterra.com/p/144309/Atera/reviews/) vs [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) $129/month Price Contact vendor for pricing 4.3 Features 4.7 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/144309-180609/Atera-vs-Action1-RMM) [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.09 (275)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/) vs [N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[4.29 (196)](https://www.capterra.com/p/163344/N-sight/reviews/) Contact vendor for pricing Price $99/month 4.1 Features 4.2 3.7 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/107931-163344/ConnectWise-Manage-vs-N-sight) [Atera](https://www.capterra.com/p/144309/Atera/)[4.54 (448)](https://www.capterra.com/p/144309/Atera/reviews/) vs [Iru](https://www.capterra.com/p/181954/Iru/)[4.87 (480)](https://www.capterra.com/p/181954/Iru/reviews/) $129/month Price Contact vendor for pricing 4.3 Features 4.6 4.6 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/144309-181954/Atera-vs-Iru) [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.09 (275)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/) vs [Syncro](https://www.capterra.com/p/207618/Syncro/)[4.62 (148)](https://www.capterra.com/p/207618/Syncro/reviews/) Contact vendor for pricing Price $129/month 4.1 Features 4.4 3.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/107931-207618/ConnectWise-Manage-vs-Syncro) [Atera](https://www.capterra.com/p/144309/Atera/)[4.54 (448)](https://www.capterra.com/p/144309/Atera/reviews/) vs [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) $129/month Price $67/month 4.3 Features 4.5 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/141792-144309/Pulseway-vs-Atera) [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.09 (275)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/) vs [IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.65 (331)](https://www.capterra.com/p/170401/ITGlue/reviews/) Contact vendor for pricing Price $29/month 4.1 Features 4.5 3.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/107931-170401/ConnectWise-Manage-vs-ITGlue) [Atera](https://www.capterra.com/p/144309/Atera/)[4.54 (448)](https://www.capterra.com/p/144309/Atera/reviews/) vs [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.73 (288)](https://www.capterra.com/p/184229/NinjaOne/reviews/) $129/month Price Contact vendor for pricing 4.3 Features 4.5 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144309-184229/Atera-vs-NinjaOne) [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.09 (275)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/) vs [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) Contact vendor for pricing Price $67/month 4.1 Features 4.5 3.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/107931-141792/ConnectWise-Manage-vs-Pulseway) [Atera](https://www.capterra.com/p/144309/Atera/)[4.54 (448)](https://www.capterra.com/p/144309/Atera/reviews/) vs [N-central](https://www.capterra.com/p/13803/N-central/)[4.16 (253)](https://www.capterra.com/p/13803/N-central/reviews/) $129/month Price $1.75 4.3 Features 4.2 4.6 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/13803-144309/N-central-vs-Atera) [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.09 (275)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/) vs [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,402)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Contact vendor for pricing Price ₹480/month 4.1 Features 4.6 3.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/107931-112011/ConnectWise-Manage-vs-Zoho-Assist)