# Compare Mailchimp vs Mailjet 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Mailjet and Mailchimp based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/110228-130105/MailChimp-vs-Mailjet --- # Mailjet vs Mailchimp Features and Cost Comparison Last updated April 6th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: MailjetMailchimp2/4 selected [Mailjet](https://www.capterra.com/p/130105/Mailjet/)[4.2 (453)](https://www.capterra.com/p/130105/Mailjet/reviews/) [Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[4.5 (17,599)](https://www.capterra.com/p/110228/MailChimp/reviews/) [## Mailjet](https://www.capterra.com/p/130105/Mailjet/)[4.2 (453)](https://www.capterra.com/p/130105/Mailjet/reviews/) Starting Price $17.00/month Value-for-Money 4.2 Functionality 4.2 Ease of Use 4.2 Customer Service 3.9 Reviews Sentiment Based on [453 reviews](#user-reviews) Positive 377 Neutral 27 Negative 49 [## Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[4.5 (17,599)](https://www.capterra.com/p/110228/MailChimp/reviews/) Starting Price $13.00/month Value-for-Money 4.4 Functionality 4.4 Ease of Use 4.4 Customer Service 4.2 Reviews Sentiment Based on [17,599 reviews](#user-reviews) Positive 16,108 Neutral 1,214 Negative 277 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 14,179 reviews from email marketing software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 70%Fit Not enough reviews Feature ratings Email Campaign Management 4.1 Campaign Scheduling 4.3 Newsletter Management \-- Email Tracking 4.0 Customizable Branding 5.0 84%Fit High performer Feature ratings Email Campaign Management 4.6 Campaign Scheduling 4.6 Newsletter Management 4.5 Email Tracking 4.4 Customizable Branding 4.4 User satisfaction User satisfaction 4.2 User reviews[453](https://www.capterra.com/p/130105/Mailjet/reviews/) Ease of use 4.2 Functionality 4.2 Value for money 4.2 Customer support 3.9 User satisfaction 4.5 User reviews[17,599](https://www.capterra.com/p/110228/MailChimp/reviews/) Ease of use 4.4 Functionality 4.4 Value for money 4.4 Customer support 4.2 Price starts from Price starts from $17Other, Per Month - Free version - Free trial Price starts from $13Flat Rate, Per Month - Free version - Free trial Best for Best for Mailjet has offices worldwide and operates with 100k+ clients and partners across 150 countries. Best for Mailchimp streamlines business operations by connecting over 11M companies worldwide with customers, allowing sales, creating and launching effective marketing campaigns in a single platform. ## User reviews Pros & cons BW Brandy W. Manager > "My next step will be to explore how Mailjet integrates with our current contact lists and how well it supports personalization..." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___7005689) RV Rachelle V. Transaction and Team Operations Coordinator > "Image storage capacity is somewhat limited, and occasionally the platform may freeze or lag, which slows down the workflow." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___7005736) NM Naeem M. Digital Strategist > "Used to work great, migrated away from Mailchimp to Mailjet and for nearly 4 years, every week we sent out mailers..." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___6362192) BL Bertrand L. CEO > "This creates a very risky situation for a business, especially when email communication is a key part of your activity." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___7115227) BW Brandy W. Manager > "I can see how the shared templates will help maintain brand consistency across centers, which is important for corporate..." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___7005689) RH Ryan H. director of marketing > "can be confusing to submit new data as in sometimes when im transferring data from fixr it'll give an error code and only..." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___7005688) CE Christopher E. Owner > "I don't use half its features but more than covers my needs." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___7136533) BL Bertrand L. CEO > "Mailjet is unreliable, risky, and completely unsuited for anyone who actually wants to grow their business safely." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___7115227) BL Bertrand L. CEO > "What I liked most about Mailjet is that the platform is relatively easy to use, even for a small team without advanced..." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___7115227) JM Jones M. CTO > "To compound the issue, immediately after initially restoring our account, it was suspended again for an additional two days...." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___6733905) FM Fe M. EA > "Integrations - able to connect to a lot of our tools." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___7005706) SH Sander H. CTO > "They do not notice and their internal mails are not always working - for example password reset or auth codes are delayed or..." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___6543083) SB Sarah B. Research Analyst > "There is an extensive and wide variety of email templates that allow you to send and receive emails based around marketing..." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___4981378) JM Jones M. CTO > "We got issues with their stats, sometimes they were wrong (missing status or contacts)." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___6733905) RH Ryan H. director of marketing > "easy to use and helpful course to share insight on how to run the system better to gain more connection to customers therefore..." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___7005688) MT Mark T. Owner > "customer support is lacking and needs work." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___6822911) VR Verified Reviewer Web Designer > "Mailjet is a easy to use and drop email builder with the team collaboration feature and it is great for developers to integrate..." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___6697158) XC Xavier C. Founder > "It was a little bit clunky in places and not as intuitive as other platforms" [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___6559131) CE Christopher E. Owner > "Every time I have needed it, its there, ready and waiting to deliver" [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___7136533) Liam K. Digital Marketing Lead > "The templates were not the greatest and had to build a lot of our own." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___6318697) RS Ryleigh S. Content Manager > "In just a few short hours, I felt like I was a pro at navigating the platform as well as creating and updating new emails to..." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___6235102) NM Naeem M. Digital Strategist > "Without us explaining, they simple throttled our send limits." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___6362192) VR Verified Reviewer MLE > "They service is easy to setup easy to onboard and the API is well documented. And it offer a good pricing scheme." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___7020446) AAL Angel Amita L. Yoga teacher, Healer, Homeopath > "Si they are AGAINST supporting good work that helps people." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___6603783) MO Mike O. CEO > "User-friendly and human-centric, yet comprehensive and customizable." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___7005712) AZ Alexander Z. Owner > "Overall I find this solution too expensive given the other options available." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___6764428) GH Gareth H. Director > "Easy to use layout, good support, good content around helping to be successful, I like the UI as well" [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___7005681) NM Naeem M. Digital Strategist > "lousy rules and no loyalty to a 4+ year old client." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___6362192) SB Sonia B. Customer Success > "Also, Bots vs human metrics are awesome!" [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___7005697) SH Sander H. CTO > "Make sure you do not fully rely on their service" [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___6543083) BL Bianca L. Human Resources Generalist > "I did not use marketing before mailjet, and this was very easy to learn and create great emails." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___7005685) BM Bhagya M. editor > "Wrong analytics shown while using API or smtp, suppose if you use smtp to your own test email address, if you are sending to 10..." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___4561710) CE Christopher E. Owner > "Mailjet is simple and just works!" [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___7136533) NA Nikolaos A. Product Manager > "They didn't even reply to us and they closed our tickets, damaging our product." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___6258673) VR Verified Reviewer Designer > "All options are easy to get started, and the best feature is booking emails." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___6468389) SH Sander H. CTO > "Very bad support desk" [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___6543083) JM Jones M. CTO > "The main reason why we chose Mailjet is because they were a French company with fair prices." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___6733905) AZ Alexander Z. Owner > "Too expensive." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___6764428) MO Mike O. CEO > "Great webinar today about campaigns, thank you!" [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___7005712) NA Nikolaos A. Product Manager > "One day, we received an email that our account has been compromised and it was suspended." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___6258673) AZ Alexander Z. Owner > "It's easy to create and manage campaigns, and the deliverability is excellent." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___6764428) VR Verified Reviewer CEO > "Here are a few things that it falls short in when compared to other mass emailers:1." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___4814726) VR Verified Reviewer CEO > "The design / looks were the only positive that I could take. While the product is extremely irritating due to the limited..." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___4814726) HM Hamza M. Senior Manager > "One of the cons is to adding payment method every month,as in India RBI has change the policy for online payment" [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___3844588) HM Hamza M. Senior Manager > "Basically both the company name comes under same firm but having lots of different, if you use mailgun in free trial the..." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___3844588) SR Simone R. Fullstack Web Developer > "Sometimes their service for automatic detection of domain owners is blocked by firewalls." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___3813417) BL Bianca L. Human Resources Generalist > "does everything I need it to and so user friendly." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___7005685) PS Prathiksha S. Marketing Associate > "The platform lacks email templates options which could be increased." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___3708329) BL Bianca L. Human Resources Generalist > "how easy it is to use!" [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___7005685) Vishal M. Seo Executive > "Not for the beginners, you must need to learn about email marketing before using this software." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___3699648) MT Mark T. Owner > "Good reply rate." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___6822911) JW Jennifer W. Paranormal tour guide > "An improper size wouldn't bother me as much as the constant adjustment." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___4629476) MT Mark T. Owner > "easy to use." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___6822911) VR Verified Reviewer CEO > "There is zero care factor about resolution and response times are shocking. " [See full review](https://www.capterra.com/p/130105/Mailjet/#GetApp___3579744) Liam K. Digital Marketing Lead > "Super easy to set up to start sending transactional emails." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___6318697) BM Bradley M. Owner > "Big mistake in signing up, won't ever go back, even if they offered a free top tier account." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___4663341) DN Debbie N. Manager > "The problems solved by using Mailjet include: - Sending large volumes of emails quickly and reliably - Automating email..." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___4546686) AK Alisha K. Sales And Marketing Specialist > "The server's response time is excruciatingly slow." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___4733381) JM Jones M. CTO > "They also have a good deliverability." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___6733905) Arika N. Manager > "Email auto-response fails at time" [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___4095315) SR Simone R. Fullstack Web Developer > "Mailjet helps us delivering hundreds of transtactional and confirmation emails connected to our web projects." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___3813417) EV Estelle V. Digital Manager > "Not easily integrable with other CRM solutions." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___4737140) FC Fabien C. Webmaster > "Perfect for quickly laying out marketing newsletters with drag and drop, possibility of making automations, management of..." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___4094608) BD Bruno D. Freelance > "One drawback is that the links are intercepted by MailJet, so that the visitor will first land on the MailJet tracking page and..." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___2584227) VR Verified Reviewer Sales Development Representative > "Another good example is it deliverability, because it ensures that your emails will be sent to their inbox without being..." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___4700515) Alexandra N. CEO > "Connecting our domain was problematic, and email automation is only available to premium users." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___2934169) EB Ewa B. Marketing Team Lead > "It is simple to engage with our customers seamlessly with Mailjet." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___6287818) SW San W. Operation manager > "Emails were missing delivery randomly." [See full review](https://www.capterra.com/p/130105/Mailjet/#SoftwareAdvice___3317823) Karem M. Press Relations > "The mass email distribution tool is very dynamic and fast, which greatly facilitates the work of press relations and the like." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___4632739) SW San W. Operation manager > "Some emails were delayed quite a bit." [See full review](https://www.capterra.com/p/130105/Mailjet/#SoftwareAdvice___3317823) PT Pierpaolo T. Digital Marketer > "I like the email verification features" [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___6260404) MS Mario S. Engineer > "They SUSPEND your PAID Accounts, the DO NOT REPLY to TICKETS for SUPPORT and they DO NOT REFUND." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___2410261) Elyes C. Application security engineer > "One of the key values of mailjet is that you can manage multi domains and integrate your mailing system in multi systems." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___2901813) SW San W. Operation manager > "Mailjet, don't bother to ask me to contact you to work anything out." [See full review](https://www.capterra.com/p/130105/Mailjet/#SoftwareAdvice___3317823) NE Nessma E. Manager > "It's relatively cheaper than other providers." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___4890198) FB Franck B. CEO > "On top they didn't credit back 30000 email and i also lost a domain name that is now marked as spam everywhere..." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___2188074) Francois Pascal N. Service provider > "Even list management is easy to set up." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___4895908) JH Jack H. Marketing Manager > "So they have time to close my ticket, but they don’t have time or they don’t want to reply to a ticket." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___2304363) Arika N. Manager > "Mailjet offers a decent number of service at a pocket friendly pricing plans." [See full review](https://www.capterra.com/p/130105/Mailjet/#Capterra___4095315) VR Verified Reviewer Marketing Communications Manager > "It can be a little stubborn when deleting old archives and contacts." [See full review](https://www.capterra.com/p/130105/Mailjet/#GetApp___2593963) [View Reviews](https://www.capterra.com/p/130105/Mailjet/reviews/) VR Verified Reviewer Marketing Manager > "It gives you everything you need in one place, from email marketing and automation to segmentation, landing pages, and reporting, which makes it a very complete platform for serious..." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7129909) AH Amir H. E-Commerce Manager > "The high-intensity pricing structures are not so good in terms of value when our customer base is increasing and customer service is virtually useless when you fall into their rigid spam..." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7106742) RS Radha S. Legal Assistant > "The drag‑and‑drop editor, pre‑designed templates, and clear workflows make day‑to‑day email marketing straightforward, even without extensive technical or design experience." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7121771) Patrick S. Corporate Finance > "There are WP integration security issues that have come up by my hosting provider. While I keep all my software up-to-date, I have to keep scanning/repair software running in the..." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7105481) AH Amir H. E-Commerce Manager > "The convenience in the area of the drag-and-drop user interface is impressive that our marketing and sales team can create beautiful promotional products emails with ease and in a short..." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7106742) JS Jake S. Founder and CEO > "I also found it a little opaque - sometimes I would import new subscribers, having archived enough to be under the 10k threshold, but then face top up charges for reasons I never fully..." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7044018) Elton Takudzwa N. Website Owner > "The layout is clean and well-organized, allowing users to quickly find key features such as campaign creation, audience management, and analytics." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7140257) Suresh K. Senior Business Executive > "It gets a bit pricey as the number of contacts in your account increases and you are restricted in getting some good features as you are required to upgrade to a higher plan." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7053342) MP Maksim P. Business Owner > "What I like most about about Mailchimp is the convenience of being able to send a mass text or email to all my customers, notifying them about my new batch of products and reminding them to..." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7122403) KF Krista F. Operations Manager > "What I least like about mailchimp is that I cannot resend email to non-openers if i use the multiple subject line feature." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7142253) CB Christine B. Marketing Manager > "I also appreciated the variety of templates and the built-in analytics, which make it simple to track performance and optimize campaigns. While the platform can be quite expensive compared..." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7139562) PG Paula G. Director > "I don't always think to look for un-subscriptions in the email summary and then I go send another email to the same list, so the people who unsubscribed are not included moving forward and..." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7138371) VR Verified Reviewer Compliance Manager > "Content optimizer, I also love the "Creative Assistant," which automatically pulls your brand colors and logos from your website to build designs for you" [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7133039) BR Bradley R. IT Director > "It’s a solid platform for straightforward email marketing, but once you start needing deeper customization or more advanced workflows, it may not keep up as well as some alternatives." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7144180) RS Radha S. Legal Assistant > "Creating email campaigns is straightforward, with clear workflows, drag‑and‑drop templates, and helpful prompts that make it accessible even for beginners." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7121771) VR Verified Reviewer Compliance Manager > "price increase quickly, also the transition from a simple email tool to a full CRM has made the navigation slightly cluttered and more complex than it used to be." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7133039) BY Brian Y. Visa Consulting Specialist > "Mailchimp has assisted me in sending organized updates and information emails and my communication with visa clients has become more balanced and professional." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7069016) NN Nicholas N. Quality Assurance Manager > "Spam filtering at times flags critical messages particularly for first contact hence forgetting to check spam may result in loss of business" [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7142553) ZR Zane R. Office Coordinator > "The drag-and-drop builder makes it easy to create professional-looking campaigns quickly and makes it very efficient to create newsletters and event promotions." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7095215) MP Marissa P. executive director > "It's challenging as a small org to be able to afford the paid subscription when and can't send newsletters to everyone that gives you their email." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7044795) Kazi A. Social Media Executive > "It was the perfect tool to help me launch my small business marketing campaigns, and it integrates seamlessly with my website." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7104781) RS Radha S. Legal Assistant > "Additionally, the interface, while beginner‑friendly, can sometimes feel crowded or unintuitive when managing multiple campaigns, audiences, or settings." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7121771) FG Fabrizio G. Design Lead > "Functional lead capture solution and creating effective marketing data report and also content nanagement, Mailchimp is excellent." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7044127) VR Verified Reviewer IT Specialist and Systems Administrator > "The issues usually come from scaling, integrations, and access control needs that go beyond simple campaign work." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7056336) TF Terrance F. Business and Financial Officer > "I love the comprehensive ability to design and distribute newsletters and emails to our subscribers while also managing and maintaining our subscriber database all in the Mailchimp platform." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6850967) KK Kevin K. Marketing Manager > "For organizations that operate with multiple agents or brands, Mailchimp lacks the flexibility and depth required." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7045212) MD Melissa D. Patient Coordinator > "The drag and drop feature allows me to drag and drop my own custom videos and images, and it has a clean interface." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6822446) CB Christine B. Marketing Manager > "Additionally, certain automations and reporting features aren’t as flexible as they could be compared to more specialized platforms." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7139562) SC Stacy C. Development Director > "For small nonprofits, Mailchimp works well because it is designed for simple email newsletters, announcements, and community updates rather than ecommerce marketing." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7109504) Samuel A. Digital marketing manager > "While importing files, you have it follow a format of names and email, it does not allow for a flexible contact type of email only and it's become costly when you have a larger email..." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6653707) Imanol Alfonso P. CTO > "It makes designing emails and automations quick and easy, has robust analytics and segmentation tools, and integrates smoothly with other platforms." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7034428) Artur C. CEO > "The main drawbacks of Mailchimp include its high cost for larger lists, complexity of advanced features, limited customer support, restricted template customization, less detailed..." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6307425) JS Jake S. Founder and CEO > "Also, great that you could tag audience members, and also arrange them into segments - this double system gave good flexibility for recording data." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7044018) BR Beckie R. Owner > "Additionally, even though you might have a perfectly scrubbed mailing list that you obtained over years personally via a dedicated website, after completing hours and perhaps days of work..." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6763114) RB Regina B. Owner > "What I like most about Mailchimp is how beginner-friendly the platform is, especially for small businesses and entrepreneurs who need professional email marketing tools without a steep..." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7084901) RS Radha S. Legal Assistant > "I also found some limitations in design flexibility and automation depth unless you upgrade to higher‑tier plans." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7121771) AA Amanda A. Operations Manager > "It offers value for small teams or organizations that need an all-in-one marketing platform that isn't too expensive for the features it provides." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7114133) VR Verified Reviewer Digital Marketer > "Segmenting emails by audience is a bit difficult in the platform and had a steep learning curve." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7090146) PG Patricia G. Customer Service Lead > "It helps us to keep a professional image without having to hire a dedicated designer, though the part of contact management needs constant cleanup." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7076467) TR Tanya R. Creative Director > "The free plan doesn't offer automations which is annoying if you're trying to set up delivery of a free ebook or other incentive. Once you move on to the paid plan, segmenting the audience..." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6632076) SK Sam K. Real Estate Salesperson > "Overall, I think Mailchimp is the best software I have found to create interactive email marketing materials, but I do wish that there were some additional capabilities within the platform..." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7043962) VB Violet B. Artist Representative > "I dislike that the platform itself is not as user friendly as I would like it to be and there are too many options that look too similar within their templates." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7137394) MW Michelle W. Executive Director > "Mailchimp has an easy-to-use interface, automations, and excellent analytics that help our nonprofit send targeted campaigns and manage data effectively." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6864417) HB Holly B. Professional recruiter > "If you use a free email account then it will not deliver the email campaigns properly." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7118249) PK Piyawat K. Marketing Manager > "Mailchimp offers an excellent tool in terms of automated and segmented email campaigns, yet the prices get higher as the number of contacts grows." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6845748) JC Jeff C. Marketing Director > "Compared to some other similar softwares we've used at our hospitality group, the pricing made some jumps over the years that was a little frustrating." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7123470) LB Lindsay B. Social Media Manager > "I also used Mailchimp few times as Forms builder, it’s great when intraget to capaign and get more reports than I can without it" [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7097938) JC James C. Customer Success Manager > "Some of newsletter/email templates are too rigid in their design, and if I want to create something truly unique, I have to resort to custom/blank creation forms in order to achieve the..." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6762810) MP Marissa P. executive director > "I love using mailchimp and hopefully can afford the paid subscription in 2026 so we can send to all of our listed people through one account" [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7044795) RS Radha S. Legal Assistant > "Overall, while Mailchimp is powerful and easy to start with, cost escalation and feature restrictions can be frustrating as your marketing needs become more advanced." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7121771) VC Valerie C. Marketing Manager > "You also have the ability to customize templates, which can help with branding even more." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7139383) DB David B. Lead Pastor > "The pricing structure was not as competitive as other companies and for someone who needs a simple intuitive design, the tools offered felt a bit overwhelming to navigate." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6810845) PN Poerwestri N. Travel Manager > "Mailchimp's interface is basic enough for campaign landing page creation, and interaction with customer data and list segmentation is easy for me." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6869896) Kelly M. Social Media Manager and Podcaster > "There's limited customer support. If you want to move to a new plan the price increases dramatically." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7119744) EAJ Esami Allan J. Web Developer > "Mailchimp most important functionality is its automation feature,which saves time and ensure audience get the right message at the right time." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6860165) AF Adam F. Lead Consultant > "I am also not sure of the regular efficacy of Mailchimp in getting through spam filters or enticing people to open the emails – except for Mailchimp’s analytics!" [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6850842) Elton Takudzwa N. Website Owner > "Mailchimp has been a valuable addition to my website particularly in helping me capture email leads and convert them into sales." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7140257) VR Verified Reviewer Customer Service Manager > "This makes it expensive for large audience, so I usually have to purge my audience to reduce number of contacts I maintain." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6878410) Jennifer H. Accounts Receivable > "The interface is clean, the email builder is intuitive, and creating campaigns or basic automations doesn’t require much technical effort." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7134588) Mandie K. Marketing Director > "The price has gone up over the years, making it a little less affordable for small businesses." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7107751) Emmanuel K. Sr. Business Administrator > "It's a great tool to use for emails where many things can be customized and a good way to keep track and have great functional capabilities." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7118272) VR Verified Reviewer Owner > "Additionally, designing emails on a mobile device or tablet can be a bit cumbersome, and I've occasionally encountered glitches when sending longer emails on desktop." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6460260) SE Sawyer E. Recruiter > "Mailchimp helped me to streamline my email campaign and helped me to decrease the amount of time needed to do this task." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7130023) ClJ Céline J. Social Media Manager > "I find that Mailchimp isn't evolving enough; most of its features have remained unchanged and unimproved." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7120485) WV Will V. Conference Coordinator > "Mailchimp offers a great way to market our conferences, from registration dates to sponsorship opportunities." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7081708) RS Robert S. Full Stack Developer > "Using a third party like Zapier makes for one more point of failure." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7122201) FO Feraud O. Owner > "The cost and free trail period are great. If you have a startup or are new to email marketing you can use Mailchimp to build a small audience list with for free and see how email marketing..." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6859783) Vincenzo Bernardino R. Freelance > "I get overwhelmed easily when I work because of constant multitasking, the UX of mailchimp always requires me a lot of back and forth" [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6825457) BR Bradley R. IT Director > "For teams that need something dependable for regular email communication, it covers the basics well and doesn’t require a ton of training to use effectively." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7144180) VR Verified Reviewer IT Director > "Sometimes emails that are created do not look the same in Outlook desktop and it is difficult to troubleshoot on why that it." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6887037) TO Taylor O. Digital Marketing Manager > "MailChimp is incredibly intuitive and has some of the best pre-built templates and segments for small to medium sized businesses." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7123753) MG Matt G. Account Executive > "The cost of it continues to rise for the different plans and will charge for inactive contacts in the system as well" [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7018037) JC Jeff C. Marketing Director > "We were able to grow our list considerably and for some team members that were not super technical, we were still able to train them on it which was encouraging." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7123470) AP Ansuya P. Director > "Unfortunately the free package no longer facilitates classic automations, reducing the meaningful use of this package." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6868227) VR Verified Reviewer Reporting and Communications Officer > "You can embed the sign-up box into WordPress or SharePoint sites really easily by grabbing the code." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7047138) ST Susan T. President and Trainer > "Mailchimp has a more difficult interface with their video library being a bit unprofessional as questions arise." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6856736) RS Radha S. Legal Assistant > "It’s a reliable and beginner‑friendly email marketing platform that makes it easy to create, manage, and send professional‑looking campaigns." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7121771) Anske D. CEO > "Advanced segmentation isn’t as sharp as more specialized tools" [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7123023) Amber M. Owner > "MailChimp is easy to use, has resources available to make e-mails well-designed and effective (like ideal time scheduling, templates, etc.), and is affordable for my team." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7088946) VR Verified Reviewer Head Teacher > "I wish I could try other email campaign handlers, simply because I'm having a bad time with this one, but I am not the one the makes the decision on that one." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7080883) [View Reviews](https://www.capterra.com/p/110228/MailChimp/reviews/) ## User interface 4.23 (453) [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) 4.48 (17,599) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit A/B Testing 207 Important Activity Dashboard 150 Important AI Copilot 120 Important Mailjet 38/45 - A/B Testing - Activity Dashboard - AI Copilot - API - Autoresponders - Campaign Analytics - Campaign Scheduling - CAN-SPAM Compliance - Click Tracking - Contact Management - Customer Journey Mapping - Customer Segmentation - Customer Surveys - Customizable Branding - Customizable CTAs - Customizable Fields - Drip Campaigns - Dynamic Content - Email Campaign Management - Email Sequences - Email Tracking - Engagement Tracking - Event Triggered Actions - GDPR Compliance - Generative AI - HTML Editor - Image Library - Landing Pages/Web Forms - Lead Capture - List Management - Mobile Optimization - Multi-Channel Marketing - Multi-Language - Newsletter Management - Personalization - Preview Functionality - Process/Workflow Automation - Product Recommendations - Real-Time Analytics - Reporting/Analytics - ROI Tracking - Subscriber Management - Template Management - Third-Party Integrations - WYSIWYG Editor [See all features](https://www.capterra.com/p/130105/Mailjet/#features) Mailchimp Top features 41/45 - A/B Testing - Activity Dashboard - AI Copilot - API - Autoresponders - Campaign Analytics - Campaign Scheduling - CAN-SPAM Compliance - Click Tracking - Contact Management - Customer Journey Mapping - Customer Segmentation - Customer Surveys - Customizable Branding - Customizable CTAs - Customizable Fields - Drip Campaigns - Dynamic Content - Email Campaign Management - Email Sequences - Email Tracking - Engagement Tracking - Event Triggered Actions - GDPR Compliance - Generative AI - HTML Editor - Image Library - Landing Pages/Web Forms - Lead Capture - List Management - Mobile Optimization - Multi-Channel Marketing - Multi-Language - Newsletter Management - Personalization - Preview Functionality - Process/Workflow Automation - Product Recommendations - Real-Time Analytics - Reporting/Analytics - ROI Tracking - Subscriber Management - Template Management - Third-Party Integrations - WYSIWYG Editor [See all features](https://www.capterra.com/p/110228/MailChimp/#features) ### Recognition Mailjet is recognized as a top-rated tool in 1 Capterra Shortlist reports Mailchimp is recognized as a top-rated tool in 4 Capterra Shortlist reports ### Deployment & support Mailjet Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Mailchimp Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Mailjet - By Sinch - Located in Belgium - Founded in Mailchimp - By Intuit - Located in United States - Founded in 1983 ## 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