--- title: "Mailgun Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Mailgun Software - reviews, pricing plans, popular comparisons to other Transactional Email products and more." source_url: "https://www.capterra.com/p/159630/Mailgun/" page_type: "product" language: "en" --- # Mailgun Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Mailgun ## What is Mailgun? Transactional emails are emails triggered by a user's actions within an application or website. They help you maintain your customer relationship by confirming you’ve received their request or are responding to their action. Some examples of transactional emails are: - Password reset emails - Abandoned cart emails - Order confirmation emails - Welcome emails - Email receipts These are just a few of the different types of transactional emails, but the core of transactional messages is that they’re action-triggered. They rely on email automation rather than being sent by a real person in real-time. Whether or not you plan to create dozens of email campaigns or set up simple notification emails, transactional emails are just one component of your overall email program and customer experience. Try it for free! ## What is Mailgun used for? [Transactional Email](https://www.capterra.com/transactional-email-software/)[Email Marketing](https://www.capterra.com/email-marketing-software/)[Email Verification Tools](https://www.capterra.com/email-verification-tools-software/) Overall rating Based on 197 user reviews Reviews sentiment Positive 86% Neutral 6% Negative 9% Pros & cons Reliable high-volume email delivery Developer-friendly email API integration Unpredictable and high pricing Starting price $15 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Rating Breakdown 4.3 +− Features4.2 Value for Money4.1 Ease of Use4.3 Customer Service4.0 Rating Breakdown 4.3 Features4.2 Value for Money4.1 Ease of Use4.3 Customer Service4.0 ## Mailgun Reviewers Verdict Updated September 2026 AI summary - Mailgun is a strong fit for technical teams, developers, and SaaS companies needing reliable transactional email delivery via API. - Users appreciate its clear documentation, responsive API, and dependable deliverability for high-volume sending. - It simplifies day-to-day email automation, notifications, and monitoring, reducing manual management of mail servers. - Some key downsides are complex pricing, occasional account access issues, and a dashboard that can be challenging for non-developers. - Mailgun works best for those prioritizing developer-driven integration and control, but may be less ideal for teams seeking low-touch campaign tools or predictable billing. ## Mailgun alternatives Highest Rated [Mailtrap](https://www.capterra.com/p/210463/Mailtrap/) [4.8 (36)](https://www.capterra.com/p/210463/Mailtrap/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210463/Mailtrap/) [4.2 (754)](https://www.capterra.com/p/204113/SendGrid/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.2 (456)](https://www.capterra.com/p/130105/Mailjet/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Brevo Marketing Platform](https://www.capterra.com/p/132996/brevo/) [4.6 (3,521)](https://www.capterra.com/p/132996/brevo/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132996/brevo/) [View all alternatives](https://www.capterra.com/p/159630/Mailgun/alternatives/) ## FAQs about Mailgun Overview ### What problems does Mailgun solve? Mailgun solves unreliable application email delivery, hard-to-maintain SMTP servers, and poor visibility into bounces, spam placement, and failed sends. It helps developers, SaaS teams, IT staff, and agencies automate transactional and bulk email through APIs or SMTP, manage multiple domains, validate addresses, and scale notifications, billing, and marketing messages reliably. Answer based on 152 reviews Overview ### Which roles and teams benefit most from Mailgun? Mailgun is most used by developers, software engineers, and web teams that need reliable transactional email delivery, API integrations, and deliverability monitoring. Founders, CEOs, CTOs, and directors benefit from scalable messaging infrastructure that supports product communications, customer notifications, and operational efficiency without requiring heavy in-house email management. Answer based on 195 reviews Overview ### What company size and industries is Mailgun built for? Mailgun is built mainly for small businesses, which make up 90% of reviewers, and for Information Technology and Services at 21%. It serves developers, tech companies, marketers, fintech organizations, healthcare providers, and enterprise senders, with additional use in Computer Software at 18% and Internet at 9%, especially for transactional email. Answer based on 197 reviews Features and Usability ### What are the key features of Mailgun? Mailgun includes core email sending through API and SMTP, plus email tracking, logs, and reporting/analytics for delivery monitoring. Differentiator features include queue management, webhooks through event-triggered actions and real-time notifications, email validation tools, and routing. Reviewers also frequently mention multi-domain management and straightforward setup for transactional email workflows. Answer based on 135 reviews Pricing ### How much does it cost and what fees or limitations are included? Mailgun starts at $15/month for the Basic plan with 10,000 emails included; Foundation is 35/month and Scale 90/month, with free version and free trial options. Reviewers like the pay-as-you-go model and basic-plan features, but note overage charges, pricier higher tiers, and some advanced features locked behind Foundation. Answer based on 66 reviews Integrations ### Which third-party tools and platforms does Mailgun integrate with? Mailgun integrates with six third-party tools mentioned by reviewers: Zapier, Heroku, Google Sheets, Rock RMS, BulkSMS, and GPS-server. Reviewer mentions center on automation and workflow routing through Zapier, app deployment with Heroku, spreadsheet handling in Google Sheets, and niche operational connections with Rock RMS, BulkSMS, and GPS-server. Answer based on 24 reviews Getting Started and Support ### What training and onboarding options does Mailgun offer? Mailgun provides documentation to help teams get started. Documentation gives users written reference material for setup, feature review, and step-by-step guidance they can consult as needed. Answer based on 3 reviews Getting Started and Support ### What customer support options does Mailgun offer, and how do users rate the experience? Mailgun offers email/help desk, FAQ/forum, a knowledge base, 24/7 live rep, and chat. Users often describe support as fast, professional, and effective for setup, DNS, and account issues, but others report inconsistent helpfulness, slow replies, closed tickets, and delays resolving suspensions or account limits. Answer based on 59 reviews Security ### How does Mailgun handle data security and access control? Mailgun uses SPF, DKIM, and DMARC support, two-factor authentication, IP whitelisting, granular role-based access, and auto-generated SMTP passwords to protect accounts and email reputation. It also helps securely manage domains and automated verification emails. Some users report slow support during security-related account disables, and very long SMTP passwords can cause compatibility issues. Answer based on 10 reviews ## Who uses Mailgun? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Reliable high-volume email delivery 80% positive reviews out of 95 Most reviewers appreciate dependable email sending, strong deliverability, and seamless integration with various platforms. Ketmanto W. Application Support Engineer, 51 - 200 employees. "I appreciate its simplicity, reliable delivery, and strong inbox placement, which ensures excellent email results." Unpredictable and high pricing 53% negative reviews out of 55 Some users report pricing is difficult to estimate, with costs rising quickly and limited free features. Developer-friendly email API integration 98% positive reviews out of 43 Most reviewers find the API easy to implement, well-documented, and compatible with multiple programming languages. Tommy T. CTO, 2 - 10 employees. "The API and SDKs are straightforward, webhooks are reliable, logs are clear, and deliverability is strong." ## Features AI summary Based on 889 Transactional Email reviews Capterra data shows that buyers of transactional email software rank the following features as their top priorities: - **Email Management** (**56%** of reviewers rated this feature as critical) - **Email Distribution** (**67%**) - **API** (**63%**) Mailgun supports **Email Management** and **API**, giving teams control over message handling and developer-friendly ways to connect email workflows with other systems. However, it does not offer **Email Distribution**. Instead, it provides other features that reviewers also rate as important, including **Simple Mail Transfer Protocol (SMTP)** (**60%**), **Email Marketing** (**59%**), and **Email Monitoring** (**51%**). These features help businesses send messages through standard email infrastructure, manage campaign-based communication, and track delivery activity, helping teams maintain reliable outreach and visibility into email performance. Email Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps API 4.6 (47) 76.60% of 47 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Simple Mail Transfer Protocol (SMTP) 4.7 (37) 78.38% of 37 reviewers that rated this feature as important or highly important Internet standard communication protocol to transmit electronic mails Email Marketing 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns Email Monitoring 4.4 (36) 61.11% of 36 reviewers that rated this feature as important or highly important Ability to oversee and optimize the operations of a mail server Reporting/Analytics 4.1 (41) 65.85% of 41 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Mailgun 33 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Create and automatically send premade copy in response to customer messages Verify mass email intake Detect multiple emails originating from one source Track the amount of clicks on individual products to measure campaign results Ability to restore deleted, hidden, or lost data from an email server/system Verify legitimate email addresses on sign up forms Verify the domain of an email address Plan, execute, and analyze email marketing campaigns Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Ability to oversee and optimize the operations of a mail server Track delivered, received, and opened emails Predefined actions automatically performed on the occurance of specific events Manage contacts across multiple mailing lists Personalize text messages using templates and custom fields Observe and track the demand, usage, progress or quality of a system, product, or user Adjust communications based on previous interactions or personal preferences Preview materials before finalizing projects Monitor wait time and abandonment for incoming requests that have not been routed Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Plan daily routes to optimize employee scheduling and provide directions Internet standard communication protocol to transmit electronic mails Verify single emails delivered through system Filters used to determine different types of malware threats Detect spam, BOT, or invalid email addresses Add or remove subscribers from mailing lists Removes improperly formatted email addresses Create, save, and re-purpose templates for emails, forms, etc. Control system access and/or deliverability for applications and email addresses Get Advice We can help you find the software with the features you need. Features 4.2 (192) 4.2 Based on 192 reviews ## Pricing Value for money 4.1 (166) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/159630/Mailgun/pricing/) Free $0.00 It includes: - 100 emails per day - Ticket support - RESTful email APIs - SMTP Relay - 1 custom sending domain - 1 API key - Email analytics and reporting - 1 day log retention - 1 inbound route Basic $15.00 Flat Rate,Per Month It includes: - 10,000 emails/month included - No daily email limit - Monthly email overage options - RESTful email APIs - SMTP Relay - 1 custom sending domain - 1 API key - Email analytics and reporting - 1 day log retention - 1 inbound route Foundation $35.00 Flat Rate,Per Month It includes: - Everything on Basic plus... - Full access to RESTful email APIs - Full access to SMTP relays - 1,000 custom sending domains - Email template builder and API - Tracking, analytics, and webhooks - 5 days log retention - 3 days message retention - Full access to inbound routing Scale $90.00 Flat Rate,Per Month It includes: - Everything on Foundation plus... - SAML SSO - 5,000 email validations - Dedicated IP pools - Send time optimization - Live phone & chat support - 30 days log retention - Up to 7 days message retention Value for money 4.1 (166) 4.1 Based on 166 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (156) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (156) 4.0 Based on 156 reviews ## User reviews Overall rating 4.3 Based on 197 reviews Filter by rating 5(125) 4(44) 3(11) 2(4) 1(13) Mentioned topic Sorted by most recent EL Edward L. Manager Food & Beverages ### "Reliable Email Delivery with Powerful Developer Features" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 July 25, 2026 Pros Reliable email delivery, easy API integration, detailed delivery logs, and excellent documentation. It works well for transactional emails and scales with business needs Cons The pricing can become expensive as email volume grows, and the initial DNS/domain verification process may be challenging for beginners. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Pablo M. Qa engineer Computer Software ### "Herramienta confiable y esencial para el envío y validación de correos" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 22, 2026 Mi experiencia general con Mailgun en la actualidad es positiva. Es una herramienta estable, confiable y muy útil para el envío y monitoreo de correos electrónicos. Su interfaz es intuitiva y facilita el trabajo de QA, especialmente en el seguimiento y validación de emails. En el día a día sigue siendo una herramienta clave en mis procesos de trabajo. Pros Lo que más me gusta de Mailgun es su interfaz intuitiva, el seguimiento de correos (email tracking) y la validación de emails. Es una gran herramienta para QA, ya que me permite verificar envíos y comportamientos de forma clara. En mi trabajo diario sigue siendo una herramienta fundamental. Cons Lo que menos me gusta de Mailgun es que las opciones de filtrado podrían ser más completas o más fáciles de usar. En algunos casos, encontrar información específica dentro de los logs o eventos puede requerir más pasos de lo esperado. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BW Benjamin W. Lead Engineer and General Manager Internet ### "Mailgun is still best in mass email delivery" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 24, 2026 Our experience continues to be fantastic, and we continue to recommend Mailgun to clients who need SMTP services. Pricing is still very affordable, and service beats competitors that we're recommending clients migrate to Mailgun from. Pros Mailgun was very affordable to get started (they have a free tier) and are scaling well with over 20 active clients using our account for SMTP. Cons We haven't experienced any downsides or complications that were due to Mailgun. Clients don't complain about it, so we're content. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) Gmail was not a good option for bulk emails across many clients and websites. It was more costly, harder to manage, and just not designed for this purpose. Alternatives considered [Gmail](https://www.capterra.com/p/202338/Gmail/) [Yahoo Mail](https://www.capterra.com/p/266980/Yahoo-Mail/) [Brevo Marketing Platform](https://www.capterra.com/p/132996/brevo/) [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/) Reasons for choosing Mailgun Ease of use, less restrictions, and lower cost. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AA Alex A. Peer support specialist, drug and alcohol counselor Mental Health Care ### "Mailgun review " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 April 5, 2026 How to overall good experience with mailgun would highly recommend it super helpful. I would definitely refer my friends and colleagues. Pros I really enjoyed the camp email templates security on. It was super helpful very little bugs and issues very well worth the value of the cost. Cons Had a good experience if I had to pick a couple things I disliked about mail gun it would be the learning curve and email management was really confusing Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KM Konstantinos M. Fullstack web developer Internet ### "An amazing service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 8, 2026 Great. Actually more than great. Spectacular. I have never used an easier to setup and higher quality service. Pros It’s ever easy to setup and good pricing. I have never ever encountered an issue. It’s as good as it gets. Cons Nothing honestly it’s great. I have never encountered anything that made me look for another alternative. Switched from [MailSend](https://www.capterra.com/p/248621/Mailsend/) I think it became to expensive, can’t remember it was way too long ago. Alternatives considered [KingMailer](https://www.capterra.com/p/162836/Kingmailer/) Reasons for choosing Mailgun I recommend this to some friends because they have crypto currency payments. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LD Letha D. Chief Product Officer Computer Software ### "Seamless integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 4, 2025 Pros Mailgun is working seamlessly with my custom portals business. The learning curve is pretty quick if you already understand DNS, Webhooks and APIs but if you don't Mailgun has plenty of instructions. Cons I don't have a dislike - it has worked perfectly. I tried a newer platform and it did not have all features as promoted. MailGun is the original best. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CJ Christoffer J. Developer Computer Software ### "After years of use we're still happy!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 13, 2025 Pros Easy to use admin pages with lots of features, great documentation, great features, great support. The api is quick to respond, easy to use. Great! Cons Not much negative to say. Historically, the shared IPs has sometimes been blacklisted (was quite a while since last). However, when contacting the support they've quickly taken the out of rotation. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KW Ketmanto W. Application Support Engineer Computer Software ### "Fantastic - Need improvement on the dashboard side + Certification required" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 12, 2025 I had a great overall experience with Mailgun, but the dashboard analytics could use some improvement. Additionally, MailGun could also offer us more insights regarding the missing emails, bounces, etc. Pros I appreciate its simplicity, reliable delivery, and strong inbox placement, which ensures excellent email results. Cons I believe the math behind the dashboard should be transparent. We noticed that some of them are not available in the documentation. I hope MailGun offers a certification program so I can become certified for this. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NP Narasimha P. Security Lead Information Technology and Services ### "My experience on mailgun" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 November 12, 2025 I used it with zero experience it so good and every step is in deatiled it helped me a lot with my integration Pros Easy to manage and domain management in more secure way And started using it with zero experience and it so good Cons Nothing here bad everything is great and even rate limiting and blocking emials in the middle but free trail can be used for phishing campaigns Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. HJ Henrik J. Founder, Developer, Systemadministrator Computer Software ### "Thank you for keeping it simple" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 12, 2025 Again, I have nothing but positive words to say about your business. Keep it simple going forward, as you have thus far, and you have one guaranteed customer at least. Pros It is well documented and easy to work with, which, as a developer, means quite a lot. It gives me the options, to keep my mail communication within the EU borders, which is key in my field working with EU businesses. Support has been superb thus far, those few occasions needed. Cons Yet to find any cons. It covers my needs perfectly. I am able to relay mails from self-hosted mail servers, along with using the API for my applications. Literally all I need personally, and these is covered nicely. Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Couldn't keep our mails within EU borders (at that time at least). Their portal was clumsy. As I recall their API was fine and easy to work with too, but those other pointers made us do the switch. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/159630/Mailgun/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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