TotalMD vs Updox: Which is a better fit?

Ease of use of the software product and superior tech support. Whenever I have a question, someone is always available to help me resolve my issues.

There are 3 levels of service/features/prices. We had a catastrophic failure of our previous practice management system and had to quickly choose software to meet our needs.

I have to say that TotalMD has been the best and easiest by far, who would have known that an affordable system would be the best. I started with the basic and just upgraded to the Avanced version.

My last program was discontinued and I was panicking because of my lack of knowledge of computers.

Super friendly and helpful. Support is always easy to get ahold of, If I have ever had any issues they have been able to find a solution quickly.

That was the biggest factor of frustration for my staff. It was all too time consuming when they needed to answer patient questions about payments, etc.

A very feature rich program for an affordable price. They also have fantastic customer service and support that is completely US based.

The reports are not very good and when we set up, we had alot of problems that had to be dealt with during our training period, consequently our training was a little poor.

Isaiah I

CEO

Very great experience and I love the user interface. A very affordable recommendable software.

There is no virtual waiting room so is difficult to schedule the calls. It takes very long to wait for patient to answer.

The ease of which links can be sent to patients and connectedness to our EMR is fantastic.

Horrendous customer service. No appreciation for customer’s time.

The video quality is great. That's all I enjoyed for the 4 days that costs me $94.00.

Bassem B

Systems Developer

The inability to fax blast to a contact list. The complexity of adding/importing contact lists.

I have already recommended this product to colleagues. I like that it is HIPPA compliant, ease of use, and attaches easily to patient folder in EHR.

We have been able to see patients that are high risk and did not need to come into the office. I can forsee it being beneficial as we move forward from this crisis.