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Comm100 Live Chat vs Kustomer: Which is a better fit?

Updated on February 10th, 2025
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Summary
Key features rated by users
Features selected based on 2,212 reviews from Customer Service users.
% Fit
Missing features
Not enough reviews
Feature ratings
CRM
--
Support Ticket Management
4.5
Chatbot
--
Inbox Management
NA
Email Management
4.0
% Fit
Not enough reviews
Feature ratings
CRM
--
Support Ticket Management
4.9
Chatbot
4.3
Inbox Management
5.0
Email Management
4.5
User satisfaction
4.7
User reviews107
Ease of use
4.7
Functionality
4.5
Value for money
4.4
Customer support
4.6
4.6
User reviews77
Ease of use
4.6
Functionality
4.6
Value for money
4.4
Customer support
4.7
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Over 15,000 organizations worldwide across education, government, and commercial use Comm100, including IBM, Stanford University, HomeTrust Bank, Rackspace, Colgate, and Canadian Blood Services.

Mid-market and Enterprise. Retail/etail, Marketplaces, Subscription companies, Healthcare, Financial, Professional services, Software/tech, Wholesalers, Logistics and transportation services.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
108889
4 screenshots
158128
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Alerts/Escalation
207
Important
API
388
Important

Comm100 Live Chat

19/37
  • Automated Routing
  • Call Center Management
  • Conversation Intelligence
  • Customer Portal
  • Customizable Fields
  • Dashboard
  • Data Security
  • Gamification
  • Inbox Management
  • IVR
  • Key Performance Indicators
  • Language Detection
  • Multiple Data Sources
  • Predictive Analytics
  • Service Level Agreement (SLA) Management
  • Task Automation
  • Virtual Assistant
  • Voice Recognition
  • Alerts/Escalation
  • API
  • Autoresponders
  • Chatbot
  • Collaboration Tools
  • CRM
  • Email Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Queue Management
  • Real-Time Monitoring
  • Reporting & Statistics
  • Support Ticket Management
  • Surveys & Feedback
  • Third-Party Integrations
  • Video Chat
See All features
Hide Customer Service Software Features -

Kustomer

Top Features
26/37
Show Customer Service Software Features +

Comm100 Live Chat

--

Kustomer

Comm100 Live Chat
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Kustomer
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Comm100 Live Chat
  • By Comm100 Network Corporation
  • Located in Canada
  • Founded in 2009
Kustomer
  • By Kustomer
  • Located in United States
  • Founded in 2015
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