Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
BlueFolder is an excellent fit for equipment-centric service teams in industries like facilities maintenance, equipment maintenance, warranty service, and more.
Field service management solution that enables HVAC, plumbing, telecom, and other industries to manage inventory, finances, customer relationships, and more.
Their customer support is extremely helpful and always accessible when needed. This was the single most effective decision we have every made and I highly recommend this system.
Lack of Unsecured email passwords and email addresses , limited of customization of customers and workers.
I have had compliments from customers in the last couple of days saying how much they like the ease of use and simplicity.
But this is common in most calendar systems. I live in Arizona and during half the year my appointments are set to the wrong time, even though my sales team puts them in correctly for the class.
I really like the ease of use and the implementation of the system was virtually seamless with the tech team from BlueFolder. The reports are very good for our needs.
However using that later is a royal pain when going to print something off. We currently have to use another app to make the attachments such as receipts a pdf then upload to Bluefolder.
I love how this product is simple and easy to navigate and use. The amount of customization is really great.
I would like to drag and drop tickets to move the tech/dat its assigned to.
Aleksandr Y.: My name's Aleksandr. I'm the Chief Operations Officer for Made By WiFi, and I would rate BlueFolder a five out five. Before BlueFolder, we were using ConnectWise. The problems we were having with ConnectWise, was it was a bit too expensive for our needs and very cumbersome. It's a very complicated program that wasn't a right fit for a company of our size and of our needs. We chose BlueFolder because of the sales process. We found them to be very flexible with our needs. They gave us a demo, a free demo that they allowed us to hold onto for about two months. The setup process was incredibly easy and it fit our needs perfectly. There was no added fluff and there weren't any features that we didn't need to use, so we're fully utilizing the program. BlueFolder offered us a few instructional videos and sessions in order to get ourselves turned up, but the process was so easy. I got it done in one evening, importing a few spreadsheets, getting all my information up and running. I never even had to take the onboarding courses because it was pretty straightforward. We were up and running within a day. With BlueFolder, I would recommend really looking internally and considering your needs, in terms of how you want to use the program and how you want to integrate it too. It's limited, in terms of the integrations it offers, at least compared to what we were doing with ConnectWise before. And also, the program, like I said, it's limited in its functionality, so it may not be a perfect fit for everyone. Definitely go through the sales process, take the onboarding courses, and try to make sure that it fits your needs exactly. It's not going to offer you any fluff, but at the same time, there aren't a lot of extra features that some other programs offer that may be useful for certain companies.
BlueFolder
SAWIN
Top FeaturesBlueFolder
--
SAWIN
--
Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.
Products similar to those you're currently comparing: