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Alloy Navigator vs Autotask PSA: Which is a better fit?

Updated on January 3rd, 2025
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Summary
Features in Service Desk
40
Best performer
47
  • Benchmarking
  • CMDB
  • Email Templates
31
47
  • Customer Support
User satisfaction
4.5
User reviews61
Ease of use
4.2
Functionality
4.5
Value for money
4.5
Customer support
4.6
4.3
User reviews137
Ease of use
3.9
Functionality
4.2
Value for money
4.0
Customer support
4.1
Price starts from
/user
Monthly subscription
Free version
Free trial
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Monthly subscription
Free version
Free trial
Best for

Small, medium and large companies of all industries looking for an all-encompassing solution accompanied by a powerful, process automation system, 3rd-party integration and a flexible API.

Not provided by vendor

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
Jeremey K
Operations Director
4.0

Jeremey K.: My name is Jeremey. I'm the operations director at Global Mac IT. We're a Mac-based managed service provider and I give Autotask a rating of four out of five stars. When we were searching for a new PSA, we initially started looking at ConnectWise and also Halo PSA. Those two options did not fully integrate with a lot of the other services we use. So it didn't make sense for us to move those and we were coming from a ticketing system called Teamwork, which had no integrations whatsoever with it. For us, we use a lot of the Kaseya services. So the integrations between IT Glue and Datto RMM made a lot of sense for us for automated documentation. Also, the customization of Autotask, we could use it to create different workflows. It worked to pull in documentation automatically and the various notification templates that we were able to do just made it a lot easier for our team to go in and start helping our clients. It is a pretty large undertaking to actually get onboarded. The nice part is Kaseya has a team of integration specialists that work through the onboarding process with you. We had multiple meetings with them and if we needed to schedule more, we could. But they also provide continual support, which is fantastic. The biggest thing would be look at all the integrations that it could do. Autotask is one of the main players with the PSAs. So it integrates with a lot of various different softwares, not just Kaseya products itself. So make sure you're looking into that when you're going to another solution. It's also super helpful to take advantage of any kind of onboarding that they would offer you. Any kind of meetings, additional support afterwards that's going to help you be successful in the long run.

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Alloy Navigator

Top Features
40/47
  • Analytics
  • Chat/Messaging
  • Customer Support
  • Live Chat
  • Localization Automation
  • Release & Deployment
  • Virtual Assistant
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • API
  • Asset Lifecycle Management
  • Benchmarking
  • Change Management
  • CMDB
  • Configuration Management
  • Contract/License Management
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Email Management
  • Email Templates
  • Incident Management
  • Inventory Management
  • IT Asset Management
  • IT Risk Management
  • Knowledge Base Management
  • Mobile Access
  • Multi-Channel Communication
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real-Time Notifications
  • Real-Time Reporting
  • Remote Access/Control
  • Reporting & Statistics
  • Scheduled/Automated Reports
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Third-Party Integrations
  • Workflow Management
See All features
Hide Service Desk Software Features -

Autotask PSA

31/47
Show Service Desk Software Features +

Alloy Navigator

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Autotask PSA

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Alloy Navigator
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Autotask PSA
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Alloy Navigator
  • By Alloy Software
  • Located in United States
  • Founded in 2002
Autotask PSA
  • By Kaseya
  • Located in United States
  • Founded in 2004
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