# Compare Comm100 vs Sobot 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Comm100 and Sobot based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/108889-10025756/Comm100-Live-Chat-vs-Sobot

---

# Comm100 vs Sobot Features and Cost Comparison

Last updated June 30th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Comm100Sobot2/4 selected

[Comm100](https://www.capterra.com/p/108889/Comm100-Live-Chat/)[4.7 (108)](https://www.capterra.com/p/108889/Comm100-Live-Chat/reviews/)

[Sobot](https://www.capterra.com/p/10025756/Sobot/)[4.9 (106)](https://www.capterra.com/p/10025756/Sobot/reviews/)

[## Comm100](https://www.capterra.com/p/108889/Comm100-Live-Chat/)[4.7 (108)](https://www.capterra.com/p/108889/Comm100-Live-Chat/reviews/)

Starting Price

$31.00/month

Value-for-Money

4.4

Functionality

4.5

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

Based on [108 reviews](#user-reviews)

Positive

106

Neutral

0

Negative

2

[## Sobot](https://www.capterra.com/p/10025756/Sobot/)[4.9 (106)](https://www.capterra.com/p/10025756/Sobot/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.9

Functionality

4.9

Ease of Use

5

Customer Service

4.9

Reviews Sentiment

CM

AG

MS

Based on [106 reviews](#user-reviews)

Positive

106

Neutral

0

Negative

0

## Not a match? Find software alternatives tailored to your priorities.

These software suggestions are similar to those you’re currently comparing.

Highest Rated

### Text

4.7 (30)

* * *

Starting Price

$25.00

Per User,Per Month

Free Trial

Free Version

* * *

User rating

97%

of reviewers  
rated it above 4 stars

* * *

### Zendesk Suite

4.4 (4,083)

* * *

Starting Price

$115.00

Per User,Per Month

Free Trial

Free Version

* * *

User rating

89%

of reviewers  
rated it above 4 stars

* * *

### Celoxis

4.5 (487)

* * *

Starting Price

$10.00

Per User,Per Month

Free Trial

Free Version

* * *

User rating

95%

of reviewers  
rated it above 4 stars

* * *

### LiveAgent

4.7 (1,786)

* * *

Starting Price

$15.00

Per User,Per Month

Free Trial

Free Version

* * *

User rating

97%

of reviewers  
rated it above 4 stars

* * *

## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 6,851 reviews from live chat software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Not enough reviews

Feature ratings

Single Sign On

\--

Chat/Messaging

5.0

Real-Time Notifications

\--

Real-Time Monitoring

\--

Mobile Access

4.3

\--%Fit

Not enough reviews

Feature ratings

Single Sign On

\--

Chat/Messaging

\--

Real-Time Notifications

5.0

Real-Time Monitoring

\--

Mobile Access

\--

User satisfaction

User satisfaction

4.7

User reviews[108](https://www.capterra.com/p/108889/Comm100-Live-Chat/reviews/)

Ease of use

4.7

Functionality

4.5

Value for money

4.4

Customer support

4.6

User satisfaction

4.9

User reviews[106](https://www.capterra.com/p/10025756/Sobot/reviews/)

Ease of use

5.0

Functionality

4.9

Value for money

4.9

Customer support

4.9

Price starts from

Price starts from

$31Per User, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Thousands of organizations worldwide across education, iGaming, government, and commercial use Comm100, including Rackspace, CH Robinson, Kyndryl, Stanford University, and Global Affairs Canada.

Best for

Sobot offers a versatile platform that includes chatbot, live chat, voice support, ticketing systems, and the WhatsApp Business API.

## User reviews

Pros & cons

PH

Patrick H.

Sr. Digital Marketing Manager

> "One of the great things about chat is we get very pointed, specific questions based on where the customer is in..."

[See full review](https://www.capterra.com/p/108889/Comm100-Live-Chat/#Capterra___6333398)

TW

Terrum W.

Director

> "Unfortunately my business does not make enough income for me to be able to invest into something that can easily..."

[See full review](https://www.capterra.com/p/108889/Comm100-Live-Chat/#Capterra___4525798)

PH

Patrick H.

Sr. Digital Marketing Manager

> "Chat accomplishes that and more, helping us build stronger, more personalized relationships with our customers."

[See full review](https://www.capterra.com/p/108889/Comm100-Live-Chat/#Capterra___6333398)

Nujan S.

Managing Director

> "WordPress plugin was not updated for multiple years when I used this software."

[See full review](https://www.capterra.com/p/108889/Comm100-Live-Chat/#Capterra___3836617)

PH

Patrick H.

Sr. Digital Marketing Manager

> "Chat provided immediacy during the user experience and gave us"

[See full review](https://www.capterra.com/p/108889/Comm100-Live-Chat/#Capterra___6333398)

VR

Verified Reviewer

Customer Experience Manager

> "Reporting is very weak, it is very limited. "

[See full review](https://www.capterra.com/p/108889/Comm100-Live-Chat/#Capterra___3110035)

[View Reviews](https://www.capterra.com/p/108889/Comm100-Live-Chat/reviews/)

CM

Candace M.

Retail Manager

> "What was most useful was how it helped us manage customer inquiries more efficiently, Many of the questions we receive are related to order tracking, shipping updates, returns, and product availability, and..."

[See full review](https://www.capterra.com/p/10025756/Sobot/#Capterra___7164900)

SB

Satyaki B.

ceo

> "The mobile app sometimes slows down when our Wi-Fi signal is weak, which frustrates employees trying to answer customer messages in real time and can slightly delay responses during busy hours."

[See full review](https://www.capterra.com/p/10025756/Sobot/#Capterra___6879812)

AG

Alex G.

Director of Sales EMEA

> "The platform helps manage guest inquiries more efficiently by automating responses to common questions about reservations, check in times, amenities, and booking changes."

[See full review](https://www.capterra.com/p/10025756/Sobot/#Capterra___7111351)

CA

Chuck A.

President and CEO

> "Before Sobot, we juggled emails, LinkedIn messages, and calls separately, making it difficult to maintain consistent contact with both candidates and clients."

[See full review](https://www.capterra.com/p/10025756/Sobot/#Capterra___6802898)

MS

Matthew S.

Senior Director of Engineering

> "It has helped reduced some of the operational burden associated with handling common customer questions and allowed support resources to focus on more complex cases. While there are areas where additional..."

[See full review](https://www.capterra.com/p/10025756/Sobot/#Capterra___7160247)

NmG

Noémi G.

CEO

> "Before using Sobot, our team was constantly switching between tools to reply to messages from our website, social media, and phone calls which led to missed messages and delays."

[See full review](https://www.capterra.com/p/10025756/Sobot/#Capterra___6826526)

DV

Daniel V.

Engineering Manager

> "It fits into our workflow, keeps communication organized, and allows our team to focus on more complex issues without being overwhelmed by routine inquiries."

[See full review](https://www.capterra.com/p/10025756/Sobot/#Capterra___7116109)

KB

Kelly B.

Head of Partnership and Community

> "The default 'personality' was a bit too robotic for our brand."

[See full review](https://www.capterra.com/p/10025756/Sobot/#Capterra___6882035)

YV

Yinon V.

Founder

> "Multi channel messaging allows instant responses while live escalation ensures complex requests are handled personally, improving overall member satisfaction."

[See full review](https://www.capterra.com/p/10025756/Sobot/#Capterra___7121064)

KL

Ken L.

President and CEO

> "Before Sobot, our customer support channels were fragmented, leading to delayed responses and customer dissatisfaction."

[See full review](https://www.capterra.com/p/10025756/Sobot/#Capterra___6801603)

MG

Michelle G.

General at Jo Loves

> "Sobot allows our team to manage customer inquiries in real time without slowing down our production flow and handles simple questions efficiently, and the transition to a live agent is seamless when needed."

[See full review](https://www.capterra.com/p/10025756/Sobot/#Capterra___6882673)

MK

Malte K.

CEO And Co Founder

> "At this stage, there isn’t anything significant we would point out as a downside."

[See full review](https://www.capterra.com/p/10025756/Sobot/#Capterra___7151786)

TD

Tom D.

Director Of Operations at CMC Energy Services

> "he Live Chat & Helpdesk feature has streamlined how we handle internal and external support, allowing our field teams and office staff to stay connected in real time."

[See full review](https://www.capterra.com/p/10025756/Sobot/#Capterra___6857848)

KM

Katie M.

Founder- The Wellness Hub

> "This not only slowed us down but also increased the risk of missing important details during therapy follow-ups."

[See full review](https://www.capterra.com/p/10025756/Sobot/#Capterra___6818517)

MG

Michelle G.

General at Jo Loves

> "As a brand that values quality and personal connection, we’ve found Sobot’s live chat and omnichannel features especially helpful in maintaining responsive, high-touch customer support without overloading..."

[See full review](https://www.capterra.com/p/10025756/Sobot/#Capterra___6882673)

SK

Shaun K.

Founder

> "nothing i dislike but the pricing should be more flexible"

[See full review](https://www.capterra.com/p/10025756/Sobot/#Capterra___6782120)

[View Reviews](https://www.capterra.com/p/10025756/Sobot/reviews/)

## User interface

[Comm100](https://www.capterra.com/p/108889/Comm100-Live-Chat/)

4.69 (108)

[Sobot](https://www.capterra.com/p/10025756/Sobot/)

4.94 (106)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

API

120

Important

Comm100

32/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/108889/Comm100-Live-Chat/#features)

Sobot

32/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/10025756/Sobot/#features)

### Recognition

No recognitions have been awarded to Comm100

Sobot is recognized as a top-rated tool in 1 Capterra Shortlist reports

Best Value Contact CenterSoftware (2026) 

### Deployment & support

Comm100

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Sobot

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Comm100

-   By Comm100 Network Corporation
-   Located in Canada
-   Founded in 2009

Sobot

-   By Sobot Technologies
-   Located in Singapore
-   Founded in

## Popular Comparisons

[Comm100](https://www.capterra.com/p/108889/Comm100-Live-Chat/)[4.69 (108)](https://www.capterra.com/p/108889/Comm100-Live-Chat/reviews/)

vs

[Fathom](https://www.capterra.com/p/276054/Fathom/)[4.96 (808)](https://www.capterra.com/p/276054/Fathom/reviews/)

$31/month

Price

$15/month

4.5

Features

4.9

4.7

Ease of Use

5.0

[View full comparison](https://www.capterra.com/compare/108889-276054/Comm100-Live-Chat-vs-Fathom)

[Sobot](https://www.capterra.com/p/10025756/Sobot/)[4.94 (106)](https://www.capterra.com/p/10025756/Sobot/reviews/)

vs

[Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (881)](https://www.capterra.com/p/169627/RingOver/reviews/)

Contact vendor for pricing

Price

$29/month

4.9

Features

4.7

5.0

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/169627-10025756/RingOver-vs-Sobot)

[Comm100](https://www.capterra.com/p/108889/Comm100-Live-Chat/)[4.69 (108)](https://www.capterra.com/p/108889/Comm100-Live-Chat/reviews/)

vs

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

$31/month

Price

$0/month

4.5

Features

4.6

4.7

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/108889-144040/Comm100-Live-Chat-vs-Tidio-Chat)

[Sobot](https://www.capterra.com/p/10025756/Sobot/)[4.94 (106)](https://www.capterra.com/p/10025756/Sobot/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Contact vendor for pricing

Price

$15/month

4.9

Features

4.6

5.0

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-10025756/LiveAgent-vs-Sobot)

[Comm100](https://www.capterra.com/p/108889/Comm100-Live-Chat/)[4.69 (108)](https://www.capterra.com/p/108889/Comm100-Live-Chat/reviews/)

vs

[Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.16 (145)](https://www.capterra.com/p/158117/Freshchat/reviews/)

$31/month

Price

₹1799/month

4.5

Features

4.0

4.7

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/108889-158117/Comm100-Live-Chat-vs-Freshchat)

[Sobot](https://www.capterra.com/p/10025756/Sobot/)[4.94 (106)](https://www.capterra.com/p/10025756/Sobot/reviews/)

vs

[Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (139)](https://www.capterra.com/p/156723/Gladly/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.9

Features

4.8

5.0

Ease of Use

4.9

[View full comparison](https://www.capterra.com/compare/156723-10025756/Gladly-vs-Sobot)

[Comm100](https://www.capterra.com/p/108889/Comm100-Live-Chat/)[4.69 (108)](https://www.capterra.com/p/108889/Comm100-Live-Chat/reviews/)

vs

[Wati](https://www.capterra.com/p/204314/WATI/)[4.59 (204)](https://www.capterra.com/p/204314/WATI/reviews/)

$31/month

Price

$59/month

4.5

Features

4.5

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/108889-204314/Comm100-Live-Chat-vs-WATI)

[Sobot](https://www.capterra.com/p/10025756/Sobot/)[4.94 (106)](https://www.capterra.com/p/10025756/Sobot/reviews/)

vs

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.33 (264)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

Contact vendor for pricing

Price

$75/month

4.9

Features

4.2

5.0

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/179417-10025756/Genesys-Cloud-vs-Sobot)

[Comm100](https://www.capterra.com/p/108889/Comm100-Live-Chat/)[4.69 (108)](https://www.capterra.com/p/108889/Comm100-Live-Chat/reviews/)

vs

[Celoxis](https://www.capterra.com/p/5923/Celoxis/)[4.46 (487)](https://www.capterra.com/p/5923/Celoxis/reviews/)

$31/month

Price

$10/month

4.5

Features

4.4

4.7

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/5923-108889/Celoxis-vs-Comm100-Live-Chat)

[Sobot](https://www.capterra.com/p/10025756/Sobot/)[4.94 (106)](https://www.capterra.com/p/10025756/Sobot/reviews/)

vs

[CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.39 (687)](https://www.capterra.com/p/159578/CallHippo/reviews/)

Contact vendor for pricing

Price

$0/month

4.9

Features

4.3

5.0

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/159578-10025756/CallHippo-vs-Sobot)

[Comm100](https://www.capterra.com/p/108889/Comm100-Live-Chat/)[4.69 (108)](https://www.capterra.com/p/108889/Comm100-Live-Chat/reviews/)

vs

[Tiledesk](https://www.capterra.com/p/187541/Tiledesk/)[4.56 (154)](https://www.capterra.com/p/187541/Tiledesk/reviews/)

$31/month

Price

€49/month

4.5

Features

4.4

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/108889-187541/Comm100-Live-Chat-vs-Tiledesk)

[Sobot](https://www.capterra.com/p/10025756/Sobot/)[4.94 (106)](https://www.capterra.com/p/10025756/Sobot/reviews/)

vs

[NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

Contact vendor for pricing

Price

$110/month

4.9

Features

4.1

5.0

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/134775-10025756/inContact-Call-Center-Software-vs-Sobot)