TotalMD vs Epic: Which is a better fit?

Ease of use of the software product and superior tech support. Whenever I have a question, someone is always available to help me resolve my issues.

There are 3 levels of service/features/prices. We had a catastrophic failure of our previous practice management system and had to quickly choose software to meet our needs.

I have to say that TotalMD has been the best and easiest by far, who would have known that an affordable system would be the best. I started with the basic and just upgraded to the Avanced version.

My last program was discontinued and I was panicking because of my lack of knowledge of computers.

Super friendly and helpful. Support is always easy to get ahold of, If I have ever had any issues they have been able to find a solution quickly.

That was the biggest factor of frustration for my staff. It was all too time consuming when they needed to answer patient questions about payments, etc.

A very feature rich program for an affordable price. They also have fantastic customer service and support that is completely US based.

The reports are not very good and when we set up, we had alot of problems that had to be dealt with during our training period, consequently our training was a little poor.

The best feature, I think, is the depth of the "dot phrases," they cut your note taking time into a fraction. The customer support is wonderful, quick, helpful and efficient.

This can be confusing from a training and operations perspective (e.g. "I was told to do it differently," "My provider prefers it a different way").

It is easy to use, once you get the appropriate training and practice. I like that is a great investigative tool to search for timelines in the past.

Too many icons/tabs on the page, and it is difficult to navigate. Call center messages under In-Basket messages; very difficult to see who is writing what in a chronological order.

There is also an inpatient version that my institution will be great for my institution when implement as there will be seamless uniformity between outpatient and inpatient.

Brandon B

Data Scientist

The user interface is confusing and redundant.

I also enjoy being able to review encounters for resulting purposes that will facilitate our company to make the best decision as to care for the patient.

It can be very overwhelming at times. Hard to grasp some of the functionalities and the different templates that epic has.