--- title: "Twilio Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Twilio Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more." source_url: "https://www.capterra.com/p/180158/Twilio-Communications-Platform/" page_type: "product" language: "en" --- # Twilio Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Twilio ## What is Twilio? Engage your customers like never before with SMS, Facebook Messenger, RCS Business Messaging, Line, and more. 55,000+ businesses and more than 2 million developers rely on Twilio to deliver their message when and where it counts. ## What is Twilio used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[VoIP](https://www.capterra.com/voip-software/)[Cloud Communication Platform](https://www.capterra.com/cloud-communication-platform-software/) Recognitions Shortlist Overall rating Based on 512 user reviews Reviews sentiment Positive 88% Neutral 5% Negative 7% Pros & cons Unified multi-channel communications Comprehensive voice and messaging APIs Complicated account and verification processes Slow support and platform delays Starting price $0.0079 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - SMS Marketing / 2026 - VoIP / 2026 - Contact Center / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Twilio alternatives Highest Rated [SlickText](https://www.capterra.com/p/155430/SlickText-com/) [4.8 (270)](https://www.capterra.com/p/155430/SlickText-com/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/155430/SlickText-com/) [4.6 (539)](https://www.capterra.com/p/156699/Klaviyo/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) [4.5 (273)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/145848/Ez-Texting/) [Omnisend](https://www.capterra.com/p/153508/Omnisend/) [4.7 (837)](https://www.capterra.com/p/153508/Omnisend/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/153508/Omnisend/) [View all alternatives](https://www.capterra.com/p/180158/Twilio-Communications-Platform/alternatives/) ## FAQs about Twilio Overview ### What problems does Twilio solve? Twilio helps teams solve fragmented customer communication, unreliable message delivery, and slow development of calling or texting features. It centralizes SMS, voice, video, WhatsApp, and email workflows through flexible APIs and automation, helping developers, support teams, sales teams, and operations staff launch notifications, reminders, IVR, and global outreach faster. Answer based on 220 reviews Overview ### Which roles and teams benefit most from Twilio? Twilio is most used by software engineers, developers, and web teams that build messaging, voice, and authentication into customer-facing apps. Marketing and product teams use it for campaign outreach and engagement flows, while founders, owners, and executives rely on it to scale communications, automate notifications, and improve customer experience. Answer based on 494 reviews Overview ### What company size and industries is Twilio built for? Twilio serves small businesses most heavily, with 78% of reviewers, and is used most in Computer Software at 20%. It is built for developers, contact centers, customer service, marketing, healthcare, loyalty, and sales teams, with additional adoption in Information Technology and Services at 18% and Marketing and Advertising at 9%. Answer based on 508 reviews Features and Usability ### What are the key features of Twilio? Twilio includes core communication features like SMS sending, 2-way messaging, programmable voice, IVR, and call recording. Its differentiators are developer-focused API access, third-party integrations, and workflow automation for reminders, alerts, and WhatsApp messaging. Reviewers also frequently mention phone integration, message tracking, and documentation for setup. Answer based on 244 reviews Pricing ### How much does it cost and what fees or limitations are included? Twilio offers SendGrid Marketing Campaigns starting at $15/month and SendGrid Email API at 19.95/month, both usage-based. A free version and free trial are available, with free sending limits of 6,000 emails/month or 100 emails/day. Reviewers often call pricing reasonable and flexible, but some find usage-based costs confusing or expensive as volume grows. Answer based on 134 reviews Integrations ### Which third-party tools and platforms does Twilio integrate with? Twilio integrates with Zapier, LiveAgent, Zendesk Suite, Marketo Engage, Zoho CRM, HubSpot CRM, Freshdesk, and Microsoft Azure. Reviewers also mention Slack, ActiveCampaign, Podio, and Make. In practice, Twilio supports over 20 integrations across help desk, CRM, marketing automation, and cloud platforms. Answer based on 135 reviews Getting Started and Support ### How easy is it to onboard and train a team on Twilio? Twilio offers in-person training, live online sessions, webinars, documentation, and videos. Technical teams and developers often get basic setup running quickly, helped by detailed docs, while less technical users, admins, and teams using advanced programmable features usually need more time due to a steeper console and configuration learning curve. Answer based on 19 reviews Getting Started and Support ### What customer support options does Twilio offer, and how do users rate the experience? Twilio offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live reps, and chat. Users often value the clear documentation and responsive help, especially for developer questions, but experiences are mixed: some report quick resolutions, while others describe slow replies, generic responses, and frustrating follow-through on complex account or verification issues. Answer based on 161 reviews Security ### How does Twilio handle data security and access control? Twilio uses access controls, authentication APIs, SMS-based secure login, multi-factor authentication, authorization tokens, account SID and auth token verification, and permission-based API keys. Reviewers also note security can feel cumbersome, with repeated logins, strict password requirements, confusing key permissions, and some concerns about abuse prevention and privacy guidance. Answer based on 17 reviews ## Who uses Twilio? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Unified multi-channel communications 89% positive reviews out of 63 Most reviewers find the communication platform enables seamless management of calls, messaging, and support across various channels. Complicated account and verification processes 55% negative reviews out of 42 Some reviewers indicate account management is confusing, with frustrating verification, compliance, and account suspension experiences. Muhammed A. Technical Project Manager, 11 - 50 employees. "The account verification and compliance process was the most frustrating part of our experience." Comprehensive voice and messaging APIs 92% positive reviews out of 48 Most reviewers describe voice and messaging as versatile, easy to integrate, and supporting multiple communication channels. Slow support and platform delays 67% negative reviews out of 33 Most reviewers report performance and speed issues, including slow support responses, onboarding delays, and occasional platform sluggishness. Anonymous User CDO, 11 - 50 employees. "A lot of bureaucracy and long wait times are not suitable for businesses looking for a solution." Consistent and dependable service 89% positive reviews out of 36 Most reviewers indicate reliability ensures stable performance, high uptime, and dependable message delivery for business needs. ## Features AI summary Based on 3,882 SMS Marketing reviews Capterra data shows that buyers of SMS marketing software rank the following features as their top priorities: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**55%**) - **Mass Texting** (**55%**) Twilio supports **SMS Messaging** and **Mass Texting**, giving teams a direct way to send text campaigns at scale and reach large audiences quickly. However, it does not include **Campaign Scheduling**. Instead, it offers other features that reviewers also rate highly, including **API** (**54%**), **Contact Database** (**52%**), and **Scheduled Messaging** (**49%**). These features help businesses connect messaging workflows with other systems, organize subscriber data, and plan message delivery more effectively, helping teams manage outreach and customer communication with greater control. SMS Messaging 4.3 (82) 75.61% of 82 reviewers that rated this feature as important or highly important You get fast, reliable SMS messaging with Twilio, including real-time feedback, templates, and easy CRM integration. Reviewers highlight its effectiveness, ease of use, and broad adoption, though some mention occasional undelivered texts and per-message charges. Mass Texting 4.3 (125) 56.00% of 125 reviewers that rated this feature as important or highly important Twilio enables you to send bulk SMS efficiently, making it easy to reach large groups for announcements or marketing. Users appreciate its convenience, CRM and 3CX integration, and reliability, though some mention occasional delivery issues and per-text pricing. API 4.2 (63) 85.71% of 63 reviewers that rated this feature as important or highly important Twilio offers a well-documented, easy-to-use API that supports many programming languages and integrates smoothly with third-party apps like Hubspot, 3CX, Podio, Zapier, and Appsheets. Reviewers appreciate its reliability, security, and the straightforward integration process. Scheduled Messaging 4.4 (96) 47.92% of 96 reviewers that rated this feature as important or highly important With scheduled messaging, you can automate texts to send at specific times, helping plan campaigns and respect recipients’ schedules. Reviewers appreciate the convenience, flexibility, and ability to integrate with platforms like Bubble, Marketo, and Chili Piper. Message Personalization 4.4 (100) 49.00% of 100 reviewers that rated this feature as important or highly important Twilio helps you personalize messages using dynamic variables, templates, and database fields, which reviewers say boosts engagement and customer satisfaction. Users find it easy to customize messages for individuals or groups and value the improved response rates. Call Recording 4.3 (55) 56.36% of 55 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Twilio 78 features Send and receive text messages to communicate with clients or prospects in real-time Define levels of authorization for access to specific files or systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Twilio offers a well-documented, easy-to-use API that supports many programming languages and integrates smoothly with third-party apps like Hubspot, 3CX, Podio, Zapier, and Appsheets. Reviewers appreciate its reliability, security, and the straightforward integration process. Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Audio/Video Conferencing A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Dials outbound calls automatically A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Measure campaign influence through collection of keyword tracking and revenue sources Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share AI models, media files, communicate, and work together Track and manage adherence to policies for any service, product, process, or supplier Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Ability to handle large datasets Predefined actions automatically performed on the occurance of specific events A call center that primarily receives calls, typically customer service focused Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Agents choose who to call and when Twilio enables you to send bulk SMS efficiently, making it easy to reach large groups for announcements or marketing. Users appreciate its convenience, CRM and 3CX integration, and reliability, though some mention occasional delivery issues and per-text pricing. Twilio helps you personalize messages using dynamic variables, templates, and database fields, which reviewers say boosts engagement and customer satisfaction. Users find it easy to customize messages for individuals or groups and value the improved response rates. Sending/receiving messages with multimedia content like images, audio, or video over a cellular network Notifications via mobile devices Electronic coupons delivered to a mobile device that can be exchanged for a discount Unique word that contains letters or numbers that identifies specific campaigns Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Process and analyze human language in text or audio form Record the audio of phone conversations for quality assurance purposes Transmit voice and other information digitally A call center that primarily makes calls, typically sales focused Telephone system that allows users to connect internally as well as place and receive external phone calls Organize and manage the accomplishments and development of employees or performance of applications or systems Enable custom polls/voting to facilitate decision-making or increase engagement Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Monitor wait time and abandonment for incoming requests that have not been routed Engage in direct, instant messaging with customers, users, etc. Record live video calls to play later Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor conversion rates and analyze effectiveness and profitability of marketing efforts With scheduled messaging, you can automate texts to send at specific times, helping plan campaigns and respect recipients’ schedules. Reviewers appreciate the convenience, flexibility, and ability to integrate with platforms like Bubble, Marketo, and Chili Piper. Automatically record calls at predetermined times Short phone numbers that used to opt-in to SMS campaigns Enables the connectivity to send and receive calls over the internet Send promotional campaigns or transactional messages via text messages You get fast, reliable SMS messaging with Twilio, including real-time feedback, templates, and easy CRM integration. Reviewers highlight its effectiveness, ease of use, and broad adoption, though some mention occasional undelivered texts and per-message charges. Train your system to interpret and transcribe voice messages Track the status over time for a request, process, asset, or transaction Turns text into natural sounding speech Messaging system designed for contests and sweepstakes Set up connections to third-party platforms to improve business processes Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Connect with meeting participants remotely over video Computer-based system that allows users to send and receive voice messages Transcribe voicemail audio messages to written text that is sent over email Place/receive calls through voice over IP connection Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (500) 4.5 Based on 500 reviews ## Pricing Value for money 4.2 (429) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/180158/Twilio-Communications-Platform/pricing/) SMS $0.01 Usage Based, It includes: - Long Codes - Toll-Free - Short Codes Twilio SendGrid Marketing Campaigns $15.00 Usage Based,Per Month It includes: - SMTP and API - Interactive API Docs - Setup Guide - Comprehensive Client Libraries - Knowledge Center - Technical Support WhatsApp Business API $0.01 Usage Based, It includes: - Utility Conversion - Authentication Conversation - Marketing Conversation - Service Conversation Voice APIs $0.01 Usage Based, It includes: - Local Calls - Toll-Free Calls - Browser/App Calling - SIP Interface - Secure Media - Application Connect Twilio SendGrid Email API $19.95 Usage Based,Per Month It includes: - 1 Teammate Permission - APIs SMTP Relay - 2 Event Webhooks - Delivery Optimization - Dynamic Template Editor - Insightful Analytics - Guaranteed Response Times on Ticket & Chat Support - Deliverability Insights Lookup $0.01 Usage Based, It includes: - Formatting and Validation - Inbound Caller Identifaction - Identity Match - Reassigned Number Risk - Phone Number Routing - Phone Number Risk Assessment - SMS Swap and Call Forwarding Value for money 4.2 (429) 4.2 Based on 429 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[ Oracle Service](https://www.capterra.com/p/227033/Oracle-Service/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (397) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (397) 4.0 Based on 397 reviews ## User reviews Overall rating 4.4 Based on 512 reviews Filter by rating 5(311) 4(139) 3(28) 2(11) 1(23) Mentioned topic Sorted by most recent SP Susan P. dm Accounting ### "Reliable and Flexible Communication Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 21, 2026 Overall, I’ve had a positive experience with Twilio. It is reliable, flexible, and provides useful tools for SMS, calls, and customer communication. The platform has plenty of features and integrations, although it can take some time to get familiar with everything. Once set up, it works well and is a useful solution for business communication. Pros Twilio is easy to use and reliable for sending SMS, making calls, and managing customer communications. I also like that it offers a wide range of integrations and automation options, making it useful for connecting communication tools with other business systems. Cons The pricing can be a little confusing, especially when using multiple services, and costs can add up as usage increases. It can also take some time to understand all the features and set everything up properly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Ekpono A. Software Engineer Translation and Localization ### "Developer friend platform and good APIs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 21, 2026 Twilio is developer friendly, they put a lot of thought into making their SDK and documentation developer friendly for their SMS, voices calls integrations. The pricing remains the biggest issue for me Pros Sending SMS globally and a very good rate and voice calls. Their SDK and documentation is really easy to use and integrate into your application and I have had any security issues so far once you have provided required documents for each country to deliver SMS to. Cons The most annoying part of using Twilio is providing country specific regulatory complaince for SMS sender IDs and keeping up with changes globally base on country. Another issue is the UI is unnecessarily complex and SMS cost is high once you support different countries and region. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Furkan A. Founder Design ### "Reliable OTP solution for our SaaS projects" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 15, 2026 Overall, our experience with Twilio has been positive. We use it mainly as the OTP layer in SaaS applications, including projects we develop for clients and our own rapidly developed products. It saves us from having to build the messaging and phone verification infrastructure ourselves, which is especially valuable during early product development. Pros We mainly use Twilio for OTP verification in SaaS products, both for client projects and some of our own products. What I like most is that once the initial setup is done, adding phone verification to a new project is quite straightforward. The API is flexible, the documentation is generally good, and there are enough examples to get an OTP flow working without spending too much development time on it. For us, this is especially useful when we are building and testing new SaaS ideas quickly. Message delivery has also been reliable for our use cases, so we don’t have to build or maintain this infrastructure ourselves. Cons The biggest downside for me is that the dashboard and pricing can feel more complicated than they need to be. Twilio has a lot of products and configuration options, so even when you only need something relatively simple like OTP, it can take some time to understand which settings and services you actually need. Costs are reasonable for smaller projects, but they become something you need to monitor more carefully as usage grows. Some of the verification and compliance steps can also make the initial setup slower than expected. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BW Benedikt W. CEO Information Technology and Services ### "Buggy, customer service non-existent. Do not use." 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 September 14, 2026 Poor experience, due to the factors mentioned above. It won't help if you have features if you cannot properly access them due to bugs in the UI. Pros Feature rich. Quick to set up many features via an LLM, but the bureaucracy, waiting times, and couldn't-care-less attitude when dealing with THEIR BUGS spoils it. Cons Buggy, customer service non-existent. They don't care about you until you are big enough; not an attitude a startup, or likely anyone, will want to work with. If you want reliability and uptime, look elsewhere. Your problems don't matter. Alternatives considered [Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/) Reasons for choosing Twilio It is supposed to be feature rich and well established Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LL Leo L. Management Education Management ### "Flexible and Reliable Communication Platform" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 21, 2026 Reliable and flexible platform for adding communication capabilities to applications. The documentation and developer-focused tools are helpful, although the pricing and setup can take some time to understand. Pros Flexible tools for adding communication features such as SMS, voice calls, and notifications to applications. The APIs are powerful and well-documented, making it relatively easy for developers to integrate communication services into their projects. It also offers a wide range of features and integrations. Cons The pricing structure can be a little difficult to understand, especially when using multiple services. Some advanced features may also require additional configuration and technical knowledge, which can make the platform challenging for beginners. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Stacey B. CFO Transportation/Trucking/Railroad ### "Hidden Fees, Broken System, No Refunds" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 7, 2026 Hidden process, blocked cancellation, late replies, charged without consent, refused refund. Awful company. Pros I can’t say anything positive. I never got through the process because they took my money first. Bad Cons Misleading charges, no clear cancellation option, slow support, and software that doesn’t work. I was billed without consent and couldn’t cancel on the website. Terrible experience — avoid this company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Muhammed A. Technical Project Manager Transportation/Trucking/Railroad ### "Powerful Platform, Frustrating Business Verification Process" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 July 21, 2026 Our overall experience with Twilio was mixed. The platform itself is powerful, well documented, and offers a wide range of communication APIs that are easy to integrate. However, our experience with the verification and compliance process was disappointing. Despite submitting the required business documents multiple times, our verification requests were repeatedly rejected without clear guidance on how to resolve the issue. The slow support response caused unnecessary delays to our project and prevented us from using the platform as planned. While Twilio has excellent technology, the onboarding experience needs significant improvement for business customers. Pros Twilio offers a comprehensive set of communication APIs with excellent documentation and a developer-friendly platform. The integration process is well designed, and the available SDKs make it easy to build SMS, voice, and WhatsApp features into applications. The platform is reliable and supports a wide range of use cases. Cons The account verification and compliance process was the most frustrating part of our experience. Our business verification was rejected multiple times despite providing the requested documents, and support was slow to resolve the issue. This significantly delayed our project and made the onboarding process much more difficult than expected. Alternatives considered [Infobip](https://www.capterra.com/p/127997/Infobip/) Reasons for choosing Twilio We chose Twilio because of its strong developer ecosystem, comprehensive API documentation, global reputation, and extensive integration options. It appeared to offer a faster implementation process and the flexibility we needed for our communication platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BB Bonnie B. Digital Systems Manager Non-Profit Organization Management ### "Powerful, but Difficult" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 24, 2026 On the whole, we do appreciate the ability to send SMS out to our constituents and once the connections are setup, it is set it and forget it, but the initial setup is difficult. Pros We do appreciate the ability to send mass texts out to our constituents and the ability to provide what they need quickly. They also have a great non-profit program with free credits and then reduced pricing. Cons Twilio's UI is lacking for today's vibe coding, low code culture. It's also difficult to navigate the backend and find what you're looking for including billing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SD Suzanne D. Partnership Performance Manager Insurance ### "Excellent telephony tool " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 10, 2026 Outbound customer dialler system, priorities preset to ensure call times achieved. MI to overview performance Pros Excellent Telephony system providing outbound priority disciplines to meet business needs and customer contact. Robust and dependable supporting large volumes of leads. Cons Given its detailed and multi functional it takes a bit of training ing and practice to get used to all the functionalities but that’s a nice issue to have. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Andrew M. Owner Computer Software ### "Developer telephony message solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 26, 2026 Pros An excellent developer platform for telephony communications, cheap and relatively easy to build no-code solutions Cons The console is complex and has a lot of jargon that you need to go through to get to a working solution. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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