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Designed for those with high value, noisy customers that need help in making those interactions as easy as possible using AI as a tool rather than a gimmick. Exceling in the B2B & manufacturing.
Over 15,000 organizations worldwide across education, government, and commercial use Comm100, including IBM, Stanford University, HomeTrust Bank, Rackspace, Colgate, and Canadian Blood Services.
The interface is also amazingly clean and simple in its design, while still having all the features easily accessible. It's astounding how well this software is designed, and I hope to see it grow.
At times you can miss cases, or miss the responses to already existing cases. Sometimes cases can be duplicated, and the notification system can get crowded.
It's transformed our approach to customer support. We can now offer more personalized service, leading to increased customer loyalty and a better understanding of their needs.
We couldn’t get up a running at the click of a button. It took 2 weeks to get the team fully up to speed, but now that we’re up a running, we haven’t had much in the way of disruptions.
Amazing tool - all in one but also specialized. Super easy to use, MUCH better performance.
Specifically, we have over 150 rental vehicles out in one particular fleet with no centralized repository for service requests.
It’s been a great advantage of our growing company because we’re handing more customer issues than ever before and we have far fewer complaints because we’re resolving tickets so efficiently.
I use the score cards a lot but the analytics within their interface is a little strange.
A great asset to our website, very easy to use and the report it stores is very helpful.
What I dislike is that you cannot enlarge them via CTRL + scroll. You have to click on an entirely separate button ,which is hard to find and inconvenient to use.
We don't emphasize on the chat on our website, which is why we love the Comm100 is free. It does what it needs to do, and it does it very good, so why change.
It should not include users who have requested to chat and change their mind within 5 seconds. It reflects badly on a reports.
Most of the time its been very reliable with very little down-time. I like the ability to join or monitor a chat with great ease.
Also, maybe a alarm reminder if the client the agent is chatting with has not replied for more than 2 mins.
It's another tool we utilize to access a larger customer base and provide excellent customer service. Luckily this program is super easy to navigate around.
Sometimes some features are more difficult to find.
Prioritize real-user-identified key features according to your needs to find your best fit.
Supportbench
Top FeaturesComm100 Live Chat
Supportbench
Comm100 Live Chat
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