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Mental health practices, including solo practitioners and group practices
We specialize in medium to large healthcare organizations of 20 or more providers.
Overall this is a great product and if up to me I would purchase it. Otherwise, I'm glad they did and do recommend it.
They migrated us from 1.0 and screwed up our finacials. None of our copays or insurance's information transferred properly.
I think the updated TA is great and there are a lot of new great features. I like the ability to do more online forms and the ease of use has increased.
The loss to my business is nowhere equivalent to what they "make-up" in a measly small refund of a few bucks.
The software is feature rich and reliable. The price is also very competitive for the rich feature set.
After a year I still do not have invoices with my letterhead and we cannot submit secondary claims electronically. Also, there is no phone app for my therapists.
I am very excited for the update which I found very user friendly and much more efficient from a business standpoint. I really liked the look of the dashboard.
It's really too bad because I feel Therapy Appointment was a leader in the industry and if they could get the problems figured out could still be a leader. I hope it's not too late.
I adore my therapist and can tell there are plenty of great therapists available for people. Sensitive content hidden] is attentive, understanding, and kind.
I have had frequent disconnections or missed connection and frequently have to trouble shoot.
Mend tech team wonderful at making changes as we request them and finding solutions for alternate workflows. Great implementation process.
Also, often if you do something wrong or that the system doesn't accept, there's no prompt as to HOW to fix it. Just shows an error and leaves you to figure out what you need to change.
I also love the messaging feature and ability to call a client if they are not showing up it helps save time finding a chart and calling the client so we can connect as soon as possible.
Its very difficult to sometimes our patients do not receive the link, that's always a problem.
Mend has been easy for providers and patients to use, making healthcare more accessible, and the service we've received from Mend leadership has been exceptional. We're very happy with our experience.
A little frustrating, especially if someone makes a last minute video visit and we have to stop what were doing to add them into mend real fast before their appointment start time.
Julie D.: I'm Julie. I'm an outpatient admissions specialist. I would give Mend a rating of a five. And for more, click below. I use Mend on a daily basis to schedule virtual care patients with therapists. I like how Mend is user-friendly and it's very organized, so it's easy to see the other therapist schedules versus who's available and who's not. Sometimes I don't like about Mend is the loading of the scheduling. You have to click more, which is not user-friendly sometimes.
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TherapyAppointment
Mend
Top FeaturesTherapyAppointment
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