ChangeGear vs ConnectWise PSA: Which is a better fit?

Praveen K.: My name is Praveen, I work as a systems administrator. I rate four out five for ChangeGear. For more reviews like this, click below. So ChangeGear is a ticketing system software which is used by most of the organization. Before ChangeGear we have ServiceNow and HP Smart. The total cost of ownership for ChangeGear is low because of its low infrastructure need, and it is really good for mid and small organizations. It is very easy to install ChangeGear on a mid-level size of environment with a couple of servers for database and couple of servers for applications. So the total cost of ownership will be very less when compared to other ticketing system tools. The total cost of ownership and [inaudible 00:00:48], we can install this ChangeGear on the cloud. So right now most of the companies are moving to cloud, so the ChangeGear software will work both on on-prem and also on the cloud. This is one of the good thing that the latest version of the ChangeGear is providing.

Aleksandr: My name is Aleksandr, I'm the Chief Operations Officer at Made By WiFi, we are a company consisting of six employees, and I would rate ConnectWise a two out of five. So before starting Made By WiFi in 2017, I had worked for an IT firm that had used ConnectWise. We needed a program similar for our business, we realized that we know ConnectWise, so we just jumped in. We didn't really explore any other options, and because of the familiarity and the lack of onboarding required, that was the reason for our choice. So we chose ConnectWise because we needed a software where we can host our customer data, create tickets, track time, as well as integrate with Google Calendar. We were familiar with ConnectWise well enough to know that they did all of these relatively well. We knew that the onboarding was not going to take much time because of the familiarity in-house, and that was the main reasons driving our decision. ConnectWise was relatively easy for us to get started considering we had some experience beforehand, though I remember the first company I worked with where we used ConnectWise, it was a very difficult process. It required watching a lot of videos, learning whatever modules you had to learn within the program. I think it took several weeks, both of watching videos and working with their onboarding team to try to get the software set up specifically for the company and the way we'd like to use it. So if you're looking to explore ConnectWise, I would seriously look into what exactly you need for your company. ConnectWise is a very complex software, which can be bloated for some companies. Definitely consider your needs. Definitely look at what's a deal breaker and what's not. Consider the cost, the monthly cost of the services, as well as the length of time. I believe ConnectWise only does contracts, one year, two year, and you're not going to get out of those contracts if it doesn't work for you in a short period of time. So definitely consider all of your needs and exactly what you need for your company to function before selecting ConnectWise.