# Compare Calabrio ONE vs Flex Plus 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Calabrio ONE and Flex Plus based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/110588-10023654/Calabrio-One-Suite-vs-Flex-Plus

---

# Calabrio ONE vs Flex Plus Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Calabrio ONEFlex Plus2/4 selected

[Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.5 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/)

[Flex Plus](https://www.capterra.com/p/10023654/Flex-Plus/)[4.8 (45)](https://www.capterra.com/p/10023654/Flex-Plus/reviews/)

[## Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.5 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/)

Starting Price

$295.00one time

Value-for-Money

4.4

Functionality

4.3

Ease of Use

4.6

Customer Service

4.5

Reviews Sentiment

Based on [263 reviews](#user-reviews)

Positive

239

Neutral

15

Negative

9

[## Flex Plus](https://www.capterra.com/p/10023654/Flex-Plus/)[4.8 (45)](https://www.capterra.com/p/10023654/Flex-Plus/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.6

Functionality

4.6

Ease of Use

4.9

Customer Service

4.9

Reviews Sentiment

BW

MC

Based on [45 reviews](#user-reviews)

Positive

44

Neutral

1

Negative

0

## Not a match? Find software alternatives tailored to your priorities.

These software suggestions are similar to those you’re currently comparing.

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of reviewers  
rated it above 4 stars

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## Summary

* * *

Key features rated by users

Features selected based on 3,677 reviews from workforce management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Feature ratings

Employee Scheduling

4.8

Clock In/Out

NA

Attendance Tracking

NA

Timesheet Management

NA

Payroll Management

NA

62%Fit

Not enough reviews

Feature ratings

Employee Scheduling

4.7

Clock In/Out

\--

Attendance Tracking

\--

Timesheet Management

4.3

Payroll Management

4.7

User satisfaction

User satisfaction

4.5

User reviews[263](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/)

Ease of use

4.6

Functionality

4.3

Value for money

4.4

Customer support

4.5

User satisfaction

4.8

User reviews[45](https://www.capterra.com/p/10023654/Flex-Plus/reviews/)

Ease of use

4.9

Functionality

4.6

Value for money

4.6

Customer support

4.9

Price starts from

Price starts from

$295Flat Rate, One Time

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Built to take full advantage of agile cloud-based platforms, Calabrio ONE is easy to use and provides the insights you need to improve customer and agent experience in your contact center.

Best for

Hospitality Events Warehousing & Logistics Manufacturing Retail

## User reviews

Pros & cons

SV

Spencer V.

Business Service Center Agent

> "I like that it allows me to edit the times I go on my breaks and that I can schedule time off in..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6258317)

HA

Hassan A.

Customer service leader

> "you could encounter limitations if you have very specific scheduling or reporting needs, or face..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6827280)

KK

Kaylee K.

Digital Branch Officer

> "You can have control of your own schedule, easy to request time off and I like the automated system so..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310301)

LA

Lisandra A.

Retention Agent

> "I wish calabrio would show your estimated vacation times hours for the anticipated time frame rather..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310455)

GW

Grace W.

Claims Status Representative

> "Having the weekly schedule and reports in one location with one login and one application is necessary..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310669)

Rakshith R.

Customer Service Representative

> "The system crashes when there is huge work load. As there was a lot of calls and the adherence was..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309338)

KG

Katie G.

Retention

> "What I like most about Calabrio ONE is the Grant Bot who helps us figure out and schedule extra time..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309890)

GW

Grace W.

Claims Status Representative

> "From a production standpoint, it lacks the ability to provide real-time updates and that is crucial."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310669)

BD

Brittany D.

Retention Specialist

> "I like that you are in control of your own schedule, and if a day off is needed, it automatically..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310453)

VD

Vincent D.

Customer service and retention specialist

> "I do not like that the system can be a little rigid in regard to swapping schedules or adjusting times..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309778)

RB

RAJAT B.

CUSTOMER CARE EXECUTIVE

> "THE BEST TRACKER OF THE SCHEDULE ADHERENCE BECAUSE IT PROVIDES THE EXACT INFORMATION THAT IS SUITABLE..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309706)

AM

Alelie M.

Risk investigator

> "if the internet connection is slow the app will give you an error"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6249962)

VD

Vincent D.

Customer service and retention specialist

> "Ease of changing my schedule around and the ability to look far in advance to see future schedules."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309778)

JH

Janelle H.

Client Success Specialist

> "quick rejections for PTO. When you trade schedule with coworker cant switch it back"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310097)

HM

Hlengiwe M.

Customer Sales Specialists

> "There is also a system where we can apply for annual leave which is very helpful."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309873)

CZ

Carmelo Z.

Medical Interpreter

> "Sometimes when trying the app on the phone it takes too long to load."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310303)

LD

Laura D.

Customer Service representative

> "Helps me and my co-workers to follow our breaks & Lunches. "

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309584)

AZ

Antoinette Z.

Customer Service Rep

> "Not being able to change the time to my time zone"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310471)

GR

Gabe R.

MOSC

> "What i like the most about the Calabrio ONE program is the time keeping capabilities."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6259073)

EB

Emily B.

Customer service representative

> "Sometimes I don't get notifications about my breaks."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309463)

LC

Lashaun C.

Excursion Specialist

> "Great in switching shift requests and adding preferences"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310414)

JL

James L.

Sales support advisor

> "The formatting on the product isn't the nicest to look at aesthetically"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6256290)

ZM

Zanele M.

Tech Support

> "Makes it easy to log in to it and informs of time frame while working"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310275)

TT

Tamsyn T.

call handler

> "not being able to see the availability for time off"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6242634)

MM

Matthew M.

Customer Care

> "Accurate break times posted daily and easy of making requests for time off."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309652)

IK

Irene K.

Video Interpreter

> "I am unable to cancel a request within 7 days."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310429)

BD

Beatriz D.

Expert Em Interação

> "I liked the ability to change days and times quickly"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310687)

GD

Guilherme D.

Sales Associate

> "How sometines it takes so long to go from pending to approve or denied."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309753)

VR

Verified Reviewer

Salesforce Functional Consultant

> "I like how simple and User-friendly the interface is, with flexibility in customization and..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___4888066)

MD

Mandisa D.

Advisor

> "when its down, you cannot access anything on it."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309552)

SM

Sadia M.

Debt Resolution Specialist

> "Very intuitive design and functional features that make daily use simple."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310172)

MA

Mary A.

Multimedia Customer Service Agent

> "The set-up can be a bit hard to maneuver."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309634)

Nick J.

Customer Service Representative

> "With my call center job, this is the best scheduling system I have ever used, for sure!"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309566)

HC

Heather C.

Customer Service Rep

> "It's very inconvenient and if I had my own company, I would never use Calabrio"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309866)

YCC

Yen Chen C.

Interpreter

> "It is kind of easy to use for employee who always needs to check the schedule during work."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310348)

DH

DYLAN H.

VIRTUAL BANKER

> "NOT FULLY INTEGRATED"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309358)

RF

Ruth F.

medical interpreter

> "Its exceptional, I love it for work schedules."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309350)

JAZ

John Anthony Z.

Customer Care

> "What I didn't like with Calabrio is the updates, something it is having, but this is very..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6104360)

MHA

Mohammed Hassan A.

Customer Service Respresentative

> "Great, no complaints, easy to use and there is a great app to use if you are not at work and want to..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6268389)

RS

Rabya S.

Medical Interpreter

> "Lack of privacy."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309951)

RB

Ron B.

Customer Care Advisor

> "Trading schedules and requesting time off is quick and easy."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309445)

DH

DYLAN H.

VIRTUAL BANKER

> "NOT EVERY OPTION WORKS"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309358)

OT

Olga T.

Interpreter Video World Language

> "I like the layout and functionality of the Calabrio."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310549)

MK

Marium K.

Customer Service and Operations Trainer

> "It can hard to read and understand how to use and find everything if you do not train your..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___2336251)

HM

Hamid M.

Business Travel consultant

> "The platform's simplicity and adaptability"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310081)

MA

Mohammed A.

System Administrator

> "sometimes, it stuck doesn't record audio, that time we need to restart the server."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___2195389)

RB

Ron B.

Customer Care Advisor

> "Overall, Calabrio is the best in scheduling technology."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309445)

NB

Nick B.

Business Intelligence Analyst

> "Calabrio is VERY difficult to set up and implement."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___3401686)

[View Reviews](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/)

BW

Benjamin W.

Resourcing partner

> "Ease of use and ability to quickly view all of our hotels in one place, this coupled with the strong account management from \[sensitive content hidden\] allows us to keep control of our..."

[See full review](https://www.capterra.com/p/10023654/Flex-Plus/#Capterra___6781195)

SM

Stuart M.

Logistics Manager

> "The Portal can be a bit awkward to navigate on the mobile app, particularly when moving between Staff and shifts"

[See full review](https://www.capterra.com/p/10023654/Flex-Plus/#Capterra___6805562)

[View Reviews](https://www.capterra.com/p/10023654/Flex-Plus/reviews/)

## User interface

[Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)

4.52 (263)

No images or videos  
provided by vendor

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

Activity Tracking

150

Important

AI Copilot

120

Important

Calabrio ONE

22/45

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   API
-   Approval Process Control
-   Attendance Management
-   Attendance Tracking
-   Automated Scheduling
-   Budgeting/Forecasting
-   Calendar Management
-   Clock In/Out
-   Compliance Management
-   Compliance Tracking
-   Customizable Reports
-   Data Import/Export
-   Document Storage
-   Drag & Drop
-   Employee Database
-   Employee Management
-   Employee Onboarding
-   Employee Scheduling
-   Generative AI
-   Labor Forecasting
-   Mobile Access
-   Payroll Management
-   Performance Management
-   Performance Metrics
-   Real-Time Data
-   Real-Time Notifications
-   Real-Time Reporting
-   Recruitment Management
-   Reminders
-   Reporting/Analytics
-   Self Service Portal
-   Shift Swapping
-   Sick Leave Tracking
-   Skills Tracking
-   Third-Party Integrations
-   Time & Attendance
-   Time Off Management
-   Time Off Requests
-   Timesheet Management
-   Vacation/Leave Tracking
-   Variable Workforce
-   Workflow Management

[See all features](https://www.capterra.com/p/110588/Calabrio-One-Suite/#features)

Flex Plus

Top features

41/45

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   API
-   Approval Process Control
-   Attendance Management
-   Attendance Tracking
-   Automated Scheduling
-   Budgeting/Forecasting
-   Calendar Management
-   Clock In/Out
-   Compliance Management
-   Compliance Tracking
-   Customizable Reports
-   Data Import/Export
-   Document Storage
-   Drag & Drop
-   Employee Database
-   Employee Management
-   Employee Onboarding
-   Employee Scheduling
-   Generative AI
-   Labor Forecasting
-   Mobile Access
-   Payroll Management
-   Performance Management
-   Performance Metrics
-   Real-Time Data
-   Real-Time Notifications
-   Real-Time Reporting
-   Recruitment Management
-   Reminders
-   Reporting/Analytics
-   Self Service Portal
-   Shift Swapping
-   Sick Leave Tracking
-   Skills Tracking
-   Third-Party Integrations
-   Time & Attendance
-   Time Off Management
-   Time Off Requests
-   Timesheet Management
-   Vacation/Leave Tracking
-   Variable Workforce
-   Workflow Management

[See all features](https://www.capterra.com/p/10023654/Flex-Plus/#features)

### Recognition

No recognitions have been awarded to Calabrio ONE

No recognitions have been awarded to Flex Plus

### Deployment & support

Calabrio ONE

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Flex Plus

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Calabrio ONE

-   By Calabrio
-   Located in United States
-   Founded in 2007

Flex Plus

-   By Indeed Flex
-   Located in United Kingdom
-   Founded in

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Ease of Use

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Price

CA$3.25/month

4.6

Features

4.6

4.9

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/148280-10023654/Agendrix-vs-Flex-Plus)

[Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.52 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$295one time

Price

$15/month

4.3

Features

4.6

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-110588/LiveAgent-vs-Calabrio-One-Suite)

[Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.52 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/)

vs

[Readymode](https://www.capterra.com/p/136728/Readymode/)[4.59 (129)](https://www.capterra.com/p/136728/Readymode/reviews/)

$295one time

Price

$199/month

4.3

Features

4.5

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/110588-136728/Calabrio-One-Suite-vs-Readymode)

[Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.52 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/)

vs

[CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

$295one time

Price

$71/month

4.3

Features

4.1

4.6

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/110588-134775/Calabrio-One-Suite-vs-inContact-Call-Center-Software)

[Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.52 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/)

vs

[CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (675)](https://www.capterra.com/p/159578/CallHippo/reviews/)

$295one time

Price

$1/month

4.3

Features

4.3

4.6

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/110588-159578/Calabrio-One-Suite-vs-CallHippo)