Alloy Navigator vs Intelligent Service Management: Which is a better fit?

Beth B

Sr. Office Coordinator

I appreciate the flexibility of the system, once you learn the different levels of details it contains. The customer support is fantastic and really responsive.

Eric E

IT Support Specialist

The backend of Alloy is very confusing. Trying to change simple things can be extremely difficult since there is no search functionality and no documentation online.

The help desk and software licensing components really save a lot of time and are easy to use. I've been able to use the software licensing piece to fulfill a Microsoft audit with ease.

It might just be me, but I find both the Activity and History tabs to be confusing / overwhelming at times.

I have used this product over many years and enjoy the ease of use and implementation. In the rare event of any issues the support team are excellent and solutions are found very quickly.

We currently use a system where every call we get we have to input a ticket ourselves in full detail, its not horrible by any means but there is an inconvenient factor to it.

For help desk technicians this is a very easy to use app with lot of possibilities of customization. The asset inventory and configuration part is very useful and very simple to configure.

Vitaliy V

Desktop Support Specialist

There is not enough sync customization that can be manipulated or adjusted for AD sync.

Easy to use, does what it's meant to do, interface is great and the advanced reports are a charm.

Leonardo L

Analista de Negócios

The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad.

pooja p

Software Engineer

Everything is as describe, best price on beauty products and happy with timely delivery received in a good condition.

Currently we're worried about the performance and availability.

Really easy to use solution, no complexity, and completely affordable. Strong ITIL process based capabilities with excellent reporting and mobile access too.

Locking of ticket when the other user is using the ticket and timeout is around 15 minutes which will be wasting of time while updating the ticket.

I hope they continue to improve for the market that each time needs quality and confidence.

Due to the customization there are a lot of options so some times you get lost in menus due to so many options.