# Compare ConnectWise PSA vs LogMeIn Resolve 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare ConnectWise PSA and LogMeIn Resolve based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/107931-249584/ConnectWise-Manage-vs-GoTo-Resolve

---

# ConnectWise PSA vs LogMeIn Resolve Features and Cost Comparison

Last updated April 1st, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

ConnectWise PSALogMeIn Resolve2/4 selected

[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.1 (273)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

[LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)[4.4 (214)](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/)

[## ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.1 (273)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.8

Functionality

4.1

Ease of Use

3.7

Customer Service

3.7

Reviews Sentiment

Based on [273 reviews](#user-reviews)

Positive

216

Neutral

37

Negative

20

[## LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)[4.4 (214)](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/)

Starting Price

$29.00/month

Value-for-Money

4.3

Functionality

4.4

Ease of Use

4.5

Customer Service

4.2

Reviews Sentiment

Based on [214 reviews](#user-reviews)

Positive

192

Neutral

16

Negative

6

## Not a match? Find software alternatives tailored to your priorities.

These software suggestions are similar to those you’re currently comparing.

Highest Rated

### ISL Light

4.7 (779)

* * *

Starting Price

$34.90

Other,Per Month

Free Trial

Free Version

* * *

User rating

99%

of reviewers  
rated it above 4 stars

* * *

### SysAid

4.5 (511)

* * *

Starting Price

Contact vendor for pricing

Free Trial

Free Version

* * *

User rating

92%

of reviewers  
rated it above 4 stars

* * *

### Zoho Desk

4.5 (2,211)

* * *

Starting Price

$20.00

Per User,Per Month

Free Trial

Free Version

* * *

User rating

94%

of reviewers  
rated it above 4 stars

* * *

### Zoho Assist

4.7 (1,369)

* * *

Starting Price

₹480.00

Flat Rate,Per Month

Free Trial

Free Version

* * *

User rating

97%

of reviewers  
rated it above 4 stars

* * *

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 4,595 reviews from help desk software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

66%Fit

Missing features

Feature ratings

Ticket Management

4.4

Real-Time Notifications

3.5

Customizable Fields

NA

Third-Party Integrations

5.0

Reporting/Analytics

2.8

68%Fit

Missing features

Feature ratings

Ticket Management

4.0

Real-Time Notifications

4.2

Customizable Fields

4.0

Third-Party Integrations

NA

Reporting/Analytics

4.3

User satisfaction

User satisfaction

4.1

User reviews[273](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

Ease of use

3.7

Functionality

4.1

Value for money

3.8

Customer support

3.7

User satisfaction

4.4

User reviews[214](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/)

Ease of use

4.5

Functionality

4.4

Value for money

4.3

Customer support

4.2

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$29Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Made for companies that sell, service, and support technology- from managed service providers and cloud service providers to managed print, VOIP, VARs.

Best for

LogMeIn Resolve is a cloud-based IT support and management software built for SMBs.

## User reviews

Pros & cons

JF

Jake F.

Second Line Sysadmin

> "The level of customization allows tickets to be managed efficiently, making categorization, prioritization, and..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7061504)

JF

Jake F.

Second Line Sysadmin

> "Additionally, many ticket options, such as ticket types and classifications, must be created manually, which can..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7061504)

JC

Julee C.

VP Client Services

> "It enables us to efficiently manage client requests, deliver timely support, and create documentation that not..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7008883)

DT

Danny T.

VP of Operations

> "Too many lurched products that were bolted on and not natively integrated."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7062078)

DD

Derek D.

vCIO

> "I like that ConnectWise PSA brings everything into one place, tickets, time tracking, projects, and billing."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6807662)

DT

Danny T.

VP of Operations

> "SOC team doesn’t use the PSA ticketing system at all."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7062078)

JC

Julee C.

VP Client Services

> "By moving to CW PSA, we were able to simplify our support department needs and ensure that we can consistently..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7008883)

TB

Thomas B.

Risk and Compliance Consultant

> "Also, if you are not hosting the instance yourself, getting backups is a real challenge."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6821304)

JJ

Joshua J.

Director

> "Workflows can do a lot, aligns to ITIL, can be built in a flexible way to support the needs of the business."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6831849)

VR

Verified Reviewer

Help Desk Manager

> "It looks really old and doesnt seem to have every really gone through a design change."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7053912)

EW

Eileen W.

Senior Business Analyst

> "It has many integrations across many softwares and highly customizable."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7119066)

AJ

Andrew J.

NOC Lead

> "there are aspects like pods that you can't control granularly on tickets."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6803774)

JC

Julee C.

VP Client Services

> "We have been using PSA for nearly 13 years, and it has transformed the way we manage our business by..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7008883)

KP

Kayli P.

Office Manager

> "I find that ConnectWise PSA makes more problems than helps with the companies finances."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6794441)

DD

Derek D.

vCIO

> "It helped us stay organized and improved our workflows, but there’s definitely room for improvement in areas..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6807662)

David H.

Account Manager

> "I find the program difficult for new hires to "jump in" on. "

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7016201)

VR

Verified Reviewer

Help Desk Manager

> "Its very easy to navigate, its intuitive and workflow rules or other items inside the system are very..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7053912)

VR

Verified Reviewer

Network and System Engineer

> "Some of the integrations were not very meaningful."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6814440)

TB

Thomas B.

Risk and Compliance Consultant

> "Connectwise support has also been one of the better supports in the MSP space."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6821304)

FP

Fernando P.

Administrative

> "The interface can be a bit overwhelming and takes time to get used to."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6445409)

TB

Thomas B.

Risk and Compliance Consultant

> "Tickets done in a way that makes sense with time tracking that is easy to use for the whole IT staff. "

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6821304)

AJ

Andrew J.

NOC Lead

> "complicated and outdated."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6803774)

TW

Tina W.

Technician

> "It has been one of the easiest in-office norms to acclimate to."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7061724)

AP

Andrew P.

It operations manager

> "The overcomplicated backend."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6806177)

DD

Derek D.

vCIO

> "It helped us stay organized and save time with its automation features."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6807662)

SY

Seth Y.

President

> "This year, I made a regrettable decision: we transitioned our entire tech stack to ConnectWise, moving away from..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5050105)

CK

Cassie K.

Owner, PSA Consultant

> "I've helped hundreds of MSPs find the value in their PSA by configuring it in the best way possible for their..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6584764)

MA

Mark A.

Director of Business Development

> "Integration with other customers' ticketing system is not available natively and requires costly 3rd party tools."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6062150)

VR

Verified Reviewer

Owner

> "The software's automation features have saved me time, allowing me to focus on growing my business."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6317389)

FB

Fran B.

Business Development

> "There are some issues with latency and ability to use product services when updates have been released."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5090168)

DD

Derek D.

vCIO

> "Overall, ConnectWise PSA has been a solid tool for managing our IT services."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6807662)

AV

ASHLEY V.

Office Manager

> "The cost was a little high in my opinion."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6635406)

AZ

Ana Z.

It Administrative

> "The intuitive interface and robust features make managing projects and clients a breeze."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6444533)

AY

Aleksandr Y.

Chief Operation Officer

> "Their billing structure, long contracts, and lack of a real partnership approach."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5082622)

EW

Eileen W.

Senior Business Analyst

> "If setup correctly it's a powerful tool! "

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7119066)

AY

Aleksandr Y.

Chief Operation Officer

> "They made several accounting mistakes internally and tried to get me to pay for their mistakes."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5082622)

JP

Jason P.

Consultant

> "Easy to use, simple learning curve in terms of configuration/implementation, godd support, great knowledgebase..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#SoftwareAdvice___6593530)

VR

Verified Reviewer

Business Consultant

> "You need to signup to trial different products which is slightly annoying."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4953917)

TB

Thomas B.

Risk and Compliance Consultant

> "It was my day to day work management platform and I have had very little complaints. "

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6821304)

ST

Serkan T.

Senior Systems Engineer

> "i dont know where to start, horrible support, arrogant technicians, you also need to fix the problem that they..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#SoftwareAdvice___4869021)

MT

Marek T.

CEO

> "The platform's extensive range of features and functionalities provided a robust solution for managing my..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4792940)

JD

Joshua D.

Tier 1 Helpdesk Technician

> "The format of the notes when there is a long email chain can become cumbersome to parse through as well."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3815697)

CK

Cassie K.

Owner, PSA Consultant

> "I like how focused ConnectWise PSA is around finance reporting."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6584764)

DC

Daryl C.

SVP, CTO

> "Implementation, support and security teams are incapable of understanding basic high security enterprise..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#SoftwareAdvice___3517207)

VR

Verified Reviewer

Business Development Representative

> "I really like the real time monitoring and remote management."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6242498)

RM

Roger M.

VP, COO

> "There are things that are limiting like the dashboard functionality, reporting, customer portal options,..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2780244)

MA

Mark A.

Director of Business Development

> "Setup was straightforward, CW has a great implementation team that works with your schedule and dives into the..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6062150)

Mitesh P.

Senior Executive Business Operations

> "Biggest con is there Help Desk Support system."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6215050)

MT

Micheal T.

Marketing Director

> "ConnectWise PSA makes work easier for us."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6282088)

Jason M.

Sales Manager

> "The CRM function and lack of proper Marketing capabilities"

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4052519)

AV

ASHLEY V.

Office Manager

> "Overall, I enjoyed using ConnectWise for all our client's needs."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6635406)

DB

Deborah B.

Quoting & Procurement

> "Tier 1 support is often very unhelpful, and it takes a while to get to Tier 2 sometimes."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3610861)

MT

Marek T.

CEO

> "With its continuous updates and support, ConnectWise PSA proved to be a valuable asset in managing and growing..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4792940)

CW

Christopher W.

IT manager

> "The administrative & management of the software is broken up in a way that can be confusing as well."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3608917)

CH

Christopher H.

Systems Engineer

> "I like how ConnectWise integrates other systems and applications to help keep lots of things in less windows."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5044613)

DB

Deborah B.

Quoting & Procurement

> "The KB is very basic and not ideal for an MSP. "

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3610861)

SG

Shaun G.

Manager, Managed IT

> "It's designed to be used by businesses like ours and meets nearly all our requirements without needing to be..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4815546)

PJ

Phil J.

CEO

> "If you have a billing question or issue, nobody there takes responsibility for it."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3814179)

AV

ASHLEY V.

Office Manager

> "I enjoyed the ease of the navigating through the site."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6635406)

BB

Brandon B.

VP of Operations

> "Some of the (relatively) newer features and modules, Change Management for example, are not as intuitive as the..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2786682)

VR

Verified Reviewer

Systems Engineer

> "Well known and trusted by my company and MSPs in general"

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6597543)

BH

Brian H.

Escalation Engineer

> "Level 1 support can be laughably bad at times."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3634786)

AS

Alastair S.

Customer Service Specialist

> "That said, we never make the jump because the grass isn't usually any greener and Connectwise PSA does offer so..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4328221)

EM

Emily M.

Communications Manager

> "Set up was a hassle, the user interface looks old, and it was too cluttered and non-customizable."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2898553)

VR

Verified Reviewer

Business Consultant

> "The experience seems a lot more 'complete' and is easy to understand."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4953917)

Angela H.

Office/Purchasing Manager

> "I wish they had had better advice on the setup between Connectwise and Quickbooks as it took a while to get..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2867759)

MW

Malith W.

Senior Systems Consultant

> "It's made my life easier a lot of times."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5085332)

NN

Nicholas N.

IT Project Manager

> "Which is done by the IT person usually first but the chat option can be tiresome sometimes."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3188175)

JD

Joshua D.

Tier 1 Helpdesk Technician

> "I enjoy the simplistic UI and how easy it is to navigate tickets and view everything you need to."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3815697)

Drew H.

Owner

> "Manage really lacks at: CRM/Sales and a few other items."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2787627)

LS

Lawrence S.

R&D Manager

> "The solution overall is great, nothing is perfect and it can most certainly improve on it's quirks."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4840710)

CM

Charlie M.

President

> "Sell way over does the quoting feature (adding in so much functionality, complexity and cost that it is..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2597152)

CW

Christopher W.

IT manager

> "It is scalable in a technical sense since it is cloud based, and it is affordable compared to other solutions."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3608917)

MG

Michael G.

President

> "The canned reported often lack some piece of information that we would like and they are not formatted properly..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2645621)

CA

Chris A.

COO

> "Support is quick and easy to access."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#SoftwareAdvice___5004920)

DP

Danielle P.

Admin Assistant

> "The cost to create a custom report is very high!"

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3006294)

DH

Donna H.

Director of Business Development

> "It provides great information to us and our clients."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4577114)

DL

Darrin L.

Client Engagement Manager

> "The lack of feature enhancements the last few years is noted. Since the sale of CW to Toma Bravo I don't believe..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2777703)

EA

Emily A.

Assistant Technical Services Leader

> "I like how the pages and dashboards are very customizable and views can be shared with the entire company."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2824674)

TS

Terry S.

CEO

> "No phone support"

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2793077)

[View Reviews](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

MT

Marek T.

CEO

> "The integration with knowledge base articles facilitated quick access to relevant information, enabling efficient issue..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4825144)

TB

Tonia B.

Director of IT

> "It often resolves to websites outside of the US and is blocked by the system"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6802591)

RS

Raj S.

President

> "It's intuitive interface and robust file transfers are impressive making it easy to use even for novices."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6796851)

IF

Ian F.

IT Specialist

> "Specifically on Mac, some users need to change the accessibility settings for GoTo in the systems settings, but they do not..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4786012)

AN

Alex N.

System Analysis

> "Having information such as what operating system a computer is running, who is currently logged in, and what the computers..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6066810)

MT

Mark T.

Owner

> "Poor Apple device support."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6652452)

AS

Ankit S.

Applications Engineer

> "The software is built on Citrix's secure, high-performance infrastructure, ensuring that support sessions are fast, stable,..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4763690)

SB

Steve B.

Director

> "We have also found that the product is not as stable as GTA and often times out a session or fails to connect, for no reason...."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4849352)

AN

Alex N.

System Analysis

> "GoTo Resolve offers me a lot of tools to manage our company's IT resources and provide real time support to our users."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6066810)

PM

Paul M.

IT System Administrator

> "Sometimes it's worked, but then other times, I couldn't even log in because the end-user was asked to enter credentials in..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6014488)

AN

Alex N.

System Analysis

> "I was very easily able to get it to run on my smart phone allowing me to quickly solve a IT issue at work while in the middle..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6066810)

SB

Steve B.

Director

> "The inability to allow multiple support staff to join the same Unattended Session."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4849352)

DR

Dwight R.

IT

> "The remote session aspect seems to run well and it is easy to elevate the session as an admin, switch between monitors, and..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779982)

AN

Alex N.

System Analysis

> "The GoTo Resolve client handles users changing poorly which is usually when the client crashes."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6066810)

JT

Jason T.

Implementation Specialist

> "I like how we can transfer files, so a customer can send me files, or I can send to them."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4767464)

SR

Sarah R.

I.t. technician

> "The only thing I don't like is that if I switch users on the computer I am connected to sometimes I have to disconnect and..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___3729534)

MT

Mark T.

Owner

> "Love the mobile device management option"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6652452)

AS

Ankit S.

Applications Engineer

> "software's user interface is too simplistic and lacking in advanced features."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4763690)

NS

Nikhil S.

Application Development Analyst

> "GoTo Resolve's ticketing system is highly effective."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6637939)

PM

Paul M.

IT System Administrator

> "Not being able to remote into an end-user's system while they were having a problem."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6014488)

JB

Jeremy B.

Csr

> "I have been using this app for 2 months and it has been easy to use with my cell and the computer app"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6520191)

MS

Mike S.

IT Administrator

> "It's not easy to configure, the ticket system is iffy at best and they don't even know how to help you configure it..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4873101)

HC

Haresh C.

Warehouse Executive

> "It provides quick resolution to respective ticket by number of features like remote acccess, screen sharing, chatting etc."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4477884)

MS

Mike S.

IT Administrator

> "First time failed, support couldn't get us past step 1 on ticket system, so we canceled. "

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4873101)

JP

John P.

Information Security Specialist

> "The remote control feature allows us to connect and help end-users."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779371)

KH

Konnor H.

IT Specialist

> "Deployment could be a bit betterInterface looks a bit bare"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4767559)

PF

Paul F.

Desktop Infrastructure

> "The ease of use to be able to remote devices, with or without users at the device, as long as their is internet available on..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4849341)

IC

Ian C.

Systems Analyst

> "The only con I can think of is that users can uninstall the tool."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779677)

JMA

Jomaica Marie A.

IT Technical Support II

> "I like the color combination and I lie that the other employees that I remote control the PC also trust the product and so it..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4781352)

JT

Jason T.

Implementation Specialist

> "Compared to other screensharing apps, more technically complicated to use than Zoom or Teams"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4767464)

PF

Paul F.

Desktop Infrastructure

> "Also, seeing device resources in the Go To Resolve admin portal is useful."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4849341)

AR

Amelia R.

customer service agent

> "getting to know how to use the product at first was difficult"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779287)

DL

Donna L.

IT Manager

> "I can quickly login remotely and support employees wherever they are working"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4763515)

PM

Patrick M.

Manager

> "A tad difficult to setup. "

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779445)

AS

Ankit S.

Applications Engineer

> "It also offers 24/7 support, so users can get help whenever they need it."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4763690)

Azizah A.

Office Management

> "Recently, this issue has become increasingly challenging, and after months of attempting to rectify it, we've decided to look..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___3823314)

CB

Chris B.

Service Analyst

> "It has saved use numerous truck rolls to our osp department."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4781915)

RZ

Rostom Z.

Digital Literacy Specialist

> "At times the connection strength is not great, but this is not a major issue."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___3489578)

RM

Ryan M.

Systems Administrator

> "The support tool works great and I like the mobile remote support tool as well."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4765335)

BT

Benjamin T.

Technical Support Engineer

> "The agent doesn't always install properly and it can be a little difficult to push out to many users sometimes. "

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___2932682)

AS

Ann S.

VP Operations

> "Very easy to install on our new computers, and immediately able to give out computers and work on lingering onboarding tasks..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779306)

JD

JOHN D.

Senior BI Analyst

> "Could occasionally run in to problems with client access."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___2994902)

SP

Shelby P.

Service Analyst

> "The majority of customers that we'd use this for assistance with are elderly, and i like that its very straight forward."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779490)

VR

Verified Reviewer

System Administrator

> "I don't like the way they license the app."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___2918067)

DM

Dinesh M.

IT Helpdesk

> "it is highly secure and others cannot take control because of support Key"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4780426)

VR

Verified Reviewer

Sr Pipeline Manager

> "The element of being in person with someone can be helpful for certain people. If this is you, then this product may not be..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___2419985)

JM

Jeff M.

IT Manager

> "We have tried many different remote softwares and Go To Resolve is the most thorough and the easist to use. "

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4763439)

VR

Verified Reviewer

Sr Pipeline Manager

> "Getting people with no internet or very low internet experience can be stressful."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___2419985)

[View Reviews](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/)

## User interface

[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)

4.09 (273)

[LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)

4.42 (214)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

ConnectWise PSA

Top features

21/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/107931/ConnectWise-Manage/#features)

LogMeIn Resolve

12/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/249584/GoTo-Resolve/#features)

### Recognition

No recognitions have been awarded to ConnectWise PSA

No recognitions have been awarded to LogMeIn Resolve

### Deployment & support

ConnectWise PSA

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

LogMeIn Resolve

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

ConnectWise PSA

-   By ConnectWise
-   Located in United States
-   Founded in 1982

LogMeIn Resolve

-   By GoTo
-   Located in United States
-   Founded in 2003

## Popular Comparisons

[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.09 (273)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

vs

[N-central](https://www.capterra.com/p/13803/N-central/)[4.12 (195)](https://www.capterra.com/p/13803/N-central/reviews/)

Contact vendor for pricing

Price

$1.75

4.1

Features

4.2

3.7

Ease of Use

3.9

[View full comparison](https://www.capterra.com/compare/13803-107931/N-central-vs-ConnectWise-Manage)

[LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)[4.42 (214)](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$29/month

Price

$39/month

4.4

Features

4.4

4.5

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/164283-249584/Zendesk-vs-GoTo-Resolve)

[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.09 (273)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

vs

[N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[4.29 (194)](https://www.capterra.com/p/163344/N-sight/reviews/)

Contact vendor for pricing

Price

$99/month

4.1

Features

4.2

3.7

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/107931-163344/ConnectWise-Manage-vs-N-sight)

[LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)[4.42 (214)](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$29/month

Price

$19/month

4.4

Features

4.3

4.5

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-249584/Freshdesk-vs-GoTo-Resolve)

[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.09 (273)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

vs

[IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.65 (331)](https://www.capterra.com/p/170401/ITGlue/reviews/)

Contact vendor for pricing

Price

$29/month

4.1

Features

4.5

3.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/107931-170401/ConnectWise-Manage-vs-ITGlue)

[LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)[4.42 (214)](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/)

vs

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

$29/month

Price

$25/month

4.4

Features

4.7

4.5

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/202528-249584/Milvus-vs-GoTo-Resolve)

[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.09 (273)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

vs

[Syncro](https://www.capterra.com/p/207618/Syncro/)[4.62 (147)](https://www.capterra.com/p/207618/Syncro/reviews/)

Contact vendor for pricing

Price

$129/month

4.1

Features

4.4

3.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/107931-207618/ConnectWise-Manage-vs-Syncro)

[LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)[4.42 (214)](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$29/month

Price

$15/month

4.4

Features

4.6

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-249584/LiveAgent-vs-GoTo-Resolve)

[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.09 (273)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

vs

[Atera](https://www.capterra.com/p/144309/Atera/)[4.55 (446)](https://www.capterra.com/p/144309/Atera/reviews/)

Contact vendor for pricing

Price

$129/month

4.1

Features

4.3

3.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/107931-144309/ConnectWise-Manage-vs-Atera)

[LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)[4.42 (214)](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/)

vs

[Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/)

$29/month

Price

$199/year

4.4

Features

4.5

4.5

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/177094-249584/Supremo-Remote-Desktop-vs-GoTo-Resolve)

[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.09 (273)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

vs

[Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/)

Contact vendor for pricing

Price

$67/month

4.1

Features

4.5

3.7

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/107931-141792/ConnectWise-Manage-vs-Pulseway)

[LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)[4.42 (214)](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/)

vs

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/)

$29/month

Price

$29/month

4.4

Features

4.3

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/132997-249584/Freshservice-vs-GoTo-Resolve)