Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. Learn more.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Over 15,000 organizations worldwide across education, government, and commercial use Comm100, including IBM, Stanford University, HomeTrust Bank, Rackspace, Colgate, and Canadian Blood Services.
Mid-market and Enterprise. Retail/etail, Marketplaces, Subscription companies, Healthcare, Financial, Professional services, Software/tech, Wholesalers, Logistics and transportation services.
A great asset to our website, very easy to use and the report it stores is very helpful.
What I dislike is that you cannot enlarge them via CTRL + scroll. You have to click on an entirely separate button ,which is hard to find and inconvenient to use.
We don't emphasize on the chat on our website, which is why we love the Comm100 is free. It does what it needs to do, and it does it very good, so why change.
It should not include users who have requested to chat and change their mind within 5 seconds. It reflects badly on a reports.
Most of the time its been very reliable with very little down-time. I like the ability to join or monitor a chat with great ease.
Also, maybe a alarm reminder if the client the agent is chatting with has not replied for more than 2 mins.
It's another tool we utilize to access a larger customer base and provide excellent customer service. Luckily this program is super easy to navigate around.
Sometimes some features are more difficult to find.
Great experience with Kustomer, I love the way this software allows you to manage your tools, organize your tickets, and provide a good customer service.
The web interface has a bit of a learning curve as it's not the most intuitive UI. Additionally, their SDKs can be difficult to integrate due to poor documentation, unusual integration patterns.
Perfect tool for providing smooth and swift customer assistance. It also helps us resolve customers issue quickly because it has all the data that we need.
While the admin can insert predetermined macros (template messages), it is impossible for you to add personal ones and it is inconvenient to constantly have to get them elsewhere.
The interface is nice to look at, the night view is very nice if you spent more than 3 hours answering emails. Features like AHT are very accurate.
I am finding really hard to manage the main dashboard when I am scrolling through my inbox.
I love that Kustomer is really amazing when communicating with customers and also is awesome when you need to have communication with your co-workers in the company. I recommend Kustomer to everyone.
It has a steep learning curve, at first glance, it is very confusing to the new employees.
Prioritize real-user-identified key features according to your needs to find your best fit.
Comm100 Live Chat
Kustomer
Top FeaturesComm100 Live Chat
--
Kustomer
Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.
Products similar to those you're currently comparing: