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Small, medium and large companies of all industries looking for an all-encompassing solution accompanied by a powerful, process automation system, 3rd-party integration and a flexible API.
Medium to large businesses looking for scalable service management software to maintain customer satisfaction throughout high growth.
I appreciate the flexibility of the system, once you learn the different levels of details it contains. The customer support is fantastic and really responsive.
The backend of Alloy is very confusing. Trying to change simple things can be extremely difficult since there is no search functionality and no documentation online.
The help desk and software licensing components really save a lot of time and are easy to use. I've been able to use the software licensing piece to fulfill a Microsoft audit with ease.
It might just be me, but I find both the Activity and History tabs to be confusing / overwhelming at times.
I have used this product over many years and enjoy the ease of use and implementation. In the rare event of any issues the support team are excellent and solutions are found very quickly.
We currently use a system where every call we get we have to input a ticket ourselves in full detail, its not horrible by any means but there is an inconvenient factor to it.
For help desk technicians this is a very easy to use app with lot of possibilities of customization. The asset inventory and configuration part is very useful and very simple to configure.
There is not enough sync customization that can be manipulated or adjusted for AD sync.
Andrew is amazing and helped with the process and continues to help as we start to uncover more and more about this program.
For a small business this is not much of a problem but in the big leagues being unable to measure performance against SLA is the same as failing SLA.
Vivantio is easy to modify which makes it easy to give a better quality environment and ensure good adoption rates from your users. The customer portal we set up has been very well received.
Now this functionality is lost. Every time we raise a change, the suggested articles are being randomly displayed, in which have nothing to do with the change itself.
Customer representatives are very hands on and helpful. I have admin'd other software and while other, more popular software has more documentation, their reps are non-existent.
The log comment size is too small which makes difficult to read the comments. And something the view get's corrupted.
Having worked on the previous version of Vivantio I can confirm that this release is a great improvement on what we previously had.
The difference in the admin area to the technician portal is a little bit confusing at times. I believe that the back end admin area needs upgrading to the FLEX environment.
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