# Compare Comm100 vs Freshchat 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Comm100 and Freshchat based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/108889-158117/Comm100-Live-Chat-vs-Freshchat --- # Comm100 vs Freshchat Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Comm100Freshchat2/4 selected [Comm100](https://www.capterra.com/p/108889/Comm100-Live-Chat/)[4.7 (108)](https://www.capterra.com/p/108889/Comm100-Live-Chat/reviews/) [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.1 (115)](https://www.capterra.com/p/158117/Freshchat/reviews/) [## Comm100](https://www.capterra.com/p/108889/Comm100-Live-Chat/)[4.7 (108)](https://www.capterra.com/p/108889/Comm100-Live-Chat/reviews/) Starting Price $31.00/month Value-for-Money 4.4 Functionality 4.5 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [108 reviews](#user-reviews) Positive 106 Neutral 0 Negative 2 [## Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.1 (115)](https://www.capterra.com/p/158117/Freshchat/reviews/) Starting Price ₹1799.00/month Value-for-Money 4 Functionality 4 Ease of Use 4.2 Customer Service 3.8 Reviews Sentiment Based on [115 reviews](#user-reviews) Positive 90 Neutral 16 Negative 9 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### HubSpot Service Hub 4.4 (188) * * * Starting Price $15.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### Fin 4.6 (14) * * * Starting Price $0.99 Usage Based,Per Month Free Trial Free Version * * * User rating 93% of reviewers rated it above 4 stars * * * Highest Rated ### Text 4.7 (20) * * * Starting Price $25.00 Per User,Per Month Free Trial Free Version * * * User rating 95% of reviewers rated it above 4 stars * * * ### Birdeye 4.7 (704) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 6,692 reviews from live chat software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Not enough reviews Feature ratings Single Sign On \-- Chat/Messaging 5.0 Real-Time Notifications \-- Real-Time Monitoring \-- Mobile Access 4.3 61%Fit Not enough reviews Feature ratings Single Sign On \-- Chat/Messaging 4.7 Real-Time Notifications 4.0 Real-Time Monitoring \-- Mobile Access 4.2 User satisfaction User satisfaction 4.7 User reviews[108](https://www.capterra.com/p/108889/Comm100-Live-Chat/reviews/) Ease of use 4.7 Functionality 4.5 Value for money 4.4 Customer support 4.6 User satisfaction 4.1 User reviews[115](https://www.capterra.com/p/158117/Freshchat/reviews/) Ease of use 4.2 Functionality 4.0 Value for money 4.0 Customer support 3.8 Price starts from Price starts from $31Per User, Per Month - Free version - Free trial Price starts from ₹1799Per User, Per Month - Free version - Free trial Best for Best for Thousands of organizations worldwide across education, iGaming, government, and commercial use Comm100, including Rackspace, CH Robinson, Kyndryl, Stanford University, and Global Affairs Canada. Best for Freshchat target market comprises customer support, teams of Saas, and eCommerce companies with up to 50 team members using the product. ## User reviews Pros & cons PH Patrick H. Sr. Digital Marketing Manager > "One of the great things about chat is we get very pointed, specific questions based on where the customer is in..." [See full review](https://www.capterra.com/p/108889/Comm100-Live-Chat/#Capterra___6333398) TW Terrum W. Director > "Unfortunately my business does not make enough income for me to be able to invest into something that can easily..." [See full review](https://www.capterra.com/p/108889/Comm100-Live-Chat/#Capterra___4525798) PH Patrick H. Sr. Digital Marketing Manager > "Chat accomplishes that and more, helping us build stronger, more personalized relationships with our customers." [See full review](https://www.capterra.com/p/108889/Comm100-Live-Chat/#Capterra___6333398) Nujan S. Managing Director > "WordPress plugin was not updated for multiple years when I used this software." [See full review](https://www.capterra.com/p/108889/Comm100-Live-Chat/#Capterra___3836617) PH Patrick H. Sr. Digital Marketing Manager > "Chat provided immediacy during the user experience and gave us" [See full review](https://www.capterra.com/p/108889/Comm100-Live-Chat/#Capterra___6333398) VR Verified Reviewer Customer Experience Manager > "Reporting is very weak, it is very limited. " [See full review](https://www.capterra.com/p/108889/Comm100-Live-Chat/#Capterra___3110035) [View Reviews](https://www.capterra.com/p/108889/Comm100-Live-Chat/reviews/) CW Casey W. Office Manager > "The ability to communicate with customers through various channels (social media,mobile, web etc.) has made managing..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6536128) Kate O. CEO > "Also, it wouldn't integrate with ConvertKit." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4903350) OW Okado W. Marketing Manager > "The conversation flows and strong language translation capabilities are a very valuable part of this chatbot for my..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7011973) Kate O. CEO > "I could not figure out how to use or optimize it for my business." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4903350) CO Carla O. Manager > "The check mark and double check mark to show when it is read is great as well." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6813605) KP Karan P. Business Development Representative > "The mobile experience is not as smooth as what their competitors offer." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4148436) OW Okado W. Marketing Manager > "I easily respond even to non-english chats." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7011973) VR Verified Reviewer Senior Product Manager > "Not easy to setup. But then this is needed for advanced usage of the tool which not everyone would require." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3855013) CO Carla O. Manager > "There is a record of previous chats that are easy to see and find." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6813605) JL June L. Founder > "my billing issue remain unresolved - they said i have not paid $0.23 , and even i paid for full subscription fees at $38,..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2666646) JN Joseph N. Information Technology Specialist > "I also like it’s fast contact with clients." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6298015) SM Shubham M. Software Engineer > "Sometime the chatbot logo disappears and I have to reload the page to see it." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3205032) Phaneendra Kumar P. CEO > "Mainly, best Mobile SDK in this segment, Omnichannel communication, Multiple accounts on each channel like facebook,..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4419223) LG Lecy G. Reservations Specialist > "We tried a couple of bots during our trial period and they did not function how we indented." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3388377) JR Jayanth R. Project Manager > "Freshchat has helped our business convert more prospects to sales & increased our customer's support & satisfaction overall..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4976574) Don C. Copywriter > "I think some browsers do have features that block some users." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2838961) VR Verified Reviewer Digital App > "A well-rounded customer engagement platform that offers a wide range of features and integrations." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4887197) Arjun D. Programs Head > "Customer support was poor" [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4510963) TT Todor T. Helpdesk agent > "It helps us provide 24/7 support via a familiar and convenient channel" [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___5021469) Darien C. Associate Pastor > "In initial setup, I probably spent numerous hours trying to create a freshchat account, and ended up with two or three..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2728654) JR Jayanth R. Project Manager > "Integrates well with other Freshworks products- Strong customer support team- Simple to setup" [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4976574) LG Lecy G. Reservations Specialist > "None of us could get the notifications to work." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3388377) YA Yuri A. Help Desk Manager > "It's very easy to integrate with Whatsapp and to use the chat in general it's a good experience overall." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___5005658) Darien C. Associate Pastor > "Lastly, and perhaps this is user error, but freshchat failed to generate any sort of leads on our website; apart from..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2728654) VR Verified Reviewer CTO > "The thing that I like about freshchat is the simplicity of the UI and its various automation options." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4646744) Shu S. CEO > "I emailed and we were able to meet them online to go over the errors and they recognized them but they would just not get..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2469840) TT Todor T. Helpdesk agent > "Simple and elegant interface." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___5021469) DP Darcey P. Growth Associate > "It's prone to bugs and very frequently would stop working and the widget disappear" [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2408474) VR Verified Reviewer Marketing Manager > "This is an inexpensive chatbot and has campaign feature which i use very often on my website" [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3610909) Virginia G. Preparadora Exámenes de Inglés > "I found it a bit difficult to incorporate in my website." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2703404) Arjun D. Programs Head > "It has a very basic but good AI chat bot, covers most of the operational needs" [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4510963) Shu S. CEO > "I also asked if I could cancel it but they told me no because I made a one year commitment." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2469840) MT Marek T. CEO > "I really liked the simplicity and user-friendliness of Freshchat." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4786956) Shu S. CEO > "I am highly disappointed in the Freddy chatbot." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2469840) [View Reviews](https://www.capterra.com/p/158117/Freshchat/reviews/) ## User interface [Comm100](https://www.capterra.com/p/108889/Comm100-Live-Chat/) 4.69 (108) [Freshchat](https://www.capterra.com/p/158117/Freshchat/) 4.10 (115) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important API 120 Important Comm100 Top features 32/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/108889/Comm100-Live-Chat/#features) Freshchat 28/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/158117/Freshchat/#features) ### Recognition No recognitions have been awarded to Comm100 No recognitions have been awarded to Freshchat ### Deployment & support Comm100 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Freshchat Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Comm100 - By Comm100 Network Corporation - Located in Canada - Founded in 2009 Freshchat - By Freshworks - Located in United States - Founded in 2011 ## Popular Comparisons [Comm100](https://www.capterra.com/p/108889/Comm100-Live-Chat/)[4.69 (108)](https://www.capterra.com/p/108889/Comm100-Live-Chat/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,089)](https://www.capterra.com/p/135003/Slack/reviews/) $31/month Price $8.75/month 4.5 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/108889-135003/Comm100-Live-Chat-vs-Slack) [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.10 (115)](https://www.capterra.com/p/158117/Freshchat/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,089)](https://www.capterra.com/p/135003/Slack/reviews/) ₹1799/month Price $8.75/month 4.0 Features 4.6 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-158117/Slack-vs-Freshchat) [Comm100](https://www.capterra.com/p/108889/Comm100-Live-Chat/)[4.69 (108)](https://www.capterra.com/p/108889/Comm100-Live-Chat/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) $31/month Price $25/month 4.5 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-108889/LiveChat-vs-Comm100-Live-Chat) [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.10 (115)](https://www.capterra.com/p/158117/Freshchat/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) ₹1799/month Price $25/month 4.0 Features 4.5 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-158117/LiveChat-vs-Freshchat) [Comm100](https://www.capterra.com/p/108889/Comm100-Live-Chat/)[4.69 (108)](https://www.capterra.com/p/108889/Comm100-Live-Chat/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,777)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $31/month Price $15/month 4.5 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-108889/LiveAgent-vs-Comm100-Live-Chat) [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.10 (115)](https://www.capterra.com/p/158117/Freshchat/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,777)](https://www.capterra.com/p/102188/LiveAgent/reviews/) ₹1799/month Price $15/month 4.0 Features 4.6 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-158117/LiveAgent-vs-Freshchat) [Comm100](https://www.capterra.com/p/108889/Comm100-Live-Chat/)[4.69 (108)](https://www.capterra.com/p/108889/Comm100-Live-Chat/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $31/month Price $0/month 4.5 Features 4.6 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/108889-144040/Comm100-Live-Chat-vs-Tidio-Chat) [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.10 (115)](https://www.capterra.com/p/158117/Freshchat/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) ₹1799/month Price $0/month 4.0 Features 4.6 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-158117/Tidio-Chat-vs-Freshchat) [Comm100](https://www.capterra.com/p/108889/Comm100-Live-Chat/)[4.69 (108)](https://www.capterra.com/p/108889/Comm100-Live-Chat/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $31/month Price $39/month 4.5 Features 4.4 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/108889-164283/Comm100-Live-Chat-vs-Zendesk) [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.10 (115)](https://www.capterra.com/p/158117/Freshchat/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) ₹1799/month Price $39/month 4.0 Features 4.4 4.2 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/158117-164283/Freshchat-vs-Zendesk) [Comm100](https://www.capterra.com/p/108889/Comm100-Live-Chat/)[4.69 (108)](https://www.capterra.com/p/108889/Comm100-Live-Chat/reviews/) vs [Intercom](https://www.capterra.com/p/134347/Intercom/)[4.51 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/) $31/month Price $39/month 4.5 Features 4.4 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/108889-134347/Comm100-Live-Chat-vs-Intercom) [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.10 (115)](https://www.capterra.com/p/158117/Freshchat/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,414)](https://www.capterra.com/p/124981/Freshdesk/reviews/) ₹1799/month Price $19/month 4.0 Features 4.3 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-158117/Freshdesk-vs-Freshchat)