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Manufacturing, Healthcare, Agriculture, Food Processing, Facilities Management, Fleet, Hotels, Oil & Gas, Construction, Distribution, Warehousing, Utilities, Packaging,
BlueFolder is an excellent fit for equipment-centric service teams in industries like facilities maintenance, equipment maintenance, warranty service, and more.
I am pleasantly surprised at how powerful and comprehensive the software is for the annual cost. The ease of use and simplicity are outstanding.
I just risk that it was available to all departments without having to pay additional user fees.
Its task scheduling feature is very useful. Its request and approval features are also very impressive and helped in promoting the efficiency of our maintenance team.
If there is no service then the app is useless to use.
Price and quality great for it's functionalities, and looking forward to continued use in the future. Can use a few technical detail tuning, but overall great performance thus far.
When filling out the tasks on the app if you make a mistake and have typed to much you can't go back and correct it because it doesn't do it in paragraph form.
Easy to navigate, visually appealing, user friendly, and very fast. Upkeep is one of the best applications I have had the pleasure of working with.
Requester's sometimes log out of it and forget what their password is.
Their customer support is extremely helpful and always accessible when needed. This was the single most effective decision we have every made and I highly recommend this system.
Lack of Unsecured email passwords and email addresses , limited of customization of customers and workers.
I have had compliments from customers in the last couple of days saying how much they like the ease of use and simplicity.
But this is common in most calendar systems. I live in Arizona and during half the year my appointments are set to the wrong time, even though my sales team puts them in correctly for the class.
I really like the ease of use and the implementation of the system was virtually seamless with the tech team from BlueFolder. The reports are very good for our needs.
However using that later is a royal pain when going to print something off. We currently have to use another app to make the attachments such as receipts a pdf then upload to Bluefolder.
I love how this product is simple and easy to navigate and use. The amount of customization is really great.
I would like to drag and drop tickets to move the tech/dat its assigned to.
Mike: Hi, my name is Mike. I'm an architect and a facilities manager for a non-profit organization. And I would give Upkeep a four out of five. We were a paper-based organization before, and we found particular challenges with that. There was no accountability, there was no transparency or at least very little transparency, and we needed a digital solution to make sure that everyone in the organization was on board with what was going on within our facilities. And so I made the decision to find a digital solution to this problem, and I stumbled upon Upkeep. And it's been a godsend for the entire organization. Transparency is at an all time high because we use it now. There are just so many fantastic features that really help our organization stay on top of all of the challenges of having to manage a facility. So the main reason we chose Upkeep was for the transparency in facilities management. When we were paper-based, we found that a lot of things were falling between the cracks and we couldn't get a lot of things done, vendors weren't getting paid as a result. A lot of the staff were not kept up to date as to what was going on with boilers and elevators, et cetera, et cetera. And so that was the main feature that really helped onboard us to the Upkeep program, because we just found so much value in this program and being able to be transparent with everyone within the organization and with our vendors and administration, et cetera, et cetera. So this was the main reason why we decided to go with Upkeep. The onboarding process and integration of Upkeep was a really seamless process, thanks to the folks that work at the company. They really help you walk through the entire process of getting everyone up to speed. They really help you with uploading your facilities and your properties, and just making sure that you understand how the software works to ensure that your workflow is as efficient as possible because of that. So that's a very amazing and seamless process. If you're looking to streamline your workflow, I think that Upkeep is the perfect solution for you. It provides transparency, it provides efficiency, and it's just a fantastic program overall. Also, if you are pro-environment and you're looking to cut down on paper usage, this is also a fantastic solution. You won't find that you'll be saving stacks of paper, you'll go fully digital and you'll just find that this really helps with your workflow and with the efficiency of your organization.
Aleksandr Y.: My name's Aleksandr. I'm the Chief Operations Officer for Made By WiFi, and I would rate BlueFolder a five out five. Before BlueFolder, we were using ConnectWise. The problems we were having with ConnectWise, was it was a bit too expensive for our needs and very cumbersome. It's a very complicated program that wasn't a right fit for a company of our size and of our needs. We chose BlueFolder because of the sales process. We found them to be very flexible with our needs. They gave us a demo, a free demo that they allowed us to hold onto for about two months. The setup process was incredibly easy and it fit our needs perfectly. There was no added fluff and there weren't any features that we didn't need to use, so we're fully utilizing the program. BlueFolder offered us a few instructional videos and sessions in order to get ourselves turned up, but the process was so easy. I got it done in one evening, importing a few spreadsheets, getting all my information up and running. I never even had to take the onboarding courses because it was pretty straightforward. We were up and running within a day. With BlueFolder, I would recommend really looking internally and considering your needs, in terms of how you want to use the program and how you want to integrate it too. It's limited, in terms of the integrations it offers, at least compared to what we were doing with ConnectWise before. And also, the program, like I said, it's limited in its functionality, so it may not be a perfect fit for everyone. Definitely go through the sales process, take the onboarding courses, and try to make sure that it fits your needs exactly. It's not going to offer you any fluff, but at the same time, there aren't a lot of extra features that some other programs offer that may be useful for certain companies.
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