Alloy Navigator vs Fishbowl: Which is a better fit?

Beth B

Sr. Office Coordinator

I appreciate the flexibility of the system, once you learn the different levels of details it contains. The customer support is fantastic and really responsive.

Eric E

IT Support Specialist

The backend of Alloy is very confusing. Trying to change simple things can be extremely difficult since there is no search functionality and no documentation online.

The help desk and software licensing components really save a lot of time and are easy to use. I've been able to use the software licensing piece to fulfill a Microsoft audit with ease.

It might just be me, but I find both the Activity and History tabs to be confusing / overwhelming at times.

I have used this product over many years and enjoy the ease of use and implementation. In the rare event of any issues the support team are excellent and solutions are found very quickly.

We currently use a system where every call we get we have to input a ticket ourselves in full detail, its not horrible by any means but there is an inconvenient factor to it.

For help desk technicians this is a very easy to use app with lot of possibilities of customization. The asset inventory and configuration part is very useful and very simple to configure.

Vitaliy V

Desktop Support Specialist

There is not enough sync customization that can be manipulated or adjusted for AD sync.

Love the visual aids in identifying status of orders. Integration with Quickbooks is excellent and seamless.

The main complaint that I have about this product is, the not so much the lack of MRP but the inability for Fishbowl to schedule materials plannings automatically.

Fishbowl has great customer service, and their support and availability during the setup phase of implementation has been excellent.

Can't pull accurate report on inventory valuation summary, excel export is garbage and hard to sort, can't sort valuation summary by date, and all reporting feature are just bad.

Although it is an easy system to work with, I would highly recommend to invest a bit more on the Implementation package, which we did and are very happy we did.

Hard to fix problems without having to talk to fishbowl. But they are usually very responsive when i have a problem.

Fishbowl's ease of use, excellent documentation, and use of wizards were key features we fell in love with. We have been using the software for two and a half months now and have never looked back.

The user interface is difficult to navigate and make sense of.