Capterra Logo
Helping businesses choose better software since 1999

Saleswah CRM vs Salesforce Service Cloud: Which is a better fit?

Updated on February 9th, 2025
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Summary
Key features rated by users
Features selected based on 14,166 reviews from CRM users.
% Fit
Missing features
Not enough reviews
Feature ratings
Data Security
NA
Contact Management
--
Lead Management
--
Sales Pipeline Management
--
Reminders
NA
% Fit
Missing features
Not enough reviews
Feature ratings
Data Security
NA
Contact Management
4.6
Lead Management
4.5
Sales Pipeline Management
4.8
Reminders
5.0
User satisfaction
4.3
User reviews16
Ease of use
4.1
Functionality
4.1
Value for money
4.4
Customer support
4.5
4.4
User reviews779
Ease of use
4.1
Functionality
4.4
Value for money
4.2
Customer support
4.2
Price starts from
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Small or medium sized enterprises with products that require face to face selling to other businesses. Engineering/ Industrial products, manufacturing industries, Bio Tech etc.

Businesses in need of service-as-a-software solution for the Communications industry.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
Naga kiran C
Software engineer
4.0

Naga Kiran: I'm Naga Kiran. I'm technical lead working in L&T Infotech. Our company is in technical side. We implement Salesforce technology for many companies. Rating I give for Salesforce Service Cloud is four out of five. Salesforce Service Cloud is used in our company as a ticketing system. Previously, we used to have Legacy ServiceNow ticketing system, but now we have replaced with Salesforce Service Cloud. So, that is where we are using it for now. Salesforce Service Cloud offers us many configuration stuff. You don't want to know program to design like Automated Logic. Instead, you have lot of automation in-built in Salesforce. Salesforce provides that to us, so that we can use in our environment and it will be useful for achieving all the service-related issues. One thing that I like the most about Salesforce Service Cloud is it offers lots of automation, which can be easily... It's point-and-click interaction. You don't want to learn coding also. It's just point-and-click interaction, where you can achieve those automations. For example, you can create different teams. In support system, you require different teams, right? So, you can create different teams and you can measure the quantity, how much days it is staying in the queues. Everything can be done easily in the point-and-click interaction in Salesforce Service Cloud. One thing which I feel bad about Salesforce Service Cloud is the license cost. The license cost feels a little bit more when you compare with the competitors. Second thing is the UI. It is offering us Salesforce Lightning, but still that UI is not up to HTML standards. There, Salesforce can improve a bit.

How Capterra sources reviews
View all video reviews
User interface
No videos provided by vendor
136189 video thumbnail}
1 Video
110431
5 screenshots
136189
4 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
Alerts/Notifications
388
Important

Saleswah CRM

11/37
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Calendar Management
  • Campaign Management
  • Customer Journey Mapping
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Data Security
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Lead Capture
  • Lead Generation
  • Lead Scoring
  • Mobile Access
  • Multi-Channel Communication
  • Referral Tracking
  • Reminders
  • Reporting/Analytics
  • Sales Reports
  • Task Management
  • Third-Party Integrations
  • Workflow Management
  • Contact Management
  • Email Marketing
  • Forecasting
  • Interaction Tracking
  • Lead Management
  • Lead Qualification
  • Marketing Automation
  • Quotes/Estimates
  • Sales Pipeline Management
  • Segmentation
  • Territory Management
See All features
Hide CRM Software Features -

Salesforce Service Cloud

Top Features
25/37
Show CRM Software Features +
Saleswah CRM
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Salesforce Service Cloud
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Saleswah CRM
  • By Anwesha CRM
  • Located in India
  • Founded in 2009
Salesforce Service Cloud
  • By Salesforce
  • Located in United States
  • Founded in 2003
Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

Recommendations

Products similar to those you're currently comparing: