# Compare Mailchimp vs SurveyHero 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Mailchimp and SurveyHero based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/110228-191055/MailChimp-vs-SurveyHero --- # Mailchimp vs SurveyHero Features and Cost Comparison Last updated May 10th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: MailchimpSurveyHero2/4 selected [Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[4.5 (17,603)](https://www.capterra.com/p/110228/MailChimp/reviews/) [SurveyHero](https://www.capterra.com/p/191055/SurveyHero/)[4.7 (217)](https://www.capterra.com/p/191055/SurveyHero/reviews/) [## Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[4.5 (17,603)](https://www.capterra.com/p/110228/MailChimp/reviews/) Starting Price $13.00/month Value-for-Money 4.4 Functionality 4.4 Ease of Use 4.4 Customer Service 4.2 Reviews Sentiment Based on [17,603 reviews](#user-reviews) Positive 16,112 Neutral 1,214 Negative 277 [## SurveyHero](https://www.capterra.com/p/191055/SurveyHero/)[4.7 (217)](https://www.capterra.com/p/191055/SurveyHero/reviews/) Starting Price $35.00/month Value-for-Money 4.2 Functionality 4.6 Ease of Use 4.8 Customer Service 4.5 Reviews Sentiment Based on [217 reviews](#user-reviews) Positive 215 Neutral 2 Negative 0 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Marketo Engage 4.3 (710) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 87% of reviewers rated it above 4 stars * * * ### Bitrix24 4.2 (990) * * * Starting Price $69.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 82% of reviewers rated it above 4 stars * * * Highest Rated ### SurveyLegend 4.6 (964) * * * Starting Price $19.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 96% of reviewers rated it above 4 stars * * * ### Typeform 4.7 (964) * * * Starting Price $39.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 96% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 9,079 reviews from survey software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Feature ratings Multiple Question Types NA Customizable Questions NA Survey Builder 4.5 Anonymous Feedback NA Data Security NA \--%Fit Missing features Feature ratings Multiple Question Types NA Customizable Questions NA Survey Builder 4.6 Anonymous Feedback NA Data Security NA User satisfaction User satisfaction 4.5 User reviews[17,603](https://www.capterra.com/p/110228/MailChimp/reviews/) Ease of use 4.4 Functionality 4.4 Value for money 4.4 Customer support 4.2 User satisfaction 4.7 User reviews[217](https://www.capterra.com/p/191055/SurveyHero/reviews/) Ease of use 4.8 Functionality 4.6 Value for money 4.2 Customer support 4.5 Price starts from Price starts from $13Flat Rate, Per Month - Free version - Free trial Price starts from $35Flat Rate, Per Month - Free version - Free trial Best for Best for Mailchimp streamlines business operations by connecting over 11M companies worldwide with customers, allowing sales, creating and launching effective marketing campaigns in a single platform. Best for HR, Students, Marketing, Event Managers, Social Influencers or any other professional who requires quick and easy feedback from their customers, employees or user base. ## User reviews Pros & cons VR Verified Reviewer Operator > "It’s a great option for businesses and individuals looking to manage marketing campaigns efficiently without needing advanced technical skills. While pricing can increase as your audience..." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7151161) AH Amir H. E-Commerce Manager > "The high-intensity pricing structures are not so good in terms of value when our customer base is increasing and customer service is virtually useless when you fall into their rigid spam..." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7106742) VR Verified Reviewer Marketing Manager > "It gives you everything you need in one place, from email marketing and automation to segmentation, landing pages, and reporting, which makes it a very complete platform for serious..." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7129909) Patrick S. Corporate Finance > "There are WP integration security issues that have come up by my hosting provider. While I keep all my software up-to-date, I have to keep scanning/repair software running in the..." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7105481) RS Radha S. Legal Assistant > "The drag‑and‑drop editor, pre‑designed templates, and clear workflows make day‑to‑day email marketing straightforward, even without extensive technical or design experience." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7121771) Suresh K. Senior Business Executive > "It gets a bit pricey as the number of contacts in your account increases and you are restricted in getting some good features as you are required to upgrade to a higher plan." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7053342) AH Amir H. E-Commerce Manager > "The convenience in the area of the drag-and-drop user interface is impressive that our marketing and sales team can create beautiful promotional products emails with ease and in a short..." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7106742) KF Krista F. Operations Manager > "What I least like about mailchimp is that I cannot resend email to non-openers if i use the multiple subject line feature." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7142253) Elton Takudzwa N. Website Owner > "The layout is clean and well-organized, allowing users to quickly find key features such as campaign creation, audience management, and analytics." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7140257) PG Paula G. Director > "I don't always think to look for un-subscriptions in the email summary and then I go send another email to the same list, so the people who unsubscribed are not included moving forward and..." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7138371) MP Maksim P. Business Owner > "What I like most about about Mailchimp is the convenience of being able to send a mass text or email to all my customers, notifying them about my new batch of products and reminding them to..." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7122403) BR Bradley R. IT Director > "It’s a solid platform for straightforward email marketing, but once you start needing deeper customization or more advanced workflows, it may not keep up as well as some alternatives." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7144180) CB Christine B. Marketing Manager > "I also appreciated the variety of templates and the built-in analytics, which make it simple to track performance and optimize campaigns. While the platform can be quite expensive compared..." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7139562) VR Verified Reviewer Compliance Manager > "price increase quickly, also the transition from a simple email tool to a full CRM has made the navigation slightly cluttered and more complex than it used to be." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7133039) VR Verified Reviewer Compliance Manager > "Content optimizer, I also love the "Creative Assistant," which automatically pulls your brand colors and logos from your website to build designs for you" [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7133039) NN Nicholas N. Quality Assurance Manager > "Spam filtering at times flags critical messages particularly for first contact hence forgetting to check spam may result in loss of business" [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7142553) RS Radha S. Legal Assistant > "Creating email campaigns is straightforward, with clear workflows, drag‑and‑drop templates, and helpful prompts that make it accessible even for beginners." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7121771) RS Radha S. Legal Assistant > "Additionally, the interface, while beginner‑friendly, can sometimes feel crowded or unintuitive when managing multiple campaigns, audiences, or settings." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7121771) BY Brian Y. Visa Consulting Specialist > "Mailchimp has assisted me in sending organized updates and information emails and my communication with visa clients has become more balanced and professional." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7069016) JS Jake S. Founder and CEO > "I also found it a little opaque - sometimes I would import new subscribers, having archived enough to be under the 10k threshold, but then face top up charges for reasons I never fully..." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7044018) ZR Zane R. Office Coordinator > "The drag-and-drop builder makes it easy to create professional-looking campaigns quickly and makes it very efficient to create newsletters and event promotions." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7095215) VR Verified Reviewer IT Specialist and Systems Administrator > "The issues usually come from scaling, integrations, and access control needs that go beyond simple campaign work." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7056336) Kazi A. Social Media Executive > "It was the perfect tool to help me launch my small business marketing campaigns, and it integrates seamlessly with my website." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7104781) CB Christine B. Marketing Manager > "Additionally, certain automations and reporting features aren’t as flexible as they could be compared to more specialized platforms." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7139562) TF Terrance F. Business and Financial Officer > "I love the comprehensive ability to design and distribute newsletters and emails to our subscribers while also managing and maintaining our subscriber database all in the Mailchimp platform." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6850967) Samuel A. Digital marketing manager > "While importing files, you have it follow a format of names and email, it does not allow for a flexible contact type of email only and it's become costly when you have a larger email..." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6653707) MD Melissa D. Patient Coordinator > "The drag and drop feature allows me to drag and drop my own custom videos and images, and it has a clean interface." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6822446) Artur C. CEO > "The main drawbacks of Mailchimp include its high cost for larger lists, complexity of advanced features, limited customer support, restricted template customization, less detailed..." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6307425) SC Stacy C. Development Director > "For small nonprofits, Mailchimp works well because it is designed for simple email newsletters, announcements, and community updates rather than ecommerce marketing." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7109504) BR Beckie R. Owner > "Additionally, even though you might have a perfectly scrubbed mailing list that you obtained over years personally via a dedicated website, after completing hours and perhaps days of work..." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6763114) Imanol Alfonso P. CTO > "It makes designing emails and automations quick and easy, has robust analytics and segmentation tools, and integrates smoothly with other platforms." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7034428) RS Radha S. Legal Assistant > "I also found some limitations in design flexibility and automation depth unless you upgrade to higher‑tier plans." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7121771) RB Regina B. Owner > "What I like most about Mailchimp is how beginner-friendly the platform is, especially for small businesses and entrepreneurs who need professional email marketing tools without a steep..." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7084901) VR Verified Reviewer Digital Marketer > "Segmenting emails by audience is a bit difficult in the platform and had a steep learning curve." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7090146) AA Amanda A. Operations Manager > "It offers value for small teams or organizations that need an all-in-one marketing platform that isn't too expensive for the features it provides." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7114133) TR Tanya R. Creative Director > "The free plan doesn't offer automations which is annoying if you're trying to set up delivery of a free ebook or other incentive. Once you move on to the paid plan, segmenting the audience..." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6632076) PG Patricia G. Customer Service Lead > "It helps us to keep a professional image without having to hire a dedicated designer, though the part of contact management needs constant cleanup." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7076467) VB Violet B. Artist Representative > "I dislike that the platform itself is not as user friendly as I would like it to be and there are too many options that look too similar within their templates." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7137394) MW Michelle W. Executive Director > "Mailchimp has an easy-to-use interface, automations, and excellent analytics that help our nonprofit send targeted campaigns and manage data effectively." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6864417) HB Holly B. Professional recruiter > "If you use a free email account then it will not deliver the email campaigns properly." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7118249) PK Piyawat K. Marketing Manager > "Mailchimp offers an excellent tool in terms of automated and segmented email campaigns, yet the prices get higher as the number of contacts grows." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6845748) JC Jeff C. Marketing Director > "Compared to some other similar softwares we've used at our hospitality group, the pricing made some jumps over the years that was a little frustrating." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7123470) LB Lindsay B. Social Media Manager > "I also used Mailchimp few times as Forms builder, it’s great when intraget to capaign and get more reports than I can without it" [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7097938) VR Verified Reviewer Operator > "I also found that navigating some settings and audience management features was not always as intuitive as expected" [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7151161) VC Valerie C. Marketing Manager > "You also have the ability to customize templates, which can help with branding even more." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7139383) JC James C. Customer Success Manager > "Some of newsletter/email templates are too rigid in their design, and if I want to create something truly unique, I have to resort to custom/blank creation forms in order to achieve the..." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6762810) PN Poerwestri N. Travel Manager > "Mailchimp's interface is basic enough for campaign landing page creation, and interaction with customer data and list segmentation is easy for me." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6869896) RS Radha S. Legal Assistant > "Overall, while Mailchimp is powerful and easy to start with, cost escalation and feature restrictions can be frustrating as your marketing needs become more advanced." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7121771) EAJ Esami Allan J. Web Developer > "Mailchimp most important functionality is its automation feature,which saves time and ensure audience get the right message at the right time." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6860165) MP Marissa P. executive director > "It's challenging as a small org to be able to afford the paid subscription when and can't send newsletters to everyone that gives you their email." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7044795) Elton Takudzwa N. Website Owner > "Mailchimp has been a valuable addition to my website particularly in helping me capture email leads and convert them into sales." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7140257) Krista G. VP > "We had trouble with our emails going to our customer's spam folders." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7149286) Jennifer H. Accounts Receivable > "The interface is clean, the email builder is intuitive, and creating campaigns or basic automations doesn’t require much technical effort." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7134588) Kelly M. Social Media Manager and Podcaster > "There's limited customer support. If you want to move to a new plan the price increases dramatically." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7119744) Emmanuel K. Sr. Business Administrator > "It's a great tool to use for emails where many things can be customized and a good way to keep track and have great functional capabilities." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7118272) AF Adam F. Lead Consultant > "I am also not sure of the regular efficacy of Mailchimp in getting through spam filters or enticing people to open the emails – except for Mailchimp’s analytics!" [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6850842) SE Sawyer E. Recruiter > "Mailchimp helped me to streamline my email campaign and helped me to decrease the amount of time needed to do this task." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7130023) VR Verified Reviewer Customer Service Manager > "This makes it expensive for large audience, so I usually have to purge my audience to reduce number of contacts I maintain." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6878410) WV Will V. Conference Coordinator > "Mailchimp offers a great way to market our conferences, from registration dates to sponsorship opportunities." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7081708) KK Kevin K. Marketing Manager > "For organizations that operate with multiple agents or brands, Mailchimp lacks the flexibility and depth required." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7045212) FO Feraud O. Owner > "The cost and free trail period are great. If you have a startup or are new to email marketing you can use Mailchimp to build a small audience list with for free and see how email marketing..." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6859783) Mandie K. Marketing Director > "The price has gone up over the years, making it a little less affordable for small businesses." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7107751) BR Bradley R. IT Director > "For teams that need something dependable for regular email communication, it covers the basics well and doesn’t require a ton of training to use effectively." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7144180) VR Verified Reviewer Owner > "Additionally, designing emails on a mobile device or tablet can be a bit cumbersome, and I've occasionally encountered glitches when sending longer emails on desktop." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6460260) TO Taylor O. Digital Marketing Manager > "MailChimp is incredibly intuitive and has some of the best pre-built templates and segments for small to medium sized businesses." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7123753) ClJ Céline J. Social Media Manager > "I find that Mailchimp isn't evolving enough; most of its features have remained unchanged and unimproved." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7120485) JC Jeff C. Marketing Director > "We were able to grow our list considerably and for some team members that were not super technical, we were still able to train them on it which was encouraging." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7123470) RS Robert S. Full Stack Developer > "Using a third party like Zapier makes for one more point of failure." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7122201) RS Radha S. Legal Assistant > "It’s a reliable and beginner‑friendly email marketing platform that makes it easy to create, manage, and send professional‑looking campaigns." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7121771) Vincenzo Bernardino R. Freelance > "I get overwhelmed easily when I work because of constant multitasking, the UX of mailchimp always requires me a lot of back and forth" [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6825457) Amber M. Owner > "MailChimp is easy to use, has resources available to make e-mails well-designed and effective (like ideal time scheduling, templates, etc.), and is affordable for my team." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7088946) VR Verified Reviewer IT Director > "Sometimes emails that are created do not look the same in Outlook desktop and it is difficult to troubleshoot on why that it." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6887037) Gwen S. Founder- CEO > "I like that you can do so much customization of your emails and messages, and the interface is very nice as well" [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7108365) MG Matt G. Account Executive > "The cost of it continues to rise for the different plans and will charge for inactive contacts in the system as well" [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7018037) GC George C. Owner > "I'm a small business owner with specific customers nationwide and it allows me to create professional emails to stay in touch." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6841622) AP Ansuya P. Director > "Unfortunately the free package no longer facilitates classic automations, reducing the meaningful use of this package." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6868227) EJ Emily J. Client Services Manager > "The interface is extremely user-friendly and I can create beautiful newsletters to our guests without any technical design knowledge." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7087486) ST Susan T. President and Trainer > "Mailchimp has a more difficult interface with their video library being a bit unprofessional as questions arise." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6856736) VR Verified Reviewer Sales Enablement > "Very clean interface and very customizable in features and effective in terms of email marketing and contact management." [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7088529) Anske D. CEO > "Advanced segmentation isn’t as sharp as more specialized tools" [See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7123023) [View Reviews](https://www.capterra.com/p/110228/MailChimp/reviews/) VR Verified Reviewer Graphic designer > "The multilingual option was particularly useful for my master's thesis survey, as it allowed me to collect responses across..." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7137978) Andrew M. Student > "Can't export pdfs or csv files of the results of the data and only have limited options for the default graphs that it shows..." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7141769) BR Brooke R. Director > "SurveyHero allows users to adjust colors, themes, and layouts so surveys can match branding or look more visually appealing." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7110432) Divyam B. Student > "Some of the advanced data export options (like exporting directly to SPSS or Excel with advanced filters) are locked behind..." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7052075) Michele C. MPhil Student > "Very user-friendly, the multi-language function is very handy, and the customisation of the questionnaires allows you to..." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7145551) RD Rhonda D. Staff Technician MFG Engineering > "The graphs generated for my data had odd labels for x and y axis with no way to change them." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7096384) VR Verified Reviewer Student > "The conditional logic features are particularly powerful, allowing for highly personalized and dynamic question paths that..." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7020128) VR Verified Reviewer Student > "The primary drawback is the pricing structure, which can feel steep compared to some key competitors, especially for smaller..." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7020128) AQ Alissa Q. \- > "The app has helped me efficiently design surveys for academic research and collect responses seamlessly." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7081197) NG Nicole G. Trainee > "It wasn't easy to find the settings on how the data will be collected in terms of - is it anonymos or not and I wanted to be..." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7030728) SB Sercan B. ka > "The ability to upload images directly into questions is extremely useful, especially for academic projects where..." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7058308) AV Aku V. Associate professor > "Implementation of survey-level randomization (for example, for experimental studies) is a bit clunky." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6871234) AQ Alissa Q. \- > "The interface is clean, intuitive, and allows me to create professional surveys quickly." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7081197) CS Chloe S. Student Radiographer > "SurveyHero has limited customization options for free users, which can restrict design flexibility." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6590442) NL Noah L. Student > "The report summary makes is very easy for me to present valid data and materials to my classmates and teachers on my new..." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7129276) NC Nicholas C. Assistant Coach > "The only thing that I didn't like was that it was not super clear to me what level of subscription I was signing up for when..." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6511902) Divyam B. Student > "It’s perfect for simple surveys, though you might hit a ceiling if you need highly complex logic or custom branding." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7052075) JM James M. Head of Talent and Development > "Expiration of surveys on basic plan, unable to get previous results, etc" [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6671829) VR Verified Reviewer Masters Computer Science > "The free student access is precious for academic research purposes, and the platform's reliability in handling detailed..." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6587899) AM Alex M. Manufacturing Engineer > "There is no way to export the data with the basic version." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6445965) AC Arbi C. Student > "It provides a seamless experience for creating, customizing, and distributing surveys, which is essential for my research..." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6587763) NR Nicole R. Admin Service Manager > "You can't review responses with the basic account after 30 days." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6549348) SB Sercan B. ka > "The fact that it is free for students is also a huge advantage, since it supports research and education without extra costs." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7058308) FD Frederico D. Master's Student > "Freemium is too limited (10 questions amount to nothing, honestly)" [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6566835) VR Verified Reviewer RA > "Building, translating, and distributing surveys felt smooth, and the platform offered everything I needed without..." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7055129) IP Isaac P. Student > "Need to pay for it in some use cases which can be inconvenient." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6565225) TP Tara P. CTAE Director > "I was able to use the free version to accommodate my needs for a regional meeting survey." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7093957) MM Michelle M. office tech > "the only thing i do not like about it is the free trial that it limits you on a lot of things" [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6367095) NH Niklas H. digital konceptdeveloper > "you have a lot of options for survey implementations that can make the survey really good." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7054358) SG Sierra G. Student > "so I do not have anything that I like least about the service." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7089896) JO Jefney O. Researcher > "I like how I can customize what kind of surveys I ask and it allows me to gather data in different methods" [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6529224) KH Kayla H. Student > "sometimes in survey hero it lags out on survey hero." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6539801) VR Verified Reviewer Graphic designer > "I filled in the entire survey and used the translation feature, which worked smoothly." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7137978) RG Raquel G. Student > "So I needed to upgrade it which as a student can be a bit costly, especially because there is no option to pay monthly and I..." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6266268) VR Verified Reviewer RA > "Clear layout, easy multilingual setup, and smooth response collection made the tool stand out." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7055129) MW Maxime W. PhD Candidate, entrepreneur > "The website and the app isn't translated." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6661188) Michele C. MPhil Student > "Customer service is also quick and efficient, the added a language that I requested in just a few days" [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7145551) HM Hannah M. Student > "The price for the subscription is a little high in my opinion." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6351955) AV Aku V. Associate professor > "It provides a straightforward but powerful enough platform for conducting online surveys for research purposes." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6871234) MW Mary W. Student > "did not recognize student account directly" [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6765318) ER Emily R. Marketing Communications Specialist > "I can pause the survey in the middle of taking it and I really like that about it." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7141351) JO Jefney O. Researcher > "I don't know how long a survey can last." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6529224) CO Chibuzo O. Student > "This feature is invaluable for my PhD dissertation in which I have to collect survey data from respondents in two countries" [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6634528) ZT Zoe T. Student > "good, although exporting is annoying because you have to pay" [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6577589) KK Kenza K. Epidemiology Research student > "I especially appreciate the wide range of question types and the flexibility in customizing surveys to suit different needs." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6522290) AA Ashton A. Student > "Cost money which is a pain in the butt for real" [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6531796) VR Verified Reviewer Student > "This allows me to focus on crafting the right questions rather than fighting with the software." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7020128) KK Kristi K. Deputy Principal > "I am now unable to collect data on closed surveys without paying $35 a month." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6276981) SR Samantha R. Student > "There are a lot of different options for question/ answer development and endless ways to make this survey custom to what..." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6544355) YZ Yujing Z. Ph.D.Graduate Student > "Especially once the survey has been sent but it takes a while to get responses, yet we continued being charged." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6172576) YL Yizi L. Tutor > "Very clear and structural, good interface design and easy to use, professional, no need to provide detailed register..." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7080649) MP Molly P. Student > "I just applied and I have not used it yet." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6646066) AT Asil T. Student > "User friendly and easy to use and I can create surveys with my student account for absolutely free which is very important..." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7039615) MB Mika B. Project Manager > "Also there are not much admin features and managing the whole platform is very difficult." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___3480993) RU Rachelle U. Student > "I do like that it has a free version for students." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7068116) MS Mohammed S. Field Manager > "Their pricing model is not the greatest." [See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___2967278) [View Reviews](https://www.capterra.com/p/191055/SurveyHero/reviews/) ## User interface [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) 4.48 (17,603) [SurveyHero](https://www.capterra.com/p/191055/SurveyHero/) 4.68 (217) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important Mailchimp Top features 32/45 - Access Controls/Permissions - Activity Dashboard - AI Copilot - Alerts/Notifications - Anonymous Feedback - API - Customer Segmentation - Customizable Branding - Customizable Questions - Customizable Templates - Data Analysis Tools - Data Cleansing - Data Import/Export - Data Security - Drag & Drop - Dynamic Content - Email Marketing - Email Reminders - Feedback Management - Gamification - Generative AI - Mobile Survey - Multi-Channel Distribution - Multi-Language - Multiple Question Types - NPS Survey Structure - Offline Response Collection - Pulse Surveys - Question Branching - Question Library - Question Piping - Randomization - Real-Time Data - Reporting/Analytics - Response Quotas - Response Validation - Sentiment Analysis - Site Intercept Survey - Skip Logic - Support Audio/Images/Video - Survey Builder - Template Management - Third-Party Integrations - URL Customization - Visual Analytics [See all features](https://www.capterra.com/p/110228/MailChimp/#features) SurveyHero 13/45 - Access Controls/Permissions - Activity Dashboard - AI Copilot - Alerts/Notifications - Anonymous Feedback - API - Customer Segmentation - Customizable Branding - Customizable Questions - Customizable Templates - Data Analysis Tools - Data Cleansing - Data Import/Export - Data Security - Drag & Drop - Dynamic Content - Email Marketing - Email Reminders - Feedback Management - Gamification - Generative AI - Mobile Survey - Multi-Channel Distribution - Multi-Language - Multiple Question Types - NPS Survey Structure - Offline Response Collection - Pulse Surveys - Question Branching - Question Library - Question Piping - Randomization - Real-Time Data - Reporting/Analytics - Response Quotas - Response Validation - Sentiment Analysis - Site Intercept Survey - Skip Logic - Support Audio/Images/Video - Survey Builder - Template Management - Third-Party Integrations - URL Customization - Visual Analytics [See all features](https://www.capterra.com/p/191055/SurveyHero/#features) ### Recognition Mailchimp is recognized as a top-rated tool in 4 Capterra Shortlist reports SurveyHero is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support Mailchimp Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos SurveyHero Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Mailchimp - By Intuit - Located in United States - Founded in 1983 SurveyHero - By SurveyHero - Located in Switzerland - Founded in 2016 ## Popular Comparisons [Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[4.48 (17,603)](https://www.capterra.com/p/110228/MailChimp/reviews/) vs [Brevo](https://www.capterra.com/p/132996/brevo/)[4.62 (3,445)](https://www.capterra.com/p/132996/brevo/reviews/) $13/month Price $9/month 4.4 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/110228-132996/MailChimp-vs-brevo) [SurveyHero](https://www.capterra.com/p/191055/SurveyHero/)[4.68 (217)](https://www.capterra.com/p/191055/SurveyHero/reviews/) vs [UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/)[4.63 (1,627)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/) $35/month Price $35/month 4.6 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/191055-201674/SurveyHero-vs-Enquetes-Maken) [Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[4.48 (17,603)](https://www.capterra.com/p/110228/MailChimp/reviews/) vs [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[4.56 (2,561)](https://www.capterra.com/p/79367/ActiveCampaign/reviews/) $13/month Price $15/month 4.4 Features 4.5 4.4 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/79367-110228/ActiveCampaign-vs-MailChimp) [SurveyHero](https://www.capterra.com/p/191055/SurveyHero/)[4.68 (217)](https://www.capterra.com/p/191055/SurveyHero/reviews/) vs [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[4.68 (11,432)](https://www.capterra.com/p/176571/Google-Forms/reviews/) $35/month Price $0 4.6 Features 4.4 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/176571-191055/Google-Forms-vs-SurveyHero) [Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[4.48 (17,603)](https://www.capterra.com/p/110228/MailChimp/reviews/) vs [MailerLite](https://www.capterra.com/p/136603/MailerLite/)[4.71 (2,259)](https://www.capterra.com/p/136603/MailerLite/reviews/) $13/month Price $10/month 4.4 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/110228-136603/MailChimp-vs-MailerLite) [SurveyHero](https://www.capterra.com/p/191055/SurveyHero/)[4.68 (217)](https://www.capterra.com/p/191055/SurveyHero/reviews/) vs [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,455)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) $35/month Price $30/month 4.6 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/191055-253516/SurveyHero-vs-SurveyMonkey) [Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[4.48 (17,603)](https://www.capterra.com/p/110228/MailChimp/reviews/) vs [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[4.34 (2,923)](https://www.capterra.com/p/31898/Constant-Contact/reviews/) $13/month Price $12/month 4.4 Features 4.2 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/31898-110228/Constant-Contact-vs-MailChimp) [SurveyHero](https://www.capterra.com/p/191055/SurveyHero/)[4.68 (217)](https://www.capterra.com/p/191055/SurveyHero/reviews/) vs [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,885)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) $35/month Price $39/month 4.6 Features 4.6 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/158456-191055/JotForm-4-0-vs-SurveyHero) [Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[4.48 (17,603)](https://www.capterra.com/p/110228/MailChimp/reviews/) vs [Systeme.io](https://www.capterra.com/p/198994/Systeme/)[4.83 (2,127)](https://www.capterra.com/p/198994/Systeme/reviews/) $13/month Price $17/month 4.4 Features 4.7 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/110228-198994/MailChimp-vs-Systeme) [SurveyHero](https://www.capterra.com/p/191055/SurveyHero/)[4.68 (217)](https://www.capterra.com/p/191055/SurveyHero/reviews/) vs [QuestionPro](https://www.capterra.com/p/135455/QuestionPro/)[4.75 (529)](https://www.capterra.com/p/135455/QuestionPro/reviews/) $35/month Price $83/month 4.6 Features 4.7 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135455-191055/QuestionPro-vs-SurveyHero) [Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[4.48 (17,603)](https://www.capterra.com/p/110228/MailChimp/reviews/) vs [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[4.51 (6,230)](https://www.capterra.com/p/171840/HubSpot-Marketing/reviews/) $13/month Price $15/month 4.4 Features 4.4 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/110228-171840/MailChimp-vs-HubSpot-Marketing) [SurveyHero](https://www.capterra.com/p/191055/SurveyHero/)[4.68 (217)](https://www.capterra.com/p/191055/SurveyHero/reviews/) vs [Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/)[4.56 (324)](https://www.capterra.com/p/246649/Microsoft-Forms/reviews/) $35/month Price Contact vendor for pricing 4.6 Features 4.3 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/191055-246649/SurveyHero-vs-Microsoft-Forms)