--- title: "SurveyHero Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SurveyHero Software - reviews, pricing plans, popular comparisons to other Survey products and more." source_url: "https://www.capterra.com/p/191055/SurveyHero/" page_type: "product" language: "en" --- # SurveyHero Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SurveyHero ## What is SurveyHero? SurveyHero is an online survey tool that makes it so easy to create beautiful and mobile optimized online surveys. ## What is SurveyHero used for? [Survey](https://www.capterra.com/survey-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 230 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 0% Starting price $35 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Survey / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SurveyHero?[Manage this product listing](https://www.g2.com/products/surveyhero/claim_requests/new?auto=true) Rating Breakdown 4.7 +− Features4.6 Value for Money4.2 Ease of Use4.8 Customer Service4.5 Rating Breakdown 4.7 Features4.6 Value for Money4.2 Ease of Use4.8 Customer Service4.5 ## SurveyHero Reviewers Verdict Updated August 2026 AI summary - SurveyHero is a strong fit for organizations, educators, and students needing simple, professional survey creation with minimal setup. - Users most consistently value its intuitive interface, easy navigation, and accessible design that make building surveys straightforward for all experience levels. - It enables quick setup and management of surveys, reducing time spent on training and letting teams focus on collecting responses. - Some key downsides are limited features on the free plan, occasional confusion with account setup or student account access, and restrictions on survey response limits. - SurveyHero suits those prioritizing ease of use over advanced analytics, but buyers needing high-volume or deeply customized surveys may find its free tier restrictive. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SurveyHero 4.7 (230) VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price $35 Flat Rate, Per Month Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (230) Ease Of Use 4.6 (1,781) Value For Money 4.2 (197) Value For Money 4.4 (1,409) Customer Service 4.5 (199) Customer Service 4.3 (1,340) ## SurveyHero alternatives [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/) [4.6 (1,781)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/201674/Enquetes-Maken/) Highest Rated [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) [4.7 (11,577)](https://www.capterra.com/p/176571/Google-Forms/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176571/Google-Forms/) [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) [4.7 (2,926)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158456/JotForm-4-0/) [View all alternatives](https://www.capterra.com/p/191055/SurveyHero/alternatives/) ## FAQs about SurveyHero Overview ### What problems does SurveyHero solve? SurveyHero solves slow, complicated survey setup and messy response collection by making it easy to build multilingual, branded questionnaires, distribute them quickly, and analyze or export results. Researchers, students, HR teams, event organizers, and customer feedback teams benefit most when they need structured data without technical overhead. Answer based on 178 reviews Overview ### Which roles and teams benefit most from SurveyHero? SurveyHero is most used by students, researchers, and academic staff who need to design surveys, collect responses, and analyze feedback for coursework, studies, and institutional projects. Administrators, project managers, and directors benefit from it for stakeholder input, program evaluation, and reporting that supports planning and decision-making. Answer based on 226 reviews Overview ### What company size and industries is SurveyHero built for? SurveyHero is built mainly for small businesses, which make up 81% of reviewers, and is used most in Education Management at 26%. It also serves HR, students, marketing, event managers, and social influencers, with additional use in Higher Education at 10% and Research at 8%, primarily for surveys. Answer based on 226 reviews Features and Usability ### What are the key features of SurveyHero? SurveyHero includes core survey creation features like a drag-and-drop survey builder, multiple question types, customizable templates, and skip logic for conditional paths. Reviewers also highlight differentiators such as multilingual surveys, mobile survey support, branded layout options, and reporting, data analysis, and export tools for response collection. Answer based on 133 reviews Pricing ### How much does it cost and what fees or limitations are included? SurveyHero starts at $35/month for the Professional plan, with Business at 59/month and Enterprise at 255/month. A free version and free trial are available, and reviewers say the free student and nonprofit access adds value, but many note limits on exports, analytics, branding, questions, and some advanced features. Answer based on 88 reviews Getting Started and Support ### What training and onboarding options does SurveyHero offer? SurveyHero provides documentation for teams that need written reference material during setup and ongoing use. Documentation can support self-paced learning, help users check features and steps, and serve as a written guide for getting started with the product. Answer based on 7 reviews Getting Started and Support ### What customer support options does SurveyHero offer? SurveyHero provides Email/Help Desk and chat support. Reviewers describe support as responsive and quick to resolve issues, including export problems and subscription questions. Users also note helpful, flexible assistance, with a few minor issues handled without much delay. Answer based on 3 reviews Features and Usability ### How customizable are surveys in SurveyHero? SurveyHero offers easy survey customization with themes, colors, logos, images, and flexible question setup for branded forms. Small business teams, students, and beginners often find the editor simple to use, but some users want more control over fonts, layouts, branching, and advanced design options without upgrading to higher plans. Answer based on 24 reviews Features and Usability ### What question types does SurveyHero support? SurveyHero supports a wide range of question types and logic tools, making it suitable for research, feedback, and application forms. Students, academic researchers, and business teams often like the mix of multiple choice, text, ratings, scales, skip logic, and branching, though some users want more specialized fields and easier branch testing. Answer based on 24 reviews ## Who uses SurveyHero? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 10,704 Survey reviews Capterra reviewers highlight the following features as the top priorities when choosing survey software: - **Customizable Questions** (**55%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**56%**) - **Survey Builder** (**53%**) SurveyHero includes **Survey Builder**, giving teams a way to create and organize surveys efficiently. However, it does not offer **Customizable Questions** or **Surveys & Feedback**. Instead, it provides other important capabilities that reviewers also value, including **Reporting/Analytics** (**45%**) and **Data Import/Export** (**42%**). These features help businesses review response trends, move survey data between systems, and make better decisions based on collected insights. Survey Builder 4.6 (144) 86.11% of 144 reviewers that rated this feature as important or highly important Create and manage surveys Reporting/Analytics 4.4 (123) 80.49% of 123 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Data Import/Export 4.3 (119) 75.63% of 119 reviewers that rated this feature as important or highly important Import and export data to and from software applications Customizable Templates 4.5 (125) 76.80% of 125 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Data Analysis Tools 4.3 (104) 79.81% of 104 reviewers that rated this feature as important or highly important Analyze survey results via statistical testing or crosstabs directly within the software Question Branching 4.5 (100) 77.00% of 100 reviewers that rated this feature as important or highly important Survey design technique that directs respondents to different questions based on their previous answers SurveyHero 14 features Pre-designed layouts that can be customized to match preferences and requirements Analyze survey results via statistical testing or crosstabs directly within the software Import and export data to and from software applications Create and send email blasts/campaigns Distribute a survey via mobile devices Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay Survey design technique that directs respondents to different questions based on their previous answers View and track pertinent metrics to find patterns and gain insights from data Ensure the answer provided fits set parameters (numerical, positive number, etc.) Skip over or route respondents to different questions based on their previous answers Allow media to be embedded in the question or answer options Create and manage surveys Modifying a website's URL to enhance readability, branding, or campaign alignment Get Advice We can help you find the software with the features you need. Features 4.6 (230) 4.6 Based on 230 reviews ## Pricing Value for money 4.2 (197) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/191055/SurveyHero/pricing/) Professional $35.00 Flat Rate,Per Month It includes: - Unlimited Number of Surveys - Unlimited Questions & Responses and Filter and Export Your Results Business $59.00 Flat Rate,Per Month It includes: - All Advanced Features - Priority Support and Filter and Export Your Results - Unlimited Number of Surveys - Unlimited Questions & Responses Enterprise $255.00 Flat Rate,Per Month It includes: - All Advanced Features - Top Level Support and Filter and Export Your Results - Unlimited Number of Surveys - Unlimited Questions & Responses - White-Label Solution Value for money 4.2 (197) 4.2 Based on 197 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (199) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (199) 4.5 Based on 199 reviews ## User reviews Overall rating 4.7 Based on 230 reviews Filter by rating 5(162) 4(66) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent EH Elias H. Student Education Management ### "Testing for my first survey" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 18, 2026 So far it has been good. I have to manually write every question and answer and it takes a lot of time Pros It’s seems its easy to create and manage surveys. The site looks simple, yet it has many options to create whatever your goal is. Cons I wish I could upload a file with all the questions so it creates the survey automatically. Maybe there is the option, I haven’t found it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Annamarie R. Owner Health, Wellness and Fitness ### "Surveys Made Simple" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 14, 2026 I initially used the survey with an internal team at work and was pleasantly surprised at the ease of use for both building a wide variety of survey questions and reviewing results. Several team members reported on the ease of use from their perspective, so it is a win-win. Pros The survey design is easy to navigate, minimizing my time spent on survey creation while maximizing the survey's use. Cons I did not experience anything negative in the use of the survey. I felt there was little information as a means of guidance in the build, but I quickly noted the prompts, so it was pretty easy! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KS Karen S. Student Environmental Services ### "Positive first time experience." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 11, 2026 Extremely satisfied. All of the steps are really clear with good instructions and lots of options for different styles and requirements. I would highly recommend it. Pros It is extremely user-friendly. This is the first time I have created an online survey, and I need to do one as part of my master's dissertation project, and I was very happy with the result. Cons The limitations to the free product are quite restrictive, and purchasing the product is quite pricey. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CS Carlos Sebastian G. it solutions sa de cv Computer & Network Security ### "SurveyHero Review: Clean Simplicity and Fast Deployment" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 10, 2026 Building and deploying questionnaires in SurveyHero feels like using a streamlined, distraction-free drafting canvas. The platform prioritizes getting a clean survey out the door in minutes rather than overwhelming you with sprawling configuration menus Pros Fast, Clean Builder: The drag-and-drop interface is remarkably clean Responsive Respondent Experience: Surveys look polished on mobile and desktop devices right out of the box Cons Limited Deep Integrations: If you need complex automated workflows (e.g., bi-directional syncing into CRM pipelines or enterprise data lakes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Megan P. Academic Coach Education Management ### "Stumbled upon it and have my new favorite survey tool." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 19, 2026 9/10 Hard to describe overall experience because it was so simple and quick. I had no hiccups or issues creating my survey. Pros Easy to navigate, and clear straight forward instructions. The themes/designs were versatile and fun. Cons Many conveniences only come with the Premium plan. Basic wants such as being able to stop and come back to the survey later. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LK Leticia K. RN Health, Wellness and Fitness ### "Basic plan is great but make sure you transfer results or copy them externally in real time so you're not locked out of reviewign them once it ends!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 30, 2026 Great overall except for result review. It's easy to create, share, and edit. Perfect for work or school until reviewing. It's easy to review but the survey and results close simultaneously and while I don't need to share results, I do want to review them! Pros The ease of creating and sharing the survey! Also being able to edit it vs starting from scratch if you notice any late errors was great! It's perfect for school projects! Cons That once the survey was completed, I wasn't able to see the results any longer because I'm on the basic plan. I'm okay with not being able to share them or easily make them into a PDF or graph as I can do that on my own but I was hoping to be able to reference them a little while longer after the survey closed. Even a couple weeks after the survey closes would be better than them closing simultaneously. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) My last plan was covered by my employer but they no longer cover that service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sheikh S. Student Education Management ### " Easy to Use, But Limited for More Advanced Needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 2, 2026 Pros What I liked most about SurveyHero was how easy it was to build a survey quickly. The interface felt clean and intuitive, and I could create a professional-looking questionnaire without a steep learning curve. I also liked that it was simple to share the survey and start collecting responses right away. Cons What I liked least about SurveyHero was that some of the more useful features seemed to be locked behind paid plans, especially deeper analytics and stronger branding options. I also found the pricing a bit limiting for a thesis project, because the free plan can feel good at the start but less flexible once you want more control over exports or reporting. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EE Em E. Student E-Learning ### "Great product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 June 28, 2026 I was able to easily gather data, and will be exporting it to use in a research project for a class. Pros The best part of SurveyHero is the ability to insert bulk responses with a simple copy and paste. This makes it easier to use an assignments require responses. Cons So far there is nothing I've disliked about SurveyHero. I have not been able to export my data yet but I anticipate it will be easy. Having to upgrade for a full year, instead of monthly is a bit of an inconvenience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Data Analyst Computer Software ### "Intuitive Survey Design with Excellent Customization Features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2026 Overall, my experience with SurveyHero has been highly positive. It has proven to be a secure and robust platform for our company's feedback initiatives. Despite the minor learning curve regarding team permissions, the sheer ease of building complex surveys and the excellent design features make it a highly valuable tool for our day-to-day operations. Pros I really appreciated how easy it was to get started with SurveyHero; the learning curve is practically non-existent. The survey design interface is highly intuitive, allowing us to drag and drop elements quickly. Furthermore, the customization options are fantastic, enabling us to easily tailor the surveys to match our brand's exact colors and typography. Data collection was seamless and incredibly reliable. Cons The user access controls could be a bit more granular. While it is simple to invite team members to the platform, setting up specific viewing or editing permissions for different parts of a large survey project was slightly confusing at first. Additionally, while customer support is very knowledgeable, response times during peak hours can occasionally be a bit slow. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Marie S. Master's Student Research ### "Great option!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 24, 2026 Pros The interface is extremely user friendly. I enjoy the logic features that allow to hide or reveal questions depending on participant responses. I also appreciate the data protection policies. Cons Some of the useful features are paywalled compared to other platforms, but the interface is better and more user-friendly. Switched from [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) Data protection policy, my company requires that I do not collect IP addresses Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/191055/SurveyHero/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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