--- title: "Freshsales Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Freshsales Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/155563/Freshsales/" page_type: "product" language: "en" --- # Freshsales Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Freshsales ## What is Freshsales? Freshsales is a cloud-based CRM platform that brings sales and marketing teams together in one place. It gives businesses a central hub for managing contacts, tracking deals, and communicating with customers across email, phone, chat, WhatsApp, and SMS. Teams use Freshsales to manage their sales pipeline from first contact to closed deal. Features include lead scoring, deal tracking with kanban and list views, sales sequences, workflow automation, territory-based lead routing, and built-in reports and dashboards. A drag-and-drop email builder, landing page builder, and website visitor tracking support marketing efforts alongside sales. The platform also includes CPQ tools for quoting, a product catalog, multi-touch attribution reporting, and Slack integration for team collaboration. It connects with over 100 third-party apps. Freshsales suits startups, small businesses, and mid-sized companies, with plans scaling up to large enterprises. ## What is Freshsales used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/)[Lead Management](https://www.capterra.com/lead-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 623 user reviews Reviews sentiment Positive 91% Neutral 5% Negative 4% Pros & cons Intuitive and simple interface Comprehensive email activity tracking Frequent software bugs and glitches Complicated account and billing processes Starting price $11 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Contact Management / 2025 - CRM / 2025 - Email Tracking / 2025 - Inside Sales / 2025 - Lead Capture / 2025 - Nonprofit CRM / 2025 - Real Estate CRM / 2025 - Sales Forecasting / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Freshsales?[Manage this product listing](https://www.g2.com/products/freshsales/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Freshsales 4.5 (623) VS. [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $11 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (615) Ease Of Use 4.0 (18,145) Value For Money 4.4 (530) Value For Money 4.0 (12,831) Customer Service 4.4 (537) Customer Service 4.1 (14,063) ## Freshsales alternatives [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) [4.5 (4,487)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152373/HubSpot-CRM/) Highest Rated [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/) [4.7 (744)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/) [View all alternatives](https://www.capterra.com/p/155563/Freshsales/alternatives/) ## FAQs about Freshsales Overview ### What problems does Freshsales solve? Freshsales solves scattered lead data, missed follow-ups, and weak pipeline visibility by centralizing emails, calls, notes, tasks, reminders, and deal stages in one CRM. Sales reps, outbound teams, account managers, and small-to-midsize businesses use it to automate campaigns, prioritize engaged prospects with email tracking, and keep handoffs aligned with support. Answer based on 268 reviews Overview ### Which roles and teams benefit most from Freshsales? Freshsales is most used by sales teams, business development managers, and account executives who need to track leads, manage pipelines, and follow up efficiently. Owners, founders, and C-suite leaders use it for visibility into revenue and team performance, while marketing and operations teams support campaign handoffs, customer data management, and process coordination. Answer based on 610 reviews Overview ### What company size and industries is Freshsales built for? Freshsales serves small businesses first, with 85% of reviewers from that segment, and Information Technology and Services leading at 16%. It is designed for startups, small and mid-sized businesses, and enterprises across B2B and B2C industries, with additional adoption in Computer Software at 10% and Marketing and Advertising at 8%. Answer based on 623 reviews Features and Usability ### What are the key features of Freshsales? Freshsales includes core CRM features like lead management, contact management, deal and pipeline management, plus email tracking and calendar sync. Differentiating features include built-in phone, lead scoring, workflow automation, and Freshdesk integration. Reviewers also often mention customizable dashboards, reports, and team collaboration tools. Answer based on 252 reviews Pricing ### How much does it cost and what fees or limitations are included? Freshsales starts at $11/user/month for Growth, with Pro at 47 and Enterprise at 71. A free version is available, including free access for up to three users, plus a free trial. Reviewers often call it affordable, though some note premium features and certain integrations require higher-tier plans. Answer based on 127 reviews Integrations ### Which third-party tools and platforms does Freshsales integrate with? Freshsales integrates with Freshdesk, Freshchat, Microsoft Outlook, Slack, Calendly, Xero, Zoom Workplace, and Microsoft Power BI. Reviewer feedback most often confirms Freshdesk and Freshchat for support and messaging, while the catalog shows broader coverage across email, collaboration, scheduling, accounting, video meetings, and reporting tools. Answer based on 122 reviews Getting Started and Support ### How easy is it to onboard and train a team on Freshsales? Freshsales is generally easy to onboard for sales reps and other nontechnical users, with a short learning curve and intuitive setup. Training is available through in-person sessions, live online training, webinars, documentation, and videos. Admins configuring automations, pipelines, custom fields, or integrations often need more time and clearer guidance. Answer based on 22 reviews Getting Started and Support ### What customer support options does Freshsales offer, and how do users rate the experience? Freshsales offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as patient, responsive, and helpful, especially through chat, but others report inconsistent follow-through, slow issue resolution, limited FAQ depth, and difficulty getting urgent or complex problems resolved. Answer based on 56 reviews Sales and customer management ### How well does Freshsales handle sales and customer management? Freshsales gives sales teams a clear, centralized way to manage leads, contacts, deals, and customer interactions. Small and midsize businesses often find the pipeline view, automation, and customization easy to use, while some teams run into plan-based limits, rigid workflows, or weaker support coverage outside standard business hours. Answer based on 252 reviews ## Who uses Freshsales? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and simple interface 93% positive reviews out of 113 Most reviewers describe ease of use as a major benefit, highlighting straightforward setup, intuitive navigation, and quick adoption even for less tech-savvy users. Frequent software bugs and glitches 73% negative reviews out of 41 Most users report recurring bugs, glitches, and usability problems, often requiring repeated support interactions and causing ongoing frustration. Deborah L. Marketing Director, 2 - 10 employees. "It is infuriating to have spent so much money and time on software that our business now relies on only for it to be a huge mistake." Comprehensive email activity tracking 91% positive reviews out of 35 Most reviewers indicate email tracking provides valuable insights, allowing them to monitor opens, clicks, and follow-ups efficiently within client communications. Complicated account and billing processes 69% negative reviews out of 32 Some reviewers report account management issues, including billing disputes, difficult cancellations, and challenges updating or switching account details. Efficient email campaign management 91% positive reviews out of 33 Most reviewers find email campaigns easy to set up, automate, and monitor, streamlining outreach and marketing efforts for their teams. Bo K. Customer Service Ambassador, 10,001+ employees. "Creating several marketing campaigns in a short time is also another best feature of Freshsales, the team can work on them and generate reports to high management and even it can give you a prediction of a campaign over a time line." ## Features AI summary Based on 14,838 CRM reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) Freshsales includes **Customer Database**, which gives teams a central place to store and review customer information. However, it does not offer **Data Security** or **Real-Time Data**. Instead, it provides other features that reviewers also rate as important, including **Contact Database** (**47%**), **Search/Filter** (**45%**), and **Contact Management** (**44%**). These features help businesses organize records, find the right contacts faster, and manage customer relationships more efficiently, allowing teams to keep sales activity moving with better visibility into their pipeline. Customer Database 4.1 (7) 71.43% of 7 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Contact Database 4.3 (66) 78.79% of 66 reviewers that rated this feature as important or highly important With this capability, you can store, organize, and search unlimited contacts, customize lists, and filter by various criteria. Users think the database is user-friendly and comprehensive, but some wish for easier export options and better auto-enrichment of contact details. Search/Filter 4.0 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Contact Management 4.2 (93) 67.74% of 93 reviewers that rated this feature as important or highly important Freshsales gives you a centralized, customizable way to manage all your contacts, making it easy to track, update, and analyze customer data. Reviewers appreciate how it streamlines communication, reduces duplicates, and supports reporting, though some want better WhatsApp integration and kanban views. Sales Pipeline Management 4.2 (78) 60.26% of 78 reviewers that rated this feature as important or highly important Sales pipeline management helps you visualize deal stages, set priorities, and track progress with reminders and automation. Reviewers appreciate the structured approach, easy customization, and collaborative tools, though some mention a desire for more customization and automatic activity closure. Lead Management 4.1 (70) 64.29% of 70 reviewers that rated this feature as important or highly important It helps you efficiently capture, score, and nurture leads with automation, tracking, and campaign tools. Some reviewers find lead management easy and flexible, supporting collaboration and conversion, but a few mention challenges in tracking leads before deals are created. Freshsales 142 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Continuous profile-based stream of news and activity Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Create and automatically send premade copy in response to customer messages Track visitors'/audience's responses across web pages and other optimized content Create budgets based on historical data and future projections Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Notifications/alerts for upcoming events or tasks Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Record the audio of phone conversations for quality assurance purposes Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Group campaigns by project, client, or campaign for better management. Access and track notes regarding case activities and updates within case files Communicate using direct chat or messages within the system Track the amount of clicks on individual products to measure campaign results Manage contact details and communication with clients Track all company interactions with current clients Provides a channel for team members to share AI models, media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Search and check for conflicts of interest or statutes of limitations With this capability, you can store, organize, and search unlimited contacts, customize lists, and filter by various criteria. Users think the database is user-friendly and comprehensive, but some wish for easier export options and better auto-enrichment of contact details. Freshsales gives you a centralized, customizable way to manage all your contacts, making it easy to track, update, and analyze customer data. Reviewers appreciate how it streamlines communication, reduces duplicates, and supports reporting, though some want better WhatsApp integration and kanban views. Track, store, and access client contracts or licenses Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Track customers' activities across social networks and maintain details about their demographics, preferences & more Provide online support for your customers through live chat or help desk functionality Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Ability to handle large datasets Graphical representation of data Defines specific deal parameters to negotiate and secure deals Manage and maintain a detailed record of information and updates associated with each court case Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach Assemble applications and processes by dragging over and arranging pre-built components Send automated marketing emails based on user actions over a predetermined period Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Set up automated email sequences to streamline outreach and engage leads/contacts Pre-made examples and templates for emails Track delivered, received, and opened emails Predefined actions automatically performed on the occurance of specific events Manage or track sales completed by field teams/employees Financial services institutions such as traditional banks, hedge funds, investment banks, and insurance agencies. Intended to be used by insurers Operate/access software on iPad Devices Software specialized for non-profit organizations For realtors, real estate investors, property managers, and other real estate professionals. Caters to sales teams Designed for small businesses Primarily serving startup companies Form predictions based on past and present data/trends Method of analysis that visualizes the series of events that lead towards a defined goal. A visual display that uses a color spectrum to show how visitors interact with areas of a web page Track interaction history by documenting conversations for contacts Incorporation of a chat or messaging system within an organization's internal communication infrastructure Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Create landing pages or online forms designed to capture new leads and prospects Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers It helps you efficiently capture, score, and nurture leads with automation, tracking, and campaign tools. Some reviewers find lead management easy and flexible, supporting collaboration and conversion, but a few mention challenges in tracking leads before deals are created. Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Score a lead based on quality or likelihood to buy/convert based on predetermined criteria Divide leads into buckets based on predefined criteria and routing rules Systematic approach to handling legal cases, matters, or projects within a law firm or legal department Manage contacts across multiple mailing lists Ability to chat online in real time Identify the physical location of an individual, asset, device, etc. Automate workflows and trigger campaigns based on customer actions See past and upcoming campaigns and communications in a calendar view Access software remotely via mobile devices Access the system via a mobile application Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and handle various international currencies Create many versions of emails, forms, or actions and gauge which is most effective Track all opportunities for potential sales and convert them into recurring revenue Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. Predict future data based on historical data sets Present a catalog of inventory that customers can view Tools designed to streamline the process of lead generation and management for sales teams Notifications that are delivered to users as soon as an event occurs Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Set & manage permission levels based on user roles and restrict access to only authorized individuals Define, track, and/or automate sales activities and sales processes Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.) Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. Sales pipeline management helps you visualize deal stages, set priorities, and track progress with reminders and automation. Reviewers appreciate the structured approach, easy customization, and collaborative tools, though some mention a desire for more customization and automatic activity closure. Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Share contacts with other applications like Gmail and CRM Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Conduct tests to compare performance across various versions of content (web pages, images, emails, etc.) Apply statistical/mathematical models to sets of data Create, manage and track all task activities and progression Organizing a group of people to accomplish a task Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Organize customer data and accounts by user or geography Set up connections to third-party platforms to improve business processes Measure and track time including hours worked and paid time off (PTO) Interact with data visualization elements, such as charts and graphs, to drill down into data Program to edit text files that renders the content in accordance with embedded markup code such as HTML Web form that allows users to enter data that is sent and processed for different reasons SaaS, web-based, online deployment Track and analyze information regarding website visitors Monitor activity of individuals who visit your website using cookies Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (615) 4.4 Based on 615 reviews ## Pricing Value for money 4.4 (530) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/155563/Freshsales/pricing/) Growth $11.00 Per User,Per Month It includes: - Web Forms - SMS & WhatsApp - Basic Workflows - Contextual Collaboration with Slack - Product Catalog - Curated Reports - Freshworks Marketplace - 1 CPQ license - Basic Call Queues - Team Inbox - Custom Domains - Everything is Free, plus Pro $47.00 Per User,Per Month It includes: - Contact Scoring by Freddy AI - Custom Sales Activities - Auto-assignment Rules - Sales Sequences - Account Hierarchy - Multiple Sales Pipelines - Sales Emails by Freddy AI - Deal Insights by Freddy AI - Advanced Workflows - Custom Reports - Everything is Free, plus Enterprise $71.00 Per User,Per Month It includes: - Field-level Permissions - Custom Modules - Forecasting Insights by Freddy AI - Workflows for Custom Modules - Sandbox - Audit Logs - Deal Teams - Dedicated Account Manager - Everything is Free, plus Value for money 4.4 (530) 4.4 Based on 530 reviews ## Integrations [ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ Aircall](https://www.capterra.com/p/184709/Aircall/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (537) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (537) 4.4 Based on 537 reviews ## User reviews Overall rating 4.5 Based on 623 reviews Filter by rating 5(404) 4(164) 3(32) 2(8) 1(15) Mentioned topic Sorted by most recent Gary A W. Founder CEO Apparel & Fashion ### "Freshsales review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 18, 2026 Pros "What stands out about Freshworks is their cohesive software ecosystem. Moving seamlessly between sales (Freshsales), customer support (Freshdesk), and marketing tools under a unified interface simplifies team cross-collaboration. Their focus on clean UI, fast deployment, and affordable entry tiers makes top-tier CRM and support technology accessible to SMBs without needing a massive IT setup. Cons The reporting and analytics tools can feel restrictive. Creating highly customized, cross-object reports or granular pipeline dashboards often requires extra effort or exporting raw data to Excel to get the exact view needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TB Tsvetelina B. Customer Success Manager Banking ### "CRM eficiente y bien integrado para equipos en crecimiento" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 12, 2026 Freshsales es una solución CRM sólida, especialmente recomendable para equipos que ya usan otros productos de Freshworks. Ofrece una buena relación entre funcionalidad y facilidad de uso, con un enfoque claro en productividad comercial. Para empresas en crecimiento que buscan centralizar su gestión de clientes sin sacrificar simplicidad operativa, es una opción muy competitiva. Pros La gestión del pipeline de ventas es muy visual e intuitiva. Permite hacer seguimiento de leads y contactos de forma centralizada, con automatizaciones que ahorran tiempo en tareas repetitivas como el envío de emails o la actualización de estados. La integración con el ecosistema Freshworks (especialmente con Freshdesk) es un punto diferencial claro frente a otros CRMs, ya que permite tener contexto de soporte y ventas en un mismo entorno. Cons Las opciones de reporting personalizado son algo limitadas comparado con CRMs más maduros. En ocasiones la curva de aprendizaje para configurar automatizaciones complejas puede ser pronunciada, y la documentación no siempre está actualizada. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Por el precio que se nos iba demasiado, queriamos una solucion sin perder funcionalidades Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Operations Manager Hospitality ### "Beware, GROWTH plan does not synch up with FreshSales, you need PRO" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 February 26, 2026 Not an easy start, and thankfully support is responsive unless it's the weekend, but overall Freshsales feels a little rigid and is not the easiest of tools to use although the back end seems solid enough. The big issue for us was learning that a key functionality promised in the sales process actually needed a much more expensive plan. Based on this and the support opening times, I expect to move us to another business suite, probably Zoho, within a year or so. Pros It's a basic CRM and does the job once you understand how it thinks (start with an Account, you must go to Accounts to create the Account, cannot just create an Account name when also creating a Contact). During their open hours, support is very polite and tries very hard to help. The AI support bot is pretty good at helping out at first pass, that's been really helpful. Cons We bought the GROWTH plan as we didn't need the features of more expensive plans, but specifically to link to FreshDesk and have a single CRM. Spoiler alert: the sync between FreshDesk and Freshsales is only available for Freshsales PRO and upwards, with Pro priced at 5x the cost of Growth. Even though I asked several times during the sales process, as it was a key point for us (and honestly, it's baffling 2 products in a suite don't synch up to start with) and was assured they synched, it turned out after deep exploration by support and baffling messages by the front end that they didn't. I was furious and it's not mentioned anywhere in their marketing literature Secondly, Support is only available weekdays, it ends at midnight on Friday and resumes 8am on Monday. It wasn't made crystal clear when we signed up and in hindsight it's a bit too much of a risk for us, we're in tourism so we work hard on weekends. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing Freshsales Price and to create a suite with FreshDesk Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HS Harry S. Head of CSM Accounting ### "Great software, but expensive and poor support" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 7/10 November 12, 2025 Good overall experience. It works well and looks great, but the pricing and support let it down. Support is particularly bad, a lack of understanding of their product. Pros Clean design, easy to use, and customisable with lots of useful features for daily sales management. Cons Very expensive for what it offers. Requires too many add-ons (e.g., add-ons for the number of emails, contacts, api connections), and support could be much better. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) So that it would integrate with our other Fresh tools. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Mathew M. Summer Talent intern Financial Services ### "Reliable and easy to setup for use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 23, 2025 Freshsales has increased my sales through creating and running smart campaigns which has also helped to increase on leads. Pros Freshsales supports team collaboration abd it integrates with freshworks products such as freshchat and freshdesk which ensures seamless communication. Freshsales provides leads and sales analytics helping to identify and improve on weak areas. Cons Freshsales allows client to book demo with sales agents and simple descriptions and training about product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Ade S. Client rep Banking ### "Lovely interface " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 July 11, 2025 Pros Fresh sales used under fresh works is a good application for documenting sales pitches, client information and documents. It’s also used to track issues, complaints and requests. Cons No con really. Freshsales is a good application. Lovely user interface and ease of access too. It drags once in a while but that’s about it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. YY Yhan Y. Assistant Manager Transportation/Trucking/Railroad ### "Looking Into Freshsales" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 July 10, 2025 Pros Pipeline view's real nice, makes it way easier to follow what's going on. Emails and calls link up smooth too, so you can keep stuff kinda tidy overall. Cons Some automations just straight up not doable tho, I tried messing with it but nope. Kinda sucks 'cause I was hoping to not have to set every single thing by hand. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Ashli R. Operations Director Luxury Goods & Jewelry ### "They Steal Your Money and Do Not Provide Quality Customer Service" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 6, 2025 Horrible customer service, no compromises or attempts to resolve solutions to help small businesses. Pros Whenever you add a project to try, they will charge you regardless if you only use that add-on product for less than 7 days. If you cancel your subscription one day after renewal, they do not try to help by offering half refund, they steal your money for a software you will no longer use because of 1 missed day. Cons They steal your money. No refunds and terrible customer service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SR Subacharuka R. Customer Succcess Executive Telecommunications ### "Freshsales - The Best Sales!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 February 3, 2025 Pros Cost-effective. It has a lot of integration capabilities and very useful from the sales and marketing perspective Cons The base plan has vey limited features when compared to the other CRM softwares. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RW Ruzan W. It Accounting ### "A Game-Changer for Sales Teams" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 October 1, 2024 Pros Freshsales offers several features that stand out positively: 1. \*\*User-Friendly Interface\*\*: The platform is intuitive and easy to navigate, making it accessible for users of all skill levels. 2. \*\*Lead Management\*\*: Freshsales provides robust tools for managing leads, including customizable pipelines and automated workflows that streamline the sales process. Cons Affordable Pricing\*\*: Compared to other CRM solutions, Freshsales often provides a competitive pricing structure, making it a cost-effective choice for many businesses. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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