--- title: "Bigin by Zoho CRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Bigin by Zoho CRM Software - reviews, pricing plans, popular comparisons to other Small Business CRM products and more." source_url: "https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/" page_type: "product" language: "en" --- # Bigin by Zoho CRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Bigin by Zoho CRM ## What is Bigin by Zoho CRM? Bigin is a custom-built CRM designed specifically for small businesses, perfectly meeting their unique needs effectively. It offers a super user-friendly interface with simple yet powerful features, all at a pocket-friendly price. \*Access all the data you need to run and grow your business—all from a single place with a 360-degree view. \*Use dedicated and interconnected pipelines to manage all of your customer-facing operations. \*Stay connected with contacts via multi-channel communication—phone, email, social media, WhatsApp, and online meetings \*Measure and track important metrics like lead conversion rates, team productivity, sales targets and more with comprehensive dashboards. \*Automate mundane yet integral tasks such as follow-up emails, task assignments, updating deal stages, and real-time notifications through intuitive workflows. \*Integrate Bigin with other Zoho and non-Zoho apps to manage every aspect of your business. ## What is Bigin by Zoho CRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Small Business CRM](https://www.capterra.com/small-business-crm-software/)[Lead Management](https://www.capterra.com/lead-management-software/) Recognitions Shortlist Best ease of use Best value for money Top alternative Featured Overall rating Based on 744 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $7 Per User, Per Year Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - CRM / 2026 - Contact Management / 2025 - Lead Management / 2025 - Real Estate CRM / 2025 - Sales Force Automation / 2025 - Sales Tracking / 2025 Our "Best of" badge program showcases products with the highest ratings... - CRM / 2026 - Customer Communications Management / 2026 - Financial CRM / 2026 - Healthcare CRM / 2026 - Online CRM / 2026 - Workflow Management / 2026 Our "Best of" badge program showcases products with the highest ratings... - Contact Management / 2026 - Financial CRM / 2026 - Healthcare CRM / 2026 Do you work for Bigin by Zoho CRM?[Manage this product listing](https://www.g2.com/products/bigin-by-zoho-crm/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Bigin by Zoho CRM 4.7 (744) VS. [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $7 Per User, Per Year Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (744) Ease Of Use 4.0 (18,145) Value For Money 4.7 (681) Value For Money 4.0 (12,831) Customer Service 4.5 (656) Customer Service 4.1 (14,063) ## Bigin by Zoho CRM alternatives [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.7 (466)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) [4.5 (4,487)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152373/HubSpot-CRM/) [View all alternatives](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/alternatives/) ## FAQs about Bigin by Zoho CRM Overview ### What problems does Bigin by Zoho CRM solve? Bigin by Zoho CRM solves scattered lead tracking, spreadsheet-based pipelines, missed follow-ups, and unclear deal status by centralizing contacts, emails, tasks, and visual pipelines in one place. Small businesses, startups, solo operators, and lean sales or service teams use it to speed onboarding, reduce manual updates, and stay aligned on customer interactions. Answer based on 463 reviews Overview ### Which roles and teams benefit most from Bigin by Zoho CRM? Bigin by Zoho CRM is most used by small-business leaders, including CEOs, founders, owners, presidents, and directors, who need visibility into pipelines, contacts, and customer follow-up. Sales managers, business development teams, consultants, and project managers use it to track deals, manage outreach, streamline handoffs, and keep client work organized. Answer based on 742 reviews Overview ### What company size and industries is Bigin by Zoho CRM built for? Bigin by Zoho CRM is for small businesses and startups, with 98% of reviewers from small businesses and Information Technology and Services leading at 10%. It also serves Marketing and Advertising at 9% and Real Estate at 5%, matching its fit for agencies, consultancies, real estate firms, schools, clinics, retailers, and ecommerce brands. Answer based on 742 reviews Features and Usability ### What are the key features of Bigin by Zoho CRM? Bigin by Zoho CRM includes core CRM features like pipeline management, lead management, contact management, and task reminders, with a visual kanban board for tracking deals. Differentiating capabilities include workflow automation, email sync and templates, web forms for lead capture, mobile access, and integrations with Zoho apps and third-party tools. Answer based on 160 reviews Pricing ### How much does it cost and what fees or limitations are included? Bigin by Zoho CRM starts at $7/user/month billed annually for Express, with Premier at 12 and Bigin 360 at 18; a free version and free trial are available. Reviewers often call it affordable and note no minimum seat requirement, but some mention lower-tier customization limits and add-ons for extra storage or records. Answer based on 151 reviews Integrations ### Which third-party tools and platforms does Bigin by Zoho CRM integrate with? Bigin by Zoho CRM integrates with over 80 third-party tools, including Gmail, Google Workspace, Microsoft 365, WordPress, Mailchimp, Zoho Invoice, Zoho Books, and Zoho Desk. Its integrations span email and productivity, website forms, marketing, support, and accounting, with additional options such as Calendly and Constant Contact. Answer based on 186 reviews Getting Started and Support ### How easy is it to onboard and train a team on Bigin by Zoho CRM? Bigin by Zoho CRM is generally quick to onboard for small teams, beginners, and nontechnical users because the interface is simple and easy to learn. Training is available through live online sessions, webinars, videos, and documentation. Reviewers say most staff get started fast, while admins configuring workflows or broader features may need more time. Answer based on 66 reviews Getting Started and Support ### What customer support options does Bigin by Zoho CRM offer, and how do users rate the experience? Bigin by Zoho CRM offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as responsive, polite, and helpful during setup and onboarding, with follow-up calls and live guidance. Some report slow replies, uneven issue resolution, and limited language support. Answer based on 101 reviews Pipeline management ### How well does Bigin by Zoho CRM handle pipeline management? Bigin by Zoho CRM makes pipeline management easy for small and midsize teams with clear visual stages and quick setup. It supports drag-and-drop deal tracking, follow-up organization, and basic automation, though teams with multiple customer flows or deeper customization needs may find some pipeline and workflow limits. Answer based on 143 reviews ## Who uses Bigin by Zoho CRM? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 1,643 Small Business CRM reviews Capterra data shows that buyers of Small Business CRM rank the following features as their top priorities: - **Contact Management** (**51%** of reviewers rated this feature as critical) - **Sales Pipeline Management** (**49%**) - **Lead Management** (**45%**) Bigin by Zoho CRM supports all three features buyers rate most highly: **Contact Management**, **Sales Pipeline Management**, and **Lead Management**. Together, these capabilities help businesses keep customer information organized, track deals through each stage of the sales process, and manage new prospects more effectively, allowing teams to follow up faster and close opportunities with better consistency. Contact Management 4.6 (406) 64.29% of 406 reviewers that rated this feature as important or highly important Bigin by Zoho CRM offers centralized, customizable contact organization with tagging, segmentation, and activity tracking. Some reviewers find it easy to manage, update, and access all contact details, and they highlight smooth integration with Google Contacts and Zoho Contacts. Sales Pipeline Management 4.7 (393) 65.65% of 393 reviewers that rated this feature as important or highly important With this capability, you can easily visualize and customize multiple sales pipelines, track deal stages, and manage tasks efficiently. Reviewers appreciate the intuitive kanban and list views, clear stage tracking, and the ability to tailor pipelines for different revenue streams. Email Management 4.3 (215) 53.95% of 215 reviewers that rated this feature as important or highly important It gives you integrated email tracking, letting you send, receive, and monitor emails directly within the CRM. Users think the integration with Zoho Mail, Gmail, and Office 365 is seamless, and they value seeing client engagement and having all communication centralized. Reporting/Analytics 4.3 (250) 54.80% of 250 reviewers that rated this feature as important or highly important You get customizable dashboards and useful summaries for tracking deals, KPIs, and team performance. Reviewers appreciate the integration with Zoho Analytics, but some say reporting is basic and want more filters and customization options for deeper analysis. Task Management 4.3 (175) 52.00% of 175 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Lead Management 4.5 (376) 61.44% of 376 reviewers that rated this feature as important or highly important This characteristic helps you capture, organize, and track leads from multiple sources in a clear dashboard. Some users say automated workflows and segmentation make follow-ups easy, and they value the simple, structured approach for managing and nurturing leads. Bigin by Zoho CRM 158 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Continuous profile-based stream of news and activity Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Assign issues and tasks based on availability or required skills A record of all activities within the system, including user access, changes made, etc. Automatically create schedules based on business needs or employee availability and qualifications Create, manage, and send invoices or bills to customers Capture contact information by scanning a physical item and having the system automatically extract data from the scan Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Notifications/alerts for upcoming events or tasks Collects essential call data such as call origin, call destination, call length, and other transaction details Record the audio of phone conversations for quality assurance purposes Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage various distribution channels, build relations with channel partners, and track their performance Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Communicate using direct chat or messages within the system An itemized to do list that can be edited as tasks are completed Electronic storage of stakeholder contact information Manage contact details and communication with clients Track all company interactions with current clients Match clients or tenants with suitable properties based on their specific requirements, preferences and budget Provides a channel for team members to share AI models, media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Centralized database of stakeholders and their contact information such as names, address, phone number etc. Bigin by Zoho CRM offers centralized, customizable contact organization with tagging, segmentation, and activity tracking. Some reviewers find it easy to manage, update, and access all contact details, and they highlight smooth integration with Google Contacts and Zoho Contacts. Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Access previous interactions or concerns to maintain customer relationships Visualize and analyze customer experience across all touchpoints and channels Process of dividing customers into groups based on common characteristics Alter the layout and content of dashboards Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Protect sensitive data for digital privacy Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Defines specific deal parameters to negotiate and secure deals Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Digitally sign online documents It gives you integrated email tracking, letting you send, receive, and monitor emails directly within the CRM. Users think the integration with Zoho Mail, Gmail, and Office 365 is seamless, and they value seeing client engagement and having all communication centralized. Create and send email blasts/campaigns Pre-made examples and templates for emails Track delivered, received, and opened emails Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Manage or track sales completed by field teams/employees Create, save, and store files Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Financial services institutions such as traditional banks, hedge funds, investment banks, and insurance agencies. Software designed for the healthcare industry Operate/access software on iPad Devices Operate/access software on Mac Devices For realtors, real estate investors, property managers, and other real estate professionals. Caters to sales teams Designed for small businesses Primarily serving startup companies Adds a customizable form to the landing page, usually for the purposes of lead generation Store, manage and track all forms in a centralized location Establish measurable goals and objectives and track their progress over a specific period of time Create, design and modify the flow and processes of tasks in a project Compliant with HIPAA, which sets standards for sensitive patient data protection Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Visualization tool to organize and optimize tasks and track their status at every stage of workflow Create landing pages or online forms designed to capture new leads and prospects Manually or automatically assign leads to sales reps Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Manage the process of attracting and converting business prospects into leads This characteristic helps you capture, organize, and track leads from multiple sources in a clear dashboard. Some users say automated workflows and segmentation make follow-ups easy, and they value the simple, structured approach for managing and nurturing leads. Real-time alerts or notifications that inform teams about new leads or prospects Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Divide leads into buckets based on predefined criteria and routing rules Boards that use custom metrics to show how leading performers compare to other individuals/teams Ability to chat online in real time Automate workflows and trigger campaigns based on customer actions Records of patients' medical history Access software remotely via mobile devices Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Drag and drop/visual interfaces that allow non-tech users to build without writing code Support outbound and inbound sales processes autonomously while ensuring high-quality lead engagement Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Create new forms and/or use ready-made online form templates Accept and process online payment transactions Track all opportunities for potential sales and convert them into recurring revenue Allow communication between the company and patients via messages, SMS, emails, phone, and more Managing and tracking patient health, progress, communication, and treatment plans A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Track and organize physician schedules and pertinent information Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. Arrange tasks based on the level of priority or urgency Present a catalog of inventory that customers can view Reporting on how each user, task or process has advanced since its initiation Plan and coordinate all the resources, costs and time needed to execute assignments Generate quotes or estimates for customers Preview and make real-time changes in the web content Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Ability to record, store, update, and retrieve information Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns You get customizable dashboards and useful summaries for tracking deals, KPIs, and team performance. Reviewers appreciate the integration with Zoho Analytics, but some say reporting is basic and want more filters and customization options for deeper analysis. Set & manage permission levels based on user roles and restrict access to only authorized individuals Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Define, track, and/or automate sales activities and sales processes With this capability, you can easily visualize and customize multiple sales pipelines, track deal stages, and manage tasks efficiently. Reviewers appreciate the intuitive kanban and list views, clear stage tracking, and the ability to tailor pipelines for different revenue streams. Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Group leads or contacts based on their specific characteristics Share contacts with other applications like Gmail and CRM Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Use your computer as a phone device to make calls over the internet Track the status over time for a request, process, asset, or transaction Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Addition of necessary external data, applications, tools, or features Set up connections to third-party platforms to improve business processes Transfer queries and organize messages between agents Connect with meeting participants remotely over video Track visitors and purpose of visits Web form that allows users to enter data that is sent and processed for different reasons SaaS, web-based, online deployment Streamlining repetitive tasks and activities through automated and predefined workflows Alter the default workflow to meet your organization's needs Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (744) 4.5 Based on 744 reviews ## Pricing Value for money 4.7 (681) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/pricing/) Free Edition $0.00 It includes: - Single pipeline - 500 records - Contacts, Products, and Activity Management - Automations (3) - Built-in phone - Third-party phone integration - Standard dashboard - Charts and KPIs - Developer APIs - Zapier, Zoho Desk, Zoho Campaigns, and Zoho Forms integration - Apps for iOS, iPadOS, Android, and macOS - Booking and appointment scheduling (1) - No-code form for contacts and pipelines - Business card scanner - MCP (Model Context Protocol) support Express $7.00 Per User,Per Year It includes: - Team Pipelines (3) - 50,000 Records - Email and WhatsApp Business Integration - Automations (30) - Mass emails with email insights - Customizable Dashboards with charts and KPIs - 10 Custom fields/modules - Zoho Books, Zoho Invoice, and Zoho Meeting Integration - Google Workspace, Microsoft Outlook, Teams, Zoom Meeting, Mailchimp, and X integration - Facebook, Instagram, LinkedIn, TikTok, Lead Ads Integration - Booking and appointment scheduling (1) - Streamlined document signing and management with Zoho Sign - Quickbooks integration - Payment links Premier $12.00 Per User,Per Year It includes: - Team Pipelines (5) - 100,000 Records - Advanced field types - Advanced Automation (50) - Stage Transition Rules - Global selling with multiple currencies - Customizable Dashboards - Target Meter - 25 custom fields per module - Cleanup Duplicates - Booking and appointment scheduling (1) - Data enrichment - AI: Writing Assistant, Record Summary, Email Reply Assistant, CrossSell Genie, Churn Analyzer - 1000 AI credits/month Bigin 360 $18.00 Per User,Per Year It includes: - Team Pipelines (15) - 1 Million Records - Email-In pre-installed with 5 aliases - Advanced Automation Rules (100) - File Cabinet pre-installed with 5 GB storage - 50 custom fields/module - 1000 mass mails/day - Highest limits for features - Booking and appointment scheduling (100) - 3000 AI credits/month Value for money 4.7 (681) 4.7 Based on 681 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (656) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (656) 4.5 Based on 656 reviews ## User reviews Overall rating 4.7 Based on 744 reviews Filter by rating 5(552) 4(174) 3(16) 2(0) 1(2) Mentioned topic Sorted by most recent Mithil P. Mortgage Agent Financial Services ### "Simple, practical CRM for small businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 8, 2026 Bigin CRM has been a great fit for my mortgage business. It helps me organize client and Realtor leads, track opportunities through each stage, schedule follow-ups and monitor referral sources—all in one place. The interface is clean, easy to understand and doesn’t feel overwhelming. It offers a great balance of simplicity and customization. I would recommend Bigin to any small business or professional looking for an effective CRM without unnecessary complexity. Pros Bigin CRM has been a great fit for my mortgage business. It helps me organize client and Realtor leads, track opportunities through each stage, schedule follow-ups and monitor referral sources—all in one place. Cons email management is tricky and doesn't work with all email providers. I want to send bulk emails, but it doesn't allow Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GJ Glecenda J. Senior Executive Leisure, Travel & Tourism ### "Game changer for start up's" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 25, 2026 Our team has started using Bigin for streamlining all of our inquiries received and it’s made our lives all the more easier, not only are we able to keep a record of our inquires we are able to connect to our customers through the platform through emails, WhatsApp etc. It gives us a one stop application where we are able to access all information in regards to an inquiry as it facilitates notes, upload of relevant documents and customization of field of the inquiry based on our end customer. Multiple team members are able to access information on our current inquiries at their fingertips regardless of their workspace at the time. As a team with multiple team members operating overseas it helps every member to stay on track of the progress of inquiries within the company. Pros The team handling inquiries for air tickets, tours, projects and cruises are able to streamline their inquiries as we have set up individual pipelines for each category of inquiries, this is by far the best feature that provides the most support in keeping the entire team working remotely well versed with the inquiries of the company and making sure each inquiry is attended to in a timely manner. Cons All features of Bigin by Zoho CRM are applicable to our company's requirement thus, no complaints. We would however benefit from an integration of Xero so that we are able to manage our cash flows in line with the inquiries we've secured for more enhancement. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CS Cristian S. Ceo Graphic Design ### "Bigin simple crm by Zoho" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 12, 2026 A very simple CRM, even to configure. The customizable fields are very useful for keeping track of all the necessary information, and the tags are very useful for quick filtering. Importing contacts and associating fields is intuitive, and with the right plugin, you can save contacts directly from Gmail. Pros Simple to use for a first CMR. Quick initial setup, but can be integrated at any time. The mobile app is excellent. Very useful Gmail plugin. Cons Poor integration with Google Workspace: It manages a separate calendar visible in Workspace but doesn't share the main one; therefore, it becomes a duplicate. You can't use Google Meet directly in Bigin. Use only the main Google email address per user, not the alias. However, all of these issues can be resolved with Zoho CRM if necessary. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CB Claire B. Founder Computer Software ### "Simple yet powerful CRM" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 10, 2026 Has everything I need. Simple yet powerful. I particularly find custom fields useful which is great for tracking touchpoints with leads. Pros It's simple enough to learn quickly how it works and integrate into my workflow. No steep learning curves and the customer support is really helpful. Cons No extension for adding leads from LinkedIn. Since I do a lot of my prospecting through LinkedIn, this would have helped save me time and make my process more efficient Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Vineet J. BDM Education Management ### "Bigin ZOHO" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 6/10 August 7, 2026 Overall, my experience has been very positive. It's easy to learn, keeps our sales process organized, and offers great value for managing leads without the complexity of larger CRM systems. Pros Easy to set up, simple to use, and the pipeline view makes it easy to track leads and follow-ups without feeling complicated. Cons The Meta Ads integration and WhatsApp automation could be more seamless, and the reporting options are a bit limited for growing teams. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LK Lauren K. Broker Commercial Real Estate ### "Great CRM for Small Business" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 6, 2026 Overall, as a small independent CRE agent, i think this is a fantastic choice. It is affordable and has all the features you need to grow your business. Support is great too. Pros I like that the interface is clean, it is very user friendly, i appreciate the templates that you can utilize in the system. Cons I wish that it had templates specifically for Commercial Real Estate. Additionally, i wish it did not require so much customization on my end. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Juan Luis V. Founder Food & Beverages ### "Simple, practical, and easy to adopt" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 4, 2026 Our overall experience with Bigin has been very positive. We have been using it for several months at JLP GLOBAL, and it has helped us bring more order to our lead management and follow up process. Before Bigin, part of our workflow depended too much on manual tracking. With Bigin, we now have a much clearer way to see our pipeline, keep track of conversations, and make sure leads do not get forgotten. What we appreciate most is that it feels practical. It does not try to be overly complicated, and that has made adoption much easier for our team. For us, it has been a smart and cost effective solution. Pros What we like most about Bigin is that it keeps things simple. At JLP GLOBAL, we needed a CRM that could help us organize leads and follow ups better, without adding a lot of complexity to our day to day work. Bigin has been very easy to understand and use from the start. It gives us a clear view of where each lead is, what needs to happen next, and who needs follow up. We also think the price makes a lot of sense for what it offers. For a small team that wants to be more organized without paying for a heavy CRM, it has been a very good fit. Cons What we liked least is that some integrations and automations take more trial and error than expected, especially when working with external tools. The CRM itself is simple, but some setup details can be less straightforward than they should be. Also, if you want very advanced workflows, you may need a bit of patience to get everything working the way you want. Still, for our needs, this has not been a major problem. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Amrutha S. Architect Architecture & Planning ### "product review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 June 26, 2026 good . the overall expereince using the bigin it was good. it bring clarity to my business while there are some issue Pros this is every userfriendly to use. my data can use easily and analsyse it with clarity. that help my business. Cons complexity of handiling huge data. when handiling large data set it is not fell like smooth . it create complexity Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GV girish V. CEO Industrial Automation ### "Chief Executive Officer " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 24, 2026 cohesive and best value for MSMS's satisfied and good adequate features easy to use no need for comprehensive training Pros In our search for a value-for-money tool suitable for smaller scale operations, we conducted extensive analysis on several options. We are pleased to report that we found a splendid tool that not only meets our budget but also exceeds our expectations. The customer support has been exceptional, with prompt responses that provide clarity and concessions when needed. The support team even follows up with calls to ensure everything is clear. We are grateful to have a cohesive and comprehensive tool that has significantly enhanced our productivity, efficiency, and effectiveness. Cons can be simple and not feature rich only good for small to medium companies what s integration is poor Switched from [HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) price, features and functionality and flexibility Alternatives considered [Sales Force Assistant](https://www.capterra.com/p/247040/Sales-Quote-Assistant/) Reasons for choosing Bigin by Zoho CRM price, features and functionality and flexibility Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DD Dominic D. Consultant Information Services ### "Surprisingly feature-rich for a CRM pitched as basic." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 19, 2026 Love the usability...really sinple to use, so much so that it's a surprise that features are there with only a quick check or online or AI "hot-to" search. Pros Delightfully simply to use while surprisingly feature-rich. At first I was expecting to miss features I've been used to in other CRMs...after 14 days, that hasn't been the case. Seems to be much better value for money than alternatives. Cons The only thing that surprised me a little was the need to archive emails in gmail (as opposed to delete), otherwise they won't persist in the CRM. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) [HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Reasons for choosing Bigin by Zoho CRM Simple yet flexible and cheaper for an equivalent feature-set. Obviously I'm aware those other products have feature sets above and beyond what Bigin is designed to do. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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