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Supportbench vs Comm100 Live Chat: Which is a better fit?

Updated on December 15th, 2024
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Summary
Key features rated by users
Features selected based on 2,215 reviews from Customer Service users.
% Fit
Not enough reviews
Feature ratings
CRM
3.8
Support Ticket Management
4.8
Chatbot
4.9
Inbox Management
5.0
Email Management
5.0
% Fit
Missing features
Not enough reviews
Feature ratings
CRM
--
Support Ticket Management
4.5
Chatbot
--
Inbox Management
NA
Email Management
4.0
User satisfaction
4.9
User reviews111
Ease of use
4.8
Functionality
4.7
Value for money
4.8
Customer support
4.9
4.7
User reviews107
Ease of use
4.7
Functionality
4.5
Value for money
4.4
Customer support
4.6
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Designed for those with high value, noisy customers that need help in making those interactions as easy as possible using AI as a tool rather than a gimmick. Exceling in the B2B & manufacturing.

Over 15,000 organizations worldwide across education, government, and commercial use Comm100, including IBM, Stanford University, HomeTrust Bank, Rackspace, Colgate, and Canadian Blood Services.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
155934
5 screenshots
108889
4 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Alerts/Escalation
207
Important
API
388
Important

Supportbench

Top Features
24/37
  • Conversation Intelligence
  • Customer Portal
  • Data Security
  • Gamification
  • IVR
  • Key Performance Indicators
  • Language Detection
  • Mobile Access
  • Multiple Data Sources
  • Predictive Analytics
  • Task Automation
  • Video Chat
  • Voice Recognition
  • Alerts/Escalation
  • API
  • Automated Routing
  • Autoresponders
  • Call Center Management
  • Chatbot
  • Collaboration Tools
  • CRM
  • Customizable Fields
  • Dashboard
  • Email Management
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Multi-Channel Communication
  • Queue Management
  • Real-Time Monitoring
  • Reporting & Statistics
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Surveys & Feedback
  • Third-Party Integrations
  • Virtual Assistant
See All features
Hide Customer Service Software Features -

Comm100 Live Chat

19/37
Show Customer Service Software Features +

Supportbench

  • Best Value Help Desk
    Software (2024)
  • Best Value Help Desk
    Software (2023)
  • Best Value Help Desk
    Software (2022)

Comm100 Live Chat

--

Supportbench
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Comm100 Live Chat
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Supportbench
  • By Supportbench Services
  • Located in Canada
  • Founded in 2015
Comm100 Live Chat
  • By Comm100 Network Corporation
  • Located in Canada
  • Founded in 2009
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