# Compare Mailchimp vs SmarterQueue 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Mailchimp and SmarterQueue based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/110228-187198/MailChimp-vs-Smarterqueue

---

# Mailchimp vs SmarterQueue Features and Cost Comparison

Last updated June 3rd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

MailchimpSmarterQueue2/4 selected

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[4.5 (17,643)](https://www.capterra.com/p/110228/MailChimp/reviews/)

[SmarterQueue](https://www.capterra.com/p/187198/Smarterqueue/)[4.8 (134)](https://www.capterra.com/p/187198/Smarterqueue/reviews/)

[## Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[4.5 (17,643)](https://www.capterra.com/p/110228/MailChimp/reviews/)

Starting Price

$13.00/month

Value-for-Money

4.4

Functionality

4.4

Ease of Use

4.4

Customer Service

4.2

Reviews Sentiment

Based on [17,643 reviews](#user-reviews)

Positive

16,146

Neutral

1,217

Negative

280

[## SmarterQueue](https://www.capterra.com/p/187198/Smarterqueue/)[4.8 (134)](https://www.capterra.com/p/187198/Smarterqueue/reviews/)

Starting Price

$99.99/month

Value-for-Money

4.7

Functionality

4.6

Ease of Use

4.7

Customer Service

4.8

Reviews Sentiment

Based on [134 reviews](#user-reviews)

Positive

132

Neutral

1

Negative

1

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## Summary

* * *

Key features rated by users

Features selected based on 6,337 reviews from social media marketing software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

89%Fit

Feature ratings

Social Media Integration

4.2

Email Marketing

4.6

Post Scheduling

4.5

Campaign Planning

4.3

Engagement Tracking

4.5

72%Fit

Missing features

Feature ratings

Social Media Integration

4.5

Email Marketing

NA

Post Scheduling

4.8

Campaign Planning

4.5

Engagement Tracking

4.7

User satisfaction

User satisfaction

4.5

User reviews[17,643](https://www.capterra.com/p/110228/MailChimp/reviews/)

Ease of use

4.4

Functionality

4.4

Value for money

4.4

Customer support

4.2

User satisfaction

4.8

User reviews[134](https://www.capterra.com/p/187198/Smarterqueue/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.7

Customer support

4.8

Price starts from

Price starts from

$13Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

$99.99Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Mailchimp streamlines business operations by connecting over 11M companies worldwide with customers, allowing sales, creating and launching effective marketing campaigns in a single platform.

Best for

Personal Brands & Solopreneurs In-House Marketing & Social Media Freelancers & Independent Consultants Small Agencies

## User reviews

Pros & cons

VR

Verified Reviewer

Operator

> "It’s a great option for businesses and individuals looking to manage marketing campaigns efficiently without needing advanced technical skills. While pricing can increase as your audience grows and..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7151161)

AF

Avery F.

Artist and Tour Manager

> "The worst part is that Mailchimp includes unsubscribed or inactive contacts in the billing, forcing me to do a recurring and tedious manual cleanup to avoid paying for empty space."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7163614)

RP

Ralph P.

Associate

> "The templates, automation features, and reporting tools make it efficient to communicate with audiences and track engagement. While there can occasionally be a learning curve with some advanced..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7163947)

BS

Brandi S.

Marketing Coordinator

> "Multiple test phone numbers texted the assigned keyword, but the entries did not reliably show in the dashboard, did not appear in the queue, and did not receive the automated SMS response."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7169687)

VR

Verified Reviewer

Marketing Manager

> "It gives you everything you need in one place, from email marketing and automation to segmentation, landing pages, and reporting, which makes it a very complete platform for serious marketing work."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7129909)

AH

Amir H.

E-Commerce Manager

> "The high-intensity pricing structures are not so good in terms of value when our customer base is increasing and customer service is virtually useless when you fall into their rigid spam filtering..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7106742)

RS

Radha S.

Legal Assistant

> "The drag‑and‑drop editor, pre‑designed templates, and clear workflows make day‑to‑day email marketing straightforward, even without extensive technical or design experience."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7121771)

Patrick S.

Corporate Finance

> "There are WP integration security issues that have come up by my hosting provider. While I keep all my software up-to-date, I have to keep scanning/repair software running in the background at all..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7105481)

AH

Amir H.

E-Commerce Manager

> "The convenience in the area of the drag-and-drop user interface is impressive that our marketing and sales team can create beautiful promotional products emails with ease and in a short period of time,..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7106742)

Andrew M.

Owner

> "Mailchimp has recently got bloated, still mostly known for emails, but offers plenty of other things such as landing pages, ads etc, so emails get lost in the bloat"

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7156372)

Elton Takudzwa N.

Website Owner

> "The layout is clean and well-organized, allowing users to quickly find key features such as campaign creation, audience management, and analytics."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7140257)

MD

Max D.

Head of sales

> "Some of my ip data tracking doesn’t seem accurate for us and means we are unsure on the more precise details by country lalevel of our audience"

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7162379)

AD

Alexandre D.

Secretary General

> "The contact management capabilities enable me to segment our customer base exactingly, which is critical in terms of personalizing the updates on our IT services."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7175902)

KF

Krista F.

Operations Manager

> "What I least like about mailchimp is that I cannot resend email to non-openers if i use the multiple subject line feature."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7142253)

MP

Maksim P.

Business Owner

> "What I like most about about Mailchimp is the convenience of being able to send a mass text or email to all my customers, notifying them about my new batch of products and reminding them to place a bid."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7122403)

PG

Paula G.

Director

> "I don't always think to look for un-subscriptions in the email summary and then I go send another email to the same list, so the people who unsubscribed are not included moving forward and it may take..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7138371)

Palash R.

Graphic designer

> "The platform also offers detailed audience segmentation and clear analytics, which are essential for tracking open rates and boosting campaign performance efficiently."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7156702)

BR

Bradley R.

IT Director

> "It’s a solid platform for straightforward email marketing, but once you start needing deeper customization or more advanced workflows, it may not keep up as well as some alternatives."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7144180)

CB

Christine B.

Marketing Manager

> "I also appreciated the variety of templates and the built-in analytics, which make it simple to track performance and optimize campaigns. While the platform can be quite expensive compared to..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7139562)

KA

Khyan A.

Senior Business Development Representative

> "List management and audience segmentation can become confusing as the database scales, particularly when multiple teams are working in the platform."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7152870)

VR

Verified Reviewer

Compliance Manager

> "Content optimizer, I also love the "Creative Assistant," which automatically pulls your brand colors and logos from your website to build designs for you"

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7133039)

BS

Brandi S.

Marketing Coordinator

> "Another said contacts needed to already be in the audience before texting the keyword, which defeats the entire purpose of a text-to-join keyword campaign."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7169687)

RS

Radha S.

Legal Assistant

> "Creating email campaigns is straightforward, with clear workflows, drag‑and‑drop templates, and helpful prompts that make it accessible even for beginners."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7121771)

BS

Brandi S.

Marketing Coordinator

> "Attachments I tried to send by email were apparently redacted by their system, which meant I was being asked to provide proof and documentation but was not given a working way to do so."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7169687)

AF

Avery F.

Artist and Tour Manager

> "My emails look professional, which inspires trust, and segmenting my lists allows me to better understand my audience so I can send the right message at the right time."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7163614)

VR

Verified Reviewer

Compliance Manager

> "price increase quickly, also the transition from a simple email tool to a full CRM has made the navigation slightly cluttered and more complex than it used to be."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7133039)

AB

Alexis B.

Cultural Director Of Cinema And Live Performance

> "I'm delighted to use Mailchimp as it provides powerful templates and polished drag and drop editor that helps to design well looking emails without needing a design team."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7178412)

NN

Nicholas N.

Quality Assurance Manager

> "Spam filtering at times flags critical messages particularly for first contact hence forgetting to check spam may result in loss of business"

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7142553)

ZR

Zane R.

Office Coordinator

> "The drag-and-drop builder makes it easy to create professional-looking campaigns quickly and makes it very efficient to create newsletters and event promotions."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7095215)

VR

Verified Reviewer

Public Relations Manager

> "The free plan is limited and the pricing for features can get expensive fast, though it is robust. While the interface is easy-to-use, it can sometimes be overwhelming visually or look cluttered."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7158773)

Kazi A.

Social Media Executive

> "It was the perfect tool to help me launch my small business marketing campaigns, and it integrates seamlessly with my website."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7104781)

RS

Radha S.

Legal Assistant

> "Additionally, the interface, while beginner‑friendly, can sometimes feel crowded or unintuitive when managing multiple campaigns, audiences, or settings."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7121771)

MD

Marilyn D.

Agent

> "While pricing can become expensive as subscriber lists grow, the range of features, integrations, and reliable email delivery make it a worthwhile investment for many businesses."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7165588)

JR

Jeff R.

Project Manager

> "While creating templates I did get stuck a few times and had to reach out to customer service where i was met with slower than desired response times."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7161328)

TF

Terrance F.

Business and Financial Officer

> "I love the comprehensive ability to design and distribute newsletters and emails to our subscribers while also managing and maintaining our subscriber database all in the Mailchimp platform."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6850967)

JS

Jake S.

Founder and CEO

> "I also found it a little opaque - sometimes I would import new subscribers, having archived enough to be under the 10k threshold, but then face top up charges for reasons I never fully understood (it..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7044018)

SC

Stacy C.

Development Director

> "For small nonprofits, Mailchimp works well because it is designed for simple email newsletters, announcements, and community updates rather than ecommerce marketing."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7109504)

AD

Alexandre D.

Secretary General

> "I have also observed that response times of the customer support vary, which can be a hassle when there is a time-sensitive issue to address."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7175902)

Imanol Alfonso P.

CTO

> "It makes designing emails and automations quick and easy, has robust analytics and segmentation tools, and integrates smoothly with other platforms."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7034428)

CB

Christine B.

Marketing Manager

> "Additionally, certain automations and reporting features aren’t as flexible as they could be compared to more specialized platforms."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7139562)

RP

Ralph P.

Associate

> "The templates, automation tools, and reporting features help streamline the entire email marketing process."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7163947)

KA

Khyan A.

Senior Business Development Representative

> "There are also some limitations around deeper automation and reporting compared to more enterprise-focused marketing platforms."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7152870)

RB

Regina B.

Owner

> "What I like most about Mailchimp is how beginner-friendly the platform is, especially for small businesses and entrepreneurs who need professional email marketing tools without a steep learning curve."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7084901)

Samuel A.

Digital marketing manager

> "While importing files, you have it follow a format of names and email, it does not allow for a flexible contact type of email only and it's become costly when you have a larger email database to manage"

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6653707)

AA

Amanda A.

Operations Manager

> "It offers value for small teams or organizations that need an all-in-one marketing platform that isn't too expensive for the features it provides."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7114133)

BS

Brandi S.

Marketing Coordinator

> "Based on this experience, I would be very cautious about relying on Mailchimp for SMS keyword campaigns or any time-sensitive marketing automation."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7169687)

PG

Patricia G.

Customer Service Lead

> "It helps us to keep a professional image without having to hire a dedicated designer, though the part of contact management needs constant cleanup."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7076467)

BR

Beckie R.

Owner

> "Additionally, even though you might have a perfectly scrubbed mailing list that you obtained over years personally via a dedicated website, after completing hours and perhaps days of work building..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6763114)

MW

Michelle W.

Executive Director

> "Mailchimp has an easy-to-use interface, automations, and excellent analytics that help our nonprofit send targeted campaigns and manage data effectively."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6864417)

RS

Radha S.

Legal Assistant

> "I also found some limitations in design flexibility and automation depth unless you upgrade to higher‑tier plans."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7121771)

VR

Verified Reviewer

Public Relations Manager

> "I like the features it has to integrate images and text boxes within emails to make them look professional/branded."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7158773)

VR

Verified Reviewer

Digital Marketer

> "Segmenting emails by audience is a bit difficult in the platform and had a steep learning curve."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7090146)

LB

Lindsay B.

Social Media Manager

> "I also used Mailchimp few times as Forms builder, it’s great when intraget to capaign and get more reports than I can without it"

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7097938)

TR

Tanya R.

Creative Director

> "The free plan doesn't offer automations which is annoying if you're trying to set up delivery of a free ebook or other incentive. Once you move on to the paid plan, segmenting the audience is clunky -..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6632076)

VC

Valerie C.

Marketing Manager

> "You also have the ability to customize templates, which can help with branding even more."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7139383)

Octavia T.

Graphic Designer

> "There is a learning curve with mailchimp that might hinder a person's initial integration of it into their team or personal business."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7159719)

AD

Alexandre D.

Secretary General

> "It is comprehensive on the basics of marketing and communication with clientele, and its analytics enable us to remain informed."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7175902)

VB

Violet B.

Artist Representative

> "I dislike that the platform itself is not as user friendly as I would like it to be and there are too many options that look too similar within their templates."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7137394)

PN

Poerwestri N.

Travel Manager

> "Mailchimp's interface is basic enough for campaign landing page creation, and interaction with customer data and list segmentation is easy for me."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6869896)

Suresh K.

Senior Business Executive

> "It gets a bit pricey as the number of contacts in your account increases and you are restricted in getting some good features as you are required to upgrade to a higher plan."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7053342)

KA

Khyan A.

Senior Business Development Representative

> "Team collaboration is also solid because marketing content, campaigns, and reporting can all sit centrally rather than being spread across multiple systems."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7152870)

BS

Brandi S.

Marketing Coordinator

> "Instead of resolving the issue or refunding us for a product that was not working, Mailchimp offered pausing the account as an alternative."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7169687)

EAJ

Esami Allan J.

Web Developer

> "Mailchimp most important functionality is its automation feature,which saves time and ensure audience get the right message at the right time."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6860165)

HB

Holly B.

Professional recruiter

> "If you use a free email account then it will not deliver the email campaigns properly."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7118249)

Elton Takudzwa N.

Website Owner

> "Mailchimp has been a valuable addition to my website particularly in helping me capture email leads and convert them into sales."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7140257)

JC

Jeff C.

Marketing Director

> "Compared to some other similar softwares we've used at our hospitality group, the pricing made some jumps over the years that was a little frustrating."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7123470)

Jennifer H.

Accounts Receivable

> "The interface is clean, the email builder is intuitive, and creating campaigns or basic automations doesn’t require much technical effort."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7134588)

VR

Verified Reviewer

Operator

> "I also found that navigating some settings and audience management features was not always as intuitive as expected"

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7151161)

BY

Brian Y.

Visa Consulting Specialist

> "Mailchimp has assisted me in sending organized updates and information emails and my communication with visa clients has become more balanced and professional."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7069016)

JC

James C.

Customer Success Manager

> "Some of newsletter/email templates are too rigid in their design, and if I want to create something truly unique, I have to resort to custom/blank creation forms in order to achieve the goal I want."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6762810)

Emmanuel K.

Sr. Business Administrator

> "It's a great tool to use for emails where many things can be customized and a good way to keep track and have great functional capabilities."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7118272)

RS

Radha S.

Legal Assistant

> "Overall, while Mailchimp is powerful and easy to start with, cost escalation and feature restrictions can be frustrating as your marketing needs become more advanced."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7121771)

SE

Sawyer E.

Recruiter

> "Mailchimp helped me to streamline my email campaign and helped me to decrease the amount of time needed to do this task."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7130023)

KA

Khyan A.

Senior Business Development Representative

> "I can’t comment too deeply on value for money since I’m not directly involved in the commercial side, and I haven’t needed customer support due to not experiencing any major issues personally."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7152870)

WV

Will V.

Conference Coordinator

> "Mailchimp offers a great way to market our conferences, from registration dates to sponsorship opportunities."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7081708)

MP

Marissa P.

executive director

> "It's challenging as a small org to be able to afford the paid subscription when and can't send newsletters to everyone that gives you their email."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7044795)

FO

Feraud O.

Owner

> "The cost and free trail period are great. If you have a startup or are new to email marketing you can use Mailchimp to build a small audience list with for free and see how email marketing is before..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6859783)

Krista G.

VP

> "We had trouble with our emails going to our customer's spam folders."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7149286)

Palash R.

Graphic designer

> "What I like most about Mailchimp is its user-friendly drag-and-drop email builder and robust automation capabilities."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7156702)

Crystal A.

Freelance Writer

> "I made this decision because of the overall cost that is associated with the product and I was not able to get a free version of this product."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7177355)

[View Reviews](https://www.capterra.com/p/110228/MailChimp/reviews/)

VC

Vicki C.

Author

> "Now I can reuse content multiple times and spend my time engaging with customers rather than having to constantly come..."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___6761295)

TA

Tammy A.

CEO

> "My previous service was always missing scheduled posts, and I had to check every day."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___6225677)

VC

Vicki C.

Author

> "SmarterQueue is saving me precious time by automating my social media posts."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___6761295)

ES

Eva S.

CEO

> "The only drawback is that I still have to come up with the content."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___5069527)

ES

Eva S.

CEO

> "The images provided to search through, the chatgpt help to tweak the wording, and the ability to schedule and/or rotate..."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___5069527)

Elysia V.

Owner, Content Manager

> "Which is not a problem when you have many accounts. But now that Twitter is no longer an option, quite a few of my..."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___4858122)

Kelli J.

Marketing Coordinator

> "Because I handle all of the social media and marketing tasks on my own, being able to schedule posts and easily see my..."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___3783244)

RT

Rosa T.

Owner

> "I would like to see the ability to select thumbnails for video posts, right now this is not an option."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___4645759)

LS

Lynn S.

Owner and Writer

> "That I can schedule across all my social media platforms saves to much time and helps me ensure that my strategy is..."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___4457881)

SC

Steph C.

partner

> "Not being able to schedule stories is a bit of a pain as this is where we want to expand next."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___4659915)

LW

Lucy W.

Recruitment & Marketing Manager

> "The feature to recycle posts and vary media is great for queuing up posts for the week with some of our consistent..."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___3809061)

DS

Donna S.

Owner

> "I can't post videos to stories or reels on Instagram."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___3809977)

Frida H.

Communications Manager

> "I also like the feature "Recycling" which allows to automatically re-publish a certain post during a certain period of..."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___4645813)

DD

Dzaner D.

Marketing Consulting

> "Content cannot be hosted and the push to phone notifications resize your videos making them grainy and not publishable..."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___3349176)

MS

Mikayla S.

Communications Manager

> "At the time, their only competitor with similar features was more than twice the cost. Since then, SQ has added many..."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___4657943)

Jen E.

Founder and CEO

> "The only "flaw" is with Instagram integration."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___3762193)

GD

George D.

Webmaster

> "I like the ability to schedule multiple posts with a variety of different content across multiple accounts."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___4653171)

KO

Krista O.

Writer and Women’s Health Educator

> "Unfortunately this also impacted my ability to use stats."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___4649730)

RG

Rica G.

Social media manager

> "It helps me organize my posts and make sure that we consistently provide different types of posts."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___3779787)

KC

Kyrie C.

Editor/Publisher

> "Occasionally one of my Facebook posts fails but this may be a Facebook issue, not a SQ issue."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___3783517)

MG

Mary G.

GEO

> "The ability to add 'evergreen' posts to our queue in multiple different formats has been an eye opener for us!"

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___3782739)

AW

Andrew W.

Author

> "Sometimes difficult to link to social media sites"

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___3701315)

KO

Krista O.

Writer and Women’s Health Educator

> "Once I got my content uploaded, organized into categories, and set up my posting plan (which I easily switch up as..."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___4649730)

Frida H.

Communications Manager

> "However, I do not understand why assigning a category is mandatory."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___4645813)

TA

Tammy A.

CEO

> "It makes my life as a solo entrepreneur so much easier."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___6225677)

ES

Elizabeth S.

Health & Life Coach

> "My images are getting a little out of control."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___4681687)

Stone C.

Leadership Coach

> "This app streamlines my whole social media workflow making it simple to fill my queue throughout the week - both..."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___3158173)

DD

Dzaner D.

Marketing Consulting

> "Great support - but app is cleary not done testing - they rushed to market - wait till they update their platform not a..."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___3349176)

RG

Rica G.

Social media manager

> "I like that the software makes a post evergreen and that it let's you categorize your posts. "

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___3779787)

NB

Natalie B.

Director

> "Being a novice, and finding myself having to do this for myself without much skill or experience with SM, means I needed..."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___3584382)

Kate O.

CEO

> "It's not only super-easy to use, but when I have a problem, customer service is phenomenal."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___4903348)

ED

Elle D.

Company owner

> "Some websites take a while to load but I suspect the issue is with those sites, rather than Smarterqueue"

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___3573264)

AL

Amy L.

Realtor

> "I love that I can schedule posts to the platforms we use directly from one place."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___4657250)

ML

Melanie L.

Entrepreneur

> "I deleted my IG profiles in the software without realizing I was also going to delete all of my queued posts, captions..."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___2714637)

SR

Susan R.

Designer & owner

> "It helps me organise social media posts and plan ahead."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___4651822)

ST

Sarah T.

Owner

> "Due to the nature of the software it does slow down my computer when I am running it as it takes up a lot of memory."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___2268517)

MT

Megan T.

Marketing Assistant

> "Smarterqueue has saved us a great deal of time on our social media management by automating our process."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___3809773)

SS

Sunny S.

CEO

> "They advised it is against their company policy and that they are a small business."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___3625435)

Ian F.

Business and Executive Coach

> "I love the analytics and the detail that it goes into within the required target markets"

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___4658065)

HM

Holly M.

Marketing

> "When I want to edit a post, I dislike that have to edit each one individually for each social platform."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___2287914)

Meredith C.

Voice Expert

> "Smarterqueue helps me save on capacity more than any of my other apps."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___4657342)

PN

Pat N.

Founder and CEO

> "The only negative that I will have to say about Smarterqueue is that you still cannot post on Instagram and that is very..."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___2291169)

MM

Maja M.

Creative

> "It's not only allowing me to do the work otherwise impossible, but it helps me constantly get better at what I do."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___3808790)

LM

Leanne M.

MD

> "Eg: no way to mass update posts that are being used across multiple social media accounts "

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___2744630)

JH

John H.

Founder

> "Helps with consistent content creation and saves a ton of time."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___4657431)

RH

Rosie H.

Digital Marketing Officer

> "This can get frustrating!"

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___3590196)

PG

Phil G.

Owner

> "We've used multiple platforms but find that this is the easiest and most effective solution on the market plus pricing..."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___4657544)

SR

Shari R.

Owner

> "The only annoying thing is with LinkedIn, but that could be the platform more than SmarterQueue. "

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___2287802)

NP

Nadine P.

Social Media Marketing Owner

> "Seperating your content into different flags make publishing and reading it easy."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___4698871)

SF

Sarah F.

writer

> "I have 12 and it gets expensive to add more than four. "

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___2279749)

Kate O.

CEO

> "Great value."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___4903348)

RJ

Reuben J.

Marketkng Executive

> "I include these not because they're big issues, but to be clear that it's not perfect, but that's the level of..."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___2646681)

TA

Tammy A.

CEO

> "The customer service is phenomenal!"

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___6225677)

JM

Jen M.

Business Owner

> "I struggled to get Instagram working until recently."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___2279828)

Chris M.

Sales & Marketing Manager

> "I feel that the way I can write one piece and then use the editorial function to simply adapt to each of the social..."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___3581968)

TDH

Tania Danielle H.

Emotional Eating Coach

> "The set up it a bit overwhelming at the beginning, I would have paid someone to do it for me."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___2707565)

KB

Katie B.

Founder

> "Everything about SmarterQueue makes running out social media accounts easier."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___4896679)

CP

Claudia P.

Head of Marketing

> "It’s also not so easy to work with video."

[See full review](https://www.capterra.com/p/187198/Smarterqueue/#Capterra___2304739)

[View Reviews](https://www.capterra.com/p/187198/Smarterqueue/reviews/)

## User interface

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

4.48 (17,643)

[SmarterQueue](https://www.capterra.com/p/187198/Smarterqueue/)

4.83 (134)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

A/B Testing

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

Mailchimp

Top features

36/42

-   A/B Testing
-   Activity Dashboard
-   AI Copilot
-   Automated Publishing
-   Automated Scheduling
-   Calendar Management
-   Campaign Analytics
-   Campaign Management
-   Campaign Planning
-   Click Tracking
-   Commenting/Notes
-   Contact Management
-   Content Library
-   Content Management
-   Conversion Tracking
-   Customer Segmentation
-   Customizable Branding
-   Customizable Reports
-   Customizable Templates
-   Data Import/Export
-   Data Visualization
-   Drag & Drop
-   Email Marketing
-   Engagement Tracking
-   Generative AI
-   Image Library
-   Keyword Filtering
-   Multi-Account Management
-   Multi-Campaign
-   Multi-Channel Management
-   Multi-Channel Marketing
-   Performance Metrics
-   Post Scheduling
-   Real-Time Data
-   Reporting/Analytics
-   Social Media Integration
-   Social Media Monitoring
-   Social Promotion
-   Tagging
-   Third-Party Integrations
-   Trend Analysis
-   Workflow Management

[See all features](https://www.capterra.com/p/110228/MailChimp/#features)

SmarterQueue

27/42

-   A/B Testing
-   Activity Dashboard
-   AI Copilot
-   Automated Publishing
-   Automated Scheduling
-   Calendar Management
-   Campaign Analytics
-   Campaign Management
-   Campaign Planning
-   Click Tracking
-   Commenting/Notes
-   Contact Management
-   Content Library
-   Content Management
-   Conversion Tracking
-   Customer Segmentation
-   Customizable Branding
-   Customizable Reports
-   Customizable Templates
-   Data Import/Export
-   Data Visualization
-   Drag & Drop
-   Email Marketing
-   Engagement Tracking
-   Generative AI
-   Image Library
-   Keyword Filtering
-   Multi-Account Management
-   Multi-Campaign
-   Multi-Channel Management
-   Multi-Channel Marketing
-   Performance Metrics
-   Post Scheduling
-   Real-Time Data
-   Reporting/Analytics
-   Social Media Integration
-   Social Media Monitoring
-   Social Promotion
-   Tagging
-   Third-Party Integrations
-   Trend Analysis
-   Workflow Management

[See all features](https://www.capterra.com/p/187198/Smarterqueue/#features)

### Recognition

Mailchimp is recognized as a top-rated tool in 4 Capterra Shortlist reports

SmarterQueue is recognized as a top-rated tool in 1 Capterra Shortlist reports

Best Value Social Media ManagementSoftware (2022) 

### Deployment & support

Mailchimp

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

SmarterQueue

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Mailchimp

-   By Intuit
-   Located in United States
-   Founded in 1983

SmarterQueue

-   By SmarterQueue
-   Located in United Kingdom
-   Founded in 2016

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