# Compare ConnectWise PSA vs Vivantio 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare ConnectWise PSA and Vivantio based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/107931-216733/ConnectWise-Manage-vs-Vivantio

---

# ConnectWise PSA vs Vivantio Features and Cost Comparison

Last updated March 30th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

ConnectWise PSAVivantio2/4 selected

[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.1 (273)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

[Vivantio](https://www.capterra.com/p/216733/Vivantio/)[4.3 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/)

[## ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.1 (273)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.8

Functionality

4.1

Ease of Use

3.7

Customer Service

3.7

Reviews Sentiment

Based on [273 reviews](#user-reviews)

Positive

216

Neutral

37

Negative

20

[## Vivantio](https://www.capterra.com/p/216733/Vivantio/)[4.3 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/)

Starting Price

$59.00/month

Value-for-Money

4.3

Functionality

4.2

Ease of Use

4.2

Customer Service

4.4

Reviews Sentiment

JS

KM

Based on [178 reviews](#user-reviews)

Positive

151

Neutral

24

Negative

3

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 4,595 reviews from help desk software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

66%Fit

Missing features

Feature ratings

Ticket Management

4.4

Real-Time Notifications

3.5

Customizable Fields

NA

Third-Party Integrations

5.0

Reporting/Analytics

2.8

71%Fit

Not enough reviews

Feature ratings

Ticket Management

4.7

Real-Time Notifications

5.0

Customizable Fields

4.0

Third-Party Integrations

\--

Reporting/Analytics

4.4

User satisfaction

User satisfaction

4.1

User reviews[273](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

Ease of use

3.7

Functionality

4.1

Value for money

3.8

Customer support

3.7

User satisfaction

4.3

User reviews[178](https://www.capterra.com/p/216733/Vivantio/reviews/)

Ease of use

4.2

Functionality

4.2

Value for money

4.3

Customer support

4.4

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$59Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Made for companies that sell, service, and support technology- from managed service providers and cloud service providers to managed print, VOIP, VARs.

Best for

Medium to large businesses looking for scalable service management software to maintain customer satisfaction throughout high growth.

## User reviews

Pros & cons

JF

Jake F.

Second Line Sysadmin

> "The level of customization allows tickets to be managed efficiently, making categorization, prioritization, and..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7061504)

JF

Jake F.

Second Line Sysadmin

> "Additionally, many ticket options, such as ticket types and classifications, must be created manually, which can..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7061504)

JC

Julee C.

VP Client Services

> "It enables us to efficiently manage client requests, deliver timely support, and create documentation that not..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7008883)

DT

Danny T.

VP of Operations

> "Too many lurched products that were bolted on and not natively integrated."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7062078)

DD

Derek D.

vCIO

> "I like that ConnectWise PSA brings everything into one place, tickets, time tracking, projects, and billing."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6807662)

DT

Danny T.

VP of Operations

> "SOC team doesn’t use the PSA ticketing system at all."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7062078)

JC

Julee C.

VP Client Services

> "By moving to CW PSA, we were able to simplify our support department needs and ensure that we can consistently..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7008883)

TB

Thomas B.

Risk and Compliance Consultant

> "Also, if you are not hosting the instance yourself, getting backups is a real challenge."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6821304)

JJ

Joshua J.

Director

> "Workflows can do a lot, aligns to ITIL, can be built in a flexible way to support the needs of the business."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6831849)

VR

Verified Reviewer

Help Desk Manager

> "It looks really old and doesnt seem to have every really gone through a design change."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7053912)

EW

Eileen W.

Senior Business Analyst

> "It has many integrations across many softwares and highly customizable."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7119066)

AJ

Andrew J.

NOC Lead

> "there are aspects like pods that you can't control granularly on tickets."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6803774)

JC

Julee C.

VP Client Services

> "We have been using PSA for nearly 13 years, and it has transformed the way we manage our business by..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7008883)

KP

Kayli P.

Office Manager

> "I find that ConnectWise PSA makes more problems than helps with the companies finances."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6794441)

DD

Derek D.

vCIO

> "It helped us stay organized and improved our workflows, but there’s definitely room for improvement in areas..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6807662)

David H.

Account Manager

> "I find the program difficult for new hires to "jump in" on. "

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7016201)

VR

Verified Reviewer

Help Desk Manager

> "Its very easy to navigate, its intuitive and workflow rules or other items inside the system are very..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7053912)

VR

Verified Reviewer

Network and System Engineer

> "Some of the integrations were not very meaningful."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6814440)

TB

Thomas B.

Risk and Compliance Consultant

> "Connectwise support has also been one of the better supports in the MSP space."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6821304)

FP

Fernando P.

Administrative

> "The interface can be a bit overwhelming and takes time to get used to."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6445409)

TB

Thomas B.

Risk and Compliance Consultant

> "Tickets done in a way that makes sense with time tracking that is easy to use for the whole IT staff. "

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6821304)

AJ

Andrew J.

NOC Lead

> "complicated and outdated."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6803774)

TW

Tina W.

Technician

> "It has been one of the easiest in-office norms to acclimate to."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7061724)

AP

Andrew P.

It operations manager

> "The overcomplicated backend."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6806177)

DD

Derek D.

vCIO

> "It helped us stay organized and save time with its automation features."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6807662)

SY

Seth Y.

President

> "This year, I made a regrettable decision: we transitioned our entire tech stack to ConnectWise, moving away from..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5050105)

CK

Cassie K.

Owner, PSA Consultant

> "I've helped hundreds of MSPs find the value in their PSA by configuring it in the best way possible for their..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6584764)

MA

Mark A.

Director of Business Development

> "Integration with other customers' ticketing system is not available natively and requires costly 3rd party tools."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6062150)

VR

Verified Reviewer

Owner

> "The software's automation features have saved me time, allowing me to focus on growing my business."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6317389)

FB

Fran B.

Business Development

> "There are some issues with latency and ability to use product services when updates have been released."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5090168)

DD

Derek D.

vCIO

> "Overall, ConnectWise PSA has been a solid tool for managing our IT services."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6807662)

AV

ASHLEY V.

Office Manager

> "The cost was a little high in my opinion."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6635406)

AZ

Ana Z.

It Administrative

> "The intuitive interface and robust features make managing projects and clients a breeze."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6444533)

AY

Aleksandr Y.

Chief Operation Officer

> "Their billing structure, long contracts, and lack of a real partnership approach."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5082622)

EW

Eileen W.

Senior Business Analyst

> "If setup correctly it's a powerful tool! "

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7119066)

AY

Aleksandr Y.

Chief Operation Officer

> "They made several accounting mistakes internally and tried to get me to pay for their mistakes."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5082622)

JP

Jason P.

Consultant

> "Easy to use, simple learning curve in terms of configuration/implementation, godd support, great knowledgebase..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#SoftwareAdvice___6593530)

VR

Verified Reviewer

Business Consultant

> "You need to signup to trial different products which is slightly annoying."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4953917)

TB

Thomas B.

Risk and Compliance Consultant

> "It was my day to day work management platform and I have had very little complaints. "

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6821304)

ST

Serkan T.

Senior Systems Engineer

> "i dont know where to start, horrible support, arrogant technicians, you also need to fix the problem that they..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#SoftwareAdvice___4869021)

MT

Marek T.

CEO

> "The platform's extensive range of features and functionalities provided a robust solution for managing my..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4792940)

JD

Joshua D.

Tier 1 Helpdesk Technician

> "The format of the notes when there is a long email chain can become cumbersome to parse through as well."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3815697)

CK

Cassie K.

Owner, PSA Consultant

> "I like how focused ConnectWise PSA is around finance reporting."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6584764)

DC

Daryl C.

SVP, CTO

> "Implementation, support and security teams are incapable of understanding basic high security enterprise..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#SoftwareAdvice___3517207)

VR

Verified Reviewer

Business Development Representative

> "I really like the real time monitoring and remote management."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6242498)

RM

Roger M.

VP, COO

> "There are things that are limiting like the dashboard functionality, reporting, customer portal options,..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2780244)

MA

Mark A.

Director of Business Development

> "Setup was straightforward, CW has a great implementation team that works with your schedule and dives into the..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6062150)

Mitesh P.

Senior Executive Business Operations

> "Biggest con is there Help Desk Support system."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6215050)

MT

Micheal T.

Marketing Director

> "ConnectWise PSA makes work easier for us."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6282088)

Jason M.

Sales Manager

> "The CRM function and lack of proper Marketing capabilities"

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4052519)

AV

ASHLEY V.

Office Manager

> "Overall, I enjoyed using ConnectWise for all our client's needs."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6635406)

DB

Deborah B.

Quoting & Procurement

> "Tier 1 support is often very unhelpful, and it takes a while to get to Tier 2 sometimes."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3610861)

MT

Marek T.

CEO

> "With its continuous updates and support, ConnectWise PSA proved to be a valuable asset in managing and growing..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4792940)

CW

Christopher W.

IT manager

> "The administrative & management of the software is broken up in a way that can be confusing as well."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3608917)

CH

Christopher H.

Systems Engineer

> "I like how ConnectWise integrates other systems and applications to help keep lots of things in less windows."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5044613)

DB

Deborah B.

Quoting & Procurement

> "The KB is very basic and not ideal for an MSP. "

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3610861)

SG

Shaun G.

Manager, Managed IT

> "It's designed to be used by businesses like ours and meets nearly all our requirements without needing to be..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4815546)

PJ

Phil J.

CEO

> "If you have a billing question or issue, nobody there takes responsibility for it."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3814179)

AV

ASHLEY V.

Office Manager

> "I enjoyed the ease of the navigating through the site."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6635406)

BB

Brandon B.

VP of Operations

> "Some of the (relatively) newer features and modules, Change Management for example, are not as intuitive as the..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2786682)

VR

Verified Reviewer

Systems Engineer

> "Well known and trusted by my company and MSPs in general"

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6597543)

BH

Brian H.

Escalation Engineer

> "Level 1 support can be laughably bad at times."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3634786)

AS

Alastair S.

Customer Service Specialist

> "That said, we never make the jump because the grass isn't usually any greener and Connectwise PSA does offer so..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4328221)

EM

Emily M.

Communications Manager

> "Set up was a hassle, the user interface looks old, and it was too cluttered and non-customizable."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2898553)

VR

Verified Reviewer

Business Consultant

> "The experience seems a lot more 'complete' and is easy to understand."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4953917)

Angela H.

Office/Purchasing Manager

> "I wish they had had better advice on the setup between Connectwise and Quickbooks as it took a while to get..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2867759)

MW

Malith W.

Senior Systems Consultant

> "It's made my life easier a lot of times."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5085332)

NN

Nicholas N.

IT Project Manager

> "Which is done by the IT person usually first but the chat option can be tiresome sometimes."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3188175)

JD

Joshua D.

Tier 1 Helpdesk Technician

> "I enjoy the simplistic UI and how easy it is to navigate tickets and view everything you need to."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3815697)

Drew H.

Owner

> "Manage really lacks at: CRM/Sales and a few other items."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2787627)

LS

Lawrence S.

R&D Manager

> "The solution overall is great, nothing is perfect and it can most certainly improve on it's quirks."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4840710)

CM

Charlie M.

President

> "Sell way over does the quoting feature (adding in so much functionality, complexity and cost that it is..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2597152)

CW

Christopher W.

IT manager

> "It is scalable in a technical sense since it is cloud based, and it is affordable compared to other solutions."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3608917)

MG

Michael G.

President

> "The canned reported often lack some piece of information that we would like and they are not formatted properly..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2645621)

CA

Chris A.

COO

> "Support is quick and easy to access."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#SoftwareAdvice___5004920)

DP

Danielle P.

Admin Assistant

> "The cost to create a custom report is very high!"

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3006294)

DH

Donna H.

Director of Business Development

> "It provides great information to us and our clients."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4577114)

DL

Darrin L.

Client Engagement Manager

> "The lack of feature enhancements the last few years is noted. Since the sale of CW to Toma Bravo I don't believe..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2777703)

EA

Emily A.

Assistant Technical Services Leader

> "I like how the pages and dashboards are very customizable and views can be shared with the entire company."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2824674)

TS

Terry S.

CEO

> "No phone support"

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2793077)

[View Reviews](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

JS

Jason S.

Service Desk Lead

> "Clean, Crisp interface allowing for easy tracking and the ability to customise the interface to the business..."

[See full review](https://www.capterra.com/p/216733/Vivantio/#Capterra___5032589)

HC

Harrison C.

Network Analysis

> "adding assets cannot be done in bulk, they all have to be added separately"

[See full review](https://www.capterra.com/p/216733/Vivantio/#Capterra___5023593)

KM

Kit M.

Digital Service Delivery Coordinator

> "Vivantio have been a good supplier to work with, and the product has transformed our digital service delivery"

[See full review](https://www.capterra.com/p/216733/Vivantio/#Capterra___6430470)

JS

Jason S.

Service Desk Lead

> "All the way up to full blown server or networking issues."

[See full review](https://www.capterra.com/p/216733/Vivantio/#Capterra___5032589)

CS

Chrysanthos S.

Teacher

> "With Vivantio, businesses can achieve unparalleled service excellence by combining enterprise-level software with..."

[See full review](https://www.capterra.com/p/216733/Vivantio/#Capterra___3637803)

BM

Ben M.

EMM Team Lead

> "The mobile version isn't the easiest to use at the moment."

[See full review](https://www.capterra.com/p/216733/Vivantio/#Capterra___5039271)

BM

Ben M.

EMM Team Lead

> "Alerts and management tools are very useful and it is great and customisable for out needs."

[See full review](https://www.capterra.com/p/216733/Vivantio/#Capterra___5039271)

SL

Sam L.

Project Manager

> "The difference in the admin area to the technician portal is a little bit confusing at times."

[See full review](https://www.capterra.com/p/216733/Vivantio/#Capterra___2801135)

Ashley S.

Documentation Coordinator

> "I like the customization options you have that other products don’t and won’t offer"

[See full review](https://www.capterra.com/p/216733/Vivantio/#Capterra___4217958)

PAN

Polly Ann N.

Software QA Analyst

> "The set up is very dependent on the Vivantio reps, and the self-help for configuration is not very useful."

[See full review](https://www.capterra.com/p/216733/Vivantio/#Capterra___2788819)

[View Reviews](https://www.capterra.com/p/216733/Vivantio/reviews/)

## User interface

[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)

4.09 (273)

[Vivantio](https://www.capterra.com/p/216733/Vivantio/)

4.30 (178)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

ConnectWise PSA

21/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/107931/ConnectWise-Manage/#features)

Vivantio

Top features

28/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/216733/Vivantio/#features)

### Recognition

No recognitions have been awarded to ConnectWise PSA

No recognitions have been awarded to Vivantio

### Deployment & support

ConnectWise PSA

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Vivantio

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

ConnectWise PSA

-   By ConnectWise
-   Located in United States
-   Founded in 1982

Vivantio

-   By Vivantio
-   Located in United States
-   Founded in 2005

## Popular Comparisons

[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.09 (273)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

vs

[N-central](https://www.capterra.com/p/13803/N-central/)[4.12 (195)](https://www.capterra.com/p/13803/N-central/reviews/)

Contact vendor for pricing

Price

$1.75

4.1

Features

4.2

3.7

Ease of Use

3.9

[View full comparison](https://www.capterra.com/compare/13803-107931/N-central-vs-ConnectWise-Manage)

[Vivantio](https://www.capterra.com/p/216733/Vivantio/)[4.30 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/)

vs

[Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/)

$59/month

Price

Contact vendor for pricing

4.2

Features

4.7

4.2

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/180609-216733/Action1-RMM-vs-Vivantio)

[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.09 (273)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

vs

[N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[4.29 (194)](https://www.capterra.com/p/163344/N-sight/reviews/)

Contact vendor for pricing

Price

$99/month

4.1

Features

4.2

3.7

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/107931-163344/ConnectWise-Manage-vs-N-sight)

[Vivantio](https://www.capterra.com/p/216733/Vivantio/)[4.30 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/)

vs

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

$59/month

Price

$25/month

4.2

Features

4.7

4.2

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/202528-216733/Milvus-vs-Vivantio)

[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.09 (273)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

vs

[IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.65 (331)](https://www.capterra.com/p/170401/ITGlue/reviews/)

Contact vendor for pricing

Price

$29/month

4.1

Features

4.5

3.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/107931-170401/ConnectWise-Manage-vs-ITGlue)

[Vivantio](https://www.capterra.com/p/216733/Vivantio/)[4.30 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/)

vs

[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

$59/month

Price

$20/month

4.2

Features

4.5

4.2

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/216733-227102/Vivantio-vs-JIRA-Service-Management)

[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.09 (273)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

vs

[Syncro](https://www.capterra.com/p/207618/Syncro/)[4.62 (147)](https://www.capterra.com/p/207618/Syncro/reviews/)

Contact vendor for pricing

Price

$129/month

4.1

Features

4.4

3.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/107931-207618/ConnectWise-Manage-vs-Syncro)

[Vivantio](https://www.capterra.com/p/216733/Vivantio/)[4.30 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/)

vs

[baramundi Management Suite](https://www.capterra.com/p/177946/baramundi-Management-Suite/)[4.63 (140)](https://www.capterra.com/p/177946/baramundi-Management-Suite/reviews/)

$59/month

Price

$1/month

4.2

Features

4.5

4.2

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/177946-216733/baramundi-Management-Suite-vs-Vivantio)

[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.09 (273)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

vs

[Atera](https://www.capterra.com/p/144309/Atera/)[4.55 (446)](https://www.capterra.com/p/144309/Atera/reviews/)

Contact vendor for pricing

Price

$129/month

4.1

Features

4.3

3.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/107931-144309/ConnectWise-Manage-vs-Atera)

[Vivantio](https://www.capterra.com/p/216733/Vivantio/)[4.30 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/)

vs

[Atera](https://www.capterra.com/p/144309/Atera/)[4.55 (446)](https://www.capterra.com/p/144309/Atera/reviews/)

$59/month

Price

$129/month

4.2

Features

4.3

4.2

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/144309-216733/Atera-vs-Vivantio)

[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.09 (273)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

vs

[Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/)

Contact vendor for pricing

Price

$67/month

4.1

Features

4.5

3.7

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/107931-141792/ConnectWise-Manage-vs-Pulseway)

[Vivantio](https://www.capterra.com/p/216733/Vivantio/)[4.30 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/)

vs

[Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/)

$59/month

Price

$67/month

4.2

Features

4.5

4.2

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/141792-216733/Pulseway-vs-Vivantio)