Capterra Logo
Helping businesses choose better software since 1999

Comm100 Live Chat vs WATI: Which is a better fit?

Updated on February 13th, 2025
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Summary
Key features rated by users
Features selected based on 1,500 reviews from Customer Support users.
% Fit
Not enough reviews
Feature ratings
Support Ticket Management
4.5
Multi-Channel Communication
--
Live Chat
5.0
Reporting/Analytics
--
Knowledge Base Management
--
% Fit
Missing features
Feature ratings
Support Ticket Management
4.0
Multi-Channel Communication
NA
Live Chat
4.4
Reporting/Analytics
4.3
Knowledge Base Management
NA
User satisfaction
4.7
User reviews107
Ease of use
4.7
Functionality
4.5
Value for money
4.4
Customer support
4.6
4.6
User reviews152
Ease of use
4.6
Functionality
4.4
Value for money
4.3
Customer support
4.3
Price starts from
/user
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Over 15,000 organizations worldwide across education, government, and commercial use Comm100, including IBM, Stanford University, HomeTrust Bank, Rackspace, Colgate, and Canadian Blood Services.

End-to-end WhatsApp API solution for SMBs across the globe. Trusted by the fastest-growing brands in over 100+ countries

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
108889
4 screenshots
204314
5 screenshots

Comm100 Live Chat

Top Features
33/50
  • Application Management
  • Call Center Management
  • Client Portal
  • Configurable Workflow
  • Customer Communication
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • Help Desk Management
  • Inventory Management
  • Role-Based Permissions
  • Service Level Agreement (SLA) Management
  • Website Integration
  • Widgets
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Chatbot
  • Chat/Messaging
  • Communication Management
  • CRM
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Templates
  • Email Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Multi-Channel Communication
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Reporting/Analytics
  • Reporting & Statistics
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • SSL Security
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Third-Party Integrations
See All features
Hide Customer Support Software Features -

WATI

12/50
Show Customer Support Software Features +

Comm100 Live Chat

--

WATI

--

Comm100 Live Chat
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
WATI
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Comm100 Live Chat
  • By Comm100 Network Corporation
  • Located in Canada
  • Founded in 2009
WATI
  • By WATI.io
  • Located in Hong Kong SAR China
  • Founded in 2015
Recommendations

Products similar to those you're currently comparing: