# Compare Calabrio ONE vs Freshdesk 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Calabrio ONE and Freshdesk based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/110588-124981/Calabrio-One-Suite-vs-Freshdesk --- # Calabrio ONE vs Freshdesk Features and Cost Comparison Last updated June 22nd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Calabrio ONEFreshdesk2/4 selected [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.5 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) [## Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.5 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) Starting Price $295.00one time Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.6 Customer Service 4.5 Reviews Sentiment Based on [263 reviews](#user-reviews) Positive 239 Neutral 15 Negative 9 [## Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $19.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.5 Customer Service 4.5 Reviews Sentiment Based on [3,460 reviews](#user-reviews) Positive 3,245 Neutral 165 Negative 50 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,901 reviews from call center software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Feature ratings Call Center Management NA Dashboard NA Call Recording 4.7 Call Logging NA Call Tracking 5.0 64%Fit Missing features Feature ratings Call Center Management 4.4 Dashboard 4.3 Call Recording 4.3 Call Logging NA Call Tracking NA User satisfaction User satisfaction 4.5 User reviews[263](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) Ease of use 4.6 Functionality 4.3 Value for money 4.4 Customer support 4.5 User satisfaction 4.5 User reviews[3,460](https://www.capterra.com/p/124981/Freshdesk/reviews/) Ease of use 4.5 Functionality 4.3 Value for money 4.4 Customer support 4.5 Price starts from Price starts from $295Flat Rate, One Time - Free version - Free trial Price starts from $19Per User, Per Month - Free version - Free trial Best for Best for Built to take full advantage of agile cloud-based platforms, Calabrio ONE is easy to use and provides the insights you need to improve customer and agent experience in your contact center. Best for Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses. ## User reviews Pros & cons SV Spencer V. Business Service Center Agent > "I like that it allows me to edit the times I go on my breaks and that I can schedule time off in advance." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6258317) HA Hassan A. Customer service leader > "you could encounter limitations if you have very specific scheduling or reporting needs, or face challenges..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6827280) KK Kaylee K. Digital Branch Officer > "You can have control of your own schedule, easy to request time off and I like the automated system so you know if..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310301) LA Lisandra A. Retention Agent > "I wish calabrio would show your estimated vacation times hours for the anticipated time frame rather then just..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310455) GW Grace W. Claims Status Representative > "Having the weekly schedule and reports in one location with one login and one application is necessary and..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310669) Rakshith R. Customer Service Representative > "The system crashes when there is huge work load. As there was a lot of calls and the adherence was not accurate..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309338) KG Katie G. Retention > "What I like most about Calabrio ONE is the Grant Bot who helps us figure out and schedule extra time or to take..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309890) GW Grace W. Claims Status Representative > "From a production standpoint, it lacks the ability to provide real-time updates and that is crucial." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310669) BD Brittany D. Retention Specialist > "I like that you are in control of your own schedule, and if a day off is needed, it automatically approves or..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310453) VD Vincent D. Customer service and retention specialist > "I do not like that the system can be a little rigid in regard to swapping schedules or adjusting times for breaks." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309778) RB RAJAT B. CUSTOMER CARE EXECUTIVE > "THE BEST TRACKER OF THE SCHEDULE ADHERENCE BECAUSE IT PROVIDES THE EXACT INFORMATION THAT IS SUITABLE FOR EVERYONE." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309706) JAZ John Anthony Z. Customer Care > "What I didn't like with Calabrio is the updates, something it is having, but this is very understandable since it..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6104360) PE Patricia E. Social Services Program Supervisor > "We did have to manually enter a lot of information, which was time consuming, but that doesn't change how much I..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6201614) AM Alelie M. Risk investigator > "if the internet connection is slow the app will give you an error" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6249962) VD Vincent D. Customer service and retention specialist > "Ease of changing my schedule around and the ability to look far in advance to see future schedules." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309778) JH Janelle H. Client Success Specialist > "quick rejections for PTO. When you trade schedule with coworker cant switch it back" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310097) HM Hlengiwe M. Customer Sales Specialists > "There is also a system where we can apply for annual leave which is very helpful." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309873) CZ Carmelo Z. Medical Interpreter > "Sometimes when trying the app on the phone it takes too long to load." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310303) CM Christian M. Workforce Coordinator > "I love being able to utilize application management copying schedules, monitor agent views, and the efficiency..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___3775557) AZ Antoinette Z. Customer Service Rep > "Not being able to change the time to my time zone" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310471) LD Laura D. Customer Service representative > "Helps me and my co-workers to follow our breaks & Lunches. " [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309584) EB Emily B. Customer service representative > "Sometimes I don't get notifications about my breaks." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309463) PE Patricia E. Social Services Program Supervisor > "Making any change in Calabrio is easy. And you can't beat their customer service. If you have a problem, they have..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6201614) JL James L. Sales support advisor > "The formatting on the product isn't the nicest to look at aesthetically" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6256290) PP Pololani P. Student Services Associate > "I also like that it shows average handle time, average talk time, ready time, average after call work and answered..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___4500702) TT Tamsyn T. call handler > "not being able to see the availability for time off" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6242634) GR Gabe R. MOSC > "What i like the most about the Calabrio ONE program is the time keeping capabilities." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6259073) IK Irene K. Video Interpreter > "I am unable to cancel a request within 7 days." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310429) LC Lashaun C. Excursion Specialist > "Great in switching shift requests and adding preferences" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310414) GD Guilherme D. Sales Associate > "How sometines it takes so long to go from pending to approve or denied." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309753) ZM Zanele M. Tech Support > "Makes it easy to log in to it and informs of time frame while working" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310275) MD Mandisa D. Advisor > "when its down, you cannot access anything on it." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309552) MM Matthew M. Customer Care > "Accurate break times posted daily and easy of making requests for time off." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309652) MA Mary A. Multimedia Customer Service Agent > "The set-up can be a bit hard to maneuver." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309634) BD Beatriz D. Expert Em Interação > "I liked the ability to change days and times quickly" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310687) HC Heather C. Customer Service Rep > "It's very inconvenient and if I had my own company, I would never use Calabrio" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309866) VR Verified Reviewer VRI Medical interpreter > "It has the hability to set overtime very easy and it shows the likely to be accepted." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___5100454) DH DYLAN H. VIRTUAL BANKER > "NOT FULLY INTEGRATED" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309358) VR Verified Reviewer Salesforce Functional Consultant > "I like how simple and User-friendly the interface is, with flexibility in customization and scalability , and..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___4888066) RS Rabya S. Medical Interpreter > "Lack of privacy." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309951) SM Sadia M. Debt Resolution Specialist > "Very intuitive design and functional features that make daily use simple." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310172) DH DYLAN H. VIRTUAL BANKER > "NOT EVERY OPTION WORKS" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309358) Nick J. Customer Service Representative > "With my call center job, this is the best scheduling system I have ever used, for sure!" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309566) MK Marium K. Customer Service and Operations Trainer > "It can hard to read and understand how to use and find everything if you do not train your representatives on it...." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___2336251) YCC Yen Chen C. Interpreter > "It is kind of easy to use for employee who always needs to check the schedule during work." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310348) NB Nick B. Business Intelligence Analyst > "Calabrio is VERY difficult to set up and implement." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___3401686) [View Reviews](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) KA Kosana A. QA Analyst > "We use Freshdesk for our support operations, and it has helped us resolve and close tickets faster with its advanced features presented in a simple and..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7156196) BA Blake A. IT Technician > "The Android app notification handling is honestly the only thing that's driven me crazy. If you have a busy queue, you end up with a pile of individual..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7157781) AW Atiradh W. Chief Technology Officer > "The platform offers strong features, regular updates, and live issue tracking, enabling seamless collaboration and hassle-free support operations." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7151687) PF Pedro F. Head of Marketing > "Freshdesk serves its purpose as a basic helpdesk solution but feels increasingly outdated in today's market. While it handles standard ticketing needs..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7045458) SN Suresh N. Government Consultant > "Comprehensive, integrated helpdesk we used for tracking customer queries and we made the process more efficient and reliable in less than 3 months." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7177065) MC Marjana C. Sr. Manager, Technology Support > "I get tired of having to repeat myself, go through scenarios that have nothing to do with my issue and having agents regurgitate Freddy AI solutions that don't..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7151175) RD Riccardo D. Customer Support Manager > "Its wide range of integrations allows it to fit seamlessly into existing workflows, while the high level of customization ensures that the platform can adapt to..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113557) VR Verified Reviewer Analyst > "Some advanced features require extra setup and feels hard to figure out, and reporting can feel limited without add‑ons." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7126904) MV Mayank V. Product Manager > "The ability to integrate with other tools and the availability of detailed analytics and reporting further enhance decision-making and overall customer support..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113821) SB Sakshi B. Senior analyst > "We occasionally found ourselves limited when trying to build more complex automation scenarios without additional workarounds." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7176813) MM Mwale M. Customer Support Manager > "Additionally, the self-service portal has allowed us to develop an internal KDB library and FAQ articles for our website visitors." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7156383) SSK Shekhar Suman K. Support and Operations Executive > "Sometimes the platform feels a bit slow when handling multiple tickets at once." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7154398) PG Pablo G. Customer Support > "It has allowed us to streamline our support workflow, prevent messages from getting lost, and significantly improve our response times." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7178601) AF Avery F. Artist and Tour Manager > "I no longer have the constant fear of forgetting to reply to a client or seeing an important email get lost at the bottom of a generic inbox." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7163617) SK Sheila K. Admin > "What I liked about most with fresh dust was the fact that the customer history data was very accessible and every call and log was there that I could see without..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7159438) VJ Vishnu J. Software Engineer > "The product itself feels a bit dated, with limited new features or major updates over time." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7168710) PP Prasad P. Team leader > "The ticketing system brought much-needed structure to our support process, ensuring every request had an owner and nothing slipped through the cracks." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7176803) BD Bitu D. Customer Support Lead > "Sometimes notifications get delayed and a few features take time to understand properly." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7157303) SSK Shekhar Suman K. Support and Operations Executive > "Ticket tracking, automation, and team collaboration features help a lot in handling customer queries smoothly and efficiently." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7154398) AB Akash B. Configuration analyst > "It struggles with standard ai use cases, that is little bit frustrating." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7167734) TB Tsvetelina B. Customer Support Manager > "The ability to automatically route tickets based on keywords, requester info, or language is a massive time-saver." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7154385) VR Verified Reviewer IT Support Analyst > "As good as our admin was at integrating the KB into Freshdesk, the ticketing feature was not as well though out." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6876583) JDC Johny Dwi C. CSO and Helpdesk Global Lead > "I also appreciate the automation features, collaboration tools, and integration capabilities, which help improve team productivity and response time." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7152406) GC Graziana C. Customer Operations Lead > "I don’t like the price concept from Freshdesk, where some higher tiers needs more money" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7079732) AM Abhishek M. Business Analyst > "The reporting dashboard provides valuable insights into ticket volumes, response times, and overall team performance." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7174095) MC Marjana C. Sr. Manager, Technology Support > "Customer Support takes too many responses to get to resolution and the service overall is not great." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7151175) DL DONIA L. Project Manager > "Freshdesk makes managing support simple and efficient through intelligent ticketing and automation, and highly customized report builds can be time-consuming." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6856446) PA Priscial A. Customer Service > "They offered us a credit for the following year, but after we reduced to just one agent and informed them immediately, the credit issue became a nightmare...." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6459073) KA Kosana A. QA Analyst > "The dashboard is clean, so you can actually find your past tickets and check their status without getting lost in a maze of menus." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7156196) PF Pedro F. Head of Marketing > "For teams looking for innovation and seamless connectivity with other tools, Freshdesk may fall short of expectations." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7045458) TB Tsvetelina B. Customer Support Manager > "Overall, Freshdesk is a reliable, highly scalable helpdesk solution that has significantly improved our team's resolution times and internal organization." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7154385) AP Adam P. Systems Billing Developer > "Lack of notifications, too many fields needed to be filled in to close a ticket, can only action 50 things at a time, constant !" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6540632) RD Riccardo D. Customer Support Manager > "Freshdesk offers an excellent balance of affordability and functionality, making it a strong choice for teams looking to optimize their support operations..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113557) CE Chuck E. Support Services Analyst > "I have some concern about the pricing plan which is bit high as compared to available option in market also the customer support way more slow than I thought it..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6602735) MV Mayank V. Product Manager > "I also appreciated the automation features, such as workflows and canned responses, which save time and improve productivity." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113821) BA Brian A. Depot tech > "There were certain operations that could become difficult to keep track." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113053) AT Arun T. Analyst > "Best ticket routing features, we saved so much time using this and other integrations into other social media and communication channels." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7179508) IJ Isaac J. Director > "We paid for 6 months, then without any warning or confirmation they automatically renewed it for 6 months and we aren't using it and they won't process a refund...." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6536010) TM TouFue M. IT Tech > "Submitting ticket, creating knowledge base, setting up canned response all are great features to have." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7080410) JR Joe R. IT Director > "I also found the portal login to be troublesome at times when trying to login" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495) DL DONIA L. Project Manager > "The automatic ticket allocations and the self help feature have saved us a lot of work and my team can invest in more complex problems." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6856446) KS Katie S. Operations Manager > "The setup was pretty clunky to start and took a few tries to get it right for a ticketing system." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6878678) JDC Johny Dwi C. CSO and Helpdesk Global Lead > "The platform was also helpful in maintaining service quality and organizing support activities in a more professional and systematic way." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7152406) JR Joe R. IT Director > "The layout is sort of confusing and it is not explicitly clear on where certain settings are." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495) AP Adam P. Systems Billing Developer > "Freshdesk is a perfectly acceptable ticketing system, it integrates well with email, and captures the core information you want, and allows notes and replys to..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6540632) MM Mwale M. Customer Support Manager > "I think they're also lagging behind in AI capabilities." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7156383) AT Akshay T. Purchase Engineer > "It helps me managing my all activity at one place such as Purchase order tracking, vendors details and internal communication." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6743173) MC Marjana C. Sr. Manager, Technology Support > "Jira integration is broken." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7151175) VL Vanessa L. CEO > "I find some of the most useful features are the private notes that customer service agents can keep on individual tickets, along with being able to assign..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6646176) SD Shikha D. Senior Reputation Executive > "Earlier, it used to be just 2/3 sections, but now I need to update 5/6 sections, or I can't close the ticket." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6849306) RA Riyad A. Technical Support Engineer > "The automation features, such as automatic reminders for customers, have helped ensure timely follow-ups and no communication is missed. While there are some..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6571875) VB Vittal B. Chief Product and Strategy Officer > "Its reporting is passable, but not ideal to build complex custom dashboards." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6828496) BA Blake A. IT Technician > "Being able to manage email, chat, and phone support all from one dashboard is a huge deal." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7157781) YY Yhan Y. Assistant Manager > "Some stuff we actually need for ops is kinda annoying to get unless you do manual exports." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6853895) JR Joe R. IT Director > "You can easily track tickets, and contacts and setup email forwarding to your ticket site with no real effort." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495) PA Priscial A. Customer Service > "We endured numerous calls and had no updates, with Freshdesk insisting we pay for two agents despite having only one for nearly 10 months." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6459073) CLP CH L P. Customer experience specialist > "I also really like the agent reporting features, which make it easy to track performance and monitor support quality." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7156471) VR Verified Reviewer IT Support Analyst > "My issues are more with the ticketing portion of Freshdesk." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6876583) BA Blake A. IT Technician > "The canned responses and ticket merging features alone have made our team noticeably more efficient." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7157781) SK Sheila K. Admin > "Software is a bit pricey." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7159438) SC Silvester C. Sr. Manager > "The best part about Freshdesk is that there is no size limit, that was one of the primary reason to go with Freshdesk also its features and ease of usage is like..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7111932) PJ Posh J. US IT LEAD > "The delayed response time for support caused productivity issues for my team" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6723745) VR Verified Reviewer Account Manager > "Great value for money, I use the product daily to track and manage customer support tickets, also love the integration to our entire tech stack and ease of use." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6868570) LM L M. Lead Data And Analytics Manager > "the license model is very complicated that was recommended to our charity, this meant a complex mixture of varying license levels and day licenses which got..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6100685) AB Akash B. Configuration analyst > "Great helpdesk software offering excellent customer support and integrations, but the AI features need significant improvement." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7167734) Mitusha A. Conversational AI Developer > "when it comes to integration of the Freskdesk to chat application on the web, there is a slight delay and it does not support buttons and QRs in case of some..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6034388) RM Rohit M. Project Manager > "It offers a great user experience, outstanding customer support, and delivers strong value for money, making it a reliable choice for support teams." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7168155) SS Samuel S. Executive Administrator > "Also lacks ability to change what is seen (or tracked)." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6606254) AZ Arpad Z. Senior software consultant > "It's an efficient and scalable helpdesk solution that significantly improves the support process, making it easier to track, manage, and resolve customer..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6550938) IM Ian M. Partner > "You have to use a separate time tracking tool for time sheets as it doesn't account for all the different tasks throughout the day" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6052173) Harry G. Head of Creative > "A fantastic tool to manage client support and success, with an indepth reporting system and plenty of features to ensure that SLAs are met and that clients are..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6464954) VR Verified Reviewer Health Coach Manager > "You have to be careful about replying to a ticket, so the member/customer does not see replies." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6425162) JDC Johny Dwi C. CSO and Helpdesk Global Lead > "The platform makes it easy to organize, track, and resolve customer inquiries in a structured manner." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7152406) IgG Ivan gabriel G. Operator > "Less useful features of freshdesk May include redundant features, dificulty in customization, and limitations in advanced analytics." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___5082807) CO Chris O. President > "My digital agency uses Freshdesk for all our client support communication, and it's key to our communication and delivering fast, reliable support." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6569086) JI Joy I. Administrative Coordinator > "It depends on internet connection due to lack of offline access." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6665797) JR Jenis R. IT Admin > "Freshdesk is a reliable and user-friendly helpdesk solution that for small to medium-sized businesses." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7154252) PA Priscial A. Customer Service > "As a result, we had to pay for services we didn’t use and ended up discontinuing Freshdesk." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6459073) JM Jessica M. Customer Service > "The platform's comprehensive features and reporting tools have also helped us identify areas for improvement and optimize our support workflows." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6603731) IS Ian S. GM > "Lastly - the charts on the mobile app are not very usable as you can't save filters and to change filters on mobile is almost impossible." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4965039) [View Reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/) ## User interface [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/) 4.52 (263) 4.51 (3,460) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Tracking 207 Important AI Copilot 150 Important AI Summarization 120 Important Calabrio ONE Top features 31/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/110588/Calabrio-One-Suite/#features) Freshdesk 25/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/124981/Freshdesk/#features) ### Recognition No recognitions have been awarded to Calabrio ONE No recognitions have been awarded to Freshdesk ### Deployment & support Calabrio ONE Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Freshdesk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Calabrio ONE - By Calabrio - Located in United States - Founded in 2007 Freshdesk - By Freshworks - Located in United States - Founded in 2011 ## Popular Comparisons [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.52 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (881)](https://www.capterra.com/p/169627/RingOver/reviews/) $295one time Price $29/month 4.3 Features 4.7 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/110588-169627/Calabrio-One-Suite-vs-RingOver) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/) $19/month Price $25/month 4.3 Features 4.4 4.5 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-124981/Salesforce-vs-Freshdesk) [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.52 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) vs [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (395)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) $295one time Price $90/month 4.3 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/76768-110588/Cloud-Predictive-Dialer-vs-Calabrio-One-Suite) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) $19/month Price $115/month 4.3 Features 4.4 4.5 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/124981-164283/Freshdesk-vs-Zendesk) [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.52 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) vs [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (325)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) $295one time Price $25/month 4.3 Features 4.7 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/29589-110588/CallCenterNOW-vs-Calabrio-One-Suite) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $19/month Price $15/month 4.3 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-124981/LiveAgent-vs-Freshdesk) [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.52 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $295one time Price $15/month 4.3 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-110588/LiveAgent-vs-Calabrio-One-Suite) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) $19/month Price $25/month 4.3 Features 4.5 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-124981/LiveChat-vs-Freshdesk) [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.52 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) vs [Readymode](https://www.capterra.com/p/136728/Readymode/)[4.62 (143)](https://www.capterra.com/p/136728/Readymode/reviews/) $295one time Price $199/month 4.3 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/110588-136728/Calabrio-One-Suite-vs-Readymode) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $19/month Price $20/month 4.3 Features 4.5 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/124981-169505/Freshdesk-vs-Zoho-Desk) [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.52 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.60 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) $295one time Price $25/month 4.3 Features 4.5 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/110588-175788/Calabrio-One-Suite-vs-Nextiva) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $19/month Price $50/month 4.3 Features 4.3 4.5 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/124981-157279/Freshdesk-vs-Dynamics-365)