# Compare ConnectWise PSA vs Autotask PSA 2026 | Capterra > Unsure of what to choose? Check Capterra to compare ConnectWise PSA and Autotask PSA based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/107931-223239/ConnectWise-Manage-vs-Autotask-PSA --- # ConnectWise PSA vs Autotask PSA Features and Cost Comparison Last updated May 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ConnectWise PSAAutotask PSA2/4 selected [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.1 (275)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/) [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.2 (156)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) [## ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.1 (275)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/) Starting Price Contact vendor Value-for-Money 3.8 Functionality 4.1 Ease of Use 3.7 Customer Service 3.7 Reviews Sentiment Based on [275 reviews](#user-reviews) Positive 217 Neutral 38 Negative 20 [## Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.2 (156)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) Starting Price Contact vendor Value-for-Money 4 Functionality 4.2 Ease of Use 3.9 Customer Service 4.1 Reviews Sentiment Based on [156 reviews](#user-reviews) Positive 128 Neutral 22 Negative 6 ## Not a match? 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Best for Not provided by vendor ## User reviews Pros & cons JF Jake F. Second Line Sysadmin > "The level of customization allows tickets to be managed efficiently, making categorization, prioritization, and..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7061504) JF Jake F. Second Line Sysadmin > "Additionally, many ticket options, such as ticket types and classifications, must be created manually, which can be..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7061504) JC Julee C. VP Client Services > "It enables us to efficiently manage client requests, deliver timely support, and create documentation that not only..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7008883) DT Danny T. VP of Operations > "Too many lurched products that were bolted on and not natively integrated." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7062078) DD Derek D. vCIO > "I like that ConnectWise PSA brings everything into one place, tickets, time tracking, projects, and billing." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6807662) DT Danny T. VP of Operations > "SOC team doesn’t use the PSA ticketing system at all." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7062078) JC Julee C. VP Client Services > "By moving to CW PSA, we were able to simplify our support department needs and ensure that we can consistently..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7008883) TB Thomas B. Risk and Compliance Consultant > "Also, if you are not hosting the instance yourself, getting backups is a real challenge." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6821304) JJ Joshua J. Director > "Workflows can do a lot, aligns to ITIL, can be built in a flexible way to support the needs of the business." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6831849) VR Verified Reviewer Help Desk Manager > "It looks really old and doesnt seem to have every really gone through a design change." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7053912) EW Eileen W. Senior Business Analyst > "It has many integrations across many softwares and highly customizable." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7119066) David H. Account Manager > "I find the program difficult for new hires to "jump in" on. " [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7016201) JC Julee C. VP Client Services > "We have been using PSA for nearly 13 years, and it has transformed the way we manage our business by consolidating..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7008883) VR Verified Reviewer Network and System Engineer > "Some of the integrations were not very meaningful." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6814440) DD Derek D. vCIO > "It helped us stay organized and improved our workflows, but there’s definitely room for improvement in areas like..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6807662) AJ Andrew J. NOC Lead > "there are aspects like pods that you can't control granularly on tickets." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6803774) VR Verified Reviewer Help Desk Manager > "Its very easy to navigate, its intuitive and workflow rules or other items inside the system are very customizable." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7053912) KP Kayli P. Office Manager > "I find that ConnectWise PSA makes more problems than helps with the companies finances." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6794441) TB Thomas B. Risk and Compliance Consultant > "Connectwise support has also been one of the better supports in the MSP space." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6821304) FP Fernando P. Administrative > "The interface can be a bit overwhelming and takes time to get used to." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6445409) TB Thomas B. Risk and Compliance Consultant > "Tickets done in a way that makes sense with time tracking that is easy to use for the whole IT staff. " [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6821304) SY Seth Y. President > "This year, I made a regrettable decision: we transitioned our entire tech stack to ConnectWise, moving away from..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5050105) TW Tina W. Technician > "It has been one of the easiest in-office norms to acclimate to." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7061724) MA Mark A. Director of Business Development > "Integration with other customers' ticketing system is not available natively and requires costly 3rd party tools." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6062150) DD Derek D. vCIO > "It helped us stay organized and save time with its automation features." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6807662) FB Fran B. Business Development > "There are some issues with latency and ability to use product services when updates have been released." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5090168) CK Cassie K. Owner, PSA Consultant > "I've helped hundreds of MSPs find the value in their PSA by configuring it in the best way possible for their..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6584764) AV ASHLEY V. Office Manager > "The cost was a little high in my opinion." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6635406) VR Verified Reviewer Owner > "The software's automation features have saved me time, allowing me to focus on growing my business." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6317389) AJ Andrew J. NOC Lead > "complicated and outdated." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6803774) DD Derek D. vCIO > "Overall, ConnectWise PSA has been a solid tool for managing our IT services." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6807662) AP Andrew P. It operations manager > "The overcomplicated backend." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6806177) AZ Ana Z. It Administrative > "The intuitive interface and robust features make managing projects and clients a breeze." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6444533) AY Aleksandr Y. Chief Operation Officer > "Their billing structure, long contracts, and lack of a real partnership approach." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5082622) EW Eileen W. Senior Business Analyst > "If setup correctly it's a powerful tool! " [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7119066) AY Aleksandr Y. Chief Operation Officer > "They made several accounting mistakes internally and tried to get me to pay for their mistakes." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5082622) JP Jason P. Consultant > "Easy to use, simple learning curve in terms of configuration/implementation, godd support, great knowledgebase..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#SoftwareAdvice___6593530) VR Verified Reviewer Business Consultant > "You need to signup to trial different products which is slightly annoying." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4953917) TB Thomas B. Risk and Compliance Consultant > "It was my day to day work management platform and I have had very little complaints. " [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6821304) ST Serkan T. Senior Systems Engineer > "i dont know where to start, horrible support, arrogant technicians, you also need to fix the problem that they have..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#SoftwareAdvice___4869021) MT Marek T. CEO > "The platform's extensive range of features and functionalities provided a robust solution for managing my business..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4792940) JD Joshua D. Tier 1 Helpdesk Technician > "The format of the notes when there is a long email chain can become cumbersome to parse through as well." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3815697) CK Cassie K. Owner, PSA Consultant > "I like how focused ConnectWise PSA is around finance reporting." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6584764) DC Daryl C. SVP, CTO > "Implementation, support and security teams are incapable of understanding basic high security enterprise..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#SoftwareAdvice___3517207) MA Mark A. Director of Business Development > "Setup was straightforward, CW has a great implementation team that works with your schedule and dives into the areas..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6062150) Mitesh P. Senior Executive Business Operations > "Biggest con is there Help Desk Support system." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6215050) AV ASHLEY V. Office Manager > "Overall, I enjoyed using ConnectWise for all our client's needs." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6635406) Jason M. Sales Manager > "The CRM function and lack of proper Marketing capabilities" [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4052519) MT Marek T. CEO > "With its continuous updates and support, ConnectWise PSA proved to be a valuable asset in managing and growing my..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4792940) DB Deborah B. Quoting & Procurement > "Tier 1 support is often very unhelpful, and it takes a while to get to Tier 2 sometimes." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3610861) CH Christopher H. Systems Engineer > "I like how ConnectWise integrates other systems and applications to help keep lots of things in less windows." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5044613) CW Christopher W. IT manager > "The administrative & management of the software is broken up in a way that can be confusing as well." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3608917) SG Shaun G. Manager, Managed IT > "It's designed to be used by businesses like ours and meets nearly all our requirements without needing to be heavy..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4815546) DB Deborah B. Quoting & Procurement > "The KB is very basic and not ideal for an MSP. " [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3610861) AV ASHLEY V. Office Manager > "I enjoyed the ease of the navigating through the site." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6635406) PJ Phil J. CEO > "If you have a billing question or issue, nobody there takes responsibility for it." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3814179) VR Verified Reviewer Systems Engineer > "Well known and trusted by my company and MSPs in general" [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6597543) BH Brian H. Escalation Engineer > "Level 1 support can be laughably bad at times." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3634786) VR Verified Reviewer Business Development Representative > "I really like the real time monitoring and remote management." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6242498) RM Roger M. VP, COO > "There are things that are limiting like the dashboard functionality, reporting, customer portal options, knowledge..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2780244) MT Micheal T. Marketing Director > "ConnectWise PSA makes work easier for us." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6282088) EM Emily M. Communications Manager > "Set up was a hassle, the user interface looks old, and it was too cluttered and non-customizable." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2898553) AS Alastair S. Customer Service Specialist > "That said, we never make the jump because the grass isn't usually any greener and Connectwise PSA does offer so much..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4328221) Angela H. Office/Purchasing Manager > "I wish they had had better advice on the setup between Connectwise and Quickbooks as it took a while to get things..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2867759) VR Verified Reviewer Business Consultant > "The experience seems a lot more 'complete' and is easy to understand." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4953917) NN Nicholas N. IT Project Manager > "Which is done by the IT person usually first but the chat option can be tiresome sometimes." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3188175) MW Malith W. Senior Systems Consultant > "It's made my life easier a lot of times." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5085332) CM Charlie M. President > "Sell way over does the quoting feature (adding in so much functionality, complexity and cost that it is prohibitive..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2597152) JD Joshua D. Tier 1 Helpdesk Technician > "I enjoy the simplistic UI and how easy it is to navigate tickets and view everything you need to." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3815697) MG Michael G. President > "The canned reported often lack some piece of information that we would like and they are not formatted properly to..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2645621) LS Lawrence S. R&D Manager > "The solution overall is great, nothing is perfect and it can most certainly improve on it's quirks." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4840710) BB Brandon B. VP of Operations > "Some of the (relatively) newer features and modules, Change Management for example, are not as intuitive as the..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2786682) CW Christopher W. IT manager > "It is scalable in a technical sense since it is cloud based, and it is affordable compared to other solutions." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3608917) DP Danielle P. Admin Assistant > "The cost to create a custom report is very high!" [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3006294) CA Chris A. COO > "Support is quick and easy to access." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#SoftwareAdvice___5004920) DL Darrin L. Client Engagement Manager > "The lack of feature enhancements the last few years is noted. Since the sale of CW to Toma Bravo I don't believe the..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2777703) DH Donna H. Director of Business Development > "It provides great information to us and our clients." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4577114) FoB François B. Architect DBA > "The visual interface is in need of an overhaul, it is cluttered and not particularly user-friendly. " [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2316306) Gary G. Service Team Lead & Dispatcher > "Everything from making tickets to creating projects, contact lists, statistics, sales, etc. If you can remember it..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2761873) MH Michael H. President > "The one thing we could not get past was our struggle to regain the efficiency we had prior to using ConnectWise..." [See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2170555) [View Reviews](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/) JJ Jacques J. Director > "Autotask PSA allows me to manage support tickets, company contracts, and client communication all within a single..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004839) DR Denuka R. Operations Manager > "The UI feels dated in places, and some screens aren’t as intuitive as they could be, especially when you’re moving..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054857) SJ Simon J. Senior System Engineer > "Autotask PSA streamlines service delivery with great ticket automation, solid reporting, and seamless billing." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6840326) JJ Jacques J. Director > "In addition, the lack of native integration with Xero Online accounting is a missed opportunity, especially for..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004839) DR Denuka R. Operations Manager > "What I liked most about Autotask PSA is how well it integrates different parts of the business into one platform." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054857) DR Denuka R. Operations Manager > "It works, but it doesn’t always feel smooth, and sometimes you spend more time trying to clean up the layout than..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054857) DR Denuka R. Operations Manager > "My overall experience with Autotask PSA has been very good. Once everything was configured to suit the business, it..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054857) DM David M. Support Engineer > "Doesn't link well with the inventory of computers. " [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054535) SS Shawn S. Senior Systems Administrator > "We were starting to outgrow and hit limitations of BMS, but now that we are using Autotask we feel we have a PSA..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6827576) DM David M. Support Engineer > "The invoice designer is not awesome. " [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054535) JJ Jacques J. Director > "Its contract management functionality is unmatched and absolutely essential for MSPs handling multiple Microsoft..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004839) KS Koos S. CTO > "Before Kaseya acquired Autotask it was very slow at times and looked old, but that's part of the past." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004812) RG Randy G. AVP - Systems Administrator > "Additionally, it highlights issues and allows us to address them more quickly while also helping us track our work." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6813581) DG David G. Technicien > "There are many visual and textual elements that pollute the display because they are useless." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778) JJ Jacques J. Director > "I also appreciate how customisable the platform is, especially when configuring ticket and company views to match..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004839) IB Isaac B. Intern Sales Responsible > "The UI/UX should be improved, because a lot of actions a user has to take doesn't make any sense (for example : a..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4964317) DM David M. Support Engineer > "It has been a learning curve for our very small shop. But we couldn't live without it now. " [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054535) JK Jeremey K. Operations Director > "I am just comparing it to Teamwork Desk(More of a ticketing system than actual PSA), but out of the box, Autotask..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4808154) BC Brian C. Support Manager > "I also love the ability to customize ticket templates and place valuable related data like related ITGlue articles..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4829537) IB Isaac B. Intern Sales Responsible > "Implantations and Integrations are hard, sales process isn't logical and I even had to patch some intern process to..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4964317) PM Philip M. Director of Professional Services > "How well it matched our ticketing process and improved capabilities. " [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004811) Kevin H. Head of Projects > "The project management features in Autotask still feel neglected and lack many features now considered to be basic..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4871744) VL Vince L. Director Application Development > "Overall it is a great system and once gotten used to it and adhering to the configurations and setups of companies..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6631364) DG David G. Technicien > "Smartphone app even worse than the web version" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778) SB Steven B. Service Delivery Manager > "The online chat support staff were both knowledgeable and accessible during regular business hours in New Zealand..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4966985) DG David G. Technicien > "Not ergonomic" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778) Ravi B. CEO > "We're able to leverage heavily ticket automation in autotask resulting in a very high revenue per technical..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___5016607) FO Francis O. Cloud Infrastructure Engineer > "Unable to search keywords on the application and get results" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4808079) BP Brittany P. Desktop Support Technician > "I have used multiple PSA resources and this is by far my favorite." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6699423) Kevin H. Head of Projects > "The user interface is outdated which can make the platform difficult to use and configure." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4871744) IB Isaac B. Intern Sales Responsible > "As a PSA system, Autotask is working wonderfully for its ticketing system and contract management." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4964317) Kevin H. Head of Projects > "The procurement section is also cumbersome and lacks the flexibility needed by most businesses." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4871744) Kevin H. Head of Projects > "We use APIs to solve problems that can't be solved inside Autotask." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4871744) Jamie G. IT Manager > "When the options aren't customisable at all it really does hinder you." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4970625) MW Monica W. Project Manager III > "Easy to access data and features. " [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7005216) NF Nick F. Customer Success Specialist > "Integration with Quickbooks online does not work as hoped for" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4966763) MW Monica W. Project Manager III > "Easy to develop and generate reports." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7005216) JS Jordan S. Quality Assurance Manager > "It can be cumbersome to find exactly where to adjust something on the backend." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6062961) RP Rahul P. PreSales Solution Consultant > "Centralized business operations management tool which can increase your productivity and profitability." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4964188) ID Ivan D. Managing Partner > "There is the risk of losing yourself customizating worflows and tickets with a lot of detail, to later realize a..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4478621) Kavindu Githsara K. System Specialist > "The centralization of data, scheduling, resource management, and integration capabilities are all great features..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4667339) DG David G. Technicien > "Not intuitive" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778) Kevin H. Head of Projects > "Autotask is infinitely customisable so almost any business problem can be solved." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4871744) DG David G. Technicien > "Not user friendly" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778) JS Jordan S. Quality Assurance Manager > "The overall presentation, use and customization of Autotask is what I appreciate most." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6062961) SC Samson C. Operations Manager > "Billing integration can be flaky at times and needs work in our option" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3698936) RP Rob P. CEO > "We manage our customer contacts and tickets through the system and after initial setup it has been easy and problem..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3612601) VR Verified Reviewer President > "The KB section makes it hard to add images." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3533992) EH Ewan H. Senior Solutions Consultant > "It's been fantastic for managing service desk requests and incidents." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___5062766) RP Rob P. CEO > "They changed to a dashboard system at login and frankly it is not that useful to us." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3612601) VK Victor K. Systems Administrator > "What I like most about the Autotask PSA is the workflow rules." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6022857) VR Verified Reviewer President > "The design feels dated and not as intuitive as other solutions we've tried and in spite of several new releases,..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___2959252) JO Joshua O. Infrastructure Engineer > "This is one of the best IT service management I have used so far, very easy to use." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6508357) VR Verified Reviewer Consultant > "Little bit confusing at the begining. But soon I catch it up." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3540649) CH Chris H. General Manager > "You can manage all aspects of an MSP business here with billing integrations available to close the loop." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3566387) SA Sunil A. President > "Does not provide a good Calendar view for Work distribution and management (It is crucial)" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#SoftwareAdvice___3189860) YB Yvonne B. Service Co-Ordinator > "I absolutely love AutoTask - it's easy to work with and manage tickets effectively." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6129405) VR Verified Reviewer President > "Hard to use." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3533992) ID Ivan D. Managing Partner > "It allows us to reflect our specific needs on the app, and avoid mistakes." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4478621) JD Joe D. President > "Horrible" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3433540) IB Isaac B. Intern Sales Responsible > "Ticketing system is working woderfully." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4964317) MR Mahesh R. Assistant Manager - Service Delivery > "The report generation is a little slow sometimes." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___2539590) SC Samson C. Operations Manager > "Very customisable needs a lot of setup but once you have it to your liking it great, saves us lots of time as a..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3698936) TS Tyler S. CEO > "The worst support out of any software/service we use." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___2690116) [View Reviews](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) ## User interface [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) 4.09 (275) [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) 4.22 (156) ### Features ConnectWise PSA Top features 31/44 - Active Directory Integration - Activity Tracking - AI Copilot - Alerts/Notifications - Anti Virus - API - Audit Trail - Backup and Recovery - Billing & Invoicing - Build Automation - Compliance Management - Configuration Management - Contract/License Management - CRM - Customizable Reports - Dashboard - Endpoint Protection - Event Logs - Generative AI - Help Desk Management - Inventory Management - Issue Management - IT Asset Tracking - Maintenance Scheduling - Mobile Device Management - Network Monitoring - Patch Management - Performance Metrics - Policy Management - Real-Time Analytics - Real-Time Reporting - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Scheduling - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Support Ticket Management - Task Management - Third-Party Integrations - Vendor Management - Workflow Management [See all features](https://www.capterra.com/p/107931/ConnectWise-Manage/#features) Autotask PSA 29/44 - Active Directory Integration - Activity Tracking - AI Copilot - Alerts/Notifications - Anti Virus - API - Audit Trail - Backup and Recovery - Billing & Invoicing - Build Automation - Compliance Management - Configuration Management - Contract/License Management - CRM - Customizable Reports - Dashboard - Endpoint Protection - Event Logs - Generative AI - Help Desk Management - Inventory Management - Issue Management - IT Asset Tracking - Maintenance Scheduling - Mobile Device Management - Network Monitoring - Patch Management - Performance Metrics - Policy Management - Real-Time Analytics - Real-Time Reporting - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Scheduling - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Support Ticket Management - Task Management - Third-Party Integrations - Vendor Management - Workflow Management [See all features](https://www.capterra.com/p/223239/Autotask-PSA/#features) ### Recognition ConnectWise PSA is recognized as a top-rated tool in 5 Capterra Shortlist reports No recognitions have been awarded to Autotask PSA ### Deployment & support ConnectWise PSA Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Autotask PSA Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details ConnectWise PSA - By ConnectWise - Located in United States - Founded in 1982 Autotask PSA - By Kaseya - Located in United States - Founded in 2004 ## Popular Comparisons [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.09 (275)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/) vs [N-central](https://www.capterra.com/p/13803/N-central/)[4.16 (251)](https://www.capterra.com/p/13803/N-central/reviews/) Contact vendor for pricing Price $1.75 4.1 Features 4.2 3.7 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/13803-107931/N-central-vs-ConnectWise-Manage) [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.22 (156)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) vs [N-central](https://www.capterra.com/p/13803/N-central/)[4.16 (251)](https://www.capterra.com/p/13803/N-central/reviews/) Contact vendor for pricing Price $1.75 4.2 Features 4.2 3.9 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/13803-223239/N-central-vs-Autotask-PSA) [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.09 (275)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/) vs [N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[4.29 (195)](https://www.capterra.com/p/163344/N-sight/reviews/) Contact vendor for pricing Price $99/month 4.1 Features 4.2 3.7 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/107931-163344/ConnectWise-Manage-vs-N-sight) [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.22 (156)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) vs [N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[4.29 (195)](https://www.capterra.com/p/163344/N-sight/reviews/) Contact vendor for pricing Price $99/month 4.2 Features 4.2 3.9 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/163344-223239/N-sight-vs-Autotask-PSA) [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.09 (275)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/) vs [Syncro](https://www.capterra.com/p/207618/Syncro/)[4.62 (148)](https://www.capterra.com/p/207618/Syncro/reviews/) Contact vendor for pricing Price $129/month 4.1 Features 4.4 3.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/107931-207618/ConnectWise-Manage-vs-Syncro) [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.22 (156)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) vs [Syncro](https://www.capterra.com/p/207618/Syncro/)[4.62 (148)](https://www.capterra.com/p/207618/Syncro/reviews/) Contact vendor for pricing Price $129/month 4.2 Features 4.4 3.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/207618-223239/Syncro-vs-Autotask-PSA) [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.09 (275)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/) vs [IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.65 (331)](https://www.capterra.com/p/170401/ITGlue/reviews/) Contact vendor for pricing Price $29/month 4.1 Features 4.5 3.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/107931-170401/ConnectWise-Manage-vs-ITGlue) [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.22 (156)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) vs [IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.65 (331)](https://www.capterra.com/p/170401/ITGlue/reviews/) Contact vendor for pricing Price $29/month 4.2 Features 4.5 3.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/170401-223239/ITGlue-vs-Autotask-PSA) [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.09 (275)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/) vs [Atera](https://www.capterra.com/p/144309/Atera/)[4.54 (448)](https://www.capterra.com/p/144309/Atera/reviews/) Contact vendor for pricing Price $129/month 4.1 Features 4.3 3.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/107931-144309/ConnectWise-Manage-vs-Atera) [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.22 (156)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) vs [Atera](https://www.capterra.com/p/144309/Atera/)[4.54 (448)](https://www.capterra.com/p/144309/Atera/reviews/) Contact vendor for pricing Price $129/month 4.2 Features 4.3 3.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144309-223239/Atera-vs-Autotask-PSA) [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.09 (275)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/) vs [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) Contact vendor for pricing Price $67/month 4.1 Features 4.5 3.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/107931-141792/ConnectWise-Manage-vs-Pulseway) [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.22 (156)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) vs [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.73 (288)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.2 Features 4.5 3.9 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/184229-223239/NinjaOne-vs-Autotask-PSA)