# Compare Mailchimp vs SurveyHero 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Mailchimp and SurveyHero based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/110228-191055/MailChimp-vs-SurveyHero

---

# Mailchimp vs SurveyHero Features and Cost Comparison

Last updated March 26th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

MailchimpSurveyHero2/4 selected

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[4.5 (17,565)](https://www.capterra.com/p/110228/MailChimp/reviews/)

[SurveyHero](https://www.capterra.com/p/191055/SurveyHero/)[4.7 (206)](https://www.capterra.com/p/191055/SurveyHero/reviews/)

[## Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[4.5 (17,565)](https://www.capterra.com/p/110228/MailChimp/reviews/)

Starting Price

$13.00/month

Value-for-Money

4.4

Functionality

4.4

Ease of Use

4.4

Customer Service

4.2

Reviews Sentiment

Based on [17,565 reviews](#user-reviews)

Positive

16,081

Neutral

1,209

Negative

275

[## SurveyHero](https://www.capterra.com/p/191055/SurveyHero/)[4.7 (206)](https://www.capterra.com/p/191055/SurveyHero/reviews/)

Starting Price

$35.00/month

Value-for-Money

4.3

Functionality

4.6

Ease of Use

4.8

Customer Service

4.5

Reviews Sentiment

BL

Based on [206 reviews](#user-reviews)

Positive

204

Neutral

2

Negative

0

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## Summary

* * *

Key features rated by users

Features selected based on 8,721 reviews from survey software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Feature ratings

Multiple Question Types

NA

Customizable Questions

NA

Survey Builder

4.5

Data Security

NA

Anonymous Feedback

NA

\--%Fit

Missing features

Feature ratings

Multiple Question Types

NA

Customizable Questions

NA

Survey Builder

4.6

Data Security

NA

Anonymous Feedback

NA

User satisfaction

User satisfaction

4.5

User reviews[17,565](https://www.capterra.com/p/110228/MailChimp/reviews/)

Ease of use

4.4

Functionality

4.4

Value for money

4.4

Customer support

4.2

User satisfaction

4.7

User reviews[206](https://www.capterra.com/p/191055/SurveyHero/reviews/)

Ease of use

4.8

Functionality

4.6

Value for money

4.3

Customer support

4.5

Price starts from

Price starts from

$13Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

$35Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Mailchimp streamlines business operations by connecting over 11M companies worldwide with customers, allowing sales, creating and launching effective marketing campaigns in a single platform.

Best for

HR, Students, Marketing, Event Managers, Social Influencers or any other professional who requires quick and easy feedback from their customers, employees or user base.

## User reviews

Pros & cons

AH

Amir H.

E-Commerce Manager

> "The convenience in the area of the drag-and-drop user interface is impressive that our marketing and sales team can create beautiful promotional products emails with ease and in a short..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7106742)

AH

Amir H.

E-Commerce Manager

> "The high-intensity pricing structures are not so good in terms of value when our customer base is increasing and customer service is virtually useless when you fall into their rigid..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7106742)

Imanol Alfonso P.

CTO

> "It makes designing emails and automations quick and easy, has robust analytics and segmentation tools, and integrates smoothly with other platforms."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7034428)

Patrick S.

Corporate Finance

> "There are WP integration security issues that have come up by my hosting provider. While I keep all my software up-to-date, I have to keep scanning/repair software running in the..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7105481)

BY

Brian Y.

Visa Consulting Specialist

> "Mailchimp has assisted me in sending organized updates and information emails and my communication with visa clients has become more balanced and professional."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7069016)

JS

Jake S.

Founder and CEO

> "I also found it a little opaque - sometimes I would import new subscribers, having archived enough to be under the 10k threshold, but then face top up charges for reasons I never fully..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7044018)

ZR

Zane R.

Office Coordinator

> "The drag-and-drop builder makes it easy to create professional-looking campaigns quickly and makes it very efficient to create newsletters and event promotions."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7095215)

BR

Beckie R.

Owner

> "Additionally, even though you might have a perfectly scrubbed mailing list that you obtained over years personally via a dedicated website, after completing hours and perhaps days of..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6763114)

Kazi A.

Social Media Executive

> "It was the perfect tool to help me launch my small business marketing campaigns, and it integrates seamlessly with my website."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7104781)

Suresh K.

Senior Business Executive

> "It gets a bit pricey as the number of contacts in your account increases and you are restricted in getting some good features as you are required to upgrade to a higher plan."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7053342)

FG

Fabrizio G.

Design Lead

> "Functional lead capture solution and creating effective marketing data report and also content nanagement, Mailchimp is excellent."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7044127)

JC

James C.

Customer Success Manager

> "Some of newsletter/email templates are too rigid in their design, and if I want to create something truly unique, I have to resort to custom/blank creation forms in order to achieve the..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6762810)

TF

Terrance F.

Business and Financial Officer

> "I love the comprehensive ability to design and distribute newsletters and emails to our subscribers while also managing and maintaining our subscriber database all in the Mailchimp..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6850967)

MP

Marissa P.

executive director

> "It's challenging as a small org to be able to afford the paid subscription when and can't send newsletters to everyone that gives you their email."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7044795)

MD

Melissa D.

Patient Coordinator

> "The drag and drop feature allows me to drag and drop my own custom videos and images, and it has a clean interface."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6822446)

VR

Verified Reviewer

IT Specialist and Systems Administrator

> "The issues usually come from scaling, integrations, and access control needs that go beyond simple campaign work."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7056336)

SC

Stacy C.

Development Director

> "For small nonprofits, Mailchimp works well because it is designed for simple email newsletters, announcements, and community updates rather than ecommerce marketing."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7109504)

KK

Kevin K.

Marketing Manager

> "For organizations that operate with multiple agents or brands, Mailchimp lacks the flexibility and depth required."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7045212)

JS

Jake S.

Founder and CEO

> "Also, great that you could tag audience members, and also arrange them into segments - this double system gave good flexibility for recording data."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7044018)

Samuel A.

Digital marketing manager

> "While importing files, you have it follow a format of names and email, it does not allow for a flexible contact type of email only and it's become costly when you have a larger email..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6653707)

KT

Katie T.

Marketing and Development Assistant

> "The customization features cut down on the amount of time we had to spend designing each email and the analytics available were key in growing our company."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6766368)

Artur C.

CEO

> "The main drawbacks of Mailchimp include its high cost for larger lists, complexity of advanced features, limited customer support, restricted template customization, less detailed..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6307425)

RB

Regina B.

Owner

> "What I like most about Mailchimp is how beginner-friendly the platform is, especially for small businesses and entrepreneurs who need professional email marketing tools without a steep..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7084901)

VR

Verified Reviewer

Digital Marketer

> "Segmenting emails by audience is a bit difficult in the platform and had a steep learning curve."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7090146)

AA

Amanda A.

Operations Manager

> "It offers value for small teams or organizations that need an all-in-one marketing platform that isn't too expensive for the features it provides."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7114133)

TR

Tanya R.

Creative Director

> "The free plan doesn't offer automations which is annoying if you're trying to set up delivery of a free ebook or other incentive. Once you move on to the paid plan, segmenting the..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6632076)

PG

Patricia G.

Customer Service Lead

> "It helps us to keep a professional image without having to hire a dedicated designer, though the part of contact management needs constant cleanup."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7076467)

HB

Holly B.

Professional recruiter

> "If you use a free email account then it will not deliver the email campaigns properly."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7118249)

SK

Sam K.

Real Estate Salesperson

> "Overall, I think Mailchimp is the best software I have found to create interactive email marketing materials, but I do wish that there were some additional capabilities within the..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7043962)

CC

Chermaine C.

Business owner

> "It was slightly time consuming to manally put my clients emails in mail chimp, because I couldn't automatically export it from another software platform that wasnt recognized."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6803811)

MW

Michelle W.

Executive Director

> "Mailchimp has an easy-to-use interface, automations, and excellent analytics that help our nonprofit send targeted campaigns and manage data effectively."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6864417)

DB

David B.

Lead Pastor

> "The pricing structure was not as competitive as other companies and for someone who needs a simple intuitive design, the tools offered felt a bit overwhelming to navigate."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6810845)

PK

Piyawat K.

Marketing Manager

> "Mailchimp offers an excellent tool in terms of automated and segmented email campaigns, yet the prices get higher as the number of contacts grows."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6845748)

LT

Leah T.

Research Specialist and Program Manager

> "The limited emails (depending on any plan) are a little pricy for more extensive contact lists compared to other email management systems, and they cannot schedule emails on the free..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6234289)

LB

Lindsay B.

Social Media Manager

> "I also used Mailchimp few times as Forms builder, it’s great when intraget to capaign and get more reports than I can without it"

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7097938)

Kelly M.

Social Media Manager and Podcaster

> "There's limited customer support. If you want to move to a new plan the price increases dramatically."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7119744)

MP

Marissa P.

executive director

> "I love using mailchimp and hopefully can afford the paid subscription in 2026 so we can send to all of our listed people through one account"

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7044795)

IN

Inamari N.

Marketing Executive

> "System sometimes feels quite glitchy, especially when setting up HTML messages, and most recently trying to update existing contacts."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6790457)

PN

Poerwestri N.

Travel Manager

> "Mailchimp's interface is basic enough for campaign landing page creation, and interaction with customer data and list segmentation is easy for me."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6869896)

AF

Adam F.

Lead Consultant

> "I am also not sure of the regular efficacy of Mailchimp in getting through spam filters or enticing people to open the emails – except for Mailchimp’s analytics!"

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6850842)

SE

SItav E.

Marketing Associate

> "I LOVE the templates - MailChimp gives you premade templates to make them become your own, they are easily editable and create amazing one of a kind emails."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6797849)

VR

Verified Reviewer

Customer Service Manager

> "This makes it expensive for large audience, so I usually have to purge my audience to reduce number of contacts I maintain."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6878410)

EAJ

Esami Allan J.

Web Developer

> "Mailchimp most important functionality is its automation feature,which saves time and ensure audience get the right message at the right time."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6860165)

HM

HELENA M.

RMT

> "I had a few issues initially with archived clients being added back to the list, but I think it was an issue with the app integration."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6793313)

RA

Rahman A.

Marketing Specialist

> "It’s been very useful in allowing us to stay in regular contact with our client base, to show case new products and keep engagement levels at a high which is really important when..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6793857)

Mandie K.

Marketing Director

> "The price has gone up over the years, making it a little less affordable for small businesses."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7107751)

Gabriel K.

Senior Marketing and Communications Specialist

> "It makes managing contact lists, designing emails, and tracking performance really straightforward."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7039146)

IS

Isaac S.

Communications Director

> "Even as an organization that is sending out emails to less than 2,000 people."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7020296)

Emmanuel K.

Sr. Business Administrator

> "It's a great tool to use for emails where many things can be customized and a good way to keep track and have great functional capabilities."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7118272)

VR

Verified Reviewer

Owner

> "Additionally, designing emails on a mobile device or tablet can be a bit cumbersome, and I've occasionally encountered glitches when sending longer emails on desktop."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6460260)

WV

Will V.

Conference Coordinator

> "Mailchimp offers a great way to market our conferences, from registration dates to sponsorship opportunities."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7081708)

ClJ

Céline J.

Social Media Manager

> "I find that Mailchimp isn't evolving enough; most of its features have remained unchanged and unimproved."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7120485)

FO

Feraud O.

Owner

> "The cost and free trail period are great. If you have a startup or are new to email marketing you can use Mailchimp to build a small audience list with for free and see how email..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6859783)

Vincenzo Bernardino R.

Freelance

> "I get overwhelmed easily when I work because of constant multitasking, the UX of mailchimp always requires me a lot of back and forth"

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6825457)

VR

Verified Reviewer

Reporting and Communications Officer

> "You can embed the sign-up box into WordPress or SharePoint sites really easily by grabbing the code."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7047138)

VR

Verified Reviewer

IT Director

> "Sometimes emails that are created do not look the same in Outlook desktop and it is difficult to troubleshoot on why that it."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6887037)

Amber M.

Owner

> "MailChimp is easy to use, has resources available to make e-mails well-designed and effective (like ideal time scheduling, templates, etc.), and is affordable for my team."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7088946)

MG

Matt G.

Account Executive

> "The cost of it continues to rise for the different plans and will charge for inactive contacts in the system as well"

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7018037)

Gwen S.

Founder- CEO

> "I like that you can do so much customization of your emails and messages, and the interface is very nice as well"

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7108365)

AP

Ansuya P.

Director

> "Unfortunately the free package no longer facilitates classic automations, reducing the meaningful use of this package."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6868227)

GC

George C.

Owner

> "I'm a small business owner with specific customers nationwide and it allows me to create professional emails to stay in touch."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6841622)

ST

Susan T.

President and Trainer

> "Mailchimp has a more difficult interface with their video library being a bit unprofessional as questions arise."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6856736)

EJ

Emily J.

Client Services Manager

> "The interface is extremely user-friendly and I can create beautiful newsletters to our guests without any technical design knowledge."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7087486)

CR

Cat R.

Managing Director

> "The user interface is not the most intuitive and leads to miscommunications at times between team members"

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6806609)

VR

Verified Reviewer

Sales Enablement

> "Very clean interface and very customizable in features and effective in terms of email marketing and contact management."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7088529)

VR

Verified Reviewer

Head Teacher

> "I wish I could try other email campaign handlers, simply because I'm having a bad time with this one, but I am not the one the makes the decision on that one."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7080883)

VR

Verified Reviewer

IT Specialist and Systems Administrator

> "For an SMB that needs a dependable email tool without heavy technical lift, it provides a solid foundation."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7056336)

GM

Gracia M.

Student

> "It can also be a little overwhelming at first when you see all the options, especially if you’re brand new to email marketing."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6777177)

VR

Verified Reviewer

Owner

> "I especially appreciate the ability to create automated drip campaigns, design beautiful emails, and capture leads with custom forms."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6460260)

BR

Becky R.

Musician

> "The lowest price was too much money and value for what I needed, but I couldn't use the free."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7045866)

PO

Pamela O.

Digital Communication Specialist

> "By liking a link to our Facebook page, the platform's intuitive to navigate, and it's very powerful, with automation features helping to develop focused and personalized campaigns for..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6594458)

IL

Ilaria L.

Assistant Reservation Manager

> "The reporting section is the platform is not as easy as the general settings."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7083585)

SC

Sean C.

Marketer

> "There are plenty of features to manage email campaigns, more than enough for a small business, and at a reasonable price."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7046149)

ABDUR R.

Transaction Analyst

> "One of the drawback of mailchimp is it's pricing structure, especially as your subscriber list grows."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6655472)

KS

Kaylee S.

Consultant and Founder

> "It's easy to use to import in your own files or to build on their templates. If you are on a fixed budget, there are many free options that can have a great look for your company and..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7043974)

TC

Terry C.

President of both entities

> "I do not send emails to my people every month and don't really like to pay for a service that I don't consistently use."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6851380)

JN

Jeric N.

Marketing Agent

> "I like the most about this software is that as a marketing agent I can create email marketing for our possible clients, The templates is very nice perfect for creating a marketing ads."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6336429)

AW

April W.

Administration

> "The cost is ridiculous because so many others offer same thing free not just a trial but I did like having account and helped but If not careful you'll be charged for emailing same..."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6636862)

JM

Jessica M.

Customer Service

> "With their extensive features, data-driven insights, and ability to measure campaigns' impact, email marketing has become an integral part of my business thanks to the platform."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___6637926)

KK

Kevin K.

Marketing Manager

> "Working as a marketing manager in a travel organization, I quickly ran into limitations."

[See full review](https://www.capterra.com/p/110228/MailChimp/#Capterra___7045212)

[View Reviews](https://www.capterra.com/p/110228/MailChimp/reviews/)

VR

Verified Reviewer

Student

> "The conditional logic features are particularly powerful, allowing for highly personalized and dynamic question paths..."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7020128)

Divyam B.

Student

> "Some of the advanced data export options (like exporting directly to SPSS or Excel with advanced filters) are locked..."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7052075)

BR

Brooke R.

Director

> "SurveyHero allows users to adjust colors, themes, and layouts so surveys can match branding or look more visually..."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7110432)

VR

Verified Reviewer

Student

> "The primary drawback is the pricing structure, which can feel steep compared to some key competitors, especially for..."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7020128)

AQ

Alissa Q.

\-

> "The app has helped me efficiently design surveys for academic research and collect responses seamlessly."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7081197)

RD

Rhonda D.

Staff Technician MFG Engineering

> "The graphs generated for my data had odd labels for x and y axis with no way to change them."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7096384)

SB

Sercan B.

ka

> "The ability to upload images directly into questions is extremely useful, especially for academic projects where..."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7058308)

NG

Nicole G.

Trainee

> "It wasn't easy to find the settings on how the data will be collected in terms of - is it anonymos or not and I wanted to..."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7030728)

AQ

Alissa Q.

\-

> "The interface is clean, intuitive, and allows me to create professional surveys quickly."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7081197)

AV

Aku V.

Associate professor

> "Implementation of survey-level randomization (for example, for experimental studies) is a bit clunky."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6871234)

Divyam B.

Student

> "It’s perfect for simple surveys, though you might hit a ceiling if you need highly complex logic or custom branding."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7052075)

CS

Chloe S.

Student Radiographer

> "SurveyHero has limited customization options for free users, which can restrict design flexibility."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6590442)

VR

Verified Reviewer

Masters Computer Science

> "The free student access is precious for academic research purposes, and the platform's reliability in handling detailed..."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6587899)

RG

Raquel G.

Student

> "So I needed to upgrade it which as a student can be a bit costly, especially because there is no option to pay monthly..."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6266268)

AC

Arbi C.

Student

> "It provides a seamless experience for creating, customizing, and distributing surveys, which is essential for my research..."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6587763)

NC

Nicholas C.

Assistant Coach

> "The only thing that I didn't like was that it was not super clear to me what level of subscription I was signing up for..."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6511902)

SB

Sercan B.

ka

> "The fact that it is free for students is also a huge advantage, since it supports research and education without extra..."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7058308)

KK

Kristi K.

Deputy Principal

> "I am now unable to collect data on closed surveys without paying $35 a month."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6276981)

VR

Verified Reviewer

RA

> "Building, translating, and distributing surveys felt smooth, and the platform offered everything I needed without..."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7055129)

JM

James M.

Head of Talent and Development

> "Expiration of surveys on basic plan, unable to get previous results, etc"

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6671829)

VR

Verified Reviewer

Student

> "This allows me to focus on crafting the right questions rather than fighting with the software."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7020128)

AM

Alex M.

Manufacturing Engineer

> "There is no way to export the data with the basic version."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6445965)

TP

Tara P.

CTAE Director

> "I was able to use the free version to accommodate my needs for a regional meeting survey."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7093957)

NR

Nicole R.

Admin Service Manager

> "You can't review responses with the basic account after 30 days."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6549348)

NH

Niklas H.

digital konceptdeveloper

> "you have a lot of options for survey implementations that can make the survey really good."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7054358)

FD

Frederico D.

Master's Student

> "Freemium is too limited (10 questions amount to nothing, honestly)"

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6566835)

AT

Asil T.

Student

> "User friendly and easy to use and I can create surveys with my student account for absolutely free which is very..."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7039615)

MW

Mary W.

Student

> "did not recognize student account directly"

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6765318)

JO

Jefney O.

Researcher

> "I like how I can customize what kind of surveys I ask and it allows me to gather data in different methods"

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6529224)

IP

Isaac P.

Student

> "Need to pay for it in some use cases which can be inconvenient."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6565225)

VR

Verified Reviewer

RA

> "Clear layout, easy multilingual setup, and smooth response collection made the tool stand out."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7055129)

MM

Michelle M.

office tech

> "the only thing i do not like about it is the free trial that it limits you on a lot of things"

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6367095)

AV

Aku V.

Associate professor

> "It provides a straightforward but powerful enough platform for conducting online surveys for research purposes."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6871234)

SG

Sierra G.

Student

> "so I do not have anything that I like least about the service."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7089896)

CO

Chibuzo O.

Student

> "This feature is invaluable for my PhD dissertation in which I have to collect survey data from respondents in two..."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6634528)

KH

Kayla H.

Student

> "sometimes in survey hero it lags out on survey hero."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6539801)

KK

Kenza K.

Epidemiology Research student

> "I especially appreciate the wide range of question types and the flexibility in customizing surveys to suit different..."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6522290)

MW

Maxime W.

PhD Candidate, entrepreneur

> "The website and the app isn't translated."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6661188)

SR

Samantha R.

Student

> "There are a lot of different options for question/ answer development and endless ways to make this survey custom to what..."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6544355)

HM

Hannah M.

Student

> "The price for the subscription is a little high in my opinion."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6351955)

LG

Lucus G.

Student

> "The ease-of-access and the ability to create surveys that meet the needs of the research that I am completing."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6813106)

JO

Jefney O.

Researcher

> "I don't know how long a survey can last."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6529224)

YL

Yizi L.

Tutor

> "Very clear and structural, good interface design and easy to use, professional, no need to provide detailed register..."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7080649)

ZT

Zoe T.

Student

> "good, although exporting is annoying because you have to pay"

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6577589)

RU

Rachelle U.

Student

> "I do like that it has a free version for students."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7068116)

AA

Ashton A.

Student

> "Cost money which is a pain in the butt for real"

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6531796)

LR

Lea R.

PhD Student

> "I just started using it but I like that they offer a free student plan."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7056843)

YZ

Yujing Z.

Ph.D.Graduate Student

> "Especially once the survey has been sent but it takes a while to get responses, yet we continued being charged."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6172576)

JC

Jennifer C.

Makeup Artist

> "It simplifies the process for both creators and respondents, making it ideal for quick feedback or detailed research."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6607410)

MP

Molly P.

Student

> "I just applied and I have not used it yet."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6646066)

SG

Sierra G.

Student

> "Sign up was quick and I was able to create a survey with ease."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7089896)

MB

Mika B.

Project Manager

> "Also there are not much admin features and managing the whole platform is very difficult."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___3480993)

KK

Kenza K.

Epidemiology Research student

> "What I liked most about SurveyHero is its user-friendly interface, which makes creating and distributing surveys..."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6522290)

MS

Mohammed S.

Field Manager

> "Their pricing model is not the greatest."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___2967278)

[View Reviews](https://www.capterra.com/p/191055/SurveyHero/reviews/)

## User interface

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

4.48 (17,565)

[SurveyHero](https://www.capterra.com/p/191055/SurveyHero/)

4.68 (206)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

Mailchimp

Top features

32/45

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   Anonymous Feedback
-   API
-   Customer Segmentation
-   Customizable Branding
-   Customizable Questions
-   Customizable Templates
-   Data Analysis Tools
-   Data Cleansing
-   Data Import/Export
-   Data Security
-   Drag & Drop
-   Dynamic Content
-   Email Marketing
-   Email Reminders
-   Feedback Management
-   Gamification
-   Generative AI
-   Mobile Survey
-   Multi-Channel Distribution
-   Multi-Language
-   Multiple Question Types
-   NPS Survey Structure
-   Offline Response Collection
-   Pulse Surveys
-   Question Branching
-   Question Library
-   Question Piping
-   Randomization
-   Real-Time Data
-   Reporting/Analytics
-   Response Quotas
-   Response Validation
-   Sentiment Analysis
-   Site Intercept Survey
-   Skip Logic
-   Support Audio/Images/Video
-   Survey Builder
-   Template Management
-   Third-Party Integrations
-   URL Customization
-   Visual Analytics

[See all features](https://www.capterra.com/p/110228/MailChimp/#features)

SurveyHero

13/45

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   Anonymous Feedback
-   API
-   Customer Segmentation
-   Customizable Branding
-   Customizable Questions
-   Customizable Templates
-   Data Analysis Tools
-   Data Cleansing
-   Data Import/Export
-   Data Security
-   Drag & Drop
-   Dynamic Content
-   Email Marketing
-   Email Reminders
-   Feedback Management
-   Gamification
-   Generative AI
-   Mobile Survey
-   Multi-Channel Distribution
-   Multi-Language
-   Multiple Question Types
-   NPS Survey Structure
-   Offline Response Collection
-   Pulse Surveys
-   Question Branching
-   Question Library
-   Question Piping
-   Randomization
-   Real-Time Data
-   Reporting/Analytics
-   Response Quotas
-   Response Validation
-   Sentiment Analysis
-   Site Intercept Survey
-   Skip Logic
-   Support Audio/Images/Video
-   Survey Builder
-   Template Management
-   Third-Party Integrations
-   URL Customization
-   Visual Analytics

[See all features](https://www.capterra.com/p/191055/SurveyHero/#features)

### Recognition

No recognitions have been awarded to Mailchimp

No recognitions have been awarded to SurveyHero

### Deployment & support

Mailchimp

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

SurveyHero

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Mailchimp

-   By Intuit
-   Located in United States
-   Founded in 1983

SurveyHero

-   By SurveyHero
-   Located in Switzerland
-   Founded in 2016

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