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Alloy Navigator vs Vivantio: Which is a better fit?

Updated on January 3rd, 2025
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Summary
Key features rated by users
Features selected based on 4,139 reviews from Help Desk users.
% Fit
Not enough reviews
Feature ratings
Ticket Management
4.7
Prioritization
--
Performance Metrics
--
Real-Time Notifications
--
Alerts/Escalation
5.0
% Fit
Not enough reviews
Feature ratings
Ticket Management
4.7
Prioritization
--
Performance Metrics
--
Real-Time Notifications
5.0
Alerts/Escalation
4.0
User satisfaction
4.5
User reviews61
Ease of use
4.2
Functionality
4.5
Value for money
4.5
Customer support
4.6
4.3
User reviews178
Ease of use
4.2
Functionality
4.2
Value for money
4.3
Customer support
4.4
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Small, medium and large companies of all industries looking for an all-encompassing solution accompanied by a powerful, process automation system, 3rd-party integration and a flexible API.

Medium to large businesses looking for scalable service management software to maintain customer satisfaction throughout high growth.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
108129
5 screenshots
216733
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

Alloy Navigator

24/30
  • Customer Database
  • Mobile App
  • Personalization
  • Real-Time Chat
  • Secure Data Storage
  • Social Media Integration
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • API
  • Automated Routing
  • Collaboration Tools
  • Customizable Branding
  • Customizable Fields
  • Data Import/Export
  • Email Templates
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Performance Metrics
  • Prioritization
  • Real-Time Notifications
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Surveys & Feedback
  • Third-Party Integrations
  • Ticket Management
  • Workflow Management
See All features
Hide Help Desk Software Features -

Vivantio

Top Features
27/30
Show Help Desk Software Features +

Alloy Navigator

--

Vivantio

--

Alloy Navigator
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Vivantio
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Alloy Navigator
  • By Alloy Software
  • Located in United States
  • Founded in 2002
Vivantio
  • By Vivantio
  • Located in United States
  • Founded in 2005
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