# Compare Comm100 vs Tiledesk 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Comm100 and Tiledesk based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/108889-187541/Comm100-Live-Chat-vs-Tiledesk

---

# Comm100 vs Tiledesk Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Comm100Tiledesk2/4 selected

[Comm100](https://www.capterra.com/p/108889/Comm100-Live-Chat/)[4.7 (108)](https://www.capterra.com/p/108889/Comm100-Live-Chat/reviews/)

[Tiledesk](https://www.capterra.com/p/187541/Tiledesk/)[4.6 (154)](https://www.capterra.com/p/187541/Tiledesk/reviews/)

[## Comm100](https://www.capterra.com/p/108889/Comm100-Live-Chat/)[4.7 (108)](https://www.capterra.com/p/108889/Comm100-Live-Chat/reviews/)

Starting Price

$31.00/month

Value-for-Money

4.4

Functionality

4.5

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

Based on [108 reviews](#user-reviews)

Positive

106

Neutral

0

Negative

2

[## Tiledesk](https://www.capterra.com/p/187541/Tiledesk/)[4.6 (154)](https://www.capterra.com/p/187541/Tiledesk/reviews/)

Starting Price

€49.00/month

Value-for-Money

4.6

Functionality

4.4

Ease of Use

4.6

Customer Service

4.4

Reviews Sentiment

Based on [154 reviews](#user-reviews)

Positive

149

Neutral

3

Negative

2

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Starting Price

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Per User,Per Month

Free Trial

Free Version

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User rating

94%

of reviewers  
rated it above 4 stars

* * *

## Summary

* * *

Key features rated by users

Features selected based on 4,199 reviews from live chat software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Not enough reviews

Feature ratings

Single Sign On

\--

Chat/Messaging

5.0

Real-Time Notifications

\--

Real-Time Monitoring

\--

Support Ticket Management

4.5

63%Fit

Not enough reviews

Feature ratings

Single Sign On

\--

Chat/Messaging

4.8

Real-Time Notifications

4.6

Real-Time Monitoring

\--

Support Ticket Management

4.3

User satisfaction

User satisfaction

4.7

User reviews[108](https://www.capterra.com/p/108889/Comm100-Live-Chat/reviews/)

Ease of use

4.7

Functionality

4.5

Value for money

4.4

Customer support

4.6

User satisfaction

4.6

User reviews[154](https://www.capterra.com/p/187541/Tiledesk/reviews/)

Ease of use

4.6

Functionality

4.4

Value for money

4.6

Customer support

4.4

Price starts from

Price starts from

$31Per User, Per Month

-   Free version
-   Free trial

Price starts from

€49Per Feature, Per Month

-   Free version
-   Free trial

Best for

Best for

Thousands of organizations worldwide across education, iGaming, government, and commercial use Comm100, including Rackspace, CH Robinson, Kyndryl, Stanford University, and Global Affairs Canada.

Best for

Enterprises and mid-market teams that need AI Agents for customer support, sales engagement, and internal operations, with multichannel deployment and strong admin controls.

## User reviews

Pros & cons

PH

Patrick H.

Sr. Digital Marketing Manager

> "One of the great things about chat is we get very pointed, specific questions based on where the customer is in..."

[See full review](https://www.capterra.com/p/108889/Comm100-Live-Chat/#Capterra___6333398)

TW

Terrum W.

Director

> "Unfortunately my business does not make enough income for me to be able to invest into something that can easily..."

[See full review](https://www.capterra.com/p/108889/Comm100-Live-Chat/#Capterra___4525798)

PH

Patrick H.

Sr. Digital Marketing Manager

> "Chat accomplishes that and more, helping us build stronger, more personalized relationships with our customers."

[See full review](https://www.capterra.com/p/108889/Comm100-Live-Chat/#Capterra___6333398)

Nujan S.

Managing Director

> "WordPress plugin was not updated for multiple years when I used this software."

[See full review](https://www.capterra.com/p/108889/Comm100-Live-Chat/#Capterra___3836617)

PH

Patrick H.

Sr. Digital Marketing Manager

> "Chat provided immediacy during the user experience and gave us"

[See full review](https://www.capterra.com/p/108889/Comm100-Live-Chat/#Capterra___6333398)

VR

Verified Reviewer

Customer Experience Manager

> "Reporting is very weak, it is very limited. "

[See full review](https://www.capterra.com/p/108889/Comm100-Live-Chat/#Capterra___3110035)

[View Reviews](https://www.capterra.com/p/108889/Comm100-Live-Chat/reviews/)

NZ

Nelson Z.

Chief Data Officer

> "In addition, we successfully integrated Tiledesk with our CRM, which created great value for the company by automating interactions..."

[See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___7005622)

KJ

Kristian J.

Developer

> "Tiledesk does not integrate with some other chat platforms, which limits the ability to reach all of our customers."

[See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4741717)

NZ

Nelson Z.

Chief Data Officer

> "The platform fully aligned with our architecture strategy to deliver an end-to-end solution, and adoption was very fast thanks to..."

[See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___7005622)

Irsyad Nurwidianto B.

Software Engineer Intern

> "I had difficulties on trying all the features even though we've contacted the Tiledesk team."

[See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___6640494)

Irsyad Nurwidianto B.

Software Engineer Intern

> "Tiledesk helps you to automate and to eliminate inefficiency on handling customer supports or even marketing."

[See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___6640494)

GM

Geeti M.

Doctoral student

> "On the other hand, the most disliked feature of Tiledesk is that it does not have a ticketing system, which can be useful for..."

[See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4646320)

Irsyad Nurwidianto B.

Software Engineer Intern

> "Making AI agents learning curves is not as steep as one might think, thanks to Tiledesk’s intuitive interface and supportive..."

[See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___6640494)

AB

Adelle B.

Supervising Solicitor

> "its really clunky, and difficult to navigateunclearDifficult to access documents that clients send to us"

[See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___5003495)

Irsyad Nurwidianto B.

Software Engineer Intern

> "I love how the dashboard gives you ease of use on how to make the agents, or how to match the automation on your company workflow."

[See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___6640494)

Vignesh M.

Senior Process Associate

> "It has limited integration with the third-party tools"

[See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4735929)

Andrew S.

DevOps engineer

> "It includes chat, cobrowsing, agent routing, canned responses, visitor monitoring and more. Despite the depth of features, the..."

[See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4733884)

AS

Aseem S.

Design Engineer

> "Some of the visual/UI flows may seem awkward to navigate."

[See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4730188)

Claudia P.

Moderatrice Chat

> "Really good software, which his integrated with daily-use softwares like whatsapp and telegram; the customers filter works really..."

[See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4831207)

Anand B.

Research Analyst

> "Language support is limited."

[See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4734038)

Abi P.

Head of Content

> "Thanks to Tiledesk, we’re able to engage with our customers on WhatsApp."

[See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___6359619)

Santhiya R.

Executive hub operations

> "Sometimes bot will not understand the real-time issues"

[See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4736437)

KS

Kowshik S.

Frontend Developer

> "We evaluated the chat functionality which seems to be very useful and straight forward to integrate and the creating own Chatbot to..."

[See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___5015498)

Carmelo S.

Chat Moderator

> "the layout isn't customizable and this may cause some issues for whose that haven't a really good eyesight , especially at night"

[See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4471803)

FD

Fahad D.

Android Developer

> "TileDesk is an extremely useful app for creating chat rooms and managing automated help desks for our users"

[See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4703489)

GM

Geeti M.

Doctoral student

> "Furthermore, the system does not have AI-based features to make the customer experience easier and more efficient."

[See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4646320)

VR

Verified Reviewer

Assistant Manager - International Sales

> "It is helping us to create customizable chatbots that are trained to respond to customer inquiries, automate repetitive tasks, and..."

[See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4646100)

TC

Trevor C.

Managing Director

> "I don't see a way to send a contact details capture form."

[See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___3743792)

JK

Joan K.

Business Development Manager

> "Tiledesk is an important tool for business that want to provide efficient and effective customer support, with customizable..."

[See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4677445)

VR

Verified Reviewer

Senior Data Engineer

> "The chat bot services are sometimes misleading angd customer will end up coming in live chat."

[See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4603636)

VR

Verified Reviewer

Data Scientist

> "Tiledesk is a great tool for develop instant live chat bots and assistants quickly, it has allowed us to build chatbots which can..."

[See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4276977)

TV

Thanos V.

Web Development Specialist

> "The technical support they provided didn't solve the problem, i think that they don't have enough experience with installing it on..."

[See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4441768)

FA

Frinto A.

Manager-Operations

> "Also, we are using their smart AI driven chat bot service for engaging with our vendors, partner and clients to establish better..."

[See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4258716)

PS

Palla S.

Senior BLogger

> "Lag can occur when using the platform, which can be frustrating."

[See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4447703)

Maria D.

Data Analyst

> "We have set reliable interactive platform that enables customers to reach our sales teams and make enquiries of any product."

[See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4285489)

NN

Neil N.

Senior Associate

> "It has a lagging issue, it slows down the system."

[See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4000059)

Irsyad Nurwidianto B.

Software Engineer Intern

> "I like the whole idea of the business model."

[See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___6640494)

PS

Palla S.

Senior BLogger

> "As an open source platform with separate components, it can be difficult to deploy."

[See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4447703)

VR

Verified Reviewer

Copywriter

> "Building customized chatbots is now a breeze without writing a single line of code."

[See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___5035282)

Abhishek S.

Associate Consultant

> "Templates are very basic and standard."

[See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4395674)

SZ

Sandro Z.

Engineer

> "Tiledesk is a high quality open source project that helped us offering an high quality customer support and engaging experience for..."

[See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4264812)

NN

Neil N.

Senior Associate

> "It was below average"

[See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4000059)

[View Reviews](https://www.capterra.com/p/187541/Tiledesk/reviews/)

## User interface

[Comm100](https://www.capterra.com/p/108889/Comm100-Live-Chat/)

4.69 (108)

[Tiledesk](https://www.capterra.com/p/187541/Tiledesk/)

4.56 (154)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

API

120

Important

Comm100

Top features

32/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/108889/Comm100-Live-Chat/#features)

Tiledesk

30/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/187541/Tiledesk/#features)

### Recognition

No recognitions have been awarded to Comm100

No recognitions have been awarded to Tiledesk

### Deployment & support

Comm100

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Tiledesk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Comm100

-   By Comm100 Network Corporation
-   Located in Canada
-   Founded in 2009

Tiledesk

-   By Tiledesk
-   Located in Italy
-   Founded in

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[Tiledesk](https://www.capterra.com/p/187541/Tiledesk/)[4.56 (154)](https://www.capterra.com/p/187541/Tiledesk/reviews/)

vs

[Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.10 (115)](https://www.capterra.com/p/158117/Freshchat/reviews/)

€49/month

Price

₹1799/month

4.4

Features

4.0

4.6

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/158117-187541/Freshchat-vs-Tiledesk)